1、Home Assignment,Speaking-Page 86,Comparison,Ramsden Mixed results Turnover increased by 25% Net profit rose by less than 4% Restructuring the context of the problem, the particular assignment, and the purpose of the memo. Identify the exact reason for writing the memo and make it clear to the reader

2、. Summary segment. This segment should provide a brief statement of important suggestions. This will help the reader quickly understand the key points of the memo. The summary can also include links or references to sources that you have used in your research on the issue.,Discussion & Segment- Writ

3、ing,Discussion segment. In this segment, include all of the details that support your ideas and recommendations for solving the problem. You may also choose to propose future problems that may arise and discuss how your recommendations ensure these problems will not occur (see tips). Closing segment

4、. Close the memo with a friendly ending that states what actions you want the reader to take. Consider the ways that the reader can benefit from the information in the memo and how these changes will be advantageous.,Sample Memo Format/Template,Date: December 12, 2005 To: John Jones, Marketing/Commu

5、nity Relations Director From: Jayne Smith, CHAM, Director of Patient Access Subject: 2005 National Healthcare Access Personnel Week National Healthcare Access Personnel Week will take place April 5 - 9, 2005. National Healthcare Access Personnel Week provides the perfect opportunity to enhance guest

6、 relations, increase hospital morale and improve communications. NAHAM has great ideas for recognition programs and promotional activities. We would like your support and expertise in planning our special events, especially those involving the entire hospital. Please review NAHAMs website (http:/www

7、.) which provides background information on this important celebration. I would appreciate your suggestions for organizing our activities during this special week. We hope you can support us in the worthwhile effort. I look forward to hearing from you.,To: all staffFrom: XXXDate: 7 July 200

8、0Re: Smoking policyAs there are only two smokers in this building, they have agreed to smoke outside. However they will need regular cigarette breaks. Please consider smokers when organizing meetings. You are advised to plan breaks at least every two hours and consult them as to how they could make

9、these loss hours up.,Problems at work- Listening,Listen to five talks. Decide the reasons why they lost their jobs. B F A E G,Were they treated fairly?- Speaking,Listen to five talks. Decide the reasons why they lost their jobs. B F A E G,How to deal with these incidents?- Speaking,Read the incidents on page 102. Would you: take no action a