浙江經(jīng)貿(mào)職業(yè)技術(shù)學(xué)院《大學(xué)英語(yǔ)》2024-----2025學(xué)年期末試卷（A卷）專業(yè)

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題號(hào)一二三四五六七八九十成績(jī)復(fù)核簽字得分登分簽字說明：本試卷共100分；答題要求：按要求答題考生須知:1.姓名、學(xué)號(hào)、系、專業(yè)、年級(jí)、班級(jí)必須寫在密封線內(nèi)指定位置。2.答案必須用藍(lán)、黑色鋼筆或圓珠筆寫在試卷上，字跡要清晰，卷面要整潔，寫在草稿紙上的一律無(wú)效。一、聽力理解（ListeningComprehension）（共20題，每題1分，滿分20分）SectionAShortConversations（短對(duì)話）聽下面5段短對(duì)話，每段對(duì)話后有1個(gè)小題，從A、B、C三個(gè)選項(xiàng)中選出最佳答案。每段對(duì)話僅播放1遍，聽完后有10秒作答時(shí)間。Whatisthemanaskingabout?A.Thedeliverytimeofthecross-bordere-commerceorderB.ThepriceofthelogisticsserviceforbulkgoodsC.ThescheduleofthecustomerconsumptiondataanalysisWhydidthewomandelaythe外貿(mào)報(bào)關(guān)（customsdeclaration）document?A.Shecouldn’tconfirmthecommodityHScodewiththesupplierB.ThewarehousefailedtoprovidethepackinglistontimeC.TheclientchangedtheshippingaddressatthelastminuteWhatdoesthemansuggestthewomandotohandletheEnglish-speakingcustomer’srefundrequest?A.Usethecompany’sbilingualcustomerserviceguideB.AsktheinternationaltrademanagerforhelpC.AttendtheweekendbusinessEnglishtrainingfore-commerceHowwillthespeakersconfirmthearrivalofthegoodsattheoverseaswarehouse?A.ByaphonecallwiththelogisticsproviderB.Throughthecross-bordere-commercetrackingsystemC.InpersonatthelocalcustomsofficeWhatproblemdoesthemanhavewiththebulkcommodityorder?A.Theproductpackagingdoesn’tmeettheinternationalshippingstandardsB.Hecan’tunderstandthepaymenttermsintheforeigntradecontractC.Thesupplierhasn’tconfirmedtheminimumorderquantitySectionBLongConversations（長(zhǎng)對(duì)話）聽下面2段長(zhǎng)對(duì)話，每段對(duì)話后有3個(gè)小題，從A、B、C三個(gè)選項(xiàng)中選出最佳答案。每段對(duì)話播放2遍，播放前有15秒審題時(shí)間，聽完后每題有5秒作答時(shí)間。Conversation1（關(guān)于跨境電商訂單咨詢）Whatisthewoman’smainpurposeofcallingtheman?A.ToinquireabouttheproductionprogressoftheimportedcosmeticsB.ToconfirmthecostoftheexpressshippingtoEuropeC.Toaskfora7-dayextensionoftheorderdeliveryHowlongwillthecosmeticsproductionandshippingtakeaccordingtotheman?A.OneweekB.TwoweeksC.ThreeweeksWhatdoesthemanremindthewomantodobeforethegoodsareshipped?A.ProvidetheaccuratecustomsclearanceinformationfortheproductsB.Paythe30%advancepaymentofthetotalorderamountC.ConfirmtheproductbarcodewiththeoverseassalesteamConversation2（關(guān)于物流時(shí)效投訴處理）Whatistheman’sdifficultyindealingwiththeoverseascustomer?A.Thecustomercomplainsthatthegoodshaven’tarrivedafter15daysB.HeisconfusedaboutthecompensationpolicyfordelayedlogisticsC.ThecustomerrefusestosignforthegoodsduetopackagingdamageWhatdoesthewomanadvisethemantodofirst?A.Sendthecustomera10%discountcouponforthenextpurchaseB.ProvidethecustomerwiththelatestlogisticstrackingupdateC.ArrangeforareplacementproducttobeshippedimmediatelyWhenisthedeadlineforresolvingthecustomer’scomplaint?A.ThisFridayB.NextMondayC.InthreedaysSectionCPassages（短文理解）聽下面2篇短文，每篇短文后有5個(gè)小題，從A、B、C三個(gè)選項(xiàng)中選出最佳答案。每篇短文播放2遍，播放前有20秒審題時(shí)間，聽完后每題有5秒作答時(shí)間。Passage1（經(jīng)貿(mào)職場(chǎng)英語(yǔ)的重要性）Whatisthemaintopicofthepassage?A.HowtolearnEnglishforcross-bordere-commercestudentsB.TheimportanceofEnglishskillsforlogisticsmanagementstaffC.ThemostcommonEnglishtermsinforeigntradecontractnegotiationWhatpercentageofe-commercecompaniesinZhejiangrequirestafftouseEnglishforwork?A.Around75%B.Around85%C.Around95%WhatisthemostneededEnglishskillforforeigntradesalespersons?A.WritingcommercialinvoicesinEnglishB.UnderstandinginternationalpaymenttermsC.CommunicatingwithoverseasclientsaboutorderdetailsWhatadvicedoesthepassagegiveforlearningtradeEnglish?A.Memorizetermsrelatedtoyourfield(e.g.,"L/C""FOB""logisticstracking")B.WatchEnglishvideosaboutcross-bordere-commerceoperationseverydayC.PracticeEnglishwithcolleaguesduringtheorderprocessingbreakWhatbenefitofgoodEnglishskillsismentioned?A.FasterpromotiontotheinternationaltradedepartmentmanagerB.MoreopportunitiestodevelopoverseasmarketsC.HighersalarythancolleagueswithoutEnglishskillsPassage2（跨境電商客戶服務(wù)規(guī)范）Whatisthemainpurposeoftheservicerulesincross-bordere-commerce?A.ToimprovethecustomersatisfactionrateforoverseasordersB.ToavoiddisputesincommodityreturnandrefundC.Tomeettheinternationale-commerceplatformstandardsWhatmustcustomerservicestaffdowhenreceivinganoverseascustomer’sinquiry?A.Replytothecustomerwithin24hoursB.ProvidethecustomerwithadetailedproductmanualC.AskthecustomerabouttheexpecteddeliverytimeHowoftenshouldstaffupdatetheorderstatusforthecustomer?A.Every3daysB.Every5daysC.Every7daysWhatwillhappenifastaffmemberviolatesthecustomerservicerules?A.TheywillreceiveawarningandretaketheservicetrainingB.Theywillbefined150yuanC.Theywillbetransferredtothedomesticsalesteam二、詞匯與語(yǔ)法（VocabularyandStructure）（共15題，每題1分，滿分15分）PartAVocabulary（詞匯選擇）從A、B、C、D四個(gè)選項(xiàng)中選出最符合句意的單詞或短語(yǔ)，填涂在答題卡對(duì)應(yīng)位置。Theforeigntradespecialistneedsto__________thecommodityHScodebeforeapplyingforcustomsdeclaration.A.confirmB.verifyC.calculateD.recordWemust__________thelogisticscostwiththreedifferentprovidersbeforechoosingthemostcost-effectiveone.A.compareB.checkC.negotiateD.estimateThecross-borderorderprocessingwasdelayedbecauseofa__________inthepaymentsystem.A.problemB.faultC.breakdownD.errorTheimportedgoodsmustpassthe__________inspectionbeforebeinglistedonthee-commerceplatform.A.qualityB.safetyC.customsD.standardThecustomerserviceteamneedsto__________therefundresulttotheoverseascustomerbytheendoftoday.A.informB.notifyC.reportD.tellPartBGrammar（語(yǔ)法應(yīng)用）從A、B、C、D四個(gè)選項(xiàng)中選出能填入空白處的最佳選項(xiàng)，填涂在答題卡對(duì)應(yīng)位置。Thebulkcommodities__________inThailandlastmonthandwillarriveattheShanghaiportnextweek.A.ispurchasedB.waspurchasedC.purchasesD.purchasedIfwe__________thecustomer’sshippingaddressearlier,wecouldhaveavoidedthelogisticsdelay.A.knowB.knewC.hadknownD.willknowThelogisticsmanager__________inthiscross-bordere-commercecompanyforsixyearsandhashandledover500overseasorders.A.worksB.workedC.hasworkedD.willworkTheforeigntradecontract__________bythelegalteamnowandwillbesenttotheclientforsignaturetomorrow.A.isbeingreviewedB.wasreviewedC.reviewsD.willbereviewedThereasonwhytherefundwasdelayedis__________thefinancialdepartmentneedstoverifytheorderpaymentrecord.A.becauseB.thatC.forD.sincePartCSentenceCompletion（句型補(bǔ)全）從A、B、C、D四個(gè)選項(xiàng)中選出能補(bǔ)全句子的最佳選項(xiàng)，填涂在答題卡對(duì)應(yīng)位置。Thecross-bordere-commerceplatformhaslaunchedanewlogisticstrackingsystem,__________hasreducedthecustomercomplaintrateby35%.A.whichB.thatC.whatD.itCustomerservicestaffarerequired__________therefundpolicyclearlywhencommunicatingwithoverseascustomers.A.explainB.toexplainC.explainingD.explainedThenumberofoverseasordersforChinesecosmetics__________increasedby40%thisyearduetothelive-streamingmarketing.A.hasB.haveC.isD.areTheoverseassupplierasked__________wecouldincreasetheorderquantityto1000unitsforabetterprice.A.ifB.thatC.whatD.how__________thecustomsclearanceiscompleted,wecanarrangeforthegoodstobeshippedtotheoverseaswarehouseimmediately.A.AssoonasB.BecauseC.AlthoughD.Unless三、閱讀理解（ReadingComprehension）（共15題，每題2分，滿分30分）SectionACarefulReading（仔細(xì)閱讀）閱讀下列2篇短文，從每題所給的A、B、C、D四個(gè)選項(xiàng)中選出最佳答案，填涂在答題卡對(duì)應(yīng)位置。Passage1（跨境電商中的英語(yǔ)應(yīng)用）Withthedevelopmentofcross-bordere-commerce,moreandmoretradecompaniesinZhejiangareexpandingtheirbusinesstoglobalmarkets.ThishasmadebasicEnglishskillsanecessaryrequirementfor經(jīng)貿(mào)staff—especiallythoseinorderprocessing,logisticscoordination,andcustomerservice.Asurveyof65localcross-bordere-commercecompaniesshowsthat85%oftechnicalandservicepositionsrequirestafftoreadandwriteEnglish.Forexample,across-borderplatformsellerfromHangzhoureceivesdozensofEnglishinquirieseveryday;staffwhocan’tunderstandtermslike"returnwindow"or"shippinginsurance"maymishandlecustomerrequests,leadingtonegativereviews.Someforeigntradecompaniesalsorequiresalespersonstonegotiatewithoverseasbuyersviavideocalls,whichneedsfluentspokenEnglishtoconfirmorderdetailslikequantity,price,anddeliverytime.TohelpstaffimprovetheirEnglishskills,manycompanieshavelaunchedtargetedtrainingprograms.ZhejiangGlobalTradeCo.,Ltd.,forinstance,offersweeklyEnglishclassesfocusingontradeterms(e.g.,"paymentterms""customsclearance""logisticsfee")anddialoguesfororderfollow-up.Afterthreemonthsoftraining,76%ofparticipantsreportedthattheycouldhandleEnglishcustomerinquiriesandordernegotiationsindependently.However,challengesremain.Someolderstafffindithardtorememberprofessionaltradeterms,andsmalle-commercecompanieslackenoughtrainingresources.LocalvocationalschoolslikeZhejiangEconomicsandTradeVocationalCollegearenowworkingwithenterprisestodesignpracticalEnglishcourses,combininglanguagelearningwithhands-ontradeoperations—suchassimulatingforeigntradecontractsigningorcross-borderorderprocessing.WhatisthemainchangeinskillrequirementsfortradestaffinZhejiang?A.MoreemphasisoncomputeroperationskillsB.HigherdemandforbasicEnglishskillsC.GreaterneedforteamworkabilitiesD.MorefocusonfinancialaccountingcertificationWhydocross-bordere-commercecustomerservicestaffneedEnglishskills?A.MostoverseascustomerscommunicateinEnglishB.Thee-commerceplatformrequiresallcommunicationsinEnglishC.EnglishistheofficiallanguageofinternationaltradeD.ForeignbuyersonlyacceptEnglishservicerepliesWhatdoesZhejiangGlobalTradeCo.,Ltd.’sEnglishtrainingfocuson?A.AcademicEnglishfortraderesearchreportsB.Tradetermsandorderfollow-updialoguesC.DailyEnglishforoverseasbusinesstripsD.TourismEnglishforcustomerreceptionWhatpercentageoftraineescanhandleEnglishtradetasksindependently?A.60%B.76%C.85%D.90%WhatchallengedooldertradestafffaceinlearningEnglish?A.TheyhavenotimetoattendtrainingclassesB.TheyfinditdifficulttoremembertradetermsC.Theydon’tunderstandthetrainingmaterialsD.TheyarenotinterestedinlearningEnglishPassage2（經(jīng)貿(mào)職場(chǎng)郵件溝通技巧）Intradecompanies,emailisoneofthemostimportanttoolsforcommunicatingwithoverseasbuyers,suppliers,andlogisticsproviders.Writingclearandpoliteemailsiscrucialtoavoidingmisunderstandingsandensuringsmoothtradeprocesses—especiallyforcross-borderordersthatinvolvelongdistancesanddifferenttimezones.Herearethreepracticaltipsforwritingeffectivetradeemails.First,useaspecificsubjectline.Insteadofwriting"OrderUpdate,"abettersubjectlineis"UpdateonCosmeticsOrderNo.20250901(ShipmenttoGermany)."Thishelpsthereceiverquicklyidentifytheemail’spurposeamongdozensofmessages.Second,keepthebodyconcise.Startwithapolitegreeting(e.g.,"DearMr.Schmidt"),thenstatethemainmessagedirectly—suchasconfirmingorderquantityorinquiringaboutshippingstatus—andendwithaclearcalltoaction(e.g.,"PleasereplybyFridaytoconfirmthedeliverydate").Third,useformalandaccuratelanguage.Avoidcasualphraseslike"Canyousendthedocumentsoon?";instead,use"CouldyoupleasesendtheshippingdocumentbySeptember5thtofacilitatecustomsclearance?"Astudyof200tradeemailsfoundthatemailswithspecificsubjectlinesandconcisebodiesare92%morelikelytogetatimelyreply.Formallanguagealsohelps—overseaspartnerstendtotrustcompaniesthatcommunicateprofessionally,whichimproveslong-termcooperationchances.Fortradestaff,commonemailscenariosincludeorderinquiries,shipmentconfirmations,andrefundrequests.LearningtowritetheseemailsinEnglishcansignificantlyimproveworkefficiency.Manytradecompaniesnowprovideemailtemplatesforstaff,withcommonphraseslike"Wearewritingtoconfirmreceiptofyourorder"and"Weapologizeforthedelayinshipmentandwouldliketooffera5%discountascompensation."Whatisthemainpurposeofthepassage?A.ToexplainwhyemailisimportantininternationaltradeB.TogivetipsforwritingeffectivetradeemailsC.TocompareemailwithothertradecommunicationmethodsD.ToteachstaffhowtohandletradedisputesviaemailWhatisagoodsubjectlineforacosmeticsorderupdateemail?A."CosmeticsOrderInformation"B."Important:OrderUpdate"C."UpdateonCosmeticsOrderNo.20250901"D."PleaseChecktheOrderStatus"Whyshouldtradeemailsbeconcise?A.Tosavethereceiver’stime(especiallywithtimezonedifferences)B.ToavoidmakinggrammarmistakesinEnglishC.Toshowthewriter’sprofessionaltradeknowledgeD.TofittheemailstoragelimitofthetradeplatformWhatpercentageofwell-writtentradeemailsgetatimelyreply?A.76%B.85%C.92%D.100%Whatdomanytradecompaniesprovideforstafftowriteemails?A.English-ChinesetradedictionariesB.Pre-designedemailtemplatesC.One-on-oneEnglishwritingcoursesD.AutomatictranslationtoolsSectionBShortAnswer（簡(jiǎn)答題）閱讀下面一段關(guān)于“浙江經(jīng)貿(mào)職業(yè)技術(shù)學(xué)院經(jīng)貿(mào)英語(yǔ)課程”的短文，根據(jù)短文內(nèi)容回答3個(gè)問題，每題答案不超過15個(gè)單詞，寫在答題卡對(duì)應(yīng)位置。ZhejiangEconomicsandTradeVocationalCollegeofferspracticaltradeEnglishcoursesforstudentsine-commerce,logisticsmanagement,andinternationaltrademajors.Thecoursesfocusonrealtradescenarios:e-commercestudentspracticewritingEnglishproductdescriptionsandhandlingoverseascustomerinquiries;logisticsstudentslearntoreadEnglishlogisticsdocumentsandtrackinternationalshipments;internationaltradestudentspracticenegotiatingEnglishforeigntradecontractsandpreparingcustomsdeclarationmaterials.Eachcourseincludeshands-onactivities,suchasrole-plays(e.g.,asalespersonnegotiatinganorderwithaforeignbuyerinEnglish)andcasestudies(analyzingrealtradeemailexamples).Thecollegealsoinvitesseniortrademanagersfromenterprisestogivelectureson"EnglishforCross-b