1、國際商務(wù)禮儀學(xué)生復(fù)習(xí)計(jì)劃題國際商務(wù)禮儀學(xué)生復(fù)習(xí)計(jì)劃題9/9國際商務(wù)禮儀學(xué)生復(fù)習(xí)計(jì)劃題國際商務(wù)禮儀復(fù)習(xí)題I.TrueofFalseQuestionsArriving10-15minuteslateforabusinessappointmentisnotuncommoninFrance.Womencannotworkalongsidemen,exceptinthemedicalprofessioninSaudiArabia.YoucanengageinconversationsaboutreligionandpoliticsinSaudiArabia.Showinguplateforbusines

2、smeetingsinAustraliahelpstomakeagreatimpression.5.AdvancereservationforvisitingprofessionalpersonagewithbusinessorgovernmentofficeisrequiredinAustralia.YoucansignacontractorwriteothersnameinredinkinSouthKorea.SouthKoreansareusuallyfriendly,andnegotiationscanbeveryeasy.Koreanwomentraditionallykeepthe

3、irfamilynamesaftertheirmarriage.ItisoktopassthingswithyourlefthandinIndia.NevertouchsomeoneelsesheadinIndiabecausetheheadisconsideredtheseatofthesoulinIndia.Modestyisimportantinthewayyoudress,speakandcarryyourselfinSouthKorea.Braziliansliketobeearlyforanappointment.Inbusinessnegotiations,Russiansvie

4、wcompromiseasasignofweakness.DontpraiseorrewardanyoneinpublicinRussia,asitmaybeviewedwithsuspicionorcauseenvyandjealousy.15.Youthinkyoushouldavoidaskingquestionsataninterviewbecauseitisrudetointerrupttheinterviewerbydoingso.Itisokforyoutocomplainaboutyourformerbossduringaninterviewgivenbyacompetingc

5、ompany.Thedresscodeinthebusinessworldisveryconservative.Thismeansnothingflashyandprovocative,toocausal,tootight.Menhavenochoicebutasuitandatie.Althoughtherearemanyvariationsonthestyleofthesuit,theyarestillverymonotonous.Whenyoudiscussbusinesswithyourcustomers,youmaynotpayattentiontoyourbehaviorandth

6、atbusinessetiquetteplaysanimportantroleduringbusinesscommunications.Whenwetalkwithastranger,weusuallyuseSirwhenheisamanandMissorMadamforawoman.21.Asarepresentativeofyourcompany,youwanttoensurethatyoumakethebestimpressiononpotentialclients-andthatmeanshavingatleastabasicfamiliaritywiththecustomsandpr

7、acticesoftheregion.22.Whilemakingintroduction,menshouldrisewhilewomenmayremainseated.23.Youshouldalwaysstanduptogreetandshakehandswithvisitorsenteringyouroffice.Thereisalwaysatleastoneformalreceptiondinner,eitherforwelcomeorforfarewell.Youshouldalwaysturnoff(orsilence)yourcellphonebeforeheadingintoa

8、nyjobinterview.Nomatterwhattypeoflevelofjobyouareapplyingfor,youshouldalwaysgooutofyourwaytogreetthereceptionistsandsecretarieswithsincerity.Thecorrectwaytobutterbreadistocutitwithknifefirstandthenbutterandbiteit.Atanydinnerparty,dishescanbeservedandremovedfromwhereitisconvenient.Totheleftandaboveyo

9、urplatewillbetheglassesyouwillbeusingduringthemeal,arrangedfromlefttorightintheorderthattheywillbeusedifseveralwinesaretobeservedtoaccompanydifferentcoursesofthemeal.Itisimproperforawomantoapplylipstickatthetableafterameal.31.Afterthecompletionofaformaldinner,placetheknifeacrosstheforkacrosstheplate

10、withtheknifebladefacingoutward.32.ShowingrespectforseniorityandrecognizingthehierarchicalstructurearevitalforestablishingandmaintainingstrongbusinessrelationshipsinRussia.33.Itspolitetomakeabusinessappointmentbefore10:.orafter5.inGermany.34.PunctualityisextremelyimportanttoaGermanbusinessman.35.Itis

11、customaryforAustralianbusinessmentoexchangegiftsatfirstbusinessmeetings.36.Deadlinesshouldnotberushed!MakingdecisionsisoftenaslowandthoughtfulprocessinIndianculture.Whenyouknowacompanyyouareinterviewingwithishavingacasualdayonthedayyouareinterviewed,itisbesttodressdownfortheinterview.CasualFridaymea

12、nsIcanjumpoutofbedanddressmyselfcasuallytowork.Anyway,Fridayiswhenwecansetfreefromcompanydresscode.39.Injob-hunting,firstimpressionsarecritical.Complexaccessoriesarenecessarytoimpresstheinterviewers.40.Professionaldresscodestandardsarealiveandwellinmajorfinancialandexecutivemanagementandanyonewhoasp

13、irestotopmanagementknowsthatyourpersonalappearancecounts.Firmhandshakesarereservedformenatthebeginningofameetingwhilelooseonesforladiesattheendofameeting.42.Ifyouareintroducingsomeonewhohasatitle“Doctor”,forexample,includethetitleaswellasthefirstandlastnamesintheintroduction.43.Youshouldpayattention

14、toInternationalProtocolbecausesomeculturesdislikephysicalcontact,evenhandshakes.Alltheindividualsininternationalbusinessactivitiesaresupposedtobeequalintakingtheresponsibilityofobservingthesamebusinessetiquette,regardlessoftheiragegender,raceandnationality.,45.ThecustomarywayofgreetingisabowinJapan.

15、46.TheemphasisinJapanesebusinesscultureisontheactofgift-givingnotthegiftitself.A“yes”maymeanalotofthingsinPhilippines;therefore,oneshouldbeawareofthesubtletiesofaparticularconversation.Whenyouvisitcustomers,colleaguesandotherassociates,youcanfeelfreetoreadanydocuments,cards,etc.ontheirdesks.Filipino

16、sthriveoninterpersonalrelationships,soitisadvisabletobeintroducedbyathirdparty.Donotrushdeals.SouthAfricansareverycasualintheirbusinessdealings.II.MultipleChoiceQuestions1.Whenbeingintroducedtoapersonwhoisphysicallychallengedsuchasmissingtherighthand,whatshouldyoudo?Nothing-waitfortheindividualtooff

17、ertheirlefthandfirst.Smile,makeeyecontact,butavoidhandshaking-itisnotnecessary.Proceedasusualonlymakingthelefthandadjustmentiftheyinitiate.D.Immediatelyofferyourlefthandtoestablishacomfortpositionforthem.Howlongshouldahandshakelast?Aslongastheintroductionitself.Longenoughsothattheothercanhaveadeepim

18、pressionofyou.Endbeforetheintroductionisover.Itdoesntmatter.Shouldamanwaitforawomantoinitiateahandshake?Ofcourse.LadyFirstisafirmruleonalloccasions.Notinabusinesssetting.Thereisnopreferentialgenderinthebusinessarena.Onlywaitforanoldladytoinitiateahandshake.Onlywaitforayoungladytoinitiateahandshake.Y

19、ouaretalkingwithagroupoffourpeople.Doyoumakeeyecontactwith:justthepersontowhomyouarespeakingatthemoment?eachofthefour,movingyoureyecontactfromonetoanother?C.nooneparticularperson(notlookingdirectlyintoanyoneseyes)?threeofthefour?Whenyoureceiveabusinesscard,whatshouldyoudo?Putitawayimmediatelyintoyou

20、rpocket.Putitinawalletthatwillbeputinyourbackpocket.Readitcarefullyandplaceitonthetableinfrontofyou.Putinacardcaseimmediately.AreceptionistshouldunderstandtheimportanceofthejobaskeeperofthegateandthevoiceofthecompanygreetingthepublicandobservethefollowingbehaviorguidesEXCEPT_.Areceptionistshoulddres

21、sconservatively.Areceptionistshouldwearmakeupproperly(ifalady,usuallyalady)andhavehis/herhairstyleneatlyandconservativelydone.C.Areceptionistshouldnoteat,chewgum,smoke,ordrinkatthereceptionistdesk.D.AreceptionistshouldreadnewspaperatthedeskormagazinesWhenyougreetavisitorinyouroffice,youshould:saynot

22、hingandlether/himsitwhereshe/hewishes.tellher/himwheretosit.say“Justsitanywhere”.saynothingandlether/himstandthere.Youhaveforgottenalunchwithabusinessassociate.Youfeelterribleandknowheisfurious.Youshould:_writealetterofapology.sendflowers.keepquietandhopeheforgetsaboutit.callandsetupanotherappointme

23、nt.Inajobinterview,itisbetterforyoutoaskquestionsabout_.jobduties,managementstyle.vacation,sickleaves.salaryandbonuslunchbreaksandsoon.Tobepreparedforajobinterview,youshouldcollectandneatlyarrangeyourimportantpapersinanicebriefcaseorportfoliothatincludefollowingEXCEPT_.A.coverlettertheresumeworksamp

24、lesdrivinglicenseTherecognizedbusinesscolorsare_.yellowandwhiteredandblackblackandgraypinkandblueInsomecountries,peopletendtohaveacasualattitudetowardtime,sowhatwillyoudoforyourappointment?Youdbetterbealittlebitlate,butnomorethan5minutes.Alwaysbepunctual.Youcanbe15minuteslateasitissociallypolite.You

25、canbe10minutesearlier.13.Wheretoputtoothpicksservedforthefinger-foodduringthecocktailparty?A.Putthematthenearbyplate.B.Hidetheminthepocket.C.Throwtheminthetoilet.D.Lookaroundandfindthesignofplatetoputthem.Youarethehostofacocktailparty.Ifyoufindoneoftheguestsisalone,youshould_.approachhimandkeepontal

26、kingwithhimquicklygreethimandthenturntotheotherguestsgreethimandintroducehimtotheotherguestslethimalonebecausetheguestmaywishtohavearestItiscasualFriday,butyouwillmeetwithanimportantclient.Howdoyoudressyourself?AsyounormallywouldonFriday-theconceptofcasualFridayiswellunderstood.Abitnicerthanyouwould

27、normallyonFriday,butnotinanythingspecial.Appropriateforabusinessmeeting.D.Youdontgivemuchthoughttoyourdressatallandgetdressedquicklysimply.16.Youhaveabusinessmeetingscheduled,butyouarerunningalittlelate.clientshavebeenwaitingabout5minutesalready.Whatdoyoudo?A.Leavewhatyouareworkingonandmeetwiththecl

28、ients.B.Tellyourassistanttotelltheclientsyoullbethereinafewminutes.andYourC.Quicklyfinishwhatyouaredoing,thenbeginthemeeting.D.Goandseetheclientsyourself,tellthemyouarerunninglateandwillbefinishedsoon.Itissaidyoushouldmakebusinesscallsduringthetimeofofficehoursmostpeoplearefreshesttoreceivethem.When

29、isit?8a.m.to10a.m.10a.m.tonoon1.to3.3.to5.Youreinarestaurantandathinsoupisservedinacupwithnohandles.Youreatatableinarestaurantforabusinessdinner.Midwaythroughthemeal,yourecalledtothetelephone.Whatdoyoudowithyournapkin?TakeitwithyouFoldandplaceittotheleftofyourplateLooselyfolditandplaceitontherightsi

30、deLeaveitonyourchairWhilehavingadinner,foodispassed_.clockwisecounter-clockwiseacrossthetablethewayonewants21.InBrazil,menshakehandswhengreetingoneanother,whilemaintainingsteadyeyecontact.Howdowomengenerallygreeteachother?A.ShakehandsB.KisseachotheronthecheeksC.Shakehandsandthenkisseachotherontheche

31、eksD.Kisseachotheronthecheeksandthenshakehands22.WhatisagoodconversationtopicinBrazil?FootballArgentinaPoliticsReligion23.InBrazil,whenmakingabusinessappointment,howlonginadvanceshouldtheappointmentbemade?A.ThereisnoneedforanappointmentB.ThreedaysC.OneweekD.TwoweeksWhich“handgesture”shouldnotbeusedi

32、nBrazil?OKgestureThumbupHandshakeThumbdownIfyouwanttodobusinesswithRussian,whichofthefollowingbehaviorsiscustomarybeforemakingatriptoRussia?Informtheprospectivecompanyofyourintendedbusinessproposalsandobjectives.Describeyourproductsindetailstotheprospectivecompany.Asktheprospectivecompanytomeetatthe

33、airport.Bringexpensivegiftstotheprospectivecompany.Generally,tobeginameeting,whowillopenthediscussioninRussia?TheheadoftheorganizationThespecialpublicspeakeroftheorganizationThedesignatedambassadoroftheorganizationItdepends.27.WhennegotiatingwithaGermanbusinessman,youdbetter_.A.talkaboutsomefamilyis

34、suesfirstB.talkaboutsportsfirstC.praisetheirbeautifulsuitsD.gettothepointdirectly28.WhenweintroducepeopleinGermany,itspolitetointroduce_first.A.seniorormenB.seniororwomenC.childrenorwomenD.childrenormen29.WhenyoumeetaGermanforthefirsttime,youreexpectedtobring_.A.aboxofchocolateB.abouquetofflowerC.no

35、thingD.abottleofwine30.WhenyouvisitAustralians,thebesttimeforbusinessactivitiesis_.A.fromMarchtoNovemberB.fromDecembertoFebruaryC.fromMarchtoMayD.fromJunetoAugust31.WhichgiftshouldNOTbebroughtwithusifinvitedtoanAustralianbusinesspersonshome?A.abottleofredwineB.aboxofDOVEC.abunchofflowerD.arabbittoy.

36、WhenwillmanyKoreanbusinessmentakevacation?Mid-Julytomid-AugustJanuarytoMarchMid-Septembertomid-OctoberJunetoJulyWhichisagoodtopicwithKoreanbusinessmen?KoreanwarCommunismPersonallifeLocalculture34.Whatisthemeaningof“Namaste”inIndian?GoodbyeThankyouHaveagooddayIrespectyouWhichofthefollowingstatementsi

37、snottrueregardingdoingbusinesswithIndianBusinessmen?A.Indianmendonotgenerallyshakehandswithwomenoutofrespect.B.Dousetitleswheneverpossible,suchas“Professor”or“Doctor”.C.Dorefuseanyfoodordrinkofferedtoyouduringbusinessmeetings.D.Indiansappreciatepunctualitybutmaynotreciprocateit.Trytobeflexible.Whatd

38、oesan“ok”signmeaninJapanFineSuccessOverMoneyWhatisthecoreoftheJapaneseculture?AmbitionPolitenessCollectivityHierarchyWhichofthefollowingstatementsisnottrueregardinggiftexchanginginJapan?GiftgivingiscommoninJapan.Giftsusuallyareopenedinthepresenceofthegiver.Giftsareusuallywrapped.Whiteflowersshouldbe

39、avoided.39.WhichofthefollowingtopicsshouldntwechoosewhencommunicatingwithThais?A.ThedeliciousfoodintheircountryB.ThepleasantholidayexperienceC.TherumoraboutthekingandtheroyalfamilyD.Thefamoustouristssites.WhydoRussianbusinessmen(women)sometimeslosetheirtemper,walkoutofthemeeting,orthreatentoterminat

40、etherelationship?Theygetangry.TheyattempttocoerceyoutochangeyourpositionTheyjustwanttohaveacupoftea.TheyarejokingYouareatabusinessdinnerwhensomeonetoastsyou.Whatshouldyoudo?A.Saythankyouandtakeasipofyourdrink.B.StandupandgiveashortspeechC.Standupandreturnthefavorbygivingthetoasterhisorherowntoast.D.

41、Smile,butdonothingmoreWhenisitappropriatetotakeacellphonecallduringabusinesslunch?A.Whenyouexcuseyourselffromthetableandtalkinanotherpartoftherestaurant.B.Whenthecallconcernsthoseyouarehavinglunchwith.,thecallisfromtheboss).C.Onlywhenyoumakethecallverybriefandapologizetoyourlunchmates.D.Never.Whensh

42、ouldyouarriveatabusinessmeeting?A.Nomorethan5minutesbeforethemeetingtime.B.30minutesbeforethemeetingtime,soyoucangetyourfootingonthemeetingspace.C.Nomorethan10minutesbeforethemeetingtime.D.Attheexactmeetingtimesoyoudontinconvenienceanyone.Atabusinesslunch,whencanyoubegintalkingbusiness?Assoonasthefoodorderismade.Assoonaseveryonearrivesatthetableandhasexchangedpleasantries.Assoonaseveryonehaschosenamenuitemtoorder,butbeforetheorderismade.D.Assoonasfoodisorderedandpleasantriesareexchanged,aslo