酒店情境英語(yǔ)情境一：前廳

任務(wù)五：商務(wù)中心Contents

1234ObjectivesUsefulExpressionBriefIntroductionVocabulary5SituationalConversationPART/01ObjectivesObjectivesThegeneralideaofbusinesscenterVocabularyofbusinesscenterTheusefulexpressionsofbusinesscenterPART/02BriefIntroduction

PostIntroductionTheBusinessCenterisspecificallydesignedtoaidthehotel’sbusinessclientele,sothattheymayconducttheirbusinessaffairsduringtheirstay.TheBusinessCenterstaffwillneedtobeabletoperformsecretarial-typeservicessuchastyping,printing,faxing,andphotocopyingmaterialsforguests.ServiceattheBusinessCenter

PostIntroductionAskilledBusinessCenteroperativeshouldpossessstrongcomputerskills,betechnologicallysavvy,andbetrainedintheusageofnumerousdevicesofadvancedofficeequipment.OneofthemostusedpiecesofmachineryintheBusinessCenteristhephotocopier.Eachbrandofcopierwillvarytosomedegree,sotheprofessionalclerkmustfamiliarizehimselfwiththehotel’smodeltoensurebetterguestsatisfaction.Often,betterresultscanbeobtainedbyadjustingthesizeandcolorwhenmakingcopies.

ServiceattheBusinessCenter

PostIntroductionTryafewdifferentsettingstodiscernthebestwaytooptimizeclarityfortheguest.Youmayaskfortheguest’sinput,“Wouldyoupreferitabitdarker?”or“Howaboutifwetryenlargingitalittle?”Whensendingafax,simplyinsertthedocumenttobefaxed,enterthedestinationfaxnumber,anddepressthe“start”button.If,bychance,thedocumentisonultra-thinpaper,youmayfirstmakeacopyoftheoriginalandthenfaxthecopy.ServiceattheBusinessCenter

PostIntroductionThesearejustafewofthetasksthattheBusinessCenterClerkmayhavetoperformforthehotelguests.Obviously,theprofessionalclerkmustbewell-trainedinanynumberofvariousofficetechniques,andacquirecountlesstalentstobeabletobestservethebusinessclientele.Patience,organization,communication,anattentiontodetail,enthusiasm,andprofessionalismareallqualitiesthatahighlycapableBusinessCenterClerkshouldpossesstoensuresuperiorguestservice.ServiceattheBusinessCenterPART/03Vocabulary

VocabularyStudybusinesscentersecretarialserviceprinter[?print?]n.photocopier[?f?ut??k?pi?]n.photocopy[?f?ut??k?pi]n.computer[k?m?pju:t?]n.faxmachineinsert[in?s?:t]v.destination[?desti?nei??n]n.original[??rid?in?l]adj.technique[tek?ni:k]n.caterto商務(wù)中心文秘服務(wù)打印機(jī)復(fù)印機(jī)復(fù)印電腦傳真機(jī)插入，放進(jìn)目的地，收件人原件技術(shù)，技巧迎合，滿足PART/04UsefulExpression

UsefulSentences1.Typingandprintingservice.Here’sasampleofourfonts.Whichonedoyouprefer?這是字體樣本，請(qǐng)問(wèn)您要哪一種？FortypingEnglish,itwillbeRMB10perpage,andprintingwillcostonlyRMB5perpage.英語(yǔ)打字，每頁(yè)10元。打印每頁(yè)5元。

UsefulSentencesWhenwillyouneedthemcompletedby,please?請(qǐng)問(wèn)您什么時(shí)候需要完成？Afterwefinishthefirstdraft,we’llcallyoutocheckitoverandmakeanynecessarycorrections.Andafterthat,we’llprintthefinaldraft.Okay?我們完成草稿后，會(huì)給您打電話校對(duì)修改，之后打印定稿，好嗎？

UsefulSentences2.Photocopyingservice.Wouldyoulikemetotryitalittledarker?要不要我再稍微調(diào)深一點(diǎn)？Wouldyouliketoseeitalittlelighter?要不要我再稍微調(diào)淺一點(diǎn)？Howsmallwouldyoulikeit?您要縮多大？

UsefulSentencesDoyouwanttoenlarge（reduce）itby30%?要放大（縮小）30%嗎？Wouldyoulikemetophotocopyonbothsidesofthepaper?要不要我進(jìn)行雙面復(fù)?。縃owmanycopiesdoyouwant,sir?先生，您要復(fù)印幾份？Oneforeach.一式一份。

UsefulSentencesWouldyoulikemetostaplethemforyou,madam?要不要我把這些裝訂起來(lái)，夫人？Justamoment,please.Ittakesawhileforthecopiertowarmup.請(qǐng)等一下。復(fù)印機(jī)需要一點(diǎn)時(shí)間預(yù)熱。I’msorry.Thepaperisjammedinthecopier.對(duì)不起，卡紙了。

UsefulSentences3.Fax-sendingservice.MayIhavethefaxnumber?能告訴我傳真號(hào)碼嗎？ToAmerica,it’sRMB20perminute,plusservicecharge.Theservicechargeis15%.發(fā)傳真到美國(guó)，每分鐘20元，外加15%的服務(wù)費(fèi)。I’msorry,wehaveanerrorreport.Letmeseewhattheproblemis.對(duì)不起，傳真沒(méi)發(fā)過(guò)去。讓我看看是什么問(wèn)題。Here’syourfaxwereceivedthismorning.Wouldyoupleasesignyournamehere?這是今天上午我們收到的您的傳真。請(qǐng)?jiān)谶@兒簽字。PART/05SituationalConversationDialogues1SecretarialServices(G:GuestC:ClerkofBusinessCenter)C:Goodafternoon,sir.CanIhelpyou?G:Yes.I’dliketohavethesecopied.C:Certainly.Howmanycopieswouldyoulike?G:twocopiesforeach.C:Isee.C:(Afterawhile)Hereyouare.G:Thanks.Andcanyoutypetheseforme?

SituationalDialogueC:Sure.Whattimedoyourexpectthem?G:By3o’clock.It’surgent.C:Noproblem,sir.I’llsendthemtoyourroomassoonastheyareready.G:Thankyou.Andpleaseprinttwocopieseach.C:2copies,sure.G:Howmuch?C:Tocopy,1yuanforeachpage;toprint,5yuanforeachpage.G:Ok.C:(Bringthebill)Couldyousignhere,please?G:Sure.

SituationalDialogueDialogues2TicketServices(C:ClerkofTicketServiceCenterG:Guest)C:Goodafternoon.WhatcanIdoforyou?G:IsthereanyflighttoSidneyonJune23rd?C:Letmesee.Yes,therearetwoflights:oneis8o’clockinthemorning,theotheris5o’clockintheafternoon.G:I’dliketobookoneseatat8a.m.flight.C:OK.MayIhaveyourpassport,please?G:Hereyouare.C:Thankyou.Wouldyoulikeone-wayorround-wayticket,please?

SituationalDialogueG:Round-wayticket.I’dlikemyreturnticketvalidinonemonth.C:Allright.Firstclassoreconomyclass?G:Economyclass.C:Andwindowseatoraisleseat,please?G:Awindowseat,please.Howmuchisit,please?C:It’s6480yu