第1頁_____________________學校離港服務英語教案標題中橫線上請?zhí)顚懻n程或?qū)W科名稱；授課日期周次課次授課班級課時2課型課型可根據(jù)實際授課情況選填：新授課、練習課、復習課、講評課、實驗課、實訓課、實習課或?qū)嵺`課；③正文打印要求：如無特殊需要，文字請統(tǒng)一用宋體五號，段首縮進2個字符，行距固定值16磅。新授課課題名稱ModuleFiveEtiquetteABC執(zhí)教教師一、教學目標知識與技能：SsareabletoknowabouttheassociatedservicesatTerminalBuilding;masterrulesthatthegroundstaffattheairportshouldfollow;Broadcasttheannouncementsaboutpagingservice.過程與方法：Sscanunderstandandusewordsandrelatedphrasesthroughreadingexampledialogues,practicing,translatingandrole-playing.3、情感、態(tài)度與價值觀：Thegroundstaffshouldfollowtherulestodealwiththeemergenciespolitelyandpatiently.二、教學重點與難點重點：Therulesthatthegroundstaffattheairportshouldfollow難點：Broadcastingtheannouncements三、教學方法Task-basedCooperativeapproach四、教學輔助器具Multi-mediateachingfacilities五、教學過程WisdomWordsCourtesyistheinseparablecompanionofvirtue.禮貌和美貌是分不開的。Readingaloud：WordsandExpressionassociated[?‘s?u?i,eitid]有關聯(lián)的essential[?'sen?l]基本的；必要的；reroute[ri?'ru?t]為…改道behaviour[b?’he?vj?]行為，態(tài)度occur[?’k?:]發(fā)生harsh[hɑ:?]尖銳的irregularity[?,regj?’l?r?ti:]無規(guī)則tension[‘ten??n]緊張voucher[‘va?t??]代金券Readaloud.1.Politenessandwarm-heartedbehavioursareessentialforgroundstaff.禮貌、熱心地服務乘客是對地勤工作人員最基本的要求。2.Listentoyourpassengers.傾聽乘客的抱怨3.Letyourpassengersknowthatyou’resorryforanyinconveniencebroughttothem.讓乘客知道你因帶給他的不便而抱歉4.Givethereasonableexplanationfortheflightirregularity.解釋航班不正常的原因5.Avoidusingharshlanguage.避免使用嚴厲的言辭6.Keepspeakingkindlyandcalmlytohelpreducetension.平心靜氣地交流有助于緩解緊張局面7.Offerflightvouchersorreroutethepassengersaccordingtothecertainsituations.根據(jù)具體情況提供餐券或為乘客重新安排行程Practicesayingthefollowingsentencestoyourpartners.1._________andwarm-hearted__________areessentialforgroundstaff.2._________yourpassengers.3.Letyourpassengersknowthatyou’resorryforany_______________________them.Givethe__________________fortheflight____________.5._______using________language.6.Keepspeaking_______and_______tohelp________________.7.Offer____________or______thepassengersaccordingtothe______________.TranslationWork傾聽乘客的抱怨讓乘客知道你因帶給他的不便而抱歉解釋航班不正常的原因避免使用嚴厲的言辭平心靜氣地交流有助于緩解緊張局面根據(jù)具體情況提供餐券或為乘客重新安排行程。AnnouncementforPagingServiceAttentionplease.JapanAirlinesFlightJAL412fromTokyoisnowarriving.PleasegetreadytomeetatInternationalArrivalGateonthefirstfloor.旅客們請注意，來自東京的日航412次航班現(xiàn)已到達。請于一樓的國際到達處接機。ChinaEasterAirlinespagingMissSmitharrivingonFlightMU584fromLosAngeles.WillMissSmithpleasecometotheinformationcounterinthebaggage-claimedarea.Thankyou.乘坐東航MU584次航班，來自洛杉磯的斯密斯小姐請注意，請您前往行李認領處的問訊臺，謝謝！Announcement

AirChinaispagingpassengerGeorgeWhitedepartingonFlightCA981toNewYork.WillpassengerGeorgeWhitepleasecometotheAirChinacounter.Thankyou!乘坐CA981次航班飛往紐約的旅客喬治懷特先生請注意，請您前往國航值機柜臺辦理登機。謝謝！AirChinaispagingpassengerGeorgeWhitedepartingonFlightCA981toNewYork.WillpassengerGeorgeWhiteimmediatelyboardtheflig