2025年客艙服務(wù)英語題庫及答案一、單項(xiàng)選擇題1.Howdoyousay"Welcomeaboard"inEnglish?A)WelcometothecabinB)WelcomeaboardC)WelcometotheflightD)Welcometotheairport2.Whatisthecorrectwaytosay"Pleasefastenyourseatbelt"inEnglish?A)Fastenyourseatbelt,pleaseB)PleasefastenyourseatbeltC)Fastenyourseatbelt,pleasefastenD)Pleaseseatbeltfasten3.Howdoyousay"MayIhelpyou"inEnglish?A)CanIhelpyouB)MayIhelpyouC)DoyouneedhelpD)Canyouhelpme4.Whatisthecorrectwaytosay"Theflightisdelayed"inEnglish?A)TheflightisdelayB)TheflightisdelayedC)TheflightdelayingD)Istheflightdelayed5.Howdoyousay"Pleaseremainseatedwithyourseatbeltfasteneduntiltheaircrafthascometoacompletestop"inEnglish?A)RemainseatedwithyourseatbeltfasteneduntiltheaircraftstopsB)PleaseremainseatedwithyourseatbeltfasteneduntiltheaircrafthascometoacompletestopC)SeatedwithyourseatbeltfasteneduntiltheaircraftstopsD)Pleaseseatedwithyourseatbeltfasteneduntiltheaircraftstops6.Whatisthecorrectwaytosay"Thelavatoryislocatedintherearoftheaircraft"inEnglish?A)ThelavatoryisintherearoftheaircraftB)ThelavatoryislocatedintherearoftheaircraftC)LocatedintherearoftheaircraftisthelavatoryD)Therearoftheaircraftisthelavatorylocated7.Howdoyousay"Pleasereturntoyourseat"inEnglish?A)PleasereturntoyourseatB)Returntoyourseat,pleaseC)Seat,pleasereturntoyourD)Pleasetoyourseatreturn8.Whatisthecorrectwaytosay"Themealservicewillbeginshortly"inEnglish?A)ThemealservicewillbeginshortlyB)MealservicewillbeginshortlyC)ThemealservicebeginningshortlyD)Willbeginshortlythemealservice9.Howdoyousay"Pleasebequiet"inEnglish?A)PleasebequietB)Quiet,pleaseC)PleasequietbeD)Bequiet,please10.Whatisthecorrectwaytosay"Theaircraftisreadyforboarding"inEnglish?A)TheaircraftisreadyforboardingB)AircraftreadyforboardingistheC)ReadyforboardingistheaircraftD)Theaircraftreadyisforboarding二、多項(xiàng)選擇題1.Whichofthefollowingarecommonphrasesusedin客艙服務(wù)?A)WelcomeaboardB)MayIhelpyouC)PleasefastenyourseatbeltD)Goodbye,haveaniceday2.Whatshouldcabincrewsaywhenannouncingadelay?A)TheflightisdelayedB)TheflightwillbedelayedC)TheflightispostponeD)Theflightwillstartlate3.Whichofthefollowingarephrasesusedtoaskpassengersforassistance?A)CanIhelpyouB)DoyouneedhelpC)MayIassistyouD)Areyouokay4.Whatshouldcabincrewsaywhenannouncingtheendofthemealservice?A)MealserviceisoverB)ThemealservicehasendedC)NomoremealserviceD)Mealtimeisfinished5.Whichofthefollowingarephrasesusedtoinstructpassengerstoremainseated?A)PleaseremainseatedB)StayinyourseatC)DonotstandupD)坐著直到飛機(jī)停止6.Whatshouldcabincrewsaywhenannouncingthelocationofthelavatory?A)ThelavatoryisinthefrontoftheaircraftB)ThelavatoryisintherearoftheaircraftC)LavatorylocationishereD)Thelavatoryislocatedinthemiddleoftheaircraft7.Whichofthefollowingarephrasesusedtosaygoodbyetopassengers?A)Goodbye,haveanicedayB)Thankyou,haveapleasantjourneyC)SeeyoulaterD)Haveagoodflight8.Whatshouldcabincrewsaywhenannouncingthattheaircraftisreadyforboarding?A)TheaircraftisreadyforboardingB)BoardingwillstartsoonC)TheaircraftisreadytoboardD)Boardingisready9.Whichofthefollowingarephrasesusedtoaskpassengersiftheyneedwater?A)DoyouneedwaterB)WouldyoulikesomewaterC)CanIgetyousomewaterD)Needwateryou10.Whatshouldcabincrewsaywhenannouncingthattheflightissafetoland?A)TheflightissafetolandB)WearelandingsafelyC)TheaircraftislandingsafelyD)Safelanding三、判斷題1."Welcomeaboard"isacommonphraseusedin客艙服務(wù).(True)2."Pleasefastenyourseatbelt"isaphraseusedtoaskpassengerstofastentheirseatbelts.(True)3."MayIhelpyou"isaphraseusedtoofferassistancetopassengers.(True)4."Theflightisdelayed"isaphraseusedtoannounceadelay.(True)5."Pleaseremainseatedwithyourseatbeltfasteneduntiltheaircrafthascometoacompletestop"isaphraseusedtoinstructpassengerstoremainseated.(True)6."Thelavatoryislocatedintherearoftheaircraft"isaphraseusedtoannouncethelocationofthelavatory.(True)7."Pleasereturntoyourseat"isaphraseusedtoaskpassengerstoreturntotheirseats.(True)8."Themealservicewillbeginshortly"isaphraseusedtoannouncethestartofthemealservice.(True)9."Pleasebequiet"isaphraseusedtoaskpassengerstobequiet.(True)10."Theaircraftisreadyforboarding"isaphraseusedtoannouncethattheaircraftisreadyforboarding.(True)四、簡答題1.Whataresomecommonphrasesusedin客艙服務(wù)?Somecommonphrasesusedin客艙serviceinclude"Welcomeaboard,""MayIhelpyou,""Pleasefastenyourseatbelt,""Theflightisdelayed,""Pleaseremainseated,""Thelavatoryislocatedintherearoftheaircraft,""Pleasereturntoyourseat,""Themealservicewillbeginshortly,""Pleasebequiet,"and"Theaircraftisreadyforboarding."2.Howdoyouannounceadelaytopassengers?Toannounceadelaytopassengers,youshouldsay"Theflightisdelayed"or"Theflightwillbedelayed."Itisimportanttoprovideareasonforthedelayifpossibleandtokeeppassengersinformedthroughouttheprocess.3.Whataresomephrasesusedtoaskpassengersforassistance?Somephrasesusedtoaskpassengersforassistanceinclude"CanIhelpyou,""Doyouneedhelp,""MayIassistyou,"and"Areyouokay."Itisimportanttobepoliteandofferassistanceinahelpfulmanner.4.Howdoyouannouncetheendofthemealservice?Toannouncetheendofthemealservice,youshouldsay"Mealserviceisover,""Themealservicehasended,"or"Nomoremealservice."Itisimportanttoinformpassengersthatthemealserviceisconcludingandtoremindthemtocleanuptheirarea.五、討論題1.Whataresomechallengesfacedbycabincrewinproviding客艙服務(wù)?Cabincrewfaceseveralchallengesinproviding客艙service,includingensuringthesafetyandcomfortofallpassengers,managingemergencies,handlingdifficultpassengers,andmaintainingacalmandprofessionaldemeanoratalltimes.TheymustalsobeabletocommunicateeffectivelyinEnglishandadapttovarioussituations.2.Howcancabincrewimprovetheircommunicationskillsin客艙service?Cabincrewcanimprovetheircommunicationskillsin客艙servicebypracticingEnglishregularly,attendingcommunicationtrainingsessions,andseekingfeedbackfromsupervisorsandcolleagues.Theyshouldalsobemindfuloftheirbodylanguageandtoneofvoice,asthesecangreatlyimpacttheeffectivenessoftheircommunication.3.Whataresome