外航英語筆試題目及答案

一、單項選擇題，(總共10題，每題2分)。1.Whatisthecorrectwaytoaddressacaptaininthecockpit?A.Mr.CaptainB.CaptainC.CaptainSmithD.FirstOfficerAnswer:B2.Whichofthefollowingisaproperwaytoannouncethearrivalofapassenger?A.Welcomeaboard,Mr.SmithB.Welcometotheflight,SmithC.Welcome,Mr.SmithD.Welcomeaboard,SmithAnswer:A3.Intheeventofanemergency,whatshouldcabincrewmembersdofirst?A.CheckthepassengermanifestB.DontheoxygenmasksC.AnnouncetheemergencyD.VerifytheseatbeltsignAnswer:B4.Whatisthetermfortheareawherepassengersareseatedonanaircraft?A.CabinB.CockpitC.AisleD.GalleyAnswer:A5.Howshouldacrewmemberrespondtoapassengerwhoisfeelingunwell?A.AskiftheyneedmedicalassistanceB.IgnorethemandcontinuewithdutiesC.TellthemtositdownD.OfferthemadrinkAnswer:A6.Whatistheproperprocedureforsecuringapassengerseatbelt?A.FastenitonceB.FastenittwiceC.FastenituntilitclicksD.FastenitlooselyAnswer:C7.Whichofthefollowingisacorrectwaytorefertotheflightcrew?A.ThepilotsB.ThecabincrewC.TheflightcrewD.AlloftheaboveAnswer:D8.Whatisthetermfortheemergencyexitonanaircraft?A.WindowseatB.AisleseatC.EmergencyexitD.BulkheadseatAnswer:C9.Howshouldacrewmemberhandleapassengerwhoisdisruptive?A.IgnorethemB.ReportthemtothecaptainC.AskthemtoleavetheaircraftD.EngagetheminconversationAnswer:B10.Whatistheproperwaytoannouncethedepartureofanaircraft?A.Departure,Flight123B.Flight123,departureC.Departure,pleasefastenyourseatbeltsD.Flight123,pleasefastenyourseatbeltsAnswer:B二、多項選擇題，(總共10題，每題2分)。1.Whichofthefollowingaredutiesofacabincrewmember?A.ServemealsanddrinksB.CheckpassengerticketsC.AssistpassengerswithdisabilitiesD.MonitortheflightAnswer:A,C,D2.Whatshouldacrewmemberdointheeventofafireonanaircraft?A.EvacuatepassengersB.UsethefireextinguisherC.AlertthecaptainD.ClosealldoorsAnswer:A,B,C3.Whichofthefollowingareconsideredpersonalitemsthatshouldbestowedduringtakeoff?A.BooksB.LaptopsC.MobilephonesD.WaterbottlesAnswer:A,B,C4.Whatshouldacrewmemberdoifapassengerrefusestowearaseatbelt?A.ExplaintheimportanceofsafetyB.AskthecaptainforassistanceC.AllowthemtocontinuewithoutaseatbeltD.ReporttheincidentAnswer:A,B,D5.Whichofthefollowingarepartofthepre-flightcheck?A.VerifytheoxygenmasksB.ChecktheemergencyexitsC.EnsureallpassengersareseatedD.ConfirmtheflightplanAnswer:A,B,C,D6.Whatshouldacrewmemberdoifapassengerisexperiencingturbulence?A.AnnouncetheturbulenceB.AssistpassengerswhoareunseatedC.CheckonthesafetyofallpassengersD.AdjusttheseatbeltsignAnswer:A,B,C,D7.Whichofthefollowingareemergencyequipmentfoundonanaircraft?A.OxygenmasksB.FireextinguishersC.FirstaidkitsD.LifejacketsAnswer:A,B,C,D8.Whatshouldacrewmemberdoifapassengerispregnantandinlabor?A.ContactthecaptainB.AssistwiththebirthiftrainedC.ProvidecomfortandreassuranceD.EnsurethenearesthospitaliscontactedAnswer:A,B,C,D9.Whichofthefollowingarepartofthein-flightservice?A.ServingmealsB.ProvidingdrinksC.OfferingentertainmentD.Sellingduty-freeitemsAnswer:A,B,C10.Whatshouldacrewmemberdoifapassengeris醉酒?A.RefuseservicetothemB.OfferthemwaterC.ContactthecaptainD.EnsuretheyareseatedproperlyAnswer:C,D三、判斷題，(總共10題，每題2分)。1.Cabincrewmembersareresponsibleforthesafetyandcomfortofpassengers.True2.Theseatbeltsignshouldremainonthroughouttheentireflight.True3.Intheeventofawaterlanding,cabincrewmembersshouldassistpassengersindonninglifejackets.True4.Cabincrewmembersarenotallowedtodrinkalcoholwhileonduty.True5.Theemergencyexitislocatednexttothewindowseats.False6.Cabincrewmembersshouldalwaysremaincalmandcomposedduringemergencies.True7.Passengersareallowedtousetheirmobilephonesduringtakeoffandlanding.False8.Cabincrewmembersareresponsibleforcheckingthepassengermanifestbeforeeachflight.True9.Theoxygenmasksshouldbecheckedbeforeeachflight.True10.Cabincrewmembersshouldreportanydisruptivebehaviortothecaptain.True四、簡答題，(總共4題，每題5分)。1.Whatarethethreemainresponsibilitiesofacabincrewmember?Answer:Thethreemainresponsibilitiesofacabincrewmemberaretoensurethesafetyandcomfortofpassengers,providein-flightservices,andassistwithemergencysituations.2.Whatshouldacrewmemberdoifapassengerisexperiencingamedicalemergency?Answer:Ifapassengerisexperiencingamedicalemergency,acrewmembershouldfirstassessthesituation,providebasicfirstaidiftrained,contactthecaptain,andensurethenearesthospitaliscontactedifnecessary.3.Whatarethestepstofollowduringanemergencyevacuation?Answer:Duringanemergencyevacuation,crewmembersshouldannouncetheevacuation,assistpassengersinexitingtheaircraft,ensureallpassengersareclear,andverifythattheemergencyexitissecure.4.Whatshouldacrewmemberdoifapassengerisdisruptiveduringtheflight?Answer:Ifapassengerisdisruptive,acrewmembershouldfirstattempttoresolvethesituationcalmly,explaintherulesandregulations,andreporttheincidenttothecaptainifthebehaviorcontinues.五、討論題，(總共4題，每題5分)。1.Discusstheimportanceofcommunicationskillsforcabincrewmembers.Answer:Communicationskillsarecrucialforcabincrewmembersastheyenableeffectiveinteractionwithpassengers,clearannouncements,andefficienthandlingofemergencies.Goodcommunicationhelpsinmaintainingpassengersafety,addressingconcerns,andensuringasmoothflightexperience.2.Discusstheroleofcabincrewmembersinensuringpassengercomfortduringaflight.Answer:Cabincrewmembersplayavitalroleinensuringpassengercomfortbyprovidingin-flightservicessuchasservingmealsanddrinks,offeringentertainment,andmaintainingacleanandpleasantcabinenvironment.Theyshouldbeattentivetopassengerneeds,addressanydiscomfort,andcreateawelcomingatmosphere.3.Discusstheimportanceofteamworkamongcabincrewmembers.Answer:Teamworkisessentialamongcabincrewmembersasitensurescoordinatedeffortsinprovidingsafetyandservicetopassengers.Effectiv