RealizingtheValueofAI

CiscoAIReadinessIndex2025

?2025Ciscoand/oritsaffiliates.Allrightsreserved.

Contents

03ExecutiveSummary

04Thirdeditionoverview:AIreadinessisajourney,notadestination

06Mostchasevalue.ThePacesetterscaptureit.

08Valueismoney

11Valueismorethanmoney

15AIagentscangiveusmoreifwebuildformore

18AIInfrastructureDebtisarealrisktovalue

22Conclusion:FollowthePacesetters

26Methodology

ExecutiveSummary

Nowinitsthirdyear,theCiscoAIReadinessIndexshowsthatwhileambitioncontinuestosurge,asmallbutconsistentgroupof

companies—thePacesetters—outperformtheirpeersacrosseverymeasureofAIvalue.Oftheorganizationswesurveyworldwide,

they’veconsistentlyrepresented13%to14%forthelastthreeyears.Butfarfromstagnation,thePacesettersareapersistentreminderthatreadinessisn’taone-timeachievement,buttheongoingwork

requiredtostaycompetitiveasAIkeepsevolving.

Pacesettersadoptadisciplined,system-levelapproachthatbalancesstrategy,infrastructure,data,governance,peopleandculture.Theyplanahead,investearly,andembedAIintothecoreofhowtheyoperatetohelpthemkeeppacewithAI’sacceleratingevolutionanddeliverlastingvalue.

?Valueready:Aroundthree-quarters(77%)havefinalizedtheirAIusecases—4xhigherthantheglobalaverageamongsurveyrespondents.

?Valuemanaged:Theyare3xmorelikelytotrackandmeasuretheimpactoftheirAIinvestments(95%vs32%overall).

?Valuerealized:Pacesettersare1.5xmorelikelytoreportgainsinprofitability,productivity,andinnovation(90%+vs~60%overall).

AIagentsraisethestakes,butambitionoutpacesreadiness

TheIndexhighlightsatensionbetweenthe83%ofcompaniesthatplantodeployagentsandmountingpressuresonenterprisefoundationsthatstruggletoscaleforthecomplexityagentsintroduce.Pacesettersareonceagain,the

exception,withalmostallofthem(98%)designingtheirinfrastructureforfuturedemands.

Givingthestrainonreadinessaname

Thereportalsointroducesanewconcept—AIInfrastructureDebt—themodernevolutionoftechnicalanddigitaldebtthatheldbackpriortransformationefforts.It’stheoften-silentaccumulationofcompromises,deferredupgrades,and

underfundedarchitecturethatgetscostlierthelongerit’signored—slowinginnovation,inflatingcosts,anderoding

returns.TheIndexmakessomeoftheearlywarningsignsvisible:theneedtoupgrade,risingcosts,GPUcapacity,budgetconstraintsandemergingthreats.

Pacesettersaren’timmunetoAIInfrastructureDebt—butthey’rebetterpositionedtoact.Withstronggovernance,

financialforesight,andcross-functionalcoordination,theyhavetheresiliencetohelpaddressAIInfrastructureDebtbeforeitcompoundsintocostlierrisks.

ThePacesettershavemadereadinesstheircompetitiveadvantage

AIreadinesshasbecometheultimatedifferentiator—notbecauseitguaranteesinnovation,butbecauseitmakesinnovationrepeatable.AsagenticsystemsandautonomousAIpushorganizationsintoaneraofconstantcomputedemand,thelessonfromthisyear’sAIReadinessIndexisclear:valuefollowsreadiness.Andit’sthemostAI-readyorganizationswhoaresettingthepace.

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Thirdeditionoverview:

AIreadinessisajourney,notadestination

Nowinitsthirdyear,the2025CiscoReadinessIndexshowswherethecompanieswesurveyedstandontheirjourneytoAIreadinessandwhatitwilltakeforthemtostaycompetitive.

TheIndexmeasuresAIreadinessofcompaniesacrosssixpillars:Strategy,Infrastructure,Data,Governance,Talent,andCulture.Basedontheirreadinessscores,organizationsarecategorizedintofourlevels:

1.Pacesetters(fullyprepared)2.Chasers(moderatelyprepared)

3.Followers(limitedpreparedness)4.Laggards(unprepared)

Afamiliarpatternwithatwist

DespitecontinuedinvestmentandfocusonAI,readinessamongrespondentsfailstokeepupwithrisingdemand.

Comparedtolastyear’sreport,movementacrossthefourcategoriesofreadinessisminimal.Butthisyear’sIndex

looksmorecloselyatthesmallbutconsistentgroupofcompanies-the“Pacesetters,”about13%oforganizations

surveyedworldwideoverthelastthreeyears-tounderstandhowtheyoutperformtheirpeersacrosseverymeasureofAIvalue.Theirsustainedadvantagesuggestsit’stheirdisciplined,system-levelreadinessthatbalancesstrategicdriverswiththedataandinfrastructure,helpingthemkeeppacewithAI’sacceleratingevolutionanddeliverreal,tangiblevalue.

OverallReadiness

Pacesetters13%Chasers36%Followers48%

3%

Laggards

PacesettersChasersFollowersLaggards

Strategy

39%25%10%

Infrastructure

47%

Data

44%

Governance

47%

Talent

18%

Culture

45%

40%

30%

34%

37%

35%

29%

12%

14%

16%

16%

4%

8%

9%

9%

7%

Surgingworkloadsputpressureonreadinesswhileambitionracesahead

Asthepatternholds,thestakescontinuetosoar.TheriseofAIAgentsisusheringinanewerainwhichcompanies

adoptingAIwillneedtosharetheirdigitalinfrastructurewithresource-intensivemodels.Systemsmustnowoperateonadifferentscaleanddelivernewkindsofvalue.Yetcompanies’confidenceabouttheirinfrastructure’sabilitytohandlethenewdemandsremainsmodest.AIworkloadsareexpectedtogrowrapidlyoverthenextfewyears,creating

significantdemandonenterpriseinfrastructure.Justathirdoforganizationssurveyed(34%)feeltheirITinfrastructureisfullyadaptableandscalabletoaccommodatetheevolvingcomputationalneedsofAIprojects.Theindustryis

movingfast,buttheinfrastructurecan’tkeepup.

Percentageofcompaniesratinghigh/fullreadinesstoadoptandleverageAItechnologies

74%32%

ITInfrastructureReadiness

93%34%

DataPreparedness

84%23%

GovernanceReadiness

AllcompaniesPacesetters

Valuedeliveredisthenewbenchmark

Despitealackofreadinessformostcompanies,theconversationhasshifted.Likemanytransformations,AIisnowjudgedonthevalueitcandelivertothebusinessesinvestinginit.TheAIReadinessIndexproves

thatthosewhokeepontopofreadinesscankeeppacewithinnovationandtranslateAIintomeasurableimpact:profitability,newrevenuestreams,andcompetitiveadvantage.

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Mostchasevalue.

ThePacesetterscaptureit.

translateintoreal-worldvalue.Teamsmayresistnewprocesses,struggletointegrateAIintoworkflows,orfailtoadopttoolseffectively-meaningmuchofthepotentialROIcouldremainuntapped.

?2025Ciscoand/oritsaffiliates.Allrightsreserved.

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CISCO

Thequestionisn'twhethertoinvestinAIornot,buthowquicklythatinvestmentcandelivermeasurablebusinessgains.Eightintenorganizationssaythe

urgencytodemonstratetangibleROIhasrisensharplyinthepastsixmonths,drivenbyCEOs,CFOs,ITleaders,andgrowingpressurefromcompetitors.

Theanswertothevaluequestionremainselusiveformany

Themajorityoforganizationssurveyedareflyingblindonwhethertheireffortsarepayingoff:onlyonein

threeorganizations(32%)haveaprocesstomeasuretheimpactoftheirAIinitiatives.Andconfidencein

monetizingAIisn'tmuchbetter:34%feelvery

confident,with43%somewhatconfidentin

monetizingtheirAIusecases.Withoutclearmetricsandpathstomarket,valuestallsbetweenpilotsandproduction.

Highexpectations,shakyfoundations

AmbitionandinvestmentinAIarealsoacceleratingwithoutimportantmechanismstosupportthedigitaltransformationunderway.Nearlyseveninten

companies(69%)rankAIasatopITbudgetpriority,morethanhalf(58%)haveawell-definedstrategy,and81%reportaclearownerforAIwithinthe

business-showingthataccountabilityandstructureareemerging.

Atthesametime,onlyoneinthreecompanieshaveaformalchangemanagementplantoguideemployeesthroughAIadoption.Withoutthatplanning,

investments,strategy,andownershipmaynotfully

Readinessisthepathtovalue.TheproofisinthePacesetters.

ThisiswherePacesettersstandapart.Theytreatreadinessasanongoingdiscipline,andthat’swhatallowsthemtomovefurther,faster.Bybuildingtherightinfrastructure,governance,skills,andwaysofworking,theydevelopanddeployAIinwaysthatallowthemtomovethoseusecasesintoproductionwheretheycandeliverrevenueandbroaderimpact.

ProgressinidentifyingpracticalAIusecases

Finalizingusecases

Processtomeasuretheimpactofinvestment

18%

77%

32%

95%

AllcompaniesPacesetters

ConfidencelevelsinAIdeploymentforidentifiedusecases

Productmarketfitforusecases

FullyunderstandingAIdeploymentrisks

Monetizeusecasesandincreaserevenue

37%

85%

36%

70%

34%

71%

Allcompanies

Pacesetters

Highconfidencecantranslateintostrongerreturns

Pacesettersaremorelikelytoreporthigherrevenue,costsavings,andoverallprofitability.Buttheimpactdoesn’tstopatthebottomline.CompaniesaretellingusthatAIisalsoenhancingcustomerexperiences,boostingteamproductivity,automatingprocesses,anddrivinginnovationprovingthattruevaluecomesfrombothmeasurableoutcomesandstrategicadvantages.

TheincentiveforAIreadiness

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CISCO

Companiesthathaven'treachedthislevelofreadinessriskmissedmarketopportunities,slowedgrowth,andunrealizedrevenue.PacesettersshowthatAIreadinessistheenginethattransformsambitioninto

measurable,repeatablesuccess.Thosewhobuildtheinfrastructure,governance,andoperationalmuscletodeployAIatscalearecapturingthemostvalue,whiletherestriskbeingleftbehind.

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Chapter1

Valueismoney

CompaniesarefindingthatwhenAI

ideasmoveoutofthelabandinto

everydaybusiness,thereturnscanbesignificant.Theyreportthat,whendoneright,AIcancutcosts,growrevenue,andshowresultsinwaysthatmaketheinvestmenthardtoignore.

Thepromiseisclear,butresultsarestillcomingintofocus

MostorganizationsarealreadyseeingtangiblefinancialbenefitsfromtheirAIinvestments.Among

companiesthathavedeployedAIsofar,nearlytwo-thirdsreportthatithasmetorexceeded

expectationsinmultipleareas:boostingprofitability,generatingrevenuefromexistingbusinesslines,

supportingnewproductorservicelaunches,andcreatingentirelynewrevenuestreams.Morethanhalfreportgainsofsignificantmagnitude.

Foratechnologystillinitsearlychapters,that’sanimpressivestart.Butwithonly32%systematicallyassessingtheimpactofAIinvestments,reportedgainsareunevenlyquantified.

Pacesettersgetmorevaluefortheirmoney

PacesettersaredemonstratingAI’sfinancialimpact-turningpilotsintobottom-lineresultswithstronggainsinprofitabilityandrevenue.

Investmentimpact:meetingorexceedingexpectations

Increasingrevenuein

currentlinesofbusiness

Openingnew

revenuestreams

Increasingprofitability

63%

92%

61%

89%

64%

91%

AllcompaniesPacesetters

Thetimingofexpectedvaluedependsonthegoal

Whenaskedwhattheyhopetoseeinthemonthsahead,companiesputgrowthatthetopofthelist.

Morethanhalf(53%)expectAItohelpthemexpandrevenuesthroughnewproductfeatures,upselling,orenteringnewmarketswithintheyear.

Costreduction,bycontrast,isviewedasmoreofalonggame,withjust37%prioritizingsavingsthisyearbutthemajority(51%)lookingforthoseoperationalefficiencygainswithintwotothreeyears.Time

savings,measuredinfasterproductcyclesorquickerspeedtomarket,remainconsistentlyimportantinthenext12monthsandthetwotothree-yeartimeframe.Thefinancialambitionisthere,butthetimingdependsonthegoal.

Overall,30%ofcompaniessurveyedexpect50–100%ROIwithinthenextyear-amongPacesetters,nearlyhalf(48%)anticipatereturnsatthatlevel.

Allcompanies

30%

Pacesetters

48%

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EvenincaseswhereAIisdrivingreturns,mostorganizationsarestillexperimenting.

Ideating

28%

1%

Piloting

46%

22%

Finalizing

18%

77%

Don’tknow

wheretostart

6%

AllcompaniesPacesetters

Confidenceisbuilding,butitisn'tuniversal

Atthesametime,companiessurveyedcontinueto

invest,evenwithoutthemeasurementframeworksto

trackprogress.Nearlyseveninten(69%)nowrankAIasatopbudgetpriority,andAI’sshareofITbudgets

continuestoclimb.

PacesettersshowgreaterconfidenceinmonetizingAI

Allcompanies

34%

Pacesetters

71%

ThefinancialvalueofAIisn'tindoubt-it'sinmotion

OurresultsshowthatAIcanbeapowerfulgrowth

PacesettersaremorelikelytohaveaprocessandclearlydefinedmetricstomeasuretheimpactofAI

engine,butithasnotyetbecomearepeatablebusinessoutcomeforallcompaniessurveyed.Mostarechasinggrowthfirst,withcostsavingstreatedasalongerplay.Thepotentialisreal,butthedisciplinetolockitinisstillmissing.

Allcompanies

32%

Pacesetters

95%

Pacesetters,whoarealmostfourtimesaslikelytohavemovedtheirusecasesintoproduction,areshowingthatAIdeliversrealbusinessvalue,fromrevenuegrowthtofasterinnovation.Theopportunitynowistoacceleratetheshiftfrompilotsandideastopredictable,repeatableoutcomes.

AIalonemaynotdelivervalue.ButAIreadinesscan.AndthePacesettersproveit.

Chapter2

Valueismorethanmoney

NoteveryreturnfromAIshowsupincashondayone.Someofthebiggestbenefitscomeinhoworganizations

work,howtheyservecustomers,andhowtheyunlockideasthatleadto

biggergainsovertime.These

advantagesarealreadybeingfelt,andmostcompaniesexpectthemto

accelerateinthemonthsahead.

TeamsarealreadyworkingsmarterandfasterwithAI

AIisalreadyreshapinghowpeopleworkday-to-day.WhetherAIistakingoverrepetitivetasks,

supportingspecificworkflows,orautomatingentireprocesses,companiesareseeingtangible

improvements.AmajoritytellusthatAIismeetingorexceedingexpectationsintheseareas,withthePacesetterspushingaheadofeveryoneelse.

AI’simpactonefficiencyandproductivityismatchingorexceedingexpectations

92%

Assistingcurrentprocesses

62%

Improvingproductivityofmachines

92%

65%

Improvingefficiency

andproductivityofteams

92%

66%

AllcompaniesPacesetters

Theoutlookisevenstronger:withinthenextthreeyears,almostall(86%)organizationsexpectAIusecasestodelivernoticeableproductivityimprovementsforemployees.

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AIisreshapingthefrontline

Formanycompanies,AI’smostvisibleimpacthappensforthecustomer.

AIisthesparkfornewprocesses,capabilities,andproducts

AI’sroleisn’tlimitedtomakingexistingworkmoreefficient,it’salsocreatingentirelynewwaysofworkingandinnovating.

AI’simpactoncustomerexperienceismeetingorexceedingexpectations.

AI’simpactonnewprocesses,capabilities,andproductlaunchesismeetingorexceedingexpectations.

67%

63%

90%

90%

Allcompaniespacesetters

Lookingahead,almosthalfofbusinessessurveyedpredictfurtherbreakthroughsincustomerexperienceinthenext12months,confirmingthatthefrontlinecontinuestobetheplacewherevalueisgenerated.

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MostcompaniesaremeasuringAIvalueinmonths,notyears

Thepictureissimilarinotherareasofstrategic

importance.OverathirdoforganizationssurveyedexpectAItoimproveriskmitigation,complianceandbrandpositioningwithintheyear,withnearlyhalf

projectingthesegainswithintwotothreeyears.

SimilaradvancesareexpectedinhowAIagentsaugmentandassistteams,underscoringhowfastorganizationsexpectchangetounfold.

Inotherwords,AIisn’taboutapayoffsomewheredowntheline.Mostcompaniesexpectthenext12to36monthstobethecriticalwindowwherevaluebeyondmoneybecomesvisibleandtransformative.

Spotlight:

Thevalueofusecases

Fromideastoaction,AIisdeliveringreal-world

resultsacrosssectors.Organizationsaredoing

morethanjustthinkingaboutwhereAIcouldfit.They'reactivelypilotingandfinalizingthesolutionsthatwilldefinetheirnextwaveofgrowth.

Mostorganizationsarepastthestartingline

Althoughasmallfractionadmittheyhaven’tyetstarted,mostorganizationssurveyedarealreadyshapingtheirAIjourney,64%havemoved

beyondconceptualplanning.

OrganizationsadvancingwithfinalizedAIusecases

Havefinalizedtheirusecases

18%

77%

AllcompaniesPacesetters

Manyarestillrefiningstrategiesandlayingfoundations,butPacesettersstandapart:themajorityhavegonebeyondideationandpilots,withmostmovingtheirAIusecasesintoproductionwheretheycangeneraterealvalue.

Mostindustriesarefocusingtheireffortsontheiroperationalefficiency

CustomerExperienceandService

OperationalEfficiencyandAutomation

Productserviceinnovation

andenhancement

Cybersecurity

RiskManagementandFraudDetection

Compliance,Monitoringandenablement

MarketingandSalesOptimization

HumanResourceand

WorkforceManagement

ResearchandDevelopment/ScientificDiscovery

Manufacturing

Education

Natural

Resources

Retail

RealEstate

BusinessServices

Healthcare

Construction

FinancialServices

Technology

47%

44%

45%

44%

42%

48%

50%

57%

49%

50%

54%

48%

51%

55%

48%

49%

56%

53%

53%

47%42%44%43%

49%

49%

43%

44%

39%

28%

21%

43%

47%

44%

42%

45%

35%

44%

44%

37%

27%

45%

43%

35%

51%

51%

42%

29%

44%

46%

47%

48%

47%

49%

45%

42%

41%

47%

48%

41%

43%

44%

48%

39%

36%

38%

36%

23%

28%

23%

29%

28%

22%

40%

40%

43%

48%

42%

40%

44%

45%

45%

45%

43%

44%

39%

41%

41%

45%

42%

42%

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Howcompaniesdeveloptheirusecases

AllcompaniesPacesetters

11%

53%

StillexperimentingwithAIinsilos,relyingonad-hocinitiativesandopportunisticuse-caseadoption.

27%

35%

Builtcentralizedorintegrated

governancetosystematicallyidentifyandprioritizeopportunities.

13%

62%

Haveamature,repeatableinnovationcyclethatspansideation,piloting,

scaling,andimpactmeasurement

Emergingusecasesarebroad,butconfidenceremainscautious

TheenterpriseswesurveyedaretakingapragmaticapproachtoAIadoption.Insteadofbettingonasinglebreakthrough,mostarepilotingmultipleusecasestoidentifywhereAIdeliversthestrongestadvantage.

Thetopapplicationstodayspancustomerexperience,cybersecurity,operationalefficiency,marketingandsales,HR,andproductinnovation.JustoverhalfoforganizationstellustheirAImodelssupportingtheirusecasesareaccurateatleast75%ofthetime.93%ofPacesettersreportthesamelevelsofaccuracy.

ConfidenceinthecommercialvalueofAIusecases

Productmarketfit

37%

85%

Mappedcustomerneeds

37%

64%

Monetizeusecasesandincreaserevenue

34%

70%

Allcompanies

pacesetters

Thispatternsuggestsadualreality.Ononehand,mostcompaniessurveyedarepilotingandrefiningAIusecasesacrossmultiplefunctions.Ontheotherhand,theconfidenceanddisciplinetoturnusecasesinto

resultsisstilldeveloping.

Agentsarecoming.Butareorganizationsready?

Eventhebest-designedusecasescanrunintofriction.Strategy,silos,hiddencosts,andmorecangetintheway.Butthesechallengesreflectmorethanexecutionhurdles.Withoutstrongalignment,governance,andscalable

infrastructure,evenpromisingusecasescanstruggletomovebeyondproofofconceptanddeliverlong-termvalue.AndasAIagentsstarttoworkalongsideusinthedigitalworld,thestakesmayonlygethigher.

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Chapter3

AIAgentscangiveusmoreifwebuildformore

AIthatanalyzes.Andthenacts.

ThenextwaveofAIismovingbeyondpredictivemodelsandchat-basedassistants.AgenticAIsystemsdon’tsimplyprovideanswers;asshowninthechartbelow,theytakeactionbynavigatingtasks,

workflows,andevenbusinessdecisionsautonomously.CompaniesarealreadysettingtheirsightsonAgenticAI:83%plantodevelopordeployAIagents.

Whatsortofagentsarecompaniesbuilding?

InsteadofAIbeingatoolforinsights,businessesexpectittobecomeanoperationalpartnerthat

supportsteams,interactsdirectlywithcustomers,detectsthreats,andautomatesindustrialprocesses.

TopAgenticAIusecases

Now

Next12MonthsNext2-3Years

31%

46%

40%

AutonomousSoftwareEngineering:AIagentsthatwrite,debug,test,anddeploycodewithminimal

humaninput.

IndustrialandRoboticsControl

Agents:Real-worldagenticsystemsthatcontroldrones,autonomous

vehicles,orwarehouserobots.

Personalandprofessional

productivityagents:AIpersonal

assistantsthatmanageschedules,emailsandtaskprioritization.

63%

20%

45%

AutonomousSoftwareEngineering:AIagentsthatwrite,debug,test,anddeploycodewithminimal

humaninput.

IndustrialandRoboticsControl

Agents:Real-worldagenticsystemsthatcontroldrones,autonomous

vehicles,orwarehouserobots.

SimulatedHumansforTestingorTraining:Autonomousagentsinvirtualenvironmentsforgaming,producttesting,oruserbehaviorsimulation.

AllcompaniesPacesetters

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Iseveryonereallywaitingtwotothreeyearstodeveloprobots?

Althoughindustrialandroboticscontrolaren’tatthetopoftheusecaselistforanothercoupleofyears,thatdoesn’tmeanthey’renotpartoftheplan.Withinthenext12months,71%ofPacesettersand53%ofall

companiesaretellingusthey’llbedevelopingthesekindsofreal-worldagenticusecases.

Theworkloadssurgeandthecostsofambitionmultiply

ScalingAIworkloadsisalreadystretchingITcapacity,andagenticAIisexpectedtomultiplythatstrain.62%ofcompaniesexpectworkloadstoincreasebymorethan30%withintwotothreeyears,andjustoverhalfexpectthey’llriseby1.5timeswithinfiveyears.Unliketraditionalautomationthatmerelyprocessesdata,agentic

systemsactonit,whichmeansnetworks,compute,andstorageneedtohandlecontinuous,adaptivecycles.

UsecasespointtoanewoperatingmodelthatputsAIagentsalongsidehumans

Thesurveyshowsorganizationsaren’tsimplyexperimenting;they’reaimingfortangiblechange.Almost40%ofcompaniesexpectagentstoaugmentorassisttheirteamsinthenext12months.Customersupport,

cybersecurity,andbusinessprocessautomationarekeyfocusareas.Thiscouldmeanafutureworkplace

whereagentsworkalongsideemployees,takeoverrepetitivefunctions,autonomouslydetectsecuritythreatsandunlocknewproductivitybaselines.

Theinfrastructuregap

Allcompanies

Pacesetters

HighresourceallocationforITinfrastructure(compute,data,inferencemodels)

30%

61%

NetworkflexibilityandadaptabilitytoaccommodateAIprojectsinstantly

15%

71%

OverallreadinessofITinfrastructureto

accommodateAIofferings/tools/workloads/modelscurrentlyunderdevelopment

28%

63%

OverallreadinessofITinfrastructuretoaccommodatefutureAIofferings

/tools/workloads/models

35%

75%

Acceptableinferencecycletimeforusecaseneeds

34%

92%

Thesecuritygap

Beyondcomputeandnetworking,thequestionofsecurityandcontrolremains.Lessthanathird(31%)oforganizationssurveyedsaythey'refullyequippedtocontrolandsecureagenticAIsystems,risingto72%atleastmoderatelyprepared.GiventhatmostrespondentsplantodeployAIagents,thatwillact

autonomouslyandconnectwithotherbusinessapplications,thestakesarehigh.Amisalignedorbreachedagentpresentsbothadatariskandanoperationalone.

Theworkforceplanninggap

Whilecompaniesarebullishaboutdeployingagents,only