1、Professional Terms,旅游英語行業(yè)術語,I. Travel Departments Ii. Types of Tour 旅游類型 Iii.Types of Travel Suppliers and Their Functions Iv. Modes of Transport V. Players of Hospitality接待部門 Vi. Room Types and Bed sises Vii. Room status definitions: Viii.Names of Hotel Guest Room Facilities Ix. Posts at the concie

2、rge X. Method of Cooking,XI. Types of Meeting XII. Terms of Exhibitions XIII. Types of Health and Recreation Facilities XIV. Currencies in the World XV. Types of Attractions XVI. Types of Travel Activities XVII.Types of Problems and Emergencies XVIII. Types of Complains XIX. Types of Checkout Servic

3、es XX. Selling the Travel Market,Match the position given below with the travel departments that follow.,a. busboy_ m. porter_ b. runner_ n. night auditor_ c. steward_ o. chef_ d. sales executive p. chief engineer e. bellboy/bellhop q. floor housekeeper,f. accountant_ r. vegetable cook_ g. electrici

4、an_ s. pantry helper_ h. room attendant_ t. reservation agent_ i. host/hostess_ u. laundry attendant_ j. telephone operator_ v. concierge_ k. bartender_ w. receptionist_ l. cashier_,Ii.Types of Tour 旅游類型,1.A prearranged travel program for a group escorted by a guide. Conducted tour有導游的旅游2.A prepaid

5、travel program of sightseeing, meals, and accommodations for a group accompanied by an escort from the ginning to the end of the trip.Escorted tour全程陪同的旅游3. A prepaid tour including air, hotel, ground transfers, and prearranged sightseeing and guide service for individuals.Foreign individual/ indepe

6、ndent tour 散客-包價旅游4. A tour including transportation, hotels, transfers, sightseeing, and meals. Inclusive tour包價5. An inclusive tour in which the traveler can have a self-drive rental car.Fly-drive package tour自駕旅游,6. A tour designed for clients sharing curiosity or concern about a common subject.

7、Special interest tour 專門興趣旅游，同好旅游 7. A tour in which travelers can relax and do things they enjoy. Leisure travel 休閑旅游 8. A tour on a large ship or a boat for pleasure. Cruise 豪華游輪旅游 9.Familiarization trip, a low-cost trip or tour offered to travel agents by a supplier or a group of suppliers to fam

8、iliarize the agents with their destinations and service. Fam trip踩線體驗旅游 10.Foreign individual tour or foreign independent traveler FIT散客,Types of Travel Suppliers and Their Functions,1. A large, more comprehensive form of respective tour operator. Destination management company. 2. An industry promo

9、ting car rentals to business travelers. Car rental company 3. A marketing professional who works to stimulate interest in a particular town, city, state, province, or region. Destination marketer 4. A sponsored trip in which clients are brought to the destination so that they can see it for themselv

10、es. Familiarization trip,5. A company that contact with hotels, transportation companies, and suppliers to create a complete vacation package. Tour operator 6. An air transportation system including its equipment, routes, operating personnel, and management. Airline 7. A company offering travel on a

11、 large ship for pleasure, during which you visit several places. Cruise line,Iv. Modes of Transport,An above-ground train system.Light rail. 輕軌（單軌） A plane making a particular journey.Flight A bus service that goes regularly between two places. Shuttle bus.定點班車 A train that floats about 10mm above t

12、he guide way on a magnetic field. It is pulled by the guide way itself by changing magnetic field. Maglev train 磁懸浮式 A railway system that runs under the ground below a city. Metro 地鐵 A car and driver that you pay to take you somewhere. Taxi A big expensive car.Limousine A number of connected carria

13、ges pulled by an engine along a railway line. Train.,Players of Hospitality接待部門,Match each of the expressions with the players of hospitality. Tourist attractions: Historical or scenic spots displaying culture, beauty or poetry of nature that attract tourists. Travel agent: Designing and selling tou

14、rs and travel packages for independent travelers or escorted clients. Tour operator: A counselor who sells the products and services of the travel businesses. Incentive travel company: Dealing directly with arranging incentive travel packages for corporations wishing to reward or motivate their staf

15、f or their customers. Exhibition/meeting planner: Flexible，negotiable and well-experienced experts assisting directly with a clients planning of meetings or exhibitions. Hotel: Offering food, drink and, if so required, sleeping accommodation, without special contract, to any traveler who appears abl

16、e and willing to pay a reasonable sum for the services and facilities provided and who is in a fit state to be received. Destination management company: A company that specializes in the organization and logistics of meetings and events.,ViRoom Types and Bed sises,Match the best meaning given below

17、with the expressions in the right column. a. A room with 1 single bed, strictly for 1 adult only. No extra beds are available. Single b. A roll-away bed to accommodate 1 person. Extra bed c. A room with either 3 single beds, or 1 queen bed and 1 single bed (or equivalent) to accommodate 3 adults. Tr

18、iple c. Aroom with one queen or king sized bed to accommodate 1 adult only. Double for Single Use e. A room with either 4 single beds, or 1 queen-size and 2 single beds (or equivalent) to accommodate 4 adults. Typically, no extra bed is available. Family/Quad f. A room with either 1 queen or king si

19、zed bed to accommodate 2 adults. A third adult requires an extra bed. Double g. A bedroom with a small living area to accommodate 2 adults, unless specified otherwise. A third adult required an extra bed. Junior Suite/Suite h. A room with 2 single beds accommodating 2 adults. A third adult required

20、an extra bcd. Twin,Vii. Room status definitions: 1Occupied: A guest is now registered to the room. 入住 2On-change: the guest has left, but the room has not yet been cleaned and readied for resale.在理 3Skipper: A guest has left the hotel with out making arrangements to settle the account. 逃房 4Complimen

21、tary: The room is occupied, but the guest doesnt have to pay for its use. 預留 5Late checkout: The guest has asked and been allowed to check out later than the hotels standard checkout time. 延時 6Stayover: The guest is not checking out today and will stay at least one more night. 續(xù)住 7Checkout: The gues

22、t has settled the account, returned the room keys, and left the hotel. 空 8Sleep-out: A guest is registered to the room, but the bed has not been used. 預定,ViiiNames of Hotel Guest Room Facilities Match the best expressions given below with the items in the box that follow. 1mini-bar 2safe-deposit box

23、 3lamp 4HVAC （Heating Ventilating and Air-conditioning 采暖通風及空調(diào)設備） 5Bath tub 6Mini-jar 7Flush toilet 8Data port （數(shù)據(jù)終端）,Ix. Posts at the concierge,1Concierge assistant: works in cooperation with the bell captain under the direction of the concierge. 2Concierge: Assists guests throughout their stay; tr

24、ansports and handles guest baggage to and from several areas of the hotel; checks mails and messages. 3Bellmen: Is responsible for solving all guest baggage and transportation problems, and is in charge of the baggage room; handles, stores and distributes all heavy incoming and outgoing baggage. 4Be

25、ll captain: works under the direction of the concierge. Oversees the appearance, conduct and activities of the bellmen. 5Doormen: help guests enter and leave the hotel; assist guests with baggage; store and handle baggage; aid guests getting in and out of motor vehicles by opening and closing doors;

26、 make necessary arrangements for dispatching taxis, and direct and oversee traffic in the hotel driveway.,X. Method of Cooking,a. Cook in dry heat especially in an oven. bake b.Prepare food; make ready or fit for eating by the means of heating; person who prepares food. Cook c. Cook in a little liqu

27、id, usually with the lid on the pot; a dish of boiled meat and vegetables. stew d. Cook in a lot of fat or oil. fry e. Stew gently; cook in a liquid at a temperature below boiling point. simmer f Cook by dry heat (e.g.on a gridiron). roast. g. Heat to a temperature at which vapour forms (100 for wat

28、er); prepare (as food) in a liquid heated to the piont that it begins to give off steam. boil,Types of Meeting,1.One face-to-face group sharing experiences in a field with a expert group leader. 2.A discussion with opposite sides on a question in a field. 3.The regular coming togethere of large grou

29、ps, lasting several days for one session and a certain length of time between each two sessions.,4.A general and formal meeting of a group for action with a certain goal, including a general session and smaller meetings. 5.The gathering of a number of people in a place, to confer or carry out a part

30、icular activity. conference. 6.A meeting similar to convention with a shorter time and a fewer attendees than those of a congress, but with much discussion and participation.congress,Meeting. Convention. Conference. Congress. Seminar. Forum.會議。大會。會議。國會。研討會。論壇,XII. Terms of Exhibitions,Match the best

31、 meaning given below with the expression that follow. a. Raw space.b.Booth. c. Floor plan. d. Rainbow door. e. Fascia.f. Badge. g. Drayage. h. Banner. 原始空位，展臺攤位，平面圖，彩虹門，招牌，標記徽章，運費，橫幅,XIII Types of Health and Recreation Facilities 康樂設施類型,Stationary bicycle; sauna; treadmill; free weights; tennis cour

32、t; golf ; karaoke; bowling.,XIV,The well-known credit card in the world: American Express, 美國運通卡， International Dinners Club, 大來俱樂部卡， Visa, 維薩卡 Mastercard 萬事達卡 PST 太平洋時區(qū), CST 中部時區(qū)，EST 東部時區(qū),XV Types of Attractions,The natural beauty, recreation, such as landscape, seascape, parks, mountains, flora, c

33、oasts, islands, so on and so forth. Natural attractions Retail operations dealing in gifts, handcrafted goods, art, and souvenirs that attract tourists.Commercial attractions Mega-events such as the Olympics, World Cup, and World Fairs or market, parade, celebration, anniversary, charitable endeavor

34、, etc.Festivals and events Opportunities for the travelers to visit city facilities, but rarely attract foreign visitors. Economic attractions The places in the country, either of architectural interest or associated with a particular person, family, or period.Cultural attractions Such institutions

35、as Disneyland.Man-made attractions,XVI,XVI. Types of Travel Activities Guided tours of monumentsHistorical tourism Meals in rustic inns, costume festival, folk dance performance and arts and crafts demonstrations in “old style”fashion.Cultural tourism Attending convention, meeting and seminars. Busi

36、ness tourism Bird-watching, nature observation, hiking and bush-walking, nature photography, outdoor education, and whale-watching. Eco-tourism Participation in sports, curative spas, sun bathing and social contact in a relaxed environment. Leisure travel Visit theme cities while on tour. Urban tour

37、ism A pilgrimage to Mecca that the Muslinm delegation goes on. Religious tourism,XVII,.Types of Problems and Emergencies food poisoning, typhoon, tsuname, locked elevator, physical assault, terrorist attack. Air-conditioning breakdown,XVIII Types of Complains,Mechanical complaint Attitudinal complai

38、nt Service-related complaint Unusual complaint.,XIX. Types of Checkout Services,Match the scenes with the ways of chekout that follow: Sorry, I dont have enough cash on me. Can you charge the change to my Visa card? Our checkout time is 12 noon. So if you stay until 3:00 p.m., well charge you half the one-night room rate. Where is the foreign currency exchange counter? Can you sign the folio before we transfer it to your city account? L