客房英語考試題及答案

單項選擇題（每題2分，共10題）1.What'stheEnglishfor“客房服務”？A.RoomcleanB.RoomserviceC.RoomtidyD.Roomhelp2.Wherecanguestsfindthelaundryservice?A.FrontdeskB.RestaurantC.LaundryroomD.Gym3.Howdoyousay“請稍等”inEnglish?A.WaitaminuteB.HoldonC.JustamomentD.Allofabove4.Whatdoes“Doyouhaveareservation?”mean?A.你有預約嗎？B.你有行李嗎？C.你要退房嗎？D.你要入住嗎？5.Whichoneisforaskingtheroomnumber?A.What'syourname?B.What'syourroomnumber?C.Whereareyoufrom?D.Howoldareyou?6.“Turn-downservice”means?A.整理床鋪服務B.叫醒服務C.送餐服務D.打掃房間服務7.Wherecanguestsgetdrinkingwater?A.IntheroomB.IntherestaurantC.InthelobbyD.Alloftheabove8.What'stheEnglishfor“毛巾”？A.TowelB.SheetC.PillowD.Quilt9.Ifaguestwantsextrapillows,whatshouldyousay?A.NoproblemB.Sorry,wedon'thaveC.Idon'tknowD.Youcan'thave10.Howtosay“祝您入住愉快”？A.HaveagoodstayB.HaveagoodtripC.HaveagoodmealD.Haveagoodday答案：1.B2.C3.D4.A5.B6.A7.D8.A9.A10.A多項選擇題（每題2分，共10題）1.Whichofthefollowingarerelatedtohotelrooms?A.BedB.TVC.ElevatorD.Window2.Whatservicesmayahoteloffer?A.RoomserviceB.LaundryserviceC.SwimmingpoolD.Freebreakfast3.Whatcanguestsdointhelobby?A.CheckinB.WaitforfriendsC.ReadnewspapersD.Havedinner4.Ifaguestneedshelp,whocantheyask?A.BellboyB.FrontdeskstaffC.HousekeeperD.Chef5.Whichwordsareoftenusedinhotelcommunication?A.ThankyouB.PleaseC.SorryD.Hello6.Whatarethecommonfurnitureinahotelroom?A.BedsidetableB.WardrobeC.DeskD.Sofa7.Whatshouldahotelprovideforguests'safety?A.FirealarmB.SecurityguardsC.SafedepositboxD.CCTV8.Howcanguestscommunicatewithhotelstaff?A.InpersonB.ByphoneC.ByemailD.Byletter9.Whatarethepossiblereasonsforaguesttocallroomservice?A.HungerB.ThirstC.NeedextratowelsD.Wanttochangechannels10.Whichofthefollowingarepartsofahotel?A.LobbyB.RestaurantC.MeetingroomD.Parkinglot答案：1.ABD2.ABCD3.ABC4.ABC5.ABCD6.ABCD7.ABCD8.ABC9.ABCD10.ABCD判斷題（每題2分，共10題）1.Guestscanonlygetwaterfromthetapintheroom.（）2.Thefrontdeskcanhandleallguestrequests.（）3.“Welcometoourhotel”isacommongreetingforguests.（）4.Housekeeperscleantheroomseveryweek.（）5.Guestscanusethehotelgymforfree.（）6.Ifaguestislost,thehotelstaffcan'thelp.（）7.Ahotelshouldhavegoodlightingintherooms.（）8.Guestscanaskformoretoiletpaperatanytime.（）9.Theelevatorisonlyforgueststouse.（）10.Hotelstaffshouldalwaysbepolitetoguests.（）答案：1.×2.×3.√4.×5.×6.×7.√8.√9.×10.√簡答題（總4題，每題5分）1.客人要叫醒服務，你該怎么做？答：確認叫醒時間，準確叫醒客人，可電話或敲門叫醒。2.客人反映房間有異味，你如何處理？答：檢查房間通風等情況，查看是否有異物，如無問題可噴空氣清新劑等，必要時更換房間。3.如何向客人介紹酒店的免費早餐時間和地點？答：禮貌告知客人早餐時間，如“早餐時間是早上7點到10點”，并說明地點，如“在酒店一樓餐廳”。4.當客人詢問無線網(wǎng)絡密碼時，你怎么回答？答：告知客人無線網(wǎng)絡名稱及密碼，可說“無線網(wǎng)絡名稱是[具體名稱]，密碼是[具體密碼]”。討論題（總4題，每題5分）1.怎樣提高客房服務質(zhì)量？答：培訓員工提升專業(yè)素養(yǎng)和服務態(tài)度，及時響應客人需求，注重細節(jié)，定期檢查房間設