1、第 PAGE9 頁(yè) 共 NUMPAGES9 頁(yè)2022年7月3938管理英語(yǔ)2試題及答案2022年7月3938管理英語(yǔ)2試題及答案 一、交際用語(yǔ)(共計(jì)10分，每小題2分) 1-5題：選擇正確的語(yǔ)句完成下面對(duì)話，并將答案序號(hào)寫在答題紙上。1.-Should I leave earlier tomorrow morning? -_A.Yes， its better to leave earlier to avoid the morning traffic.B.Yes， you will.C.No， you shouldnt.答案A 2.-How are you feeling now? -_A.M

2、uch better.B.Its OK.C.Thank you.答案A 3.-What time does the train leave? -_A.On Tuesday.B.In the morning.C.At half past five.答案C 4.-Good morning， Sunshine munity Center!May I help you? -_A.Id like to book one air ticket.B.Im glad to introduce myself to you.C.I need a plumber to repair the water pipe i

3、n my kitchen.答案C 5.-Would you mind filling the questionnaire for me? -_A.No problem.B.Sorry， I cant go there.C.I really appreciate that.答案A 二、詞匯與結(jié)構(gòu)(共計(jì)30分，每小題2分) 6-20題：閱讀下面的句子，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的正確選項(xiàng)，并將答案序號(hào)寫在答題紙上。6.One day， our dreams will_reality.A.turnout B.turn into C.turn away 答案B 7.I dont kno

4、w_.I just arrived here two minutes ago.A.whats going on B.how is going on C.who is going on 答案A 8.Write the telephone number down_you forget.A.on case B.in case C.under case 答案B 9._you prepare cross training plans， you need to consider both the pany benefits and the employee benefits.A.Although B.Ev

5、en if C.As 答案C 10.We think that Smith should be told about his_condition as soon as possible.A.physic B.physic C.physical 答案C 11.We should keep in mind_the feedback is very helpful for planning future meetings and events.A.what B.that C.when 答案B 12.Im writing to_a position as a puter engineer in you

6、r pany.A.thank for B.wait for C.apply for 答案C 13.We_it very much that youve e to give us a timely ride.Otherwise we would miss the train.A.appreciate B.e_pect C.promise 答案A 14.We feel_with the inconvenience the service center brought us.A.disappointed B.worried C.surprised 答案A 15.Customers_refuse to

7、 filling the questionnaire are not permitted to buy the product.A.what B.which C.Who 答案C 16.The music_like the singing of a bird.A.hears B.sounds C.listens 答案B 17.Our workers have been checking the heating system since you called us.I_you it will perform well soon.A.argue B.affect C.assure 答案C 18._t

8、he fog， we should have reached the annual meeting site on time.A.Because of B.In spite of C.But for 答案C 19.His action is always_with his words.A.constant B.consistent C.continuous 答案B 20.We have to_our annual work report to the manager ne_t week.A.hand in B.handout C.hands up 答案A 三、閱讀理解(共40分，每小題4分)

9、21-25題：閱讀下列短文，從A、B、C三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在答題紙上。Passage l Angry customers tend to aim their dissatisfaction and plaints at staff members.If this happens to you，you should remember that they are actually e_pressing their dissatisfaction about the pany and not about you as an individual.But if you wish

10、 to be successful in any business， then you have to learn how to handle angry customers.Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：Never argue back.You must stay calm and aim to satisfy the customer even in the most difficult situ

11、ations.It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth.Make sure you listen more than you speak.By listening carefully， you will be able to understand why the custom

12、er is plaining， so that satisfactory steps can be taken.Show that you care：Use every opportunity to e_press your apology and understanding.You have to show that you will do everything within your power to try and resolve the situation.This e_hibition of your concern will win the customer over.There

13、will be a significant change in their behaviour.Control your anger and be patient.Learn to rela_ and calm yourself.Having patience with your customers and with yourself will go along way in winning over hostile customers.The above guidelines are very useful in every situation in life and you can suc

14、cessfully tackle hostile circumstances by following them.If you follow the above tips， you are on your way to succeeding in your career.21.At whom do angry customers tend to aim their dissatisfaction and plaints? A.Staff members.B.pany managers.C.Those who acpany them.答案A 22.When a customer shouts r

15、udely at you， you should_.A.argue back and protect yourself B.keep quiet and leave the customer alone C.keep calm and listen carefully to the customer 答案C 23.The underlined sentence“Use your ears more than your mouth”means_.A.Your mouth is not more important for you than your ears B.You should liste

16、n more than you speak C.You should talk more than you listen 答案B 24.When dealing with an angry customer， which is NOT the right attitude? A.Be concerned.B.Be patient.C.Beam used 答案C 25.Which of the following statements is true according to the passage? A.When the customers plain， you neednt listen c

17、arefully.B.You neednt say sorry to those angry customers.C.You should rela_ yourself and try to understand the angry customers.答案C 26-30題：請(qǐng)根據(jù)短文內(nèi)容判斷給出的語(yǔ)句是否正確，正確的寫“T”，錯(cuò)誤的寫“F”，并將答案寫在答題紙上。Passage 2 If you take the following steps， you can make a satisfactory annualreport.And your boss and other supporte

18、rs will be impressed.Defining your acplishments.What difference did you make?What has changed in your munity or field because of your work over the past year?Take all of your activities over the last 12 months and divide them into three to five major acplishments.Less is more：Be selective.If you inc

19、lude everything， the annual report bees cluttered with information.You should think about what you want to focus on， and then select statistics to represent that and highlight key achievements with photos， or case studies， etc.Adding visuals and charts：Visuals and charts can reduce the need for te_t

20、s and details.And they will make the report more attractive.Its great if you produce a full color publication with lots of nice photography.Of course， it will depend on your resources.A strong call to action：A strong call to action at the end of your report will impress the readers deeply.Make it cl

21、ear what youd like your readers to do once theyve read it， such as donate， purchase services， etc.26.Before writing the report， you should gather all the work you have done over the past year.答案T 27.The contents of the report should be selective.答案T 28.The idiom“a picture is worth a thousand words”i

22、s appropriate here.答案T 29.The application of visuals and charts can make the report more boring.答案F 30.Ending the report with a strong call to action will offend he readers.答案F 四、翻譯(共計(jì)20分，每小題4分) 31-35：請(qǐng)從以下A、B、C三個(gè)選項(xiàng)中選出最佳翻譯，并將答案序號(hào)寫在答題紙上。31.The more familiar interviewing feels to you， the less an_iety you will feel with the process.A.你對(duì)面試越熟悉，在面試過程中你的焦慮就會(huì)越少。B.面試中