1、Lesson 9Business Meetings商務(wù)會議,How do you usually hold a meeting?,Main Points,1. Types & Purposes 類型和目的 2. Procedure 步驟 3. Useful Expressions 表達 4. Tips to Organize the Perfect Business Meeting 建議,1. Types & Purpose,Information-giving 信息給予 Problem-solving 解決問題 Brainstorming 頭腦風(fēng)暴 Decision-making 決策,Pr

2、ofits 盈利 Execution 執(zhí)行Administration 管理Mutual understanding Product development etc.,2. Procedure,Preparation 準(zhǔn)備 Opening 開場 During the meeting 會議 Closing 結(jié)尾 Writing Minutes of the Meeting 會議記錄,Make it clear what the theme of the meeting is. Make it clear when and where the meeting will be held. Give

3、notice to the participants by memo, phone or letter.,so the participants can well prepare for the meeting beforehand,Preparation,Invitation (e-mail or phone call) e.g. E-mail Subject：Sales Meeting Beijing 11 July 2007； Reason: We need to finalize the next product launch（產(chǎn)品發(fā)布）. Suggestion: We should

4、have a meeting before the Shanghai fair（交易會） in July. How about June 21? Options: If the date mentioned isnt possible for you, please suggest an alternative（替代選擇） in that week.,e.g. Thank you for the email. Ill go to your office to discuss the issue at 3 oclock on June 21st. Thank for the invitation

5、, but Im afraid I wont be in on Friday. However my colleague（同事） Li will stand in for me.,Phone call: considerate（體貼的，周到的） & polite e.g. Could we schedule（安排） a time to meet next week? 詢問對方是否有意開會 How about sometime after lunch? 建議會議時間 See you on Monday at 7. 確認開會日期和時間 Sure, no problem. Shall we say

6、Thursday at ten? Im afraid I have another appointment then. Right, so well meet Friday at ten, then, at your office.,Opening,Starting 開頭 Welcoming 歡迎 Introducing 介紹 Stating purpose/aims/objectives 說明意圖 Setting the agenda 確定議程 Timing 定時 Defining roles 選定角色,Right, lets begin. (Starting) Its a pleasure

7、 to welcome(Welcoming) Id like to introduce (Introducing) There are three items on the agenda. (Setting the agenda) Mary, could you take the minute? (Defining roles) Kelvin, I wondered if youd like to tell us something about? (Defining roles) The purpose of this meeting is to(Stating purpose / aims

8、/ objectives ) I would like to finish by 10 oclock. (Timing),Meeting inside a company e.g. Can I have your attention? Id like to get things under way（正式開始）. OK, everybody, we seem to be complete（完整的）. Can we get started? Meeting with clients e.g. OK, if you like, we can start now. International meet

9、ing e.g. Since the majority（大部分） of the required number is present, the meeting is formally declared（宣布） to be convened（召開）.,Set the objective （目標(biāo)） e.g. The purpose of this plenary session（全體大會） is to make a general review（總復(fù)習(xí)） of our activities during this past year, and to propose（提出） new plans fo

10、r activities during the coming year. Timing e.g. Weve scheduled（計劃） one and a half hours for the meeting.,During the Meeting,A. Agreeing B. Getting the participants（參與者） attention C. Commenting D. Disagreeing E. Giving opinions F. Requesting information （請求信息） G. Clarifying （澄清） H. Asking for opinio

11、ns,Typical Example,Mr. Yang: Now Id like to get things under way(get the participants attention). The main topic on todays agenda is the development of a U.S. sales strategy for the new EBP.（今天會議的主題是新開發(fā)產(chǎn)品EBP在美國的銷售策略。） Id like to hear any and all of your ideas. Mr. Wallace, could you start the ball r

12、olling（開始發(fā)言）? (ask for opinions) Mr. Wallace: Yes. I think one of the main causes of the poor U.S. sales of the original EBP was our advertising strategy.(give opinions) In my opinion, we should put the new product into market as soon as possible.,Mr. Ivans: I cant agree with you (disagree), because

13、 we used the same agency for both the Japanese and U.S campaigns（活動）, and the campaigns were very similar, but the response was 40% higher in Japan (clarify, request information). Mr. Wallace: Ill tell you what I think the trouble is. They used visuals and music to convey an overall image, but did n

14、ot say much about the product. Japanese are accustomed to（習(xí)慣于） this type of advertising, but Americans tend to want more information from ads. (give opinion, comment) Mr. Ivans: Well, It sounds reasonable. I understand your point of view. (agree),Mr. Wallace: And I think the historical（歷史的） and cult

15、ural（文化） basis for this difference in advertising is that. Mr. Yang: Can I just come in here?（我能插句話嗎） This is interesting, but lets get back to the main issue. Mr. Yang: Right, that just about covers it. Lets adjourn（休會） the meeting.,Closing a Meeting,Summarizing: e.g. The opinions presented so far

16、may be summarized as follows: 目前為止，意見小結(jié)如下： In conclusion, ladies and gentlemen, I would point out that, although we have made gratifying progress, many still remain to be done. 總之，女士們、先生們，我要指出的是，雖然我們已經(jīng)取得了令人滿意的進步，但還有很多事要做。 This meeting has been an important one but I am sure that you all recognize th

17、at our real work has just begun. 本次會議是一次非常重要的會議，但我肯定你們大家意識到我們真正的 工作才剛剛開始。,As Chairman, I would like to thank you for attending and to congratulate you on the fact that we have completed all of the items on our agenda. 作為主席，我感謝您的參與，我們完成了議事日程上所有的項目，并因此而祝賀您。 Thank you all for attending/coming. 感謝各位的光臨。

18、 I hope to see you again. 我希望再次見您。 Lets call it a day. 讓我們到此結(jié)束吧。,Writing Minutes of the Meeting,Brief Loyal,MINUTES OF THE DIRECTORS MEETING HOLIDAY NOTICE Date: _ Place: The meeting room of the company Present: . 1.Report The notice of convening（召開） this meeting and the managers report on the state

19、 of business of the company was read by the secretary. 2.Resolution（決議） With the consent（同意） of the meeting, the chairman made a speech and proposed that a gold metal be given to Mr. Zhang as a reward for his industrious（勤勉的） and successful service in the past 2 years. Mr.Zhang seconded the motion(附

20、議), which was then put to the meeting and carried unanimously（全體一致地）. Signature: _ Date: _,Useful Expressions,Running a Meeting 主持會議 The following phrases are used to conduct（主持） a meeting. These phrases are useful if you are called on to conduct a meeting.,溫和地表示同意：I guess I see what you mean. 表示非常贊

21、同：Absolutely. I think thats a fantastic idea. 表示同意：I think youre right. 表示反對：Im afraid I cant agree with you there. 提出建設(shè)性的意見：Why dont we? 展示幻燈片用語：Allow us, then, at this point to present some slides. 讀報告的開場用語：My paper is a literature review. 提問用語：May I ask a question? This is an extremely difficult

22、question to answer. 表示原因的用語：The age of the product was a contributory（有利的）factor in the accident. 預(yù)計結(jié)果用語：We can anticipate the following consequences: 表示需要考慮：Let us focus our attention on 舉例用語：Here, I am just showing you a few examples of ,Tips to Organize A Perfect Business Meeting,Ensure Appropria

23、te Participants at the Meeting. Postpone the meeting rather than holding a meeting without critical staff members. 為了提高會議決策效率，需要確保會議關(guān)鍵人員到場。 2. Involve Each Participant in Actions. This ensures that each participant is involved in the topic of the meeting and in the follow-up. Youll accomplish more r

24、esults with the whole team pulling than with one dominant staff person trying to push everyone else up the hill. 調(diào)動所有人的積極性，確保每個與會者都在獻計獻策。 3. Be a referee(裁判員) and employ a time-keeper. Have one person in the meeting be the time-keeper so you can focus on facilitating, summarizing, clarifying, and ju

25、st keeping things moving. 嚴格控制會議時間和節(jié)奏，確保議題的討論順利進行。,4. Have a theme. Make it clear why this meeting is happening, why each person is participating at a given time, and then use your agenda to amplify (擴展) how the theme will be explored in each section of the meeting. 引導(dǎo)大家圍繞議題展開討論，防止跑題。 5. Stay on target. As soon as the needed permission, notification, or task assignment is completed, just move on to the next item. 目標(biāo)明確