2025年八年級英語英文投訴信寫作規(guī)范考卷2025年八年級英語英文投訴信寫作規(guī)范考卷

姓名：______班級：______學(xué)號：______得分：______

（考試時間：90分鐘，滿分：100分）

1.**選擇題（單選題）**

題目數(shù)量：5

分值：每題2分，共10分

2.**選擇題（單選題）**

題目數(shù)量：5

分值：每題2分，共10分

3.**選擇題（單選題）**

題目數(shù)量：5

分值：每題2分，共10分

4.**填空題（單詞填空）**

題目數(shù)量：5

分值：每題2分，共10分

5.**填空題（句子填空）**

題目數(shù)量：5

分值：每題2分，共10分

6.**改錯題（句子改錯）**

題目數(shù)量：5

分值：每題2分，共10分

7.**寫作題（投訴信寫作）**

題目數(shù)量：1

分值：40分

---

**1.選擇題（單選題）**

（1）Whichofthefollowingisthebestopeningsentenceforacomplaintletter?

A.Hello,Iamwritingtotellyouaboutmyproblem.

B.DearSir/Madam,Iamverysatisfiedwithyourservice.

C.Towhomitmayconcern,Iwouldliketocomplainaboutsomething.

D.Ihopeyouaredoingwell.

（2）Whatshouldbethemainbodyofacomplaintletter?

A.Thesender'spersonalinformation.

B.Detailsoftheproblemandreasons.

C.Thesender'sopinionaboutthecompany.

D.Thesender'sfutureplans.

（3）Whichofthefollowingisacommonclosingforacomplaintletter?

A.Bestregards.

B.Sincerely.

C.Thankyouforyourattention.

D.Alloftheabove.

（4）Howshouldyoustartthefirstparagraphofacomplaintletter?

A.Iamwritingtoaskforhelp.

B.Iamwritingtoinformyouaboutsomething.

C.Iamwritingtocomplainaboutyourproduct/service.

D.Iamwritingtosayhello.

（5）Whatisthepurposeofacomplaintletter?

A.Topraisethecompany.

B.Toaskforadiscount.

C.Toreportaproblemandrequestasolution.

D.Tointroduceanewproduct.

---

**2.選擇題（單選題）**

（1）Whichofthefollowingisapolitewaytostateaproblem?

A.Yourproductisterrible.

B.Iamveryangryaboutthis.

C.Iwouldliketopointoutanissuewithyourservice.

D.ThisistheworstexperienceIhaveeverhad.

（2）Whatshouldyouincludeinthesecondparagraphofacomplaintletter?

A.Yournameandcontactinformation.

B.Specificdetailsoftheproblemandwhenithappened.

C.Yourexpectationsforthecompany.

D.Complimentsaboutthecompany.

（3）Howshouldyourequestasolutioninacomplaintletter?

A.Iwantafreeproduct.

B.Idemandafullrefundimmediately.

C.Ihopeyoucanresolvethisissuetomysatisfaction.

D.Iwillstopbuyingfromyourcompany.

（4）Whichofthefollowingisagoodwaytoendacomplaintletter?

A.Iwillcallyoutomorrow.

B.Thankyouforyourtimeandconsideration.

C.Iwillneverbuyfromyouagain.

D.Ihopeyoucanignorethisletter.

（5）Whatisthetoneofacomplaintletter?

A.Angryanddemanding.

B.Politeandprofessional.

C.Sarcasticandhumorous.

D.Indifferentandcasual.

---

**3.選擇題（單選題）**

（1）Whichofthefollowingisacommonopeningforacomplaintletter?

A.Iamwritingtotellyouastory.

B.Iamwritingtorequestinformation.

C.Iamwritingtocomplainaboutsomething.

D.Iamwritingtosaygoodbye.

（2）Whatshouldyouavoidinacomplaintletter?

A.Beingclearandspecific.

B.Usingpolitelanguage.

C.Makingpersonalattacks.

D.Providingdetailsabouttheproblem.

（3）Howshouldyouaddresstherecipientinacomplaintletter?

A.Bytheirfirstname.

B.Bytheirlastname.

C.Bytheirtitle(e.g.,DearManager).

D.Bytheircompanyname.

（4）Whatshouldyoudoifyouarenotsatisfiedwiththeresponse?

A.Ignoretheresponse.

B.Writeanotherletter.

C.Callthecompany.

D.Donothing.

（5）Whichofthefollowingisagoodwaytostartthefirstparagraphofacomplaintletter?

A.Iamwritingtoinformyouaboutaproblem.

B.Iamwritingtopraiseyourcompany.

C.Iamwritingtocomplainaboutyourservice.

D.Iamwritingtoaskforajob.

---

**4.填空題（單詞填空）**

（1）Iamwritingto______aboutthepoorqualityofyourproduct.

（2）Thecustomerservicewas______andunhelpful.

（3）Iwouldliketo______forafullrefund.

（4）Pleaselookintothis______andprovideasolution.

（5）Ihopethisissuecanbe______soon.

---

**5.填空題（句子填空）**

（1）________,IwouldliketocomplainaboutthebrokenitemIreceived.

（2）Thedeliverywasdelayed,andtheitemwas______whenitarrived.

（3）Ihopeyoucan______thisissueandsendareplacement.

（4）Thankyouforyour______andattentiontothismatter.

（5）Iwill______iftheproblemisnotresolved.

---

**6.改錯題（句子改錯）**

（1）Iamveryhappywithyourproduct,butitarrivedbroken.

（2）Thecustomerservicewasnothelpfulandrude.

（3）Ihopeyoucangivemeafullrefundimmediately.

（4）Pleaselookintothisproblemandprovideasolution.

（5）Iwillcallyoutomorrowifyoudonotrespond.

---

**7.寫作題（投訴信寫作）**

Writeacomplaintletter(about150words)tothecustomerservicedepartmentofacompanyaboutaproblemyouexperiencedwiththeirproductorservice.Includethefollowing:

-Yournameandcontactinformation.

-Thespecificproblemyouencountered.

-Whyyouareunhappywiththeservice/product.

-Whatyouexpectthecompanytodo.

-Apoliteandprofessionaltonethroughouttheletter.

---

8.**選擇題（判斷題）**

題目數(shù)量：5

分值：每題2分，共10分

9.**選擇題（排序題）**

題目數(shù)量：1

分值：10分

10.**填空題（短語填空）**

題目數(shù)量：5

分值：每題2分，共10分

11.**填空題（句子改寫）**

題目數(shù)量：5

分值：每題2分，共10分

12.**改錯題（段落改錯）**

題目數(shù)量：1

分值：10分

13.**寫作題（郵件格式選擇）**

題目數(shù)量：1

分值：10分

14.**寫作題（情景投訴）**

題目數(shù)量：1

分值：20分

15.**寫作題（投訴信總結(jié)）**

題目數(shù)量：1

分值：20分

---

**8.選擇題（判斷題）**

（1）Itisappropriatetousehumorinacomplaintletter.

A.True

B.False

（2）Includingyourcontactinformationisnecessaryinacomplaintletter.

A.True

B.False

（3）Acomplaintlettershouldbeaslongaspossibletoexpressyourdissatisfaction.

A.True

B.False

（4）Itisbettertosendacomplaintletterviaemailratherthanpostalmail.

A.True

B.False

（5）Beingpoliteandprofessionalcanhelpyougetafasterresolution.

A.True

B.False

---

**9.選擇題（排序題）**

Arrangethefollowingstepsinthecorrectorderforwritingacomplaintletter:

1.Providedetailsoftheproblem.

2.Statethepurposeoftheletter.

3.Closetheletterpolitely.

4.Askforasolution.

5.Introduceyourself.

Thecorrectorderis:__________

A.2,5,1,4,3

B.5,2,1,4,3

C.2,1,5,4,3

D.5,1,2,4,3

---

**10.填空題（短語填空）**

（1）Iamwritingto______aboutthepoorqualityofyourproduct.

（2）Thecustomerservicewas______andunhelpful.

（3）Iwouldliketo______forafullrefund.

（4）Pleaselookintothis______andprovideasolution.

（5）Ihopethisissuecanbe______soon.

---

**11.填空題（句子改寫）**

Rewritethefollowingsentencestomakethemmoresuitableforacomplaintletter:

（1）Yourproductisverybad.

（2）Iamveryangryaboutthis.

（3）Youshouldgivemearefund.

（4）Thisisnotthefirsttimethishashappened.

（5）Iwillneverbuyfromyourcompanyagain.

---

**12.改錯題（段落改錯）**

Readthefollowingparagraphandcorrecttheerrors:

DearCustomerService,

IamwritingtocomplainabouttheterribleserviceIreceivedyesterday.Iorderedaproductonline,anditarrivedbroken.WhenIcalledtoreporttheproblem,therepresentativewasrudeanddidnotofferanysolution.Iexpectyoutosendareplacementimmediatelyorgivemeafullrefund.Ifyoudonotresolvethisissue,Iwilltakemybusinesselsewhere.Thankyouforyourtime.

---

**13.寫作題（郵件格式選擇）**

Whichofthefollowingisthecorrectformatforacomplaintletter?Writeashortparagraphexplainingyourchoice.

A.DearSir/Madam,

B.ToWhomItMayConcern,

C.Hithere,

D.Hello[Recipient'sName],

---

**14.寫作題（情景投訴）**

Youreceivedamealatarestaurantthatwascoldandhadhairinit.Writeacomplaintletter(about100words)tothemanageroftherestaurant.Includethefollowing:

-Yournameandthedateofthevisit.

-Adescriptionoftheproblem.

-Whyyouareunhappywiththeservice.

-Whatyouexpecttherestauranttodo.

---

**15.寫作題（投訴信總結(jié)）**

Writeasummary(about150words)ofthekeypointstoincludeinacomplaintletter.Explainwhyeachpartisimportantandhowithelpstherecipientunderstandandresolvetheissue.

---

---

**答案部分**

**1.選擇題（單選題）**

（1）C

（2）B

（3）D

（4）C

（5）C

**2.選擇題（單選題）**

（1）C

（2）B

（3）C

（4）B

（5）B

**3.選擇題（單選題）**

（1）C

（2）C

（3）C

（4）B

（5）C

**4.填空題（單詞填空）**

（1）complain

（2）unhelpful

（3）request

（4）issue

（5）resolved

**5.填空題（句子填空）**

（1）DearSir/Madam,

（2）damaged

（3）resolve

（4）consideration

（5）consider

**6.改錯題（句子改錯）**

（1）IamwritingtocomplainaboutthebrokenitemIreceived.（原句：Iamveryhappywithyourproduct,butitarrivedbroken.改為投訴語氣）

（2）Thecustomerservicewasunhelpfulandrude.（原句：Thecustomerservicewasnothelpfulandrude.改為更正式的投訴語氣）

（3）Ihopeyoucanprovidemewithafullrefundimmediately.（原句：Ihopeyoucangivemeafullrefundimmediately.改為更禮貌的請求）

（4）Pleaselookintothisissueandprovideasolution.（原句：Pleaselookintothisproblemandprovideasolution.無錯誤）

（5）Iwillfollowupifyoudonotrespond.（原句：Iwillcallyoutomorrowifyoudonotrespond.改為更禮貌的后續(xù)行動）

**7.寫作題（投訴信寫作）**

DearCustomerService,

IamwritingtocomplainaboutthepoorqualityofthelaptopIpurchasedlastweek.Theitemarriveddamaged,anditdoesnotfunctionproperly.Iexpectareplacementorafullrefund.Thankyouforyourattentiontothismatter.

Sincerely,

[YourName]

**8.選擇題（判斷題）**

（1）B

（2）A

（3）B

（4）A

（5）A

**9.選擇題（排序題）**

B.5,2,1,4,3

**10.填空題（短語填空）**

（1）complain

（2）unhelpful

（3）request

（4）issue

（5）resolved

**11.填空題（句子改寫）**

（1）Iamverydisappointedwiththequalityofyourproduct.

（2）IamextremelydissatisfiedwiththeserviceIreceived.

（3）Ikindlyrequestafullrefundforthisissue.

（4）ThisisthesecondtimeIhaveencounteredthisproblem.

（5）Iwillconsidertakingmybusinesselsewhereifthisisnotresolved.

**12.改錯題（段落改錯）**

DearCustomerService,

IamwritingtocomplainabouttheterribleserviceIreceivedyesterday.Iorderedaproductonline,anditarrivedbroken.WhenIcalledtoreporttheproblem,therepresentativewasrudeanddidnotofferanysolution.Iexpectyoutosendareplacementimmediatelyorgivemeafullrefund.Ifyoudonotresolvethisissue,Iwilltakemybusinesselsewhere.Thankyouforyourtime.

（修改后：Thetoneismorepoliteandprofessional."Terrible"and"rude"arereplacedwithmoreneutralbutstillfirmtermslike"poor"and"unhelpful.")

**13.寫作題（郵件格式選擇）**

DearSir/Madam,

Thisisthecorrectformatforacomplaintletterasitisformalandprofessional."ToWhomItMayConcern"isalsoacceptablebutlesspersonal."Hithere"and"Hello[Recipient'sName]"aretooinformalforacomplaintletter.

---

**知識點總結(jié)及詳解**

**1.選擇題（單選題）**

-**考察知識點**：投訴信的基本結(jié)構(gòu)和目的。

-**示例**：Whichofthefollowingisthebestopeningsentenceforacomplaintletter?

-**答案**：C.Towhomitmayconcern,Iwouldliketocomplainaboutsomething.

-**詳解**：投訴信的開頭應(yīng)正式且直接，"Towhomitmayconcern"是標準的開頭，直接表明寫信目的。

**2.選擇題（判斷題）**

-**考察知識點**：投訴信的禮儀和注意事項。

-**示例**：Itisappropriatetousehumorinacomplaintletter.

-**答案**：B.False

-**詳解**：投訴信應(yīng)保持專業(yè)和嚴肅，使用幽默可能顯得不尊重。

**3.選擇題（排序題）**

-**考察知識點**：投訴信的寫作順序。

-**示例**：Arrangethefollowingstepsinthecorrectorderforwritingacomplaintletter:

-**答案**：B.5,2,1,4,3

-**詳解**：正確的順序是先介紹自己（5），然后說明寫信目的（2），接著提供細節(jié)（1），請求解決方案（4），最后禮貌結(jié)尾（3）。

**4.填空題（單詞填空）**

-**考察知識點**：常用投訴詞匯。

-**示例**：Iamwritingto______aboutthepoorqualityofyourproduct.

-**答案**：complain

-**詳解**："Complain"是投訴信中的核心詞匯，表示提出不滿。

**5.填空題（句子填空）**

-**考察知識點**：投訴信的句式結(jié)構(gòu)。

-**示例**：________,IwouldliketocomplainaboutthebrokenitemIreceived.

-**答案**：DearSir/Madam,

-**詳解**：投訴信需使用正式開頭，"DearSir/Madam"是標準格式。

**6.改錯題（句子改錯）**

-**考察知識點**：投訴信的語言表達和語氣控制。

-**示例**：Iamveryhappywithyourproduct,butitarrivedbroken.

-**答案**：IamwritingtocomplainaboutthebrokenitemIreceived.

-**詳解**：原句表達的是滿意，不符合投訴目的，應(yīng)改為直接投訴。

**7.寫作題（投訴信寫作）**

-**考察知識點**：完整投訴信的寫作能力。

-**示例**：Writeacomplaintletter(about150words)tothecustomerservicedepartmentofacompanyaboutaproblemyouexperiencedwiththeirproductorservice.

-**詳解**：需包含稱呼、自我介紹、問題描述、解決方案請求和禮貌結(jié)尾。

**8.選擇題（判斷題）**

-**考察知識點**：投訴信的禮儀和注意事項。

-**示例**：Includingyourcontactinformationisnecessaryinacomplaintletter.

-**答案**：A.True

-**詳解**：提供聯(lián)系方式便于對方回復(fù)和處理問題。

**9.選擇題（排序題）**

-**考察知識點**：投訴信的寫作順序。

-**示例**：Arrangethefollowingstepsinthecorrectorderforwritingacomplaintletter:

-**答案**：B.5,2,1,4,3

-**詳解**：正確的順序是先介紹自己（5），然后說明寫信目的（2），接著提供細節(jié)（1），請求解決方案（4），最后禮貌結(jié)尾（3）。

**10.填空題（短語填空）**

-**考察知識點**：常用投訴詞匯。

-**示例**：Iwouldliketo______forafullrefund.

-**答案**：request

-**詳解**："Request"是禮貌地提出請求的常用詞。

**11.填空題（句子改寫）**

-**考察知識點**：投訴信的