Humanity

atwork

HowtothriveintheAIera

Contents

Abouttheresearch

ForewordfromourCEO

Keyfindings

1.WorkersareembracingAI,buttobuild

resiliencetheyneedaclearpurpose

2.Employeesmustunderstandthevalueof

theirworktomaximiseskillsdevelopment

3.Humanconnectionbuildstrustfor

aresponsibleredesignofwork

Recommendationsfororganisations

Appendix

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Abouttheresearch

TheAdeccoGroup’sGlobalWorkforceoftheFutureresearchinvestigatesthechangingworldofworkfromtheemployeeperspective.Thiseditionfocuseson

understandingcurrentperceptionsofAIandexaminesworkerexpectationsfortheredesignofjobs.

TheAdeccoGroupsurveyed:

37,500workers

EMEA(17,500)

Belgium475

Denmark450

Finland435

France2,025Germany2,030

Greece500

Italy2,000

Netherlands500Norway475

Americas(10,500)

Argentina1,000

Brazil990

Canada1,010

Mexico990

Peru1,010

USA5,500

APAC(9,500)

across

2,050

1,620

2,050

2,050

800

930

Poland550

Portugal935

Romania520

Slovenia370

Spain2,050

Sweden435

Switzerland1,000

Turkey550

Australia

China

India

Japan

SingaporeThailand

31countries

and

21industries

FieldworkwasconductedJunetoAugust2025inlocallanguagesviaanonline,self-administeredsurveylasting18minutes

onaverage.

Thedataisrepresentativewithaconfidenceintervallevelof95%,andquotasweresettoensureanationalrepresentativesamplebyageandgenderineachcountry.

UK/Ireland2,200

Formoredemographicinformation,pleaseseetheappendix.

3

Meetourrespondents

Respondentswithsupervisoryresponsibilitiesaccountforthree-quartersofthesample

77%

Employedatthetimeofsurvey,acrossawiderangeofjobfunctions

48%Nearlyhalfofrespondentsareagencyworkers

困Nationallyrepresentativeacrossageandgender

Respondentsaremostlywhite-collarworkers(85%vs15%blue-collarworkers*)

85%

20%One-fifthofrespondentsaretechexperts^

Respondentsaremostlyemployedfulltime(35hoursperweekvs.4%employedparttime,upto35hoursperweek)

92%

Industries:

AerospaceandDefence(776)

AutomotiveandTransport,Logistics,

MobilityandManufacturing

(9,817)

HealthcareandLifeSciences

(3,800)

Energy,CleanTechnologyandUtilities

(1,793)

Technology

(4,168)

FMCG,E-commerce,Retailand

ConsumerGoodsandSupplyChain(6,931)

*Blue-collar,e.g.,manuallabourorskilledtrades;white-collare.g.,officebased,professionaloradministrative.

Wedonotincludeineitherwhite-collarorblue-collargroupsemployeeswhoworkinservice-orientedorcaregivingprofessions,suchasnursing,teachingandretail.^Techexpertsaredefinedasthosewhoworkindesign,developmentand/orengineeringincertainroles.

(SeeAppendixformoredetails).

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Future-readyworkerdefinitionandmodel

Ourpreviousresearch,‘Workingthroughchange:AdaptingtoanAI-drivenworldofwork’(October,2024)identifiedaminoritygroupofemployeeswhoareequippedtonavigateanuncertainworkplaceandmaximisecareeropportunitiesastheyemerge.Thistypeofworkerisadaptableand

willingtobeflexiblewiththeircareerplans.Theyembracenewtechnologiesandtheyhaveversatileskills.Mostimportantly,thisgrouparen’t

simplyfound–theyaresupportedbytheiremployerstobecomehigh-performingtalent.Respondentsthatagreetoalleightstatementsqualifyasa‘future-readyworker’,andtheycurrentlymakeupaboutone-thirdoftheworkforce(upfrom11%lastyear).

Inthisreport,wedrawoninsightsfromfuture-readyworkerstoprovideactionableexamplesforemployersthatcouldhelptocultivatearesilient,adaptableworkforce.Formoreinformationaboutthemodel,pleaseaccesstheAdeccoGroup’s‘Future-readyworkers:buildingadaptabilityintheageofAI’article

here

.

TheAdeccoGroup,sfuture-readyworkermodel

Adaptable

“Iamwillingtobeflexibleandtochangingenvironments”

adaptabletoadjust

“IamcomfortablewiththefactthatmyjobcouldchangecompletelyduetoAI”

“AIhasgivenmemoreopportunitiestolearnskills/progressinmyjob”

TechsavvyProactive

“Ihaveappliedtheethical/responsibleuseofAItrainingtomywork”

“IproactivelyexperimentwithdifferentwaysofusingAIatwork”

“AIhasmadememoreproductive”

“Iregularlyinvestmyowntimeoutsideofworkinghourstodevelopmyskills”

new

“IwouldfeelverycomfortableworkingwithanAIagent”

37%

ofthesampleare

‘future-readyworkers,

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ForewordfromourCEO

DenisMachuel

CEO,theAdeccoGroup

In2025,theworkforceismore

confident,ambitiousandreadyforAI.

OurresearchshowsthatthreeinfouremployeesviewAIasanopportunity,notathreat.However,withouta

sensitive,human-firstapproach,

thereisariskthattheworkforceisdestabilisedbeforeitreapsthe

benefitsAIcanbring.

Organisationsarewalkingatightrope.

Ononehand,there’srealexcitementaboutwhatAIcando.Ontheother,

there’saneedtosethonest

expectationsabouthowitwillchangejobsinthelongrun.Gettingthis

balancerightmeansinvolving

employeesinthejourneynotjustastechnologyadopters,butasco-creatorsofthefutureofwork.

AIandtechnologyplayanenabling

role,butit’scleartheymustbe

alignedwithhumanneeds,

recognisinghowasenseofpurposeatworkcorrelatesdirectlytofeelingsofvalueandbelonging.

Ourresearchshowsthatworkers

won’twaitaroundiftheydon’t

understandhoworwherethey

fitinasAIcontinuestoquickly

reshapetheworkforce-andthey’renotafraidtoseekwhatthey’re

missingelsewhere.

Retainingtalentandbuildinga

future-readyworkforcedepends

ondesigningworkinpartnership

withemployees,embedding

accessibilityandfairnessandusingrobustdatafoundationstoensuretrustandtransparency.

Redesigningrolessuccessfullywilldependonopencollaboration

betweenemployersandemployees.Leadershavearesponsibilityto

clearlycommunicatetheirvision,

showinghowpeopleandAIin

harmonycancontributemeaningfullytotheorganisation’sgoals.Gettingthisrightwilldrivehumanand

businessagilityinthechangingworldofwork.

Astasksandrolesevolvewith

technology,purpose,valueandtrustanchorourhumanityintheworkplace.

Thereisnosubstituteforhuman

connection.Itwillbepeople–

nottechnology–whobuildresilient,adaptableworkforcesfitfor

thefuture.

WetrulybelieveAIcanbeabridgetoopportunityandthisresearch

supportsouroptimism.

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Keyfindings

WorkersareembracingAI,buttobuildresiliencetheyneedaclearpurpose

AIisintegratedintoworkinglifeandemployeesare

optimisticaboutthefuture.Butastechnology

momentumbuilds,theyneedtounderstandhowtheywillfitintothenewworldofworkandstartdevelopingtheircareersaccordingly.Thisinsightcreatesastrongsenseofpurposeandisapowerfulretentiontool.

76%

99%

No

1

believethatAIiscreatingmorejobsand70%saythatjobsareevolving.Just23%haveseenoranticipatejobdisplacement

ofthosewhosaytheyfeelastrongsenseofpurposeatworkeverydayplantostayforthenext12months,comparedwith

53%ofthosewhoneverfeelastrongsenseofpurpose

Employeessaythathavingabetter

understandingofthecompanystrategyisthebestwaytocreateastronger

senseofindividualpurpose,alongsideunderstandingtheimpactofAIontheirworkandmoreprofessionalgrowth

opportunities

Employeesmustunderstandthevalueoftheirworktomaximiseskillsdevelopment

AIisimprovingproductivity,butemployeesarenotalwaysusingthetimetheygainonhigh-valuetasks.Future-readyworkersaremorelikelytoreceiveguidanceonhowto

deliverhigh-valuework.Thisclarityenablesthemtotargetskillsdevelopmenttowardsareasthatcreatevalueforboththemselvesandtheorganisation.

2

hrs

36%

+i%

Thetimethatworkersbelievetheyare

savingonaverageperdaybyusingAIisdisconnectedfromtheproductivitygainsthatemployersareseeinginreality

Onlyaboutone-thirdofemployeescanconfidentlymeasuretheimpactoftheirwork

Future-readyworkersarefarmorelikelythanmainstreamworkerstosaythey

intendtotakegreatercontrolovertheirskillsdevelopment

Humanconnectionbuildstrustforaresponsibleredesignofwork

AdoptionofAIagentsisacceleratingandwillbean

importantinfluenceontheredesignofwork.Employeesareenthusiasticaboutnewwaysofworking,butit’s

essentialthatemployersusecollaboration,transparencyandtargetedcommunicationtobuildtrustthattheywilldeliverabetterworkexperienceforall.

55%

41%

6.6

expecttheiremployertointegrateAIagentsintotheirworkflowinthenext12months

offuture-readyworkersareinvolvedby

theiremployersinthedesignofworkbeingreshapedbyAI,comparedwith24%of

mainstreamworkers

outof10istheAItrustscoreforfuture-readyworkers,comparedwithascoreof3.3outof10formainstreamworkers

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1.

Workersare

embracingAI,buttobuildresiliencetheyneedaclearpurpose

8

Summary

Moreworkers

expectAItocreate

jobopportunitiesthanjob

losses,andamajoritysaythat

AIhasincreasedtheirconfidence.

Employershavearesponsibility

tomanageexpectationsabout

AIimpactwhilecapitalising

onworkers’current

enthusiasmforchange.

WorkersarebuildingnewcapabilitieswithAI.

Notonlyaretheyworking

differentlyandlearningnew

skills,buttheyalsosaythat

thetechnologyenablesthem

tocompletetasksthat

wouldn’tbepossible

withoutAI.

Careerdevelopment

opportunitiesstrengthen

purpose,andmakeemployees

moreadaptableandbetterable

tocontributetotheorganisation’s

long-termstrategy.Ifworkers

donotfeelasenseofpurpose,

theyaremorelikelytoleave

theiremployer.

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AIisfrontofmindasworkersseektounderstanditsimpactonwork

Whenaskedwhichmegatrendshavethemostinfluenceovertheirworkinglife,workerstopthreeanswersallinvolvedAIovertakingeconomicuncertaintyandflexibleworking.WorkersareunclearabouttheeventualimpactofAI:morethanthree-quartershaveahighlevelofoptimismandexpecttoseenewjobsintheirindustry,whileaquarterexpecttolosetheirjobandareseekingreassurance.

Workersexpectjobevolution

farmorethanjobdisplacement–aretheyunderestimatingAI,strueimpact?

Jobcreation76%

Jobredesign70%

Jobdisplacement23%

EmployershavearesponsibilitytoeducateworkersaboutthetrueimpactofAI,andasworkersunderstandingimprovesbepreparedtomeetdemandsfortrainingandskillsdevelopment.

Whichofthefollowingmegatrendshavethemost

influenceonyourworkinglife?

2025rank

2024rank

Generativeartificialintelligence

1

5

Artificialintelligence

2

4

AIagents

3

-

Flexiblewaysofworking

4

2

Mentalhealthandwellbeingintheworkforce

5

-

Evolvingrequirementsfromleadership

6

-

Automation

7

=6

Economicuncertainty

8

1

Digitisation

9

3

Geopoliticaluncertainty

10

10

Transitiontoagreeneconomy

11

9

Talentscarcityorskillsshortages

12

=6

Businessuncertainty

13

8

Q1:Whichofthefollowingmegatrendshavethemostinfluenceonyourworkinglife?Summarytotal:Havethemostinfluenceonmyworkinglife=37,500|Q12:HasAIimpactedyourworkinthefollowingways?Total=37,500

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Employeesareexpandingtheircapabilitiesastheyadjusttothejob-redesignphaseofAI

WorkersseemtobelargelyembracingthechangescausedbyAI,with77%sayingthatAIhasallowedthemtoperformtaskstheycouldn’tdobeforetheyhadaccesstothetechnology.Thisispositive,becausenearlythree-quarterssaythatAIhasalreadychanged–ortheyexpectittochange–theactivitiestheydoandtheskillstheyrequirefortheirrole.

Three-quartersofworkerssayAIhasalreadychangedorwillchangetheirwork

AIhasimpactedwork

AIwillimpactwork

11%

12%

62%

60%

“AIhaschangedtheactivities

Icarryoutatwork”

“AIhaschangedtheskillsrequiredformyrole”

77%

ofworkerssayAIallowsthem

toperformtasksthattheycouldn,t

dobeforehandwithoutAI

Q12:HasAIimpactedyourworkinthefollowingways?AIhaschangedtheskillsrequiredformyrole=37,500;AIhaschangedthe

Q11:Towhatextentdoyouagree/disagreewiththefollowingstatementsabouttheinfluenceofAIatwork?Agreesummarytotal

activitiesIcarryoutatwork=37,500=37,500

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WorkerswanttobeeducatedaboutthefutureofAItogivethemconfidenceintheirpurposeandtheircareerprospects

Individualpurposeisshapedbyacombinationoffactors.WorkerswanttounderstandhowAIwillimpacttheirroleandhowtheworktheydocontributestotheirorganisation'sstrategy,andtheywanttobeabletodeveloptheirskillsaccordingly.

Workerswithastrongsenseofpurposearemorelikelytostaywiththeiremployer.Toboostretention,employersmusthelp

workerstounderstandhowtheyfitintothefutureofthecompany.

Whichofthefollowingaremostlikelytocreateastrongersenseofpurposeforyouatwork?

=1

AbetterunderstandingoftheimpactofAIontheworkIdo

=1

Abetterunderstandingofthecompanystrategy

=1

Moreprofessionalgrowthopportunities

4

Astableandsupportiveteam

=4

MoreinvolvementinshapinghowmyjobischangingduetoAI

6

Astrongerpersonalconnectiontomyemployer’spurposeandvalues

7

Contributingtotechnological/productinnovationatmycompany

=7

Morejobsecurity

9

Moremeaningfulwork

10

Clearerorganisationalpurposeandvalues

11

Moreleadershiptransparency

=11

Astrongercompanyculture

99%

ofthosewhosaytheyfeelastrongsenseof

purposeatworkeverydayplantostayforthe

next12months,comparedwith53%ofthose

whoneverfeelastrongsenseofpurpose

Q34:Whichofthefollowingaremostlikelytocreateastrongersenseofpurposeforyouatwork?Rank1–3summary:thosewhodon'tfeelastrongsenseofpurposeatworkeveryday:total=20,242|Q15:Thinkingaboutyourprofessionalplansinthenext12months,whichofthefollowingbestappliestoyou?Thosewhofeelastrongsenseofpurposeatworkevery

day=17,258;thosewhoneverfeelastrongsenseofpurposeatwork=367

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Knowledge-sharing,upskillingandcareerdevelopmenttoolsinstilpurposeandbuildresilienceforfutureworkplacechange

33%

22%

20242025

Thepercentageofworkerswhosaytheywillstaywiththeiremployerforthenext12monthsundertheconditionofcareerprogressionhasincreasedsignificantly

Workersaremoreambitiousthanever–theyarefarmorelikelytoexpectemployerstofacilitateprogressionthantheywerelastyear.Employerscanfosterasenseofpurposebysupportingcareergrowth,andbysettingthedirectionforAItraininganddevelopmentbycommunicatingstrategicintentatacompanylevelthatempowersworkerstofocusonhigh-valueareas.

Towhatextentwouldthefollowingmeasureshelpyoubecomemoreadaptableandresilienttofutureworkplacechange?

1

Traininginhowtousenewtechnologieseffectively9responsiblyand

inanethicalwayinmyrole(e.g.howtotrainAItogeteffectiveoutputs)

=1

Betterupskillingandlearningopportunitiestoreplaceskillsthatarebecominglessrelevant

3

Betteraccesstotoolsandtechnologythatsupportmycareer-planning

4

Flexibleworkarrangementstobalancelearningandwork

5

Communicationandguidanceabouthowtechnologychangeswillaffectmyroleandcareerpath

Q36:Towhatextentwouldthefollowingmeasureshelpyoubecomemoreadaptableandresilienttofutureworkplacechange?Rank1–3summarytotal=37,500|Q15:Thinkingaboutyourprofessionalplansinthenext12months,whichofthefollowingbestappliestoyou?Total=37,500

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Recommendations

1

Educatetheworkforce

Keepyourworkforceinformed

bysharingaclearviewofhow

AIsupportsyourorganisation’s

priorities–andwhatitmeans

fortheircareers.

23

Promotecareergrowth

Providetransparentguidance

ontheskillsnecessaryfornext

careerstepsandpromote

non-linearcareerpathsforall

workers.Giveemployeesaccess

totoolsandtechnologiesthat

enablethemtopivottowards

high-valuecareeropportunities

astheyappear.

Instilpurpose

Fosterastrongsenseof

engagementtocapitaliseon

workforceenthusiasmforAI.

Translatecompanystrategy

intoindividualcontributions

andagilecareerpathways

tostrengthenpurposeand

retainworkers.

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2.

Employeesmust

understandtheimpactoftheirworkto

maximisethevalueofAI

15

Summary

EmployeessaythatAI

isfreeingupcapacityandthey

havehighexpectationsforabetter

future.Workersbelievetheyare

usingthetimegainedtofocuson

deliveringhigherquality,more

meaningfulworkandon

buildingnewcapabilities.

Butonlyathirdofworkerscan

measuretheimpactoftheirwork.

Ifemployeesdon’tunderstand

howtheycanaddvalue,they

can’toptimise

theirdevelopment.

Future-readyworkers

aremorelikelytoreceive

guidanceonhowtodeliver

high-valuework.Thisclarity

enablesthemtotargetskills

developmenttowardsareas

thatcreatevaluefor

boththemselvesand

theorganisation.

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WorkerssaytimesavingsfromAIhavedoubledsince2024,butthis

viewisdisconnectedfromthegainsthatemployersareseeinginreality

AIhasinfiltratedtheworkplaceoverthepast12months:nearlythree-quartersareusingitasmuchaspossibleand–asAIagentsgatherpace–workerssaytheyaresavinganaverageoftwohoursperday.Theseperceptionsofproductivitygainsareatoddswiththerealityexperiencedbymanyorganisations,whichsuggestsadisconnect.Employeesbelievetheyareusingthetimesavedtoimprovetheircapabilitiesandtakeonmoremeaningfulwork,butthetopthreeareasforfreed-uptimecannotyetbetranslatedintomeasurablebusinessimpact.Employersmust

defineexpectationsandsetparametersfornewtaskstoensureeffortsleadtovalueforboththeemployeeandtheorganisation.

71%

19%

2024

2025

"NothingholdsmebackfromusingAImore”

Whichofthefollowingareashaveyoubeenabletospendmoretimeon?

Morestrategicthinking

Moretimetocheckwork'squality/accuracy

Moretraining/upskilling

Morecreativework

Moretimecollaboratingwithcolleagues

Moretimeonpersonalactivities/planning

Moretimeonpeoplemanagementormentoringtasks

Betterwork-lifebalance

Moretimesearchingforjobs/careeropportunities

Moretimetocompletethesameworkload

Attendingmorework-relatedevents

Moremundanetasks/workthatislessinteresting

2HOURS

2025

1

2

3

4

5

1HOUR

6

=7

=7

=7

2024

10

11

HowmuchtimedoyousaveperdayasaresultofusingAI?(Average)

12

Q7:WhatholdsyoubackfromusingAI(includingGenAIandAIagents)more?Total=37,500|Q9:HowmuchtimedoyousaveperdayasaresultofusingAI?ThosewhouseAIatwork=34,668|Q10:YousaidyouhavesavedtimeusingAIinyourrole.Whichofthefollowingareashaveyoubeenabletospendmoretimeon?ThosewhosavetimeusingAIatwork,2025=33,402

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Workersneedguidancetounderstandtheimpactoftheirworkandtogeneratepurpose,otherwisetheymightlookelsewhere

Onlyone-thirdofworkerscanmeasuretheimpactoftheirwork,andthenumberusingthetimesavedfromAItocompletethesameworkloadormoremundanetaskshasnotdecreasedsincelastyear.Thefindingsindicatethatworkersneedclarityabouthowtogeneratemorevaluefromtheirwork.Employersthatprovidethisguidancewillboostretentionbecauseworkersareconfidentthatnewopportunitieswouldbe

availabletothemiftheyfeeldissatisfied.Itwillalsoinstilpurpose:ourdatashowsthatthosewhofeelpurposeatworkeverydayarefarmorelikelytosaytheycanmeasuretheimpactoftheirwork,comparedtothosewhosaytheyneverfeelpurpose.

Notenoughworkersunderstandthevalueoftheirwork

36%

areconfidentthattheycanmeasure

theimpactoftheirwork

Theamountofnewtimebeingspent

onthesameormoremundanetasks

isconsistentyearonyear

1/3

ofworkerssavingtimeusingAIarespendingthattimeonthesameormoremundanetasks

Ifworkersdon,tseethevalueoftheirwork,theymighttaketheirskillselsewhere

82%

Thinktheirskillsarecurrently

inhighdemand

Q10:YousaidyouhavesavedtimeusingAIinyourrole.Whichofthefollowingareashaveyoubeenabletospendmoretimeon?ThosewhosavetimeusingAIatwork,2025=33,402|Q41:Towhatextentdoyouagreeordisagreewiththefollowingstatements?Agreesummarytotal,2025=37,500

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Future-readyworkersaremorelikelytobegivenframeworksandtoolstohelpthemunderstandtheirvaluewithinabusinesscontext

Future-readyworkersaresupportedbytheiremployertounderstandthevalueoftheirskillsnowandintothefuture.Theyaremorelikelythanmainstreamworkerstounderstandhowtheyarecontributingtothebusiness,andtheyaregivenclearlydefinedobjectives.Thesefactors

combinedmeantheyarebetterequippedtomeasuretheimpactoftheirwork.

Future-readyworkersaremorelikelytounderstandtheimpactoftheirwork,

Future-readyworkerMainstreamworker

andtobesupportedbytheiremployerstounderstandthevalueoftheirskills

"Iunderstandhowmyworkcontributestothebusinessobjectives"

"Mymanager/leadersetsclearlydefinedbusinessobjectives"

"Icanmeasuretheimpactofmywork"

44%

39%

50%

32%

44%

32%

26%

+15points

+15

points

“Myemployerregularly

assessesmycurrentskills”

41%

r29%

+16

points

“Myemployerisinvesting

effectivelyindevelopingmy

skills,eitherthroughformal

trainingoron-the-joblearning”

45%

Q41:Towhatextentdoyouagreeordisagreewiththefollowingstatements?Stronglyagreetotal=37,500;future-readyworkers=13,866;mainstreamworkers=23,634

Q21:Thinkingaboutyourprofessionaldevelopment,doyouagreeordisagreewiththefollowing?StronglyagreeTotal=37,500

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25%

29%

Asaresult,future-readyworkersrecognisehigh-valueareasfordevelopmentandaretakingcontroloftheirfuturecareers

Future-readyworkersaremorelikelytobelievethattheirvalueisdefinedbytheirreal-timeskillsetinsteadofbypastjobtitles.Thisperspectiveisfoundationaltotheiradaptability.Theyhaveagoodunderstandingofhowtheyneedtodevelopoverthenextfiveyears,andthisclaritytranslatesintoproactivity:future-readyworkersaremorelikelytowanttotakecontroloftheirskills

developmenttoachievetheircareergoalsandtomeettheneedsoftheorganisation.

Future-readyworkersunderstandthevalueoftheirskills

Theyalsounderstandhowtheyshouldbedevelopingthesefurther

Thisknowledgeempowers

future-readyworkerstotakeskillsdevelopmentintotheirownhands

39%

42%

37%

30%

“Myvalueatworkisinmyskills,ratherthaninmypreviousexperience”

“Ihaveaclearunderstanding

oftheskillsIwillneedinfive

years'time”

“Iintendtotakegreater

controlofmyskills

developmentinthefuture”

Future-readyworkerMainstreamworker

Q5:Towhatextentdoyouagreeordisagreewiththefollowingstatements?Stronglyagree|Q21:Thinkingaboutyourprofessionaldevelopment,doyouagreeordisagreewiththefollowing?StronglyagreeFuture-readyworkers=13,866;mainstreamworkers=23,634

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Recommendations

1

Buildcapacityfirst

Focusonintegrating

AImeaningfullytofreeup

capacityandthensupport

employeestofocusonmore

value-addingwork.

23

Definehigh-valuepathways

Provideworkerswiththe

frameworksandtoolsto

understandandmeasurethe

valuetheirworkcreates.

Clearlydefinebusinessobjectives

andcommunicatetherole

thateachindividual

playsinachievingthem.

Providetargetedupskilling

Guideworkerstodevelop

new,value-addingcapabilities

throughtargetedupskilling

andcareerdevelopment.

PositionAIasatoolthat

complements,enhancesand

augmentshumanefforts,and

thereforeempowersemployees.

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3.

Humanconnectionbuildstrustfor

aresponsible

redesignofwork

22

Summary

AIagentsare

increasinglybeingused

withintheworkplace,and

theiradoptionwillbeacore

driverbehindjobredesign.

Humanconnectionwillbevital

forbuildingtrustinnew

waysofworking.

Future-readyworkers

aremoreinvolvedinjob

redesignthanmainstream

workers,andtheytrustAImore.

Thiscouldbebecausethey

aremoreconfidentthat

theiremployerisworking

intheirbestinterests.

Workers’ethical

concernsaboutpersonal

datahaveincreasedsignificantly

overthepast12monthsas

theirknowledgeofAIimproves.

Employersmustdomoreto

demonstratetheirability

tokeepworkerssafe.

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JobredesignmustconsidertherolesofbothhumansandAIagentsasthetechnologygatherspace

MorethanhalfofworkersexpecttobeworkingwithAIagentsinthenext12months.Manyemployeesarewelcomingthetechnologyinprinciple,butaswesawwithgenerativeAIthissentimentmayshiftwhenthetrueimpactbecomesclearer.Leadersaresignificantly

morelikelythanentry-levelworkerstobecomfortablewiththeintroductionofagents–employersmustbuildtrustbycommunicatingtheroletheyexpectAIagentstoplaywithintheorganisation.

“I,dactivelywelcomeanAIagentasahelpfulteammember”

WhatisanAIagent?

AnAIagentisavirtualassistantthatcan

makedecisionsandtakeactionsonitsowntoachievespecificgoals.Forexample,it

mightmonitordata,sendalerts,oradjust

systemsettingsautomatically.ItIslikean

employeethatknowswhattodoandgetsitdonewithoutneedingconstantinstructions.

66%

Leaders

62%

Managers

Non-managers

Entrylevel

44%

35%

55%

ex