1、1,課堂課資,關(guān)于考試： 平時成績（70%）：課堂發(fā)言+考勤 卷面成績（30%）,上課方式： 課本內(nèi)容 學(xué)生自己發(fā)言,2,課堂課資,PART 1 The Front Office,The Managers Remarks,1. What is the aim of a hotel ? 2. Can you say something about the great importance of the front office ? 3. Why should the hotel staff have a strong sence of responsibility ? 4. How can th

2、e hotel achieve greater financial success ?,Questions:,3,課堂課資,UNIT 1,Room Reservations,1-1 A Long Distance Call Reservations(長途電話預(yù)定) 1-2 A Group Reservation(團體預(yù)定) 1-3 A Face-to-face Reservation(門市預(yù)定),equivalent 平行的 arrival 到達的 May 26th 5月26日 credit card 信用卡 take care of 照顧，處理 parking lot 停車場 10% dis

3、count 九折,representative 代表 UA 美國聯(lián)合航空 confirmation 確認 assist 協(xié)助；幫助 southward 向南 available 可獲得的 referral 參考的,Dialogues:,New Wards:,4,課堂課資,UNIT 1,Room Reservations,Exercises 2:,Self-Introduction Please make a brief self-introduction in 3 minutes at least, you can try it from the aspects below: name hom

4、etown interestsnobodywilleverknow.Youjustflyintothesky; thewholeskyisyours.Buttheparrotwasclingingsodeeply,sohard,thatthemansaid, Whatisthematter?Areyou mad? Hetriedtotaketheparrotoutwithhisownhands,butthe parrotstartedpeckingat him,andatthesametimehewasshouting, Freedom!Freedom!,3,35,課堂課資,Thevalley

5、sinthenight echoedandreechoed,butthemanwasalsostubborn;hewasafreedomfighter.Hepulledtheparrotoutandthrewhimintothesky;andhewasvery satisfied,althoughhis hand washurt.Theparrothadattackedhimasforcefullyashecould,butthemanwas immensely satisfiedthathehadmadeasoulfree.Hewenttosleep.Inthemorning,asthema

6、nwaswakingup,heheardtheparrotshouting, Freedom!Freedom Hethoughtperhapstheparrotmustbesittingonatreeoronarock . Butwhenhecameout , theparrotwassittinginthecage.Thedoorwasopen.,4,36,課堂課資,Unit 3 Personalized Services 個性化服務(wù),37,課堂課資,Dialogues: 3-1 About the Room Services (客房用餐服務(wù)) 3-2 Solving the Minibar

7、 Problem (解決小冰箱的問題) 3-3 About Baby-sitting Services (托嬰服務(wù)),Function Study：P132 Structure Study：P131 Exercises： 1 P135 III 2 P136 IV 3 P134 I,38,課堂課資,Thestorygoesthattwofriendswerewalkingthrough thedesert.Duringsomepointofthejourneytheyhad anargument,andonefriendslappedtheotherone in theface. Theonew

8、hogotslappedwashurt,butwithoutsaying anything,hewroteinthesand: Todaymybestfriend slappedmeintheface.“ Theykeptonwalkinguntiltheyfoundanoasis,where theydecidedtotakeabath.Theonewhohadbeen slappedgotstuckinthemireandstarteddrowning, but thefriendsavedhim.,1,39,課堂課資,Afterherecoveredfromtheneardrowning

9、,hewroteon astone: Todaymybestfriendsavedmylife.“ Thefriendwhohadslappedandsavedhisbestfriend askedhim, AfterIhurtyou,youwroteinthesandand nowyouwriteonastone.Why? Theotherfriendreplied: Whensomeonehurtsuswe shouldwriteitdowninthesandwherewindsof forgivenesscaneraseitaway.Butwhensomeonedoes somethin

10、ggoodforus,wemustengraveitinastone wherenowindcanevereraseit.,2,40,課堂課資,LEARNTOWRITEYOURHURTSINTHESANDANDTO CARVEYOURBENEFITSINTHESTONE. Theysayittakesaminutetofindaspecialperson,an hourtoappreciatethem,adaytolovethem,butan entirelifetoforgetthem. Sendthisphrasetothepeopleyoullneverforget.Itsa short

11、messagetolet themknowthatyoullneverforget them.,3,41,課堂課資,Unit 4 Laundry Services,Dialogues: 4-1 Explain How to Get the Service (介紹洗衣服務(wù)) 4-2 Suggesting Expressing Services (建議快洗服務(wù)) 4-3 “Honesty Is the Best Policy” (誠實至上),42,課堂課資,Unit 4 Laundry Services,Structure Study Function Study Exercises(練習(xí))： 1 P145 IV 2 P146 V 3 P144 I,43,課堂課資,Unit 5 Miscellaneous Services, Dialogues 5-1 Open the Door with the Duplicated Key (用備用鑰匙開門) 5-2