第10講投訴信

（模擬精練）

書面表達

1．（2023·重慶江北·高三開學考試）假如你是中學生李華，最近在某個購物網站上購買了一雙運動鞋，但

到貨后發(fā)現(xiàn)了一些問題，請給該網站寫一封投訴信，投訴信內容如下表：

要點：1.寫信目的；

2.不滿之處；

3.表達期望（重新郵寄或退款）。

注意:1.書信內容包括以上要點；

2.詞數(shù)80左右（書信格式已給出，不計入總詞數(shù)）；

3.可適當增加細節(jié)，以使行文連貫。

DearSirorMadam,

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Yours,

Lihua

【答案】

DearSirorMadam,

I’mwritingtocomplainaboutthesportsshoeswhichIboughtfromyourwebsite.ThismorningIreceivedthe

shoesontime,butIregrettosaythatthere’ssomethingwrongwiththem.

Firstly,I’mprettysureIaskedyoutosendmeawhitepair.Themomentthemailboxarrived,Icouldn’twait

toopenit,onlytofindaredone.Tomakethingsworse,Ineeda40sizewhileyousentmeasize39,whichistoo

smallforme.WereIinit,Iwouldgetachingfeet.Anditisofsuchbadquality—oneofthemevengetsloose

thread.

MyconcerniswhetheryouwillreturnmethemoneyorhavetheshoesreplacedandIwonderwhowillpay

thepostage.

Iamlookingforwardtoyourearlyreply.

Yours,

Lihua

2．假設你是李華，最近你在使用某中學生英文報的過程中發(fā)現(xiàn)了一些問題。請你用英語給該報美籍負責人

Smith寫一封投訴信，內容包括：

1.寫信的目的；

2.投訴的問題（有語法與拼寫錯誤、一些閱讀材料陳舊、紙張質量不如以前）；

3.希望得到的結果。

注意：1.詞數(shù)100左右；2.可以適當增加細節(jié)，以使行文連貫。

參考詞匯：投訴complain

DearMr.Smith,

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Yours,

LiHua

【答案】

DearMr.Smith,

I’mwritingtocomplainaboutsomeproblemswithyournewspaper.

Firstofall,therehavebeenspellingandgrammaticalmistakesinthenewspaper,whichhasgreatlyinfluenced

mystudying.Evenworsethanthat,someofthereadingmaterialsareoldsotheyareboringforustoread.Also,

I’mnotsatisfiedwiththepaperyouareusingnow,asitsqualityisnotasgoodasbefore.I’vebeenaregularuserof

yournewspaperbutnowI’mcompletelydisappointed.Ireallyhopeyoucouldmakesomeimprovements.

Thanksforyourconsideration.Iamlookingforwardtoyourearlyreply.

Yours,

LiHua

3．假如你是李華，在一家商店購得一臺劣質電腦，然后與營業(yè)員交涉，但營業(yè)員態(tài)度惡劣，不予受理。為

此，你向經理寫了一封投訴信。內容主要包括：

(1)自我介紹；

(2)投訴的原因

(3)希望換一臺新的電視機，否則全額退款。

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Yours,

LiHua

【答案】

Dearmanager,

IamLiHua,oneofyourcustomers.Iamwritingtolodgeacomplaintaboutthepoorqualityofyourproduct.

Theexperienceinyourshopisabitterdisappointmenttome.

Foronething,thecomputerIboughttheotherdayfromyourcompanyturnedouttobeafake,whichruined

yourgoodreputation.Foranother,whenIwenttoyourshopforanexplanation,thesalespersonbehavedinarude

manner,turningadeafeartomyrequirement.

ItisrequiredthatIshouldgetareplacement,orIshouldreceiveafullrefund.Thankyouforyourattention

andIamlookingforwardtoyourearlyreply.

Yours,

Lihua

4．假定你是李華，你鄰居的女兒每天中午都在家彈鋼琴，給你的網課學習和生活帶來了很大的困擾。請你

給鄰居Mrs.Li寫一封投訴信，內容要點包括：

1.說明困擾你的問題；2.投訴的原因；3.解決問題的建議。

注意：

1.詞數(shù)80字左右；2.可以適當增加細節(jié)，以使行文連貫。

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DearMrs.Li,

I’mLiHua,aneighborlivingnexttoyourhouse.I’mwritingtoexpressmydissatisfactionaboutthenoise

yourdaughterhasbeenmakingrecently.

Thereasonformydissatisfactionisthatitisatnooneverydaythatyourdaughterpracticesplayingthepiano,

whichgreatlyaffectsbothmylifeandonlinestudy.Foronething,asahighschoolsenior,I’mengagedinmaking

preparationsforCollegeEntranceExamination.Therefore,thenoisemakesithardformetoconcentrateonmy

study.Foranother,althoughoccasionallythemusicyourdaughterplayssoundswonderfulitdisturbsmeandIfind

itdifficulttogetenoughsleep.

Isincerelyhopethatyourdaughtercanadjustthetimeandplaceofpracticing.Iwouldappreciateitifyou

couldsolvetheproblemassoonaspossible.

Yoursfaithfully,

LiHua

5．假設你是李華，最近跟父母去國外旅行時所居住的旅館服務不好。請根據以下要點提示給旅館老板寫一

封英文投訴信，信中應包括下列內容：

1.空調不能正常運行；

2.浴室不干凈；

3.晚上周圍噪聲很大，且不給更換房間；

4.服務員態(tài)度隨意，漠不關心。

注意：1.詞數(shù)100左右；

2.短文須包括所給要點，但不必逐句翻譯；

3.可以適當增加細節(jié)，以使行文連貫；

4.文章的開頭和結尾已給出，不計入總詞數(shù)。

DearSirorMadam，

Iamwritingtocomplainaboutyourhotelservice.MyparentsandIhadaterriblestayinRoom512.

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Lookingforwardtohearingfromyou.

Yoursfaithfully，

LiHua

【答案】

DearSirorMadam，

Iamwritingtocomplainaboutyourhotelservice.MyparentsandIhadaterriblestayinRoom512.

Firstly,theairconditionerwouldn'twork.WhenIaskedthestaffforhelp,noonecame.Secondly,Ifoundthe

bathroomratherdirty.Whatwasworse,thenoiseoutsidewassoloudthatwewereunabletosleepatnight.Iasked

tochangerooms,butwasrefusedforthereasonthatthehotelwasfull.Itwassurprisingthatthehotelstafftreated

usinaverycasualandindifferentmanner.

Fortheabovereasons,Ihavetosaythattheserviceinyourhoteliscompletelyunacceptableatsomanylevels.

Therefore,Ihopeyoucanapologizeandrefundmymoney.

Lookingforwardtohearingfromyou.

Yoursfaithfully，

LiHua

6．假如你是李華，周末在書店購買了一本英文小說?；丶液竽惆l(fā)現(xiàn)書本有質量問題，與店員理論，其服務

態(tài)度不好，因此你決定給書店經理寫一封投訴信。內容包括：

1.反映存在問題；2.提出解決方案。

注意：

1.寫作詞數(shù)應為80左右；

2.請按如下格式在答題卡的相應位置作答。

DearManager,

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Sincerely,

LiHua

【答案】

DearManager,

IamwritingthislettertocomplainaboutsomeproblemsIhavecomeacrossrecentlyinyourbookstore.

YesterdayIboughtanEnglishnovelwithanelaboratelydesignedcover.ButlaterIfoundthatseveralpagesofthe

bookwerecrackedandbefouled.Whatisworse,themisprintsspreadeverywhereinthebookandseriouslyaffected

mycomprehension.Iwenttoyourbookstoretorequireareplacement.Surprisingly,yourstaffturneddownmy

requestrudelyandevendeniedthepoorqualityofthebook.

Now,I'mwonderingwhetheryoucanrefundorexchangeanewoneforme.Inthemeantime,I'dliketoappeal

tobetterserviceofyourstaff.Anearlyresponsewillbeappreciated.

Sincerely,

LiHua

7．假定你是李華，你在上周日搭坐102號公交車，該公交車司機的不文明行為讓乘客很憤怒。于是你向公

交車公司寫一封投訴信。要點如下：

1.司機的不文明行為（大聲講話、緊急剎車、態(tài)度粗魯?shù)龋?/p>

2.希望盡快查清此事。

注意：

1.詞數(shù)100左右；

2.可適當增加細節(jié)，以使行文連貫。

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【答案】

DearSir,

IamLiHua.Iamwritingtocomplainaboutoneofyourbus-drivers’improperandrudebehaviors.

LastSunday,IwastakingtheNo.102buswhosedrivernotonlykeptontalkingwithamanloudlybutalso

droveveryfast.Sosomepassengersadvisedhimtoconcentrateondriving,buthedidn’tpayanyattention.What’s

worse,hedroveevenfaster.Thenanotherpassengercouldn’tbearit,askingthedrivertokeepthepassengers’

safetyinmind.Butthedriverstoppedthebussosuddenlythatallthepassengersnearlylosttheirbalance.However,

hedidn’tapologizebutsaidrudely“It’snoneofyourbusiness.”

Isincerelyhopeyoucaninvestigatethisincidentandpropermeasuresshouldbetakentopreventsuchan

incidenthappeningagain.

Sincerelyyours,

LiHua

8．假定你是李華，是某國際學校學生會生活部長。近期同學們反映學校的餐廳有較多問題，請你給餐廳負

責人Mr.White寫一封投訴信。內容包括:

1.寫信目的；

2.投訴的具體問題；

3.希望問題早日解決。

注意:

1.詞數(shù)80詞左右。

2.可適當增加細節(jié)，以使行文連貫。

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DearMr.White,

I’mLiHua,headofthelifedepartmentoftheStudents’Union.Onbehalfofthestudents,I’mwritingto

expressourdissatisfactionwiththeschoolcafeteria.

First,ithasalimitednumberofdishesandthedailyspecialsarethesameeachweek.Secondly,thereisalack

ofhealthyfood,suchassaladsorfishonthemenu.Anotherthingisthatwehavetostandinlineforalongtime

beforewecangetthemeal.

Wewouldmuchappreciateitifyoucouldattendtothismatterassoonaspossible.

Yourssincerely,

LiHua

9．假定你是牛津中學（OxfordAcademy）的交換生李華，近期當?shù)卣當M決定停辦你校附近的公辦養(yǎng)老院。

請你給當?shù)刂鞴懿块T寫一封投訴信，希望取消該決定。內容包括：

1.陳述面臨的問題；

2.強調養(yǎng)老院的重要性；

3.提出自己的希望。

注意：1.詞數(shù)100左右；

2.可以適當增加細節(jié)，以使行文連貫。

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DearSir/Madam,

I’mLIHua,anexchangestudentfromOxfordAcademy.It’ssaidthatastate-runnursinghomenearmyschool

isabouttobeclosed.

Asisknowntoall,thenursinghomeisessentialforsomeoldpeoplewhosechildrencan’tsparetimetotake

careofthem.Therefore,tostoprunningitwillundoubtedlybringinconveniencetotheirlives,doingharmtotheir

mentalandphysicalhealth.

Inaword,Isincerelyhopethedepartmentconcernedcancancelthedecisionandensureastableliving

environmentfortheelderly.

Yours,

LiHua

10．假定你是李華，上個月你和同學參加某海外旅行社組織的海外研學活動時遭遇了諸多問題。請根據所

給提示，用英語給該海外旅行社的負責人寫一封投訴信，內容包括：

1.寫信目的；

2.說明投訴原因（行程安排緊湊、學習時長不足、住宿條件惡劣等）；

3.你的訴求。

注意：1.詞數(shù)100左右（開頭和結尾已給出，但不計入總詞數(shù)）；

2.可以適當增加細節(jié)，以使行文連貫。

DearSirorMadam,

IamLiHua.

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Yourssincerely,

LiHua

【答案】

DearSirorMadam,

IamLiHua.MyfriendandIjoinedanoverseasstudytourwhichwasorganizedbyyourcompanylastmonth.

I’mwritingtomakeacomplaintaboutyourservice.

Firstofall,wehadsuchatightschedulethatwedidn’thaveenoughtimetoenjoythetouristattractions.

Second,asstudents,wehadhopedtoseemoreAmericanuniversities.However,wespenttoomuchtimetraveling.

Worsestill,thehotelroomswereinsuchapoorconditionthatwehaddifficultyfallingasleepatnight.

Idohopeyou’llapologizetousandsomemeasureswillbetakentopreventsuchthingshappeningagain.I’d

appreciateitifyoucouldgivemeanearlyreply.

Yourssincerely,

LiHua

11．假定你是李華，兩月前你從海外代購網店訂購了一套書蟲系列讀物，昨天才到貨，且包裝破損，數(shù)量

不足。請你根據以下提示，給該店店主Bob寫一封投訴信：

1.介紹購物情況；

2.反應存在問題；

3.提出解決問題的方案。

注意：1.詞數(shù)100左右；

2.可以適當增加細節(jié)，以使行文連貫；

參考詞匯：complaintn.投訴BookwormSeries書蟲系列讀物

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DearBob,

Iamoneofyourcustomers.IorderedasetofBookwormSeriesonyourwebsitetwomonthsago,butIdidn’t

receivethemuntilyesterday.Andmuchtomydisappointment,thebooksweresopoorlypackedupthatthecover

ofonebookwastorn.Tomakemattersworse,itisnotacompleteset,asIfoundonebookmissing.

Iamsorrytohavereceivedsuchpoorservice,andIbelieveIhaveeveryrighttoaskyoutodealwiththis

problem.Ihopethatyoueitherreturnmymoneyordeliveranewsetofbookstome.Besides,I’dliketobe

informedoftheprocessofyourdealingwithmycomplaint.

Lookingforwardtoyourreply.

Yours,

LiHua

12．假設你是李華，在一家網店購買了一件羽絨服。昨天收到后發(fā)現(xiàn)羽絨服后背有個洞，你給賣家打了幾

次服務電話，對方電話卻一直占線。請你給賣家MissMary寫一封投訴信。內容包括:

1.描述羽絨服的質量問題；

2.提出解決問題的具體要求。

注意:

1.詞數(shù)80左右；

2.可適當增加細節(jié)，以使行文連貫。

參考詞匯:羽絨服downjacket

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【答案】

DearMissMary,

IamwritingtocomplainaboutthedownjacketIpurchasedfromyouronlinestorerecently.

Whencheckingthejacket,Ifoundanobviousholeontheback.Idialedyourservicenumberseveraltimes,

onlytofinditwasbusy,makingmeextremelyannoyed.I’dlikeyoutoeitherchangeitforanewoneorgivemea

fullrefund?Bytheway,howshallIsendthisjacketbacktoyou?

Lookingforwardtoyourearlyreply.

Yours,

LiHua

13．假如你叫李華，最近在某個購物網站上購買了一件夾克，但在到貨后發(fā)現(xiàn)夾克存在一些問題。請給該

網站寫一封投訴信，內容應包含如下要點：

1.寫信目的；

2.投訴內容：夾克顏色和尺寸出錯等；

3.期望得到的解決方式。

注意：

1.書信內容包括以上要點；

2.詞數(shù)80左右（書信格式已給出，不計入總詞數(shù)）；

3.可適當增加細節(jié)，以使行文連貫。

DearSirorMadam,

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Iamlookingforwardtoyourearlyreply.

Yourssincerely,

LiHua

【答案】

DearSirorMadam,

I’mwritingtocomplainaboutthejacketwhichIboughtfromyourwebsite.ThismorningIreceivedthejacket

ontime.Iregrettosaythatthere’ssomethingwrongwithit.

Firstly,I’mprettysureIaskedyoutosendmeapurpleone.Themomentthemailboxarrived,Icouldn’twait

toopenit,onlytofindaredone.Tomakethingsworse,Ineedasize170-88Awhileyousentmeasize175-92B,

whichistoolargeforme.WereIinit,Iwouldbeaclown.Anditisofsuchbadquality—thezipperdoesn’tworkat

all!

MyconcerniswhetheryouwillreturnmethemoneyorhavethejacketreplacedandIwonderwhowillpay

thepostage.

Iamlookingforwardtoyourearlyreply.

Yourssincerely,

LiHua

14．假定你是李華，上周六，你有一次不愉快的就餐經歷，對餐廳的服務員態(tài)度非常不滿意。于是你給該

餐廳老板寫一封投訴信。要點如下：

1.問題：牛肉面有蒼蠅，服務員態(tài)度粗魯。

2.要求：餐廳賠禮道歉。

注意：1.詞數(shù)80左右。

2.可以適當增加細節(jié)，以使行文連貫。

3.開頭語和結束語已為你寫好。

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【答案】

DearSir,

IamLiHua,afrequentcustomerinyourrestaurant.Ihavebeenpleasedwithyourexcellentserviceforyears

butnowI’mwritingtoexpressmydissatisfactionaboutthepoorserviceofyourwaiters.

LastSaturday,IwenttoyourrestauranttohavelunchbutIhadan