CONSUMER&

BRANDBrandKPIs

for

car

rental:

FlexWaysRentaCar

in

MexicoConsumer

Insights

reportDecember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

1250Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

FlexWays

RentaCar’sperformance

inthe

carrental

market.Fieldwork:May-June

2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofDecember202453%

of

FlexWays

RentaCar

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??FlexWays

RentaCar’s

branding

resonates

more

with?FlexWays

RentaCarranksoutsidetheTop10

inGen

Zawareness

withinthecarrental

market?FlexWays

RentaCargenerally

appealstomen

morethan

women?Thepopularity

ratingof

FlexWays

RentaCaris

17%?FlexWays

RentaCarranksoutsidetheTop10

inusage?Among

FlexWays

RentaCarenthusiasts,47%

fallunderthe

high-income

category?Interms

of

loyalty,FlexWays

RentaCar

isoutsidetheTop

10

inMexico?Consumers

want

theircarrental

brandsto

havereliability,

honesty

/trustworthiness,

and

friendliness?FlexWays

RentaCarhasascore

of

14%

for

media

buzz3Sources:

Statista

Consumer

Insights

Global,

asofDecember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Loyalty

is

the

highest

scoring

KPI

for

FlexWays

RentaCar

at

53%Brand

profile:

snapshotBrand

performance

of

FlexWaysRentaCar

inMexico53%21%17%14%13%AwarenessPopularityUsageLoyaltyBuzz5Notes:Carrental‘awareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,246,

all

respondents

(awareness),n=256,

respondents

who

know

the

individual

brand

(popularity),

n=256,

respondents

who

knowthe

individual

brand

(usage),

n=34,

respondents

who

have

used

the

individual

brand

(loyalty),

n=256,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024FlexWays

RentaCar’s

branding

resonates

morewith

Gen

ZBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations45%41%40%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeFlexWays

RentaCar

bygenerationversus

the

share

ofindustryusers

ingeneral,

we

cansee

thatFlexWays

RentaCarislikedby0%

of

Babyboomers

and

14%

of

Gen

Xers,whereas

the

total

shareof

industryusers

is

2%

and

23%,

respectively.35%23%ForMillennials

andGen

Z,

45%

and

41%

feel

positivelytowards

FlexWays

RentaCar,

versus

40%

and

35%.

Socurrently,

forFlexWays

RentaCar,

Gen

Zconnects

mostwith

theirbrandcompared

tothe

overall

industryuser.14%2%0%Baby

BoomerIndustryuserGen

ZMillennialsGen

XBrand

enthusiast6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestocarrental,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=44,

FlexWays

RentaCar

enthusiast,

n=727,

carrentalusersSources:

Statista

Consumer

Insights

Global,

asofDecember2024FlexWays

RentaCar

generally

appeals

to

men

more

than

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

FlexWays

RentaCar

showsthatwomen

are

less

likely

tohaveanaffinity

with

thebrand

compared

tomen.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof9%9%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

FlexWays

RentaCarhasasimilar

proportion

of

LGBTQIA+43%57%48%52%56%

ofmen

likeFlexWays

RentaCarcompared

to

43%

of

women,

whereasfortheoverall

industry,52%

of

men

usecarrental

compared

to48%

ofwomen.82%88%consumers

when

compared

totheindustryusers

ingeneral.9%

of

FlexWays

RentaCarenthusiastsconsider

themselves

tobe

partof

theLGBTQIA+

community

compared

to9%among

industryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

carrental,which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=44,

FlexWays

RentaCarenthusiast,

n=727,

carrentalusersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Among

FlexWays

RentaCar

enthusiasts,

47%

fall

under

the

high-incomecategoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.7%6%Single34%30%9%12%47%CoupleSingleparentNuclear47%

ofFlexWays

RentaCarenthusiastsarefrom

high-income

households.FlexWays

RentaCar’s

brandisgenerallyenjoyed

more

byconsumers

who

arepartof

anuclearhousehold,

48%

ofFlexWays

RentaCar

enthusiastshavethiscurrent

living

situation.11%7%48%39%21%Multi-generational7%10%36%18%22%32%ExtendedOther0%3%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

carrental,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=44,

FlexWays

RentaCar

enthusiast,

n=727,

car

rentalusersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Consumers

want

their

car

rental

brands

to

have

reliability,

honesty

/trustworthiness,

and

friendlinessBrand

profile:

qualitiesQualitiesuserswant

from

car

rental

brandsForcarrental,thetopthree

qualitiesusers

wantfrom

abrandarereliability,honesty

/trustworthiness,

andfriendliness.Authenticity80%Thrill/ExcitementSustainabilityBoldnessCleverness60%40%20%0%FlexWays

RentaCar

users

alsoappreciatethese

key

attributes,indicatingFlexWaysRentaCarexudes

these

qualities.SocialresponsibilityCoolnessThequalitiesthatFlexWays

RentaCarenthusiastsare

least

focused

on

areboldness

and

inclusiveness.ReliabilityExclusivityFlexWays

RentaCar

shouldwork

onpromoting

authenticityto

convertenthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

carrental,

which

ofthese

aspects

aremostimportant

toyou?”;Multi

Pick;“When

it

comesto

carrental,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;

“When

it

comes

tocarrental,which

ofthefollowing

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:n=34,

FlexWays

RentaCar

users’,n=44,

FlexWays

RentaCar

enthusiast,

n=727,

carrentalusersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Among

FlexWays

RentaCar

fans,

48%

state

that

they

get

excited

about

car

rentalservicesBrand

profile:

attitudesWhat

doconsumersthink

ofcar

rentalingeneral?66%57%55%52%51%48%34%27%25%22%14%13%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trust

carrental

services

topicsrelating

tocarrentalBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

carrentaldo

youagree

with?”;

Multi

Pick;

“When

it

comes

tocarrental,which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=44,

FlexWays

RentaCar

enthusiast,

n=727,

carrentalusersSources:

Statista

Consumer

Insights

Global,

asofDecember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1153%

of

FlexWays

RentaCar

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

carrental,theaverage

awareness

ofabrandinMexico

is30%.

Awareness

of

FlexWaysRentaCar,however,

isat21%.Awareness17%

ofMexican

carrental

users

saytheylikeFlexWaysRentaCar,compared

toanindustryaverage

brandpopularity

of34%.13%

ofindustryusers

inMexico

saythey

useFlexWaysRentaCar,with

theaverage

usageof

abrand

at22%.BuzzPopularity53%

ofbrandusers

saytheywould

usethe

brandagain,compared

toanaverage

loyalty

score

of

70%.FlexWays

RentaCar

hasbeen

noticed

less

inthe

mediacompared

to

other

brands,with

a“Buzz”score

of14%compared

to

28%.Sooverall,

the

results

showtheir

performance

tobebelow

average

compared

to

theindustry.LoyaltyBrandUsageIndustryaverage12

Notes:Carrental‘awareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,246,

all

respondents

(awareness),n=256,

respondents

who

know

the

individual

brand

(popularity),

n=256,

respondents

who

knowthe

individual

brand

(usage),

n=34,

respondents

who

have

used

the

individual

brand

(loyalty),

n=256,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024FlexWays

RentaCar

ranks

outside

the

Top

10

in

awareness

within

the

car

rentalmarketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofFlexWays

RentaCarRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1Hertz52%38%37%36%36%34%34%29%29%28%21%2Avis3Alamo4Europcar5America

CarRentalBudgetUsingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.67MexRentA

CarDollar

CarRentalEnterprise

Rent-A-CarThrifty8Outofallrespondents,

21%

were

aware

of

FlexWaysRentaCar.

ThisranksthemoutsidetheTop10compared

to

other

brandssurveyed

inthismarket.79%9AwarenessN/A1013

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,246,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024The

popularity

rating

of

FlexWays

RentaCar

is

17%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofFlexWaysRentaCarRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1Hertz58%44%43%41%38%38%38%36%36%34%17%2America

CarRentalAvis34MexRentA

CarEnterprise

Rent-A-CarEuropcarOutofconsumers

who

knew

thebrand,

17%

saidtheyliked

FlexWays

RentaCar.

Thisranksthemoutside

theTop

10

compared

tootherbrandssurveyed

inthismarket.567Alamo8Dollar

CarRentalEconomy

RentaCarBudget83%9PopularityN/A1014

Notes:“When

it

comesto

carrental,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=256,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024FlexWays

RentaCar

ranks

outside

the

Top

10

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofFlexWaysRentaCarRank#

BrandUsage

%38%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

carrental,which

of

the

following

brandshaveyou

used

inthepast12

months?”.1Hertz13%2MexRentA

CarAmerica

CarRentalAvis30%329%Outofconsumers

who

knew

thebrand,

13%

saidtheyused

FlexWays

RentaCar.

ThisranksthemoutsidetheTop

10

compared

tootherbrandssurveyed

inthismarket.426%5Economy

RentaCarAlamo26%626%7Europcar25%8Enterprise

Rent-A-CarBudget22%87%921%UsageN/A10Dollar

CarRental20%15

Notes:“When

it

comesto

carrental,

which

ofthe

following

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:n=256,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofDecember2024In

terms

of

loyalty,

FlexWays

RentaCar

is

outside

the

Top

10

in

MexicoBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofFlexWaysRentaCar’s

consumersRank#

BrandLoyalty

%83%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1Hertz2Alamo81%3America

CarRentalEuropcar79%477%47%5Avis77%53%6MexRentA

CarSTARCAR76%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

carrental,whichof

the

following

brandsareyou

likely

touseagaininthe

future?”.773%8Thrifty73%9Enterprise

Rent-A-CarBudget72%Outofrespondents

whohaveused

FlexWaysRentaCar,53%

saidthey

would

usethe

brandagain.LoyaltyN/A1072%16

Notes:“When

it

comesto

carrental,

which

ofthe

following

brands

are

youlikely

to

use

again

in

the

future?”;Multi

Pick;Base:n=34,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024FlexWays

RentaCar

has

a

score

of

14%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofFlexWaysRentaCarRank#

BrandBuzz%45%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1Hertz14%2America

CarRentalAlamo43%338%Outofconsumers

who

knew

thebrand,

14%

saidtheyhadheardaboutFlexWays

RentaCarinthe

media.

Thisranksthemoutsidethe

Top

10

compared

tootherbrandssurveyed

inthismarket.4Avis35%5Budget35%6Dollar

CarRentalEuropcar34%732%8Enterprise

Rent-A-CarMexRentA

CarFirefly29%86%927%BuzzN/A1027%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=256,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

an