1、Effective communication有效溝通,What is commnunication什么是溝通？,What is communication?,Communication is to talk about your thoughts and feelings, and help other people to understand them Communication is to share information with others by speaking, writing, moving your body or using other signals,Communic

2、ation is a kind of ability but not trait. Communication is trainable, the training will be more effective before candidates start their career.,亂講話的孩子,Purpose of communication溝通的目的,1、Performance control What you should do and what you cannot do? How to do it?,Purpose of communication,喜來登 經(jīng)理,Purpose

3、of communication,2、Motivate staff in order to reinforce their effectiveness.,Purpose of communication,3、to express your sense including both positive and negative ones.,Purpose of communication,4. Information flow,Basic problem, principle and requirement of communication,The basic problem of communi

4、cation: mindset(心態(tài)) The basic principle of communication: concern (關(guān)心) The basic requirement of communication: initiative (主動),1、Selfhood （自私）everything should be good to me 2、Ego（自我）There is only me in the space 3、 arrogant（自大）The thought is the answer,Basic problem - mindset(心態(tài)),1、Concern the diff

5、iculty 2、Concern the demand and inconvenience,Basic Principle - concern (關(guān)心),溫莎城堡,Basic requirement - initiative (主動),Initiative support and initiative reflection 主動升為經(jīng)理時(shí)，有沒有和別的部門打個(gè)招呼，說你看我需要怎么和你配合，問老總我需要再在哪方面努力？,Summary,The basic problem of communication: mindset(心態(tài)) The basic principle of communica

6、tion: concern (關(guān)心) The basic requirement of communication: initiative (主動),Process of communication溝通的過程,Process of communication,Speaking: Coding Media Listening: Decoding,How to coding： 1、Skill 2、Attitude 3、Knowledge 4、Cultural Background,Speaking: Coding Media Listening: Decoding,Speaking: Coding

7、 Media Listening: Decoding,Follow Me: Share one paper with your partner Separate your half into four parts with the same size Put each of them in the middle of any other Choose one to explain ALEXs choice,Distortion,Where distortion happens? Language utilize（語言不當(dāng)）， Recognition （認(rèn)知）， Interruption （干擾

8、）， Selection attention （偏見）。,Speaking: Coding Media Listening: Decoding,Language utilize（語言不當(dāng)），,中關(guān)村的死亡年齡,健力寶老總：張海,“做公司就是把公司做大” “做公司就是把別的公司吞并” 底下人： “做公司就是為了賺錢” “做公司就是把別的公司比下去” 開會總經(jīng)理的話要后講，多聽人家講話，總經(jīng)理的話要少講，最重要的是做結(jié)論。,Recognition （認(rèn)知）,Interruption （干擾）,開會，領(lǐng)導(dǎo)發(fā)言, Haloing: judge someone on a single or very s

9、mall number of traits episodes Stereotyping: place people in categories, classes or group of traits and then expecting them to behave in particular ways because of this Discrimination,Selection attention （偏見）,Key barriers of personal communication交流障礙,Key barriers of personal communication,1、differe

10、nces in status A. Two offices：large one for customer, small one with staff B. Professional words Doctor：5克氟美松 Lawyer：鐵條 Finance analysis：除權(quán)股（股息已經(jīng)分過，股票比較便宜，趁低買進(jìn)，將來漲價(jià)）,Conversation in ChinaChina,A: 還有沒有位子?。?B：你應(yīng)該先reserve你的space，現(xiàn)在只好standby，其實(shí)你cancel你的book沒什么關(guān)系，頂多no sure，現(xiàn)在是Golden week， 有沒有chance就不知道了。

11、,Key barriers of personal communication,2、reliability of sources 聽說浙江民企最強(qiáng)。 中國民企500強(qiáng)，146個(gè)在浙江，二代企業(yè)家都有危機(jī),3、cognitive bias。 Same job, man is better than woman-扯淡 Unmarried woman is steady-扯淡as well,Key barriers of personal communication,4、emotional impact 克朗基羅 （CEO of Boston Celtics）：Important decision

12、should be made in the second day,Key barriers of personal communication,Key barriers of team communication,羅斯福 珍珠港,Key barriers of team communication,1、information overload （信息泛濫） just one piece of paper tell me the packed information and settled e-mail Tell the information section：conclude summary

13、of information for colleagues,2、time pressure Triviality（瑣事）theory： important decision（made within two minutes) VS triviality (made within two months) 英阿馬島海戰(zhàn)，撒切爾3分鐘決定 英國騎車要帶頭盔，吵了3年,Key barriers of team communication,4、information screening (信息過濾) Information is power (top 100manager 80director 60 te

14、am leader 40 staff 20 Information is crisis (staff 100team leader 80director 60manager 40top 20),Key barriers of team communication,5、absence of feedback （缺乏反饋） Two reactions after your speaking: A. I do not understand B. I also do it by following my way After recording, you need to repeat your reco

15、rd, and tell your colleague what you have finished already after a few days. 水兵的兩聲“好”,Key barriers of team communication,6 Cultural background in multinational company “經(jīng)理，沒有功勞也有苦勞，沒有苦勞也有疲勞?！?“Sorry， we pay the money for your value. I signed you for three years, but you just showed me 1-year-value,

16、the rest of two is just copy and copy.” So, ask yourself: what is you value?,Key barriers of team communication,English man-principle Japanese-do not praise one people; do not do something different income=salary + personal bonus+ team bonus + supporting bonus + special bonus French man- be elegant

17、and complicated German- clear and accuracy American-work is out of life (KTV; 我不賺錢）,Key barriers of team communication,Remedies of communicating barriers,1. Feedback A. Response：老韓，完成了嗎？ B. Be sure：你要哪種紙,What we need to do？,What we need to do？,2、Simple your language A. Get the point. We just can foc

18、us within 10 minutes B. Use case.,3、active listening： Speak but not listen sham plea強(qiáng)辯,Active listening,Tell your opinion,Repeat your understanding,Repeat audiences understanding,What we need to do？,What we need to do？,4、control your emotion emotional words；control the volume；do not mad,Directions of communication,The directions of communication,膽,心,肺,往上溝通沒有膽（量）往下溝通沒有心（情）橫向溝通沒有肺（俯）,GM,SM,FM,A,B,C,D,往上溝通沒有膽（量）,Give options but not one-way-street to your toprecall tops focus,往下溝通沒有心（情）,1、You have