CONSUMER&

BRANDBrandKPIs

for

smartphones:Samsung

Galaxy

in

the

United

StatesConsumer

Insights

reportJanuary2025Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

3750Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,ownership,

loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

SamsungGalaxy’sperformance

inthe

smartphone

market.Fieldwork:July-August2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Forthis

report

“Usage”indicates

the

specific

“Ownership”Sources:

Statista

Consumer

Insights

Global,

asofJanuary202585%

of

Samsung

Galaxy

owners

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to??SamsungGalaxy’sbrandingresonates

more

with

Gen

?SamsungGalaxy

ranksfirst

inawareness

within

thesmartphone

marketHow

doesthebrandperform

inthemarket?X?SamsungGalaxy

generally

appealsto

men

more

than

?Thepopularity

ratingof

SamsungGalaxy

is58%women?SamsungGalaxy

rankssecond

inownership?Among

SamsungGalaxyenthusiasts,28%

fallunderthe

high-income

category?Interms

of

loyalty,SamsungGalaxy

issecond

intheUnited

States?Consumers

want

theirsmartphone

brandsto

havereliability,

high

value,andhonesty

/trustworthiness?SamsungGalaxy

hasascore

of

45%

formedia

buzz3Sources:

Statista

Consumer

Insights

Global,

asofJanuary2025CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Awarenessis

the

highest

scoring

KPI

for

Samsung

Galaxy

at

90%Brand

profile:

snapshotBrand

performance

of

SamsungGalaxy

intheUnitedStates90%85%58%45%42%AwarenessPopularityUsageLoyaltyBuzz5Notes:Smartphones

‘awareness’,‘popularity’,

‘ownership’,

‘loyalty’and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,249,

all

respondents(awareness),

n=1,130,

respondents

who

know

the

individual

brand

(popularity),

n=1,130,

respondentswho

know

the

individual

brand

(ownership),

n=480,

respondents

who

have

owned

the

individual

brand

(loyalty),

n=1,130,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofJanuary2025Samsung

Galaxy’s

branding

resonates

morewith

Gen

XBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations37%35%34%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeSamsungGalaxy

bygenerationversus

the

share

ofindustryusers

ingeneral,

we

cansee

thatSamsung

Galaxyislikedby9%

ofBabyboomers

and

34%

of

Gen

Xers,whereas

the

total

shareof

industryusers

is

9%

and

30%,

respectively.30%26%20%ForMillennials

andGen

Z,

37%

and

20%

feel

positivelytowards

Samsung

Galaxy,versus

35%

and

26%.

Socurrently,

forSamsungGalaxy,Gen

Xconnects

mostwith

theirbrandcompared

tothe

overall

industryuser.9%

9%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestosmartphones,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:n=650,

Samsung

Galaxy

enthusiast,

n=1,187,

smartphone

ownersSources:

Statista

Consumer

Insights

Global,

asofJanuary2025Samsung

Galaxy

generally

appeals

to

men

morethan

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

SamsungGalaxy

showsthatwomen

are

less

likely

tohaveanaffinity

with

thebrand

compared

tomen.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof12%86%12%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

SamsungGalaxy

hasasimilarproportion

of

LGBTQIA+

consumerswhen

compared

tothe

industryusers

ingeneral.49%51%50%50%51%

ofmen

likeSamsungGalaxycompared

to

49%

of

women,

whereasfortheoverall

industry,50%

of

womenown

smartphones

compared

to

50%

ofmen.85%12%

ofSamsung

Galaxyenthusiastsconsider

themselves

tobe

partof

theLGBTQIA+

community

compared

to12%among

industryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

smartphones,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;

Base:

n=650,

SamsungGalaxyenthusiast,

n=1,187,

smartphone

ownersSources:

Statista

Consumer

Insights

Global,

asofJanuary2025Among

Samsung

Galaxy

enthusiasts,

28%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

andownerswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.26%28%Single29%29%40%17%16%CoupleSingleparentNuclear28%

ofSamsung

Galaxyenthusiastsarefrom

high-income

households.SamsungGalaxy’s

brandis

generallyenjoyed

more

byconsumers

who

arepartof

anuclearhousehold,

16%

ofSamsungGalaxy

enthusiastshavethiscurrent

living

situation.10%10%41%16%14%Multi-generational6%5%18%18%30%31%ExtendedOther8%9%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

smartphones,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=650,

Samsung

Galaxy

enthusiast,

n=1,187,

smartphone

ownersSources:

Statista

Consumer

Insights

Global,

asofJanuary2025Consumers

want

their

smartphone

brands

to

have

reliability,

high

value,

andhonesty

/

trustworthinessBrand

profile:

qualitiesQualitiesownerswant

from

smartphone

brandsForsmartphones,

the

top

threequalitiesowners

want

from

abrand

are

reliability,highvalue,and

honesty

/Authenticity80%Thrill/ExcitementSustainabilityBoldnessClevernesstrustworthiness.60%40%20%0%SamsungGalaxy

owners

also

appreciatethese

key

attributes,indicatingSamsungGalaxy

exudesthese

qualities.SocialresponsibilityCoolnessThequalitiesthatSamsungGalaxyenthusiastsare

least

focused

on

areinclusiveness

and

social

responsibility.ReliabilityExclusivitySamsungGalaxy

shouldwork

onpromoting

reliability

to

convertenthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

smartphones,

which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;

“When

it

comes

tosmartphones,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;

“When

it

comes

tosmartphones,which

ofthe

following

brands

have

youpurchased

in

the

past

12

months?”;

Multi

Pick;Base:n=480,

Samsung

Galaxyowners’,n=650,

Samsung

Galaxyenthusiast,

n=1,187,

smartphone

ownersSources:

Statista

Consumer

Insights

Global,

asofJanuary2025Among

Samsung

Galaxy

fans,

33%

state

that

they

get

excited

aboutsmartphonesBrand

profile:

attitudesWhat

doconsumersthink

ofsmartphones

ingeneral?47%40%33%32%29%27%25%23%20%19%18%18%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trustsmartphonestopicsrelating

tosmartphonesBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

smartphones

do

youagreewith?”;

Multi

Pick;“When

it

comesto

smartphones,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=650,

Samsung

Galaxyenthusiast,

n=1,187,smartphone

ownersSources:

Statista

Consumer

Insights

Global,

asofJanuary2025CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1185%

of

Samsung

Galaxy

owners

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

smartphones,

the

averageawareness

ofabrandinthe

United

Statesis52%.Awareness

ofSamsungGalaxy,however,

isat90%.Awareness57%

ofU.S.

smartphone

owners

say

theylike

SamsungGalaxy,compared

toanindustryaverage

brandpopularity

of22%.42%

ofindustryowners

inthe

United

Statessay

theyown

SamsungGalaxy,with

the

average

ownership

ofabrandat12%.BuzzPopularity85%

ofbrandowners

saythey

would

purchasethebrandagain,compared

toanaverage

loyalty

score

of59%.SamsungGalaxy

hasbeen

noticed

more

inthemediacompared

to

other

brands,with

a“Buzz”score

of45%compared

to

16%.LoyaltyBrandUsageIndustryaverageSooverall,

the

results

showtheir

performance

tobeabove

average

compared

to

theindustry.12

Notes:Smartphones

‘awareness’,‘popularity’,

‘ownership’,

‘loyalty’and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,249,

all

respondents(awareness),

n=1,130,

respondents

who

know

the

individual

brand

(popularity),

n=1,130,

respondentswho

know

the

individual

brand

(ownership),

n=480,

respondents

who

have

owned

the

individual

brand

(loyalty),

n=1,130,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofJanuary2025Samsung

Galaxy

ranks

first

in

awareness

within

the

smartphone

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofSamsung

GalaxyRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1AppleiPhone90%90%88%85%83%81%80%57%48%44%10%2SamsungGalaxyLG34Sony5MotorolaGoogle

PixelNokiaUsingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.678HTCOutofallrespondents,

90%

were

aware

of

SamsungGalaxy.

Thisranksthemfirst

compared

tootherbrandssurveyed

inthismarket.90%N/A9ZTEAwareness10Huawei13

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,249,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofJanuary2025The

popularity

rating

of

Samsung

Galaxy

is

58%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofSamsung

GalaxyRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1AppleiPhone58%58%32%29%28%20%18%17%16%16%2SamsungGalaxyLG342%4MotorolaGoogle

PixelHTCOutofconsumers

who

knew

thebrand,

57%

saidtheyliked

SamsungGalaxy.

Thisranksthemsecondcompared

to

other

brandssurveyed

inthismarket.558%67OnePlusSony89HonorPopularityN/A10Nokia14

Notes:“When

it

comesto

smartphones,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=1,130,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofJanuary2025Samsung

Galaxy

ranks

second

in

ownershipBrand

KPIs

&benchmarking:

ownershipSummaryOwnershipofSamsung

GalaxyRank#

BrandUsage

%48%42%16%13%11%11%9%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

owned,we

asked

each

respondent:

“When

itcomes

tosmartphones,

which

of

the

following

brandsdoyouown

currently?”.1AppleiPhone2SamsungGalaxyMotorolaLG3Outofconsumers

who

knew

thebrand,

42%

saidtheyowned

Samsung

Galaxy.This

ranksthemsecondcompared

to

other

brandssurveyed

inthismarket.42%45Honor58%6Google

PixelOnePlusNothingHTC789%98%UsageN/A10OPPO7%15

Notes:“When

it

comesto

smartphones,

which

ofthe

following

brands

do

youowncurrently?”;Multi

Pick;Base:n=1,130,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofJanuary2025In

terms

of

loyalty,

Samsung

Galaxy

is

second

in

the

United

StatesBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofSamsung

Galaxy’sconsumersRank#

BrandLoyalty

%93%Afterascertaining

the

ownership

of

abrandinthe

last12

months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1AppleiPhone15%2SamsungGalaxyMotorolaSony85%368%467%5LG65%6Google

PixelNokia63%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

smartphones,which

of

the

following

brandsareyou

likely

topurchaseagaininthe

future?”.759%8ZTE58%85%9HTC57%Outofrespondents

whohaveowned

SamsungGalaxy,85%

saidthey

would

purchasethebrandagain.LoyaltyN/A10Tecno56%16

Notes:“When

it

comesto

smartphones,

which

ofthe

following

brands

areyoulikely

topurchase

again

in

the

future?”;

Multi

Pick;

Base:

n=480,

respondents

who

have

owned

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofJanuary2025Samsung

Galaxy

has

a

score

of

45%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofSamsung

GalaxyRank#

BrandBuzz%61%45%36%19%18%13%10%10%9%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1AppleiPhone2SamsungGalaxyGoogle

PixelMotorolaLG3Outofconsumers

who

knew

thebrand,

45%

saidtheyhadheardaboutSamsung

Galaxyinthemedia.

Thisranksthemsecond

compared

tootherbrandssurveyed

inthismarket.445%555%6Honor7OnePlusHTC89OPPOBuzzN/A10Sony9%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=1,130,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofJanuary2025STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

andunlocknewgrowthopportunit