CONSUMER&

BRANDBrandKPIs

for

grocery

stores:Reliance

Fresh

in

IndiaConsumer

Insights

reportNovember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

1250Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

Reliance

Fresh’s

performanceinthe

grocery

store

market.Fieldwork:June2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofNovember202485%

of

Reliance

Fresh

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??Reliance

Fresh’s

branding

resonates

more

with?Reliance

Fresh

rankssecond

inawareness

within

theMillennialsgrocery

store

market?Reliance

Fresh

generally

appealstomen

more

thanwomen?Thepopularity

ratingof

Reliance

Fresh

is70%?Reliance

Fresh

ranksfirstinusage?Among

Reliance

Fresh

enthusiasts,37%

fallunderthe

high-income

category?Interms

of

loyalty,Reliance

Fresh

issecond

inIndia?Reliance

Fresh

hasascore

of61%

formedia

buzz?Consumers

want

theirgrocery

store

brandstohavehonesty

/trustworthiness,

friendliness,

andauthenticity3Sources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Awareness

is

the

highest

scoring

KPI

forReliance

Fresh

at

92%Brand

profile:

snapshotBrand

performance

of

RelianceFreshinIndia92%85%70%64%61%AwarenessPopularityUsageLoyaltyBuzz5Notes:Grocery

stores‘a(chǎn)wareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,249,

all

respondents(awareness),

n=1,143,

respondents

who

know

the

individual

brand

(popularity),

n=1,143,

respondentswho

know

the

individual

brand

(usage),

n=727,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,143,

respondentswho

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Reliance

Fresh’s

branding

resonatesmore

with

MillennialsBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations46%45%42%41%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeReliance

Fresh

bygenerationversus

the

share

ofindustryusers

ingeneral,

we

cansee

thatReliance

Fresh

islikedby0%

of

Babyboomersand13%

of

Gen

Xers,

whereas

thetotalshare

ofindustryusers

is0%

and12%,

respectively.ForMillennials

andGen

Z,

45%

and

41%

feel

positivelytowards

Reliance

Fresh,

versus

42%

and46%.

Socurrently,

forReliance

Fresh,Millennials

connect

mostwith

theirbrandcompared

tothe

overall

industryuser.13%12%0%

0%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestogrocery

stores,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:n=798,

Reliance

Freshenthusiast,

n=1,217,

grocery

storeusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Reliance

Fresh

generally

appeals

to

men

morethan

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandLGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesofenthusiastsof

Reliance

Fresh

shows

thatwomen

are

lesslikely

to

haveanaffinitywith

the

brandcompared

to

men.13%16%78%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

Reliance

Fresh

hasalowerproportion

of

LGBTQIA+

consumerswhen

compared

tothe

industryusers

ingeneral.42%58%41%59%57%

ofmen

likeReliance

Freshcompared

to

42%

of

women,

whereasfortheoverall

industry,59%

of

men

usegrocery

stores

compared

to41%

ofwomen.81%13%

ofReliance

Fresh

enthusiastsconsider

themselves

tobe

partof

theLGBTQIA+

community

compared

to16%among

industryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

grocery

stores,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=798,

RelianceFreshenthusiast,

n=1,217,

grocery

store

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Reliance

Fresh

enthusiasts,

37%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.2%4%Single35%37%5%6%CoupleSingleparentNuclear37%

ofReliance

Fresh

enthusiastsarefrom

high-income

households.Reliance

Fresh’s

brandisgenerallyenjoyed

more

byconsumers

who

arepartof

amulti-generational

household,30%

ofReliance

Fresh

enthusiastshavethiscurrent

living

situation.3%4%33%32%21%19%34%Multi-generational30%28%36%37%29%ExtendedOther2%2%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

grocery

stores,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=798,

Reliance

Freshenthusiast,

n=1,217,grocery

storeusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Consumers

want

their

grocery

store

brands

to

have

honesty

/

trustworthiness,friendliness,

and

authenticityBrand

profile:

qualitiesQualitiesuserswant

from

grocery

store

brandsForgrocery

stores,

thetopthreequalitiesusers

want

from

abrand

arehonesty

/trustworthiness,

friendliness,andauthenticity.Authenticity80%Thrill/ExcitementSustainabilityBoldnessCleverness60%40%20%0%Reliance

Fresh

users

alsoappreciatethese

key

attributes,indicatingRelianceFresh

exudesthese

qualities.SocialresponsibilityCoolnessThequalitiesthatReliance

Freshenthusiastsare

least

focused

on

arethrill/excitement

andinclusiveness.ReliabilityExclusivityReliance

Fresh

should

work

onpromoting

cleverness

toconvertenthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

grocery

stores,

which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;

“When

it

comes

togrocery

stores,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

“When

it

comes

togrocery

stores,which

ofthe

following

brands

have

youused

in

the

past12

months?”;

Multi

Pick;

Base:

n=727,

Reliance

Freshusers’,n=798,

Reliance

Freshenthusiast,

n=1,217,

grocery

store

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Reliance

Fresh

fans,

43%

state

that

they

get

excited

about

grocery

storesBrand

profile:

attitudesWhat

doconsumersthink

ofgrocery

stores

ingeneral?53%49%47%45%44%43%43%42%39%39%38%34%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trustgrocery

storestopicsrelating

togrocery

storesBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

grocery

stores

do

youagreewith?”;

Multi

Pick;“When

it

comesto

grocery

stores,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=798,

Reliance

Freshenthusiast,

n=1,217,grocery

storeusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1185%

of

Reliance

Fresh

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

grocery

stores,

theaverageawareness

ofabrandinIndiais64%.

Awareness

ofReliance

Fresh,

however,

isat92%.Awareness70%

ofIndiangrocery

store

users

saytheylikeReliance

Fresh,

compared

toanindustryaveragebrandpopularityof

45%.64%

ofindustryusers

inIndiasaythey

useRelianceFresh,

withtheaverage

usageof

abrandat39%.BuzzPopularity85%

ofbrandusers

saytheywould

usethe

brandagain,compared

toanaverage

loyalty

score

of

75%.Reliance

Fresh

hasbeen

noticed

more

inthe

mediacompared

to

other

brands,with

a“Buzz”score

of61%compared

to

36%.Sooverall,

the

results

showtheir

performance

tobeabove

average

compared

to

theindustry.LoyaltyBrandUsageIndustryaverage12

Notes:Grocery

stores‘a(chǎn)wareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,249,

all

respondents(awareness),

n=1,143,

respondents

who

know

the

individual

brand

(popularity),

n=1,143,

respondentswho

know

the

individual

brand

(usage),

n=727,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,143,

respondentswho

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Reliance

Fresh

ranks

second

in

awareness

within

the

grocery

store

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofReliance

FreshRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.8%1Smart

Bazaar92%92%85%69%64%61%61%60%54%52%2Reliance

FreshDmart34Vishal

Mega

MartStarBazar5Usingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.6Nature's

BasketMore78Spencer’s

RetailLuluHypermarketNilgirisOutofallrespondents,

92%

were

aware

of

RelianceFresh.

Thisranksthemsecond

compared

to

otherbrandssurveyed

inthismarket.92%9AwarenessN/A1013

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,249,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024The

popularity

rating

of

Reliance

Fresh

is

70%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofReliance

FreshRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1Dmart70%70%60%50%46%45%40%40%37%35%2Reliance

FreshSmart

BazaarLuluHypermarketVishal

Mega

MartNature's

Basket24Seven30%34Outofconsumers

who

knew

thebrand,

70%

saidtheyliked

Reliance

Fresh.

Thisranksthemsecondcompared

to

other

brandssurveyed

inthismarket.56770%8StarBazar9Spencer’s

RetailMorePopularityN/A1014

Notes:“When

it

comesto

grocery

stores,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=1,143,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Reliance

Fresh

ranks

first

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofReliance

FreshRank#

BrandUsage

%64%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

grocerystores,

which

ofthefollowing

brandshaveyou

used

inthe

past12

months?”.1Reliance

Fresh2Dmart63%3Smart

BazaarLuluHypermarketVishal

Mega

MartNature's

BasketStarBazar51%36%Outofconsumers

who

knew

thebrand,

64%

saidtheyused

Reliance

Fresh.

Thisranksthemfirstcomparedtootherbrandssurveyed

inthismarket.445%544%637%64%736%8More34%924Seven33%UsageN/A10Spencer’s

Retail29%15

Notes:“When

it

comesto

grocery

stores,

which

ofthe

following

brands

have

youused

in

the

past12

months?”;

Multi

Pick;Base:

n=1,143,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofNovember2024In

terms

of

loyalty,

Reliance

Fresh

is

second

in

IndiaBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofReliance

Fresh’sconsumersRank#

BrandLoyalty

%86%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1Dmart15%2Reliance

Fresh24Seven85%382%4LuluHypermarketVishal

Mega

MartSmart

BazaarSpencer’s

RetailMore82%580%677%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

grocery

stores,which

of

the

following

brandsareyou

likely

touseagaininthe

future?”.776%874%85%9StarBazar72%Outofrespondents

whohaveused

Reliance

Fresh,85%

saidthey

would

usethebrand

again.LoyaltyN/A10Nature's

Basket71%16

Notes:“When

it

comesto

grocery

stores,

which

ofthe

following

brands

are

youlikely

touse

againin

the

future?”;

Multi

Pick;Base:n=727,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Reliance

Fresh

has

a

score

of

61%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofReliance

FreshRank#

BrandBuzz%61%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1Reliance

Fresh2Dmart58%3Smart

BazaarLuluHypermarketNature's

Basket24Seven48%39%Outofconsumers

who

knew

thebrand,

61%

saidtheyhadheardaboutReliance

Fresh

inthe

media.

Thisranksthemfirstcompared

to

other

brandssurveyedinthismarket.445%539%637%61%7easyday

clubStarBazar29%827%9Nilgiris26%BuzzN/A10Vishal

Mega

Mart26%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=1,143,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

andu