1、酒店英語視聽說,Unit 1 Greeting Guests,Luggage front desk lobby registration,Warming up,Look and match.,1,When a guest comes to stay in a hotel, he should go to the _ to fill out the registration form. 2. When a guest arrives, the _ should come up to help him. 3. When people travel, they usually carry _ wit

2、h them. 4. The front desk is in the _of the hotel. 5. A _ works at the front desk.,front desk,bellman,luggage,lobby,receptionist,Warming up,Fill in the blanks with suitable words.,2,Video I,At the Gate,maam n. (美)女士 welcome v.歡迎 hotel n. 酒店 luggage n.行李 suitcase n. 手提箱 enjoy v. 享受 stay n. 逗留,New Wor

3、ds and Expressions,Video I,At the Gate,When a guest arrives at the hotel, the bellman greets her.,The bellman greets the guest in the evening. ( ) The bellman is very polite to the guest. ( ) 3. The guest has four pieces of luggage with her. ( ) 4. The bellman helps the guest with her luggage. ( ) 5

4、. The guest is satisfied with the bellmans service. ( ),F,F,T,T,T,Video I,At the Gate,Decide true (T) or false (F).,1,Video I,At the Gate,When a guest arrives at the hotel, the bellman greets her.,Video I,At the Gate,Watch the video again and then fill in the bellmans words.,2,Bellman: _. Guest: Goo

5、d morning. Bellman: _? Guest: Yes, please. Bellman: _ ? Guest: Just two. Bellman: _ ? Guest: Thats right. Bellman: _. Guest: OK. Bellman: _. Guest: Thank you. Bellman: _ .,Good morning,Can I help you with your luggage,How many pieces do you have,One suitcase and one bag. Is that right,This way, plea

6、se, maam.,After you, please.,Please enjoy your stay.,Video II,In the Lobby,clerk n. 服務員 introduce v. 介紹 manager n. 經(jīng)理 excellent adj. 杰出 service n. 服務 friendly adj. 友好的 helpful adj. 有幫助的 lobby n. 大堂，前廳 have a good time 過得愉快,New Words and Expressions,Video II,A guest is staying in the hotel. A clerk s

7、ees him in the hall, and introduces him to the manager.,In the Lobby,Clerk: How are you today, Mr. Johns? Guest: _. Clerk: This is our manager, Mrs. Li. Guest: _? Manager: How do you do? Welcome to our hotel. _? Guest: Excellent. The people here are very_. Manager: Thank you. _. Guest: Thank you.,Fi

8、ne, thanks.,How do you do?,How do you find our service?,friendly and helpful,I hope you have a good time here .,Video II,1,Fill in the blanks with the missing words.,In the Lobby,Video II,In the Lobby,A guest is staying in the hotel. A clerk sees him in the hall, and introduces him to the manager.,2

9、. How does Mr. Johns find the service here?,1. Who is Mrs. Li ?,Mrs. Li, the manager of the hotel.,Excellent. The people here are very friendly and helpful.,Video II,2,In the Lobby,Answer the questions.,Doorman: Good morning, maam. Welcome to our hotel. Guest: Good morning. Doorman: Can I help you?

10、Guest: Yes, please. Doorman: Is this your suitcase? Guest: Yes. Doorman: How many pieces of luggage do you have? Guest: Four. Doorman: Let me take them for you. Ill show you to the front desk. This way, please. Guest: Thank you. Doorman: My pleasure. I hope youll enjoy your stay in our hotel.,Listen

11、ing I,A doorman greets a guest at the gate of the hotel.,Listening I,1,Role-play the dialogue with your partner.,1. A: How do you do? B: 2. A: How are you? B: 3. A: Can I help you? B: 4. A: Nice to meet you. B: 5. A: Thank you. B:,How do you do?,Fine, thank you.,Nice to meet you, too,Yes, please.,My

12、 pleasure,Listening I,2,Fill in the blanks with proper expressions.,Listening I,2,Fill in the blanks with proper expressions.,6. A: How many pieces of luggage do you have? B: 7. A: How do you find our service? B: 8. A: This way, please. B: A: After you, please. B:,Four,Excellent. People here are ver

13、y friendly and helpful.,Thank you.,Thank you.,Doorman: Good evening, ladies and gentlemen. Welcome to our hotel. Guest A: Thank you. Doorman: Can I help you? Guest B: Yes. Please help us with our luggage. Doorman: Are all these yours? Guest A: Yes. There are ten in all. Doorman: OK. Ill take them fo

14、r you. This way, please. Guest B: Thank you. Doorman: You are welcome. Hope you have a good time.,Listening II,As some guests come to the hotel, the doorman walks up to help them.,Listening II,1,Role-play the dialogue with your partner.,May I help you with your suitcases, sir? Good evening, sir. Wel

15、come to our hotel. Are you Checking in? Yes. Yes, two suitcases and two bags. Anything else, sir? Do you have any baggage with you? No, thats all. Please step this way. Its slippery. Please mind your step. Yes, please. Thank you. After you, please. Yes, I will.,Listening II,Pair work. Decide which s

16、entences are spoken by the bellman B, which by the guest G. Then, arrange the sentences to make a good conversation.,2,G,G,G,G,G,B,B,B,B,B,B,B,Bellman: Guest: Bellman: Guest: Bellman: Guest: Bellman: Guest: Bellman: Guest: Bellman: Guest:,Listening II,Pair work. Decide which sentences are spoken by

17、the bellman B, which by the guest G. Then, arrange the sentences to make a good conversation.,2,Good evening, sir. Welcome to our hotel. Are you Checking in?,Yes.,Do you have any baggage with you?,Yes, please.,Yes, two suitcases and two bags.,May I help you with your suitcases, sir?,Anything else, s

18、ir?,No, thats all.,Please step this way. Its slippery. Please mind your step.,Yes, I will.,After you, please.,Thank you.,Pair work. Discuss what to say to the guest in the following situations and then write out the correct expressions.,e.g. in the morning Good morning. 1. in the afternoon _ 2. in t

19、he evening _ 3. any time of the day _ 4. helping the guest _ 5. showing the way _,Discussion,1,This way, please.,Good day.,Good evening.,Can I help you?,Good afternoon.,Group work. Discuss and write out the proper expressions according to each requirement.,1. When a male guest comes to your hotel in

20、 the morning _ 2. When a female guest comes to your hotel in the afternoon _ 3. When three men come to your hotel in the evening _ 4. When five women come to your hotel in the morning _ 5. When several men and women come to your hotel in the evening _,Discussion,2,Good morning, sir.,Good morning, ma

21、dam.,Good evening, sirs.,Good morning, madams.,Good morning, sirs and madams.,Language Points,How are you doing? Hows everything with you?,After you, please. Enjoy your stay with us. This is our manager.,Glad to meet you. I hope you have a good time here.,Can I help you with your luggage? Welcome to

22、 our hotel.,Language Points,Sensitive topics to be avoided when you greet guests or ask them questions. * age * financial status * politic * religion * marital status,Keep these important tips in mind.,Language Points,Keep these important tips in mind.,2. Questions to be avoided when you greet guest

23、s., Are you married? How much do you earn? Do you have a boyfriend/girlfriend? How old are you? What religion do you believe? Do you have children?,Language Points,Keep these important tips in mind.,3. Listening skills: listening for general meanings.,Do not try to understand everything! Listen for

24、the main words. Listen to what is important. e.g. WHO（name）WHERE（place）WHEN （time）,Shocking to Find I,Watch the video and discuss in pairs the mistakes in it. Then speak out and write down the sentences if necessary.,Shocking to Find I,Watch the video and discuss in pairs the mistakes in it. Then sp

25、eak out and write down the sentences if necessary.,a._,The bellman should open the door for the guest.,b._,The bellman should greet the guest.,c._,The bellman should help the guest with the language.,d._,The bellman should direct the guest to register.,Shocking to Find II,Watch the video and discuss

26、 in pairs the mistakes in it. Then speak out and write down the sentences if necessary.,Shocking to Find II,Watch the video and discuss in pairs the mistakes in it. Then speak out and write down the sentences if necessary.,a._,All the mistakes in Shocking to find one,b._,The bellman should say: “Can

27、 I help you, madam?”,Role-plays,1,Make short dialogues according to the following situations and do role-plays with your partners, using as many appropriate sentences as you can.,Mr. Robert Green comes to Cherry Hotel in the afternoon. A bellman greets him at the entrance, helps him with the luggage

28、, and directs him to the front desk for registration.,Clark White is an important guest of the hotel. The bell captain David introduces him to the manager Miss Li Hua. And she is pleased to talk with Mr. White.,2,Cultural Notes,Receptionist A hotel receptionist usually works in a waiting area such a

29、s a lobby. Their job is to welcome and register guests. A receptionist greets guests at the front desk and then provides them with a registration form to fill out. After the guest has completed the form, the receptionist makes sure that the guests full name, nationality, address, purpose of visit an

30、d signature are correctly and clearly entered. A receptionist has to sometimes deal with groups of people checking in together or large numbers of conference guests. After each guest is properly registered, the receptionist gives everyone room key, tells them their room number and floor, plus the daily room rate and check out time. Lastly, the receptionist should wish the guests an enjoyable stay at the hotel., Greet foreign f