TheAgenticAIAdvantage:

UnlockingthenextlevelofAIvalue

June2025

DoyoureallyknowwhatanAIagentis?

TheeraofagenticAIhasalreadybegun

Settingthe

foundationforyouragenticAIjourney

ThespectrumofAIagentsisevolving

Thevalueatstake

FourwaysAIagentscanunlockvalue

Practicalnextsteps

Foreword

HowKPMG

canhelp

toaccelerateagent

adoption

AtKPMG,thefutureisagent-centric

AIhasreachedanotherinflectionpoint.Justas

organizationsbegintoscalegenerativeAI,amoretransformativeshiftisalreadyunderway:theriseofAIagents.

Agentsaren’tjustthenextwave—they’reastep-

change.Thesesystemswillactindependently,

pursuegoals,andoperateacrosscomplex

workflows.Thatshiftchangeseverything:howworkgetsdone,howdecisionsaremade,andhowvalueisdelivered.

ThispaperbreaksdownwhatagenticAIreally

means:howtodefineit,whatitenables,and

wheretobegin.Theperspectivesaregroundedinreal-worldexperience—drawnfromtheworkwe’redoingwithclientsandacrossourownbusiness.

Thetimetoprepareisnow.Unlikecloud,which

tooknearlytwodecadestoreshapeenterprise

infrastructure,thisshiftisplayingoutinmonths.

Leadingorganizationsaren’twaiting—they’realreadyinvesting,scaling,andpositioningthemselvesto

capturethebenefitsofAIagentsatspeed.

modernizingtechanddata,upskillingtheirpeople,andembeddingtrustateverylayer.

Thisshiftwon’tbeeasy—butitwillbedefining.Thedecisionsleadersmaketodaywillreshapeindustriesandredefinecompetitiveadvantage.Aswecontinueourjourney,we’llkeepsharingwhatwelearn—

andwelcomeyourideasandperspectiveaswecollectivelynavigatewhat’snext.

Butthisisn’tjustatechconversation—it’sa

leadershipone.Agentswilldemandtighteralignmentbetweenbusinessandtechnologyleadersthan

anythingthat’scomebefore.Successwillrequireasharedvision,coordinatedexecution,andaclearplanforembeddingintelligenceatscale.

Thatincludespreparingyourpeople.Theorganizationsthatleadwillbethosethathelptheirworkforce

adapt—trainingteamstoworkwithagents,clarifyingevolvingroles,andleadingtheculturalshiftthis

transformationdemands.

Andasagentstakeonmoreautonomyandinfluence,trustbecomesevenmorecritical.Ascalablestrategyisn’tjustaboutwhatagentscando—it’sabout

ensuringtheyoperatereliably,transparently,andwithinguardrailsthatbuildconfidence.

Withallthehypearoundagents,it’seasytolose

SteveChase

ViceChairofAIandDigitalInnovation

focus.AgentswillbeacriticalpartofAIstrategy,butthey’renotthestrategy.Theleaderspullingahead

aremovingfast,butwithclarity—stayinganchoredonthe“noregrets”moves:aligningleadership,

?2025KPMGLLP,aDelawarelimitedliabilitypartnershipandamemberfirmoftheKPMGglobalorganizationofindependentmemberfirmsaffiliated

withKPMGInternationalLimited,aprivateEnglishcompanylimitedbyguarantee.Allrightsreserved.USCS029606-2ATheAgenticAIAdvantage:UnlockingthenextlevelofAIvalue|2

?2025KPMGLLP,aDelawarelimitedliabilitypartnershipandamemberfirmoftheKPMGglobalorganizationofindependentmemberfirmsaffiliated

withKPMGInternationalLimited,aprivateEnglishcompanylimitedbyguarantee.Allrightsreserved.USCS029606-2ATheAgenticAIAdvantage:UnlockingthenextlevelofAIvalue|3

Foreword

DoyoureallyknowwhatanAIagentis?

TheeraofagenticAIhasalreadybegun

Thevalueatstake

FourwaysAIagentscanunlockvalue

ThespectrumofAIagentsisevolving

Settingthe

foundationforyouragenticAIjourney

Practicalnextsteps

toaccelerateagent

adoption

HowKPMG

canhelp

Contents

04DoyoureallyknowwhatanAIagentis?

05TheeraofagenticAIhasalreadybegun

07Thevalueatstake

08FourwaysAIagentscanunlockvalue

10iiplofagentsisevolvingtomeet

14SettingthefoundationforyouragenticAIjourney

23Practicalnextstepstoaccelerateagentadoption

26HowKPMGcanhelp

Foreword

DoyoureallyknowwhatanAIagentis?

TheeraofagenticAIhasalreadybegun

Thevalueatstake

FourwaysAIagentscanunlockvalue

ThespectrumofAIagentsisevolving

Settingthe

foundationforyouragenticAIjourney

Practicalnextsteps

toaccelerateagent

adoption

HowKPMG

canhelp

DoyoureallyknowwhatanAIagentis?

UseofthetermAIagenthasexplodedrecently,and

literallyeveryoneistalkingaboutthem.Ithasgottentothepointthatalmosteverythingseemstobeanagentofsomekind.Andthat’sjustnottrue.Beforeyoucanbegintorealizetheincrediblepotentialinherentinthisquickly

evolvingnewtechnology,youreallyneedtounderstandwhatanagentactuallyis.

?AIagentsaredigitaltoolsthatfulfill

organizationalgoalsbytakingmeaningful,

independentaction.Theyaccomplishthisby

blendingadvancedreasoningfromLLMswith

planning,orchestration,knowledge,datamining,curatedtools,andcarefulgovernance.

?Agentsmakereal-timedecisions,adapttonewsituations,andlearnfromtheirinteractionsandfeedback.

?AIagentscaningestbothstructuredandunstructureddata.

?Potentialreal-worldapplicationsare

mind-boggling.Theyrangefrombasic

task-orientedagentsthatcanextract

andcomparedataagainststandards,toend-to-endautomationagentsthatcoulddisruptentireorganizationalvaluechains.

Includesdeterministic&

multi-modallargelanguagemodels

(LLMs)andlargeactionmodels(LAMs)

EnterpriseSystems,

Systemofrecord,knowledge

corpus

APIs,search,LAMs,othermodels&

agents,connectorsworkingacross

enterprisesystems

AIagents

Knowledge

Tools

LLMInstructionsPlanning

··

Humanin&ontheloop

?2025KPMGLLP,aDelawarelimitedliabilitypartnershipandamemberfirmoftheKPMGglobalorganizationofindependentmemberfirmsaffiliated

withKPMGInternationalLimited,aprivateEnglishcompanylimitedbyguarantee.Allrightsreserved.USCS029606-2ATheAgenticAIAdvantage:UnlockingthenextlevelofAIvalue|4

?2025KPMGLLP,aDelawarelimitedliabilitypartnershipandamemberfirmoftheKPMGglobalorganizationofindependentmemberfirmsaffiliated

withKPMGInternationalLimited,aprivateEnglishcompanylimitedbyguarantee.Allrightsreserved.USCS029606-2ATheAgenticAIAdvantage:UnlockingthenextlevelofAIvalue|5

DoyoureallyknowwhatanAIagentis?

Settingthe

foundationforyouragenticAIjourney

TheeraofagenticAIhasalreadybegun

Thevalueatstake

FourwaysAIagentscanunlockvalue

ThespectrumofAIagentsisevolving

Practicalnextsteps

Foreword

HowKPMG

canhelp

toaccelerateagent

adoption

TheeraofagenticAIhasalreadybegun

Justasexecutivesarebeginningtoscalethegame-changingcapabilities

ofgenerativeAI(GenAI)acrosstheirorganizations,anewandevenmore

powerfulAI-technologyhasemerged.Whilestillearlydays,agenticAIisalreadyshowingsuchgreatpromise,andevolvingsorapidly,thatnocorporateexecutive,orboard,canignoreitspotentialtotransformtheirorganizationsandgain

competitiveadvantage.

Insimpleterms,GenAIbuilds“digitalassistants”thathelpemployeesfreeuptimetobemore

productive,effective,andcreative,i.e.,itaugmentshumansbyprovidinginformationandguidancetohelpthemtakebetterdecisionsandfasteraction.Incontrast,agenticAIcanfullyautomatewhat

humansdo,bytakingactionsontheirbehalf,inpursuitofprescribedbusinessoutcomes.AgentsmayloopinGenAItoolsandothersourcesof

dataandinsights,withthepotentialtodeliversignificantlymorebusinessvalue.

Whilestillemergingandevolving,AIagentscanalreadytakeonhumantasksthatwerepreviouslythoughttoocomplextoautomate,andtheymaybeabetterchoiceforsomeactivitiespreviouslyautomatedwitholderAItools.Hence,most

companiesinourlatestquarterlypulsesurvey

arealreadypilotingAIagents(65percent),

andthenumberhasalmostdoubledinthree

months(upfrom37percentlastquarter).1Sofar,however,only11percenthaveputagentsinto

production,although99percentplantodoso.2

KPMGQuarterlyPulseSurvey

99%

upfrom

65%37%

lastquarter

Companies

planningto

putagentsinto

production

Companies

piloting

AIagents

1KPMGAIPulseSurveyQ1,April2025.

2KPMGAIPulseSurveyQ1,April2025.

only

11%

havedonesoalready

Foreword

DoyoureallyknowwhatanAIagentis?

TheeraofagenticAIhasalreadybegun

Thevalueatstake

FourwaysAIagentscanunlockvalue

ThespectrumofAIagentsisevolving

Settingthe

foundationforyouragenticAIjourney

Practicalnextsteps

toaccelerateagent

adoption

HowKPMG

canhelp

Agents’abilitytoautomatecomplextasksisrapidly

growing,currentlydoublingeverythreetoseven

months.Incoding,theircapabilitieshavealready

grownfromhandlingtasksthattakehumanssecondstocompletetoautomatinghour-longtasks.Ifthis

exponentialgrowthcontinues,agentscouldbefour

timesmorecapableinsixmonths,andsixteentimesmorepowerfulinayear.Thiswillenablethemtomovefromautomatinghumantaskstoautomatinghumanroles,creatinganentirelynewtalentpoolof“digital

co-workers.”

Agentsarealsoincreasinglycapableofcommunicatingandcollaboratingwitheachother,furtheramplifying

theirbusinessutility.Bytakingonaseriesofcomplextasksasagroup,“swarms”3ofagentswithdifferentskillsmayeventuallyautomateentirebusiness

processesendtoend.Onceautomated,agentscanautonomouslyre-engineer,andcontinuouslyimprove,theseprocesses.Thismulti-layeredapproachcan

unlocknewlevelsofoperationalperformanceand

opentheapertureforreimaginingentirebusiness

models.Atthesametime,risksarehigherandmustbecarefullymanagedtoensurevalueisunlocked

safelyandsecurely.

Whilethesescenariosmaysoundfuturistictoday,wepredictthatmostcompanieswilleventuallytransformintohybridorganizationswherebothhumansandAIagentscollaborateseamlessly.Thenumberofdigital

?2025KPMGLLP,aDelawarelimitedliabilitypartnershipandamemberfirmoftheKPMGglobalorganizationofindependentmemberfirmsaffiliatedwithKPMGInternationalLimited,aprivateEnglishcompanylimitedbyguarantee.Allrights

reserved.USCS029606-2A

$3trillion

KPMGestimatesthatagenticAIwillbekeytounlockingastaggering$3Tincorporateproductivityannually

workersmayinitiallybesmallbutcangrowrapidly

andflexupanddownwithdemandalmostinstantly.Thiswillallowhumanworkerstofocustheirtimeonthemostproductive,complex,andstimulatingtasks,whilelearningtoworkseamlesslywithagentsin

jointpursuitofunprecedentedlevelsofperformance.

Thesizeoftheprizeforthosegettingitrightcouldbeastounding.ProjectionsfromIDCindicatethat,overthenext10years,generativeAIalonewill

addnearly$10trilliontotheglobalGDP.4ThevaluepotentialforagenticAIpromisestobeexponentiallyhigher:KPMGestimatesthatagenticAIwillbekeytounlockingastaggering$3trillionincorporate

productivityimprovementsannually,basedonourproprietaryresearchoftheimpactofAIonmorethan17millioncompanies.5WealsoanticipatethatagenticAIcanhelpunlockatleastfivepercentof

EBITDAannuallyinlaborproductivityalonefor

theaverageFortune1000company.Thelatter

findingisechoedbymanyindustryanalysts.For

example,accordingtoarecentstudyfromIDC,

organizationsadoptingagenticAIcanachievean18percentimprovementinemployeeproductivityandsatisfaction.6

Thispaperfocusesonhowtonavigatethenext

phaseoftheAIjourney,fromabusinessleader’s

perspective,startingwiththevalueatstakefor

thoseorganizationsthatgetitright.Wealso

introducevarioustypesofemergingagentsandtheKPMGTACOFrameworkTMforoptimizingtheuseofagenticAI.Finally,weaddressthechallengesahead,includingfourkeybarrierstoovercome,concludingwithpracticalactionsyoucantaketodaytoimproveyourchancesofsuccessintheworldofagenticAI.

3A“swarm”isaself-synchronized,efficient,effectiveteamofagents.(AbbassHusseinandMostaghimSanaz,2025,Theroadforwardwithswarmsystems,Phil.Trans.R.Soc.A.

38320240135

/10.1098/rsta.2024.0135

).

4RituJyotiandDavidSchubmehl,TheBusinessOpportunityofAI,IDC,November2023.

5QuantifyingtheGenAIOpportunity

,KPMG,2025.

6RituJyotiandDavidSchubmehl,TheBusinessOpportunityofAI,IDC,November2023.

TheAgenticAIAdvantage:UnlockingthenextlevelofAIvalue|6

?2025KPMGLLP,aDelawarelimitedliabilitypartnershipandamemberfirmoftheKPMGglobalorganizationofindependentmemberfirmsaffiliated

withKPMGInternationalLimited,aprivateEnglishcompanylimitedbyguarantee.Allrightsreserved.USCS029606-2ATheAgenticAIAdvantage:UnlockingthenextlevelofAIvalue|7

Foreword

DoyoureallyknowwhatanAIagentis?

TheeraofagenticAIhasalreadybegun

Thevalueatstake

FourwaysAIagentscanunlockvalue

ThespectrumofAIagentsisevolving

Settingthe

foundationforyouragenticAIjourney

Practicalnextsteps

toaccelerateagent

adoption

HowKPMG

canhelp

Thevalueatstake

AIisevolvingsorapidlyintermsofbothadvancedcapabilitiesandlowercosts

thatanypredictionsoffuturevaluemuststillbeconsideredspeculative.For

example,inthelast18monthsalone,usagecostsforleadingAImodelswith

equivalentperformancedroppedfrom$20.00to$0.07permilliontokens,a240-foldimprovement.7TheexponentialpaceofdevelopmentforbothgenerativeandagenticAIwilllikelycontinuefortheforeseeablefuture,withperformancepromisingto

improveatafasterratethansiliconchipsdidaccordingtoMoore’sLaw.

IntermsofmarketspendonagenticAI,estimatesfromleadinganalystsarebullishandgrowingfast.Inadditiontothe$50Binmarketvaluemanyanalystspredict,

returnsonagenticAIinvestmentsarealsopromising,accordingtoanIDCstudy.

Theirresearchfindsthatforevery$1acompanyinvestsinAI,itcanrealizean

averageof$3.50inreturn,and5percentoforganizationsworldwidearerealizinganaverageof$8inreturn.8

Usingourpatent-pendingGenAIValueAssessmentmodel,KPMGhasmadeafirstattempttoquantifytheaddressableopportunityforagenticAIbyindustry,company,function,androles.Whileitistooearlytomakereliablepredictions,wetooka

conservativeapproachthatonlylooksatlaborproductivityimpact.Assumingthat

agenticAIwillbethekeytoautomatingthehigh-complexitytasksinourmodel,thisequatesto$3Tincorporateproductivityimprovementsanda5.4percentEBITDA

improvementfortheaveragecompanyannually.9

7AIIndex2025:StateofAIin10Charts,StanfordHuman-CenteredArtificialIntelligence(HAI),April7,2025.

8RituJyotiandDavidSchubmehl,TheBusinessOpportunityofAI,IDC,November2023.

9

QuantifyingtheGenAIOpportunity

,KPMG,2025.

TheKPMGGenAIValueAssessment

In2024,KPMGlaunchedamassivestudywiththeaimof

developingtheworld’slargestdatabasetohelpquantifythepotentialimpactofGenAIonlaborproductivityforenterprisesacrosstheworld.

LeveragingourpatentpendingGenAIValueAssessment

model,webuilttheequivalentofanorganizationaldigitaltwinformorethan17millioncompaniesusingmorethan3billiondatapoints.

Duetotheavailabilityoffinancialinformation,wezoomedinonthe7,000publiccompaniesinthetotalsample,whichcollectivelyemploymorethan72millionworkersin2,000differentroles,withaveragerevenueof$7.5B.

WegradedthecomplexityoftasksexposedtoAIintolow,

mediumorhigh,usingourinternalAImodels,based,e.g.,onthedegreeofreasoningandinteractionsrequired.

Ofthese,webelievethatagenticAIisbestpositionedto

unlockvalueinhigh-complexitytasks.

Foreword

DoyoureallyknowwhatanAIagentis?

TheeraofagenticAIhasalreadybegun

Thevalueatstake

FourwaysAIagentscanunlockvalue

ThespectrumofAIagentsisevolving

Settingthe

foundationforyouragenticAIjourney

Practicalnextsteps

toaccelerateagent

adoption

HowKPMG

canhelp

FourwaysAIagentscanunlockvalue

AIagentscanunlockgreaterenterprisevalueinatleastfoursignificantways:

Agentswidentheapertureforautomation.

Asagentsbecomeexponentiallymorecapableintheirreasoningandabilitytocollaborate,theycanautomatetasks,roles,andprocessesthatcouldpreviouslyonlybeperformedbyhumans.Thisexpands

theshareofworkthatcanbefreedupforhumantalent,butalsotheeffectivenessoftheworkovertime.Specifically,afterautomation,

agentscanbeinstructedtocontinuouslystrivetooptimizetheirinteractionstowardaspecifiedgoal.

Agentsdon’tsleep.

Onceagentshaveautomatedasetoftasks,theycanbeinstructedto

runthesearoundtheclockeveryday,aslongasthereisenergy,data,

andhumansupervisionavailable.Justbydoingthesameworkfor24

hours,insteadof8,anorganizationcanimprovedailyproductivityby

threetimes.Whenmultipleagentsareworkingsimultaneously,theycanalsoaccomplishtasksfasterthanahumanteamcould.Iftheagentic

teamcandothesamework,sayin1/3ofthetime,theorganizationcandeliverninetimesmoreworkper24-hourday.Thiscanalsomakethe

organizationmoreagile,byrespondingmorerapidlytotrendsthatoccurduringoffhours.Forexample,inmanufacturing,agentscanmanage

productionlinesbyoptimizingschedulesandworkflowsandperformpredictivemaintenancetoreducedowntime.Whensupplydisruptionsoccur,procurementagentsfindalternatives,whileproductionagentsreconfigureschedulesautomatically.

?2025KPMGLLP,aDelawarelimitedliabilitypartnershipandamemberfirmoftheKPMGglobalorganizationofindependentmemberfirmsaffiliated

withKPMGInternationalLimited,aprivateEnglishcompanylimitedbyguarantee.Allrightsreserved.USCS029606-2ATheAgenticAIAdvantage:UnlockingthenextlevelofAIvalue|8

Foreword

DoyoureallyknowwhatanAIagentis?

TheeraofagenticAIhasalreadybegun

Thevalueatstake

FourwaysAIagentscanunlockvalue

ThespectrumofAIagentsisevolving

Settingthe

foundationforyouragenticAIjourney

Practicalnextsteps

toaccelerateagent

adoption

HowKPMG

canhelp

Agentsarewiredforchange.

Onceaprocesshasbeenautomatedbyaswarmofagents,italsobecomeseasierandfastertoadoptthisworkflowtoever-changingcircumstancesovertime.Theagentsaretrainedandmotivedto

deliverspecificoutcomesbutdon’tneeddetailedinstructionson

howtoproceedortotaketimeawayfromdeliverytogettrained.Inaddition,theyarenotthreatenedbychange,noraretheyreluctanttocollaborate,hencetheyrequirelesschangemanagement.The

agenticworkflowcaniterateandaccommodateexperimentation

fastertogettoanoptimaloutcomewithintheguardrailsoftheir

instructions.Thiscanbeacriticaladvantagein,forexample,financialservices,wheremonth-endcloseagentsidentifyanomaliesand

preparejournalentries,reducingclosecycles.Atthesametime,

vouchingagentsautomaticallycross-referenceinvoicesagainst

contracts,purchaseorders,andreceipts,flaggingdiscrepancies

withoutmanualreview.Ifreportingpolicies,organizationalstructure,orlistsofcustomersandsupplierschange,theagenticsystem

automaticallyadjuststheend-to-endprocess.

Agentsconvertknowledgeintoaction.

AlthoughGenAIcansignificantlyenhanceproductivity,thepotential

valuefromagenticAIcanbemuchgreaterduetoitsabilitytoconvert

knowledgeintocoordinatedaction.Asorganizationsdeploymultiple

agents,theyneedtofeedthemtherightknowledgetodrivethemost

effectiveoutcomes.Thisrequiressystematicallycapturingandstructuringthetacitexpertisethattypicallyresidesonlyinemployees’minds,makingitavailablefortheagents’use.Forexample,inretailstoreperformance

audits,auditagentscontinuouslymonitorstoreoperationsdata,customerfeedback,andstoresales,flaggingcomplianceissuesandperformance

anomaliesacrosslocations.Thisoccurswhileagentsautomaticallygeneratecorrectiveactionrecommendationsforregionalmanagers.

?2025KPMGLLP,aDelawarelimitedliabilitypartnershipandamemberfirmoftheKPMGglobalorganizationofindependentmemberfirmsaffiliated

withKPMGInternationalLimited,aprivateEnglishcompanylimitedbyguarantee.Allrightsreserved.USCS029606-2ATheAgenticAIAdvantage:UnlockingthenextlevelofAIvalue|9

?2025KPMGLLP,aDelawarelimitedliabilitypartnershipandamemberfirmoftheKPMGglobalorganizationofindependentmemberfirmsaffiliated

withKPMGInternationalLimited,aprivateEnglishcompanylimitedbyguarantee.Allrightsreserved.USCS029606-2ATheAgenticAIAdvantage:UnlockingthenextlevelofAIvalue|10

Foreword

DoyoureallyknowwhatanAIagentis?

TheeraofagenticAIhasalreadybegun

Thevalueatstake

FourwaysAIagentscanunlockvalue

ThespectrumofAIagentsisevolving

Settingthe

foundationforyouragenticAIjourney

Practicalnextsteps

toaccelerateagent

adoption

HowKPMG

canhelp

Thespectrumofagentsis

evolvingtomeetcriticalneeds

Determiningwheretousespecificagenttypescanbecomplex.

KPMGhasdevelopedastructured

classificationsystemcalledthe

KPMGTACOFrameworkTM–Taskers,

Automators,Collaborators,and

Orchestrators–thathelpsorganizationsmakesenseofthisevolvinglandscapeanddeterminehowbesttoleverage

agenticAI.

Acrosscategories,thereisconsistencyincorecomputationalcomponents,

e.g.,foundationandreasoning

modelsincludingLLMs,knowledge

representationsystems,contextual

processing,memoryarchitectures,andtoolintegrationframeworksincluding

modelcontextprotocol(MCP).However,keydistinctionsemergeintermsoftheincreasingcomplexityofgoalsthese

agentscanfulfillandthecorrespondingplanning/orchestrationcapabilitiestheycanexecute.

Thisprogressiveframeworkprovides

organizationswithamethodical

approachtomatchingtheirbusiness

requirementswiththeappropriatelevelofagentsophistication.Astypesand

complexityofagentsareevolvingrapidly,organizationsshouldalsoprepareforhowagentswillcollaborateandcommunicatewitheachother,aneventualityaround

whichindustryleadersarealready

aligning.Finally,havingacentralized“AIfactory”wherenewagenticcapabilitiescanbeconceivedanddevelopedwill

becritical,particularlyfororganizationsthatwanttobuildtheirowncustomizedagentsinsteadofbuyingoff-the-shelf

products.

Value&Impact

TrustControls

Orchestrators

DataAccess&

Planning&CoordinationComplexity

Collaborators

SophisticationTransformationPotential

Value&ROI

Skills

Automators

Taskers

?2025KPMGLLP,aDelawarelimitedliabilitypartnershipandamemberfirmoftheKPMGglobalorganizationofindependentmemberfirmsaffiliated

withKPMGInternationalLimited,aprivateEnglishcompanylimitedbyguarantee.Allrightsreserved.USCS029606-2ATheAgenticAIAdvantage:UnlockingthenextlevelofAIvalue|11

Foreword

DoyoureallyknowwhatanAIagentis?

TheeraofagenticAIhasalreadybegun

Thevalueatstake

FourwaysAIagentscanunlockvalue

ThespectrumofAIagentsisevolving

Settingthe

foundationforyouragenticAIjourney

Practicalnextsteps

toaccelerateagent

adoption

HowKPMG

canhelp

Taskers

Taskersexecutewell-definedsingulargoalsthat

featurerepetitivetasksandminimalcomplexity,suchasreviewinginvoicesorscreeningforcompliance

risks.Theyrelyonfoundationaldatathatcanbeusedacrossmultipleapplicationsandbusinessprocesses.The“humanintheloop”suppliesdetailedinstructions,outliningthestepsandtheactionstheagentmust

execute.Taskersrequireguidanceonwhatneedstobeachieved,ratherthanhowtoachieveit.

ExampleTaskerapplications

?Customerservice:Categorizeincomingsupportticketsbasedonkeywordsandassigntothe

appropriateteam.

?Vendorduediligence:Screenvendornames

againstglobalsanctionlistsandflagpotentialissues.

?Invoicevalidation:Extractandverifydataagainstcompliancerules.

?Legalaffairs:Convertpastlegalrulingsintoastandardizedformat.

?Administrative:Reviewemployeeexpensereportsforpolicycomplianceandsupportingdocumentation.

Automators

Automatorsdeconstructmorecomplexgoalsandmanagetasks

thatspanmulti-systemworkflowsthatcancompriseapplications,systems,andfunctionalareas.Suchagentsdrawfrom“tacit

knowledge,”whichisknowledgecontainedinworkers’minds

basedontheirpastexperiencewiththeorganization.Automatorsexecuteend-to-endprocesses,orchestraterelatedtasks,managedependenciesbetweentasks,anddynamicallyengagetools,APIs,orMCPserversasneeded.

ExampleAutomatorapplications

?Supplychain:Streamlineworkflowsbyintegrati