1、1378國(guó)開(kāi)電大本科管理英語(yǔ)3期末考試第三題閱讀選擇題庫(kù)（考試珍藏版）試題A question that often troubles food companies is how to control problems like rats and insects without harming the food. Pest control experts say poisons should never be used where they may enter food. They say the first line of defense against pests is to clean

2、the places where the food is handled or stored.Floors, food preparation surfaces and tools can be disinfected with chemicals like chlorine, iodine or bromine. Food containers should be stored about half a meter off the ground and about half a meter away from any walls. Storage areas should be kept d

3、ry and clean.Containers for raw materials such as rice, wheat, etc. should be kept closed and clean. Any foodstuff split during delivery or handling should be cleared up both inside and outside the building. Pests enter a building from the outside, so pay attention to outer wal Is. Smal 1 stones can

4、 be used to cover the ground and block the growth of plants and the grass should be kept short to deny pests a place to live.Check that doors and windows are completely closed. Also any hole that might allow pests to enter a bui Iding should be Pi 1 led. Rats can enter through a hole the size of a c

5、oin. A nouse can pass through a hole half that size.Supervisors should make a 1ist of pest control measures to be taken by employees. This will aid the efforts and also help prepare for any inspections. In most countries, there is a food and drug administration bureau, or some agency with a simi lar

6、 name, which enforces ruIes nationwide, responsible for rules about the use of pesticides, etc. However, businesses where food is stored, prepared or sold must also fol low state and local health laws. Most of these governmental departments or bureaus have their websites with information about food

7、safety policies and other issues. People can easi1y access the information. 操作提示：通過(guò)題干后的下拉框選擇題目的正確答案。According to pest control experts, why should poisons never be used in food companies? 答 案Because they may enter food.What is the first 1ine of defense against pests?答案To clean the places where food i

8、s handled or stored.How can floors, food preparation surfaces and tools be disinfected?答案Wi th chemicals.Why should attention be paid to outer walIs?答案To prevent pests from entering a bui Iding from outside.What dose the passage mainly talk about?答案How to control rats and insects wi thout harm ing t

9、he food.試題A question that often troubles food companies is how to control problems like rats and insects without harming the food. Pest control experts say poisons should never be used where they may enter food. They say the first line of defense against pests is to clean the places where the food i

10、s handled or stored.Floors, food preparation surfaces and tools can be disinfected with chemicals 1 ike chlorine, iodine or bromine. 1ood containers should be stored about half a meter off the ground and about half a meter away from any walIs. Storage areas should be kept dry and cIean.Containers fo

11、r raw materials such as rice, wheat, etc. should be kept closed and clean. Any foodstuff split during delivery or handling should be cleared up both inside and outside the building. Pests enter a building from the outside, so pay attention to outer walls. Smal1 stones can be used to cover the ground

12、 and block the growth of plants and the grass should be kept short to deny pests a place to live.Check that doors and windows are completely closed. Also any hole that :night al low pests to enter a bui Iding should be fi 1 led. Rats can enter through a hole the size of a coin. A mouse can pass thro

13、ugh a hole half that size.Supervisors should make a list of pest control measures to be taken by employees. This will aid the efforts and also help prepare for any inspect ions. In most countries, there is a food and drug administration bureau, or some agency with a similar name, which enforces rule

14、s nationwide, responsible for rules about the use of pesticides, etc. However, businesses where food is stored, prepared or sold must also follow state and local health laws. Most of these governmental departments or bureaus have their websites with information about food safety policies and other i

15、ssues. People can easily access the information. 操作提示：通過(guò)題干后的下拉框選擇題目的正確答案。Where, according to Pest control experts, should poisons never be used? 答案Where there are few rats.From the text, we know that like chlorine, iodine or bromine are all.答案fruilsOuter walls are built .答案to prevent pests from ente

16、ring a bui Iding from outside.Why is it necessary for supervisors to make a list of pest control measures? 答案To help control pests and help prepare for any inspection.The responsibilities of a food and drug administration bureau is .答案to set up rules about the use of pesticides and enforces them al

17、1 over the country. 試題Door-knocking is the most effective way of making face-to-face community contact, but it has become a lost art. With the recent focus on customer privacy, door-knocking seems like an intrusion into other peoples lives. But those who try it for the first time arc usually surpris

18、ed by the pleasant reception they receive. Here are some suggestions that will help you promote your services facetoface.BEFORE YOU GO OUTBEGIN WITH A DOOR HANGERTry leaving a door hanger two days before you go door-knocking. 11 should briefly describe the project and say that someone will be around

19、 in person.WEAR AN OFFICIAL NAME TAGDoor-knockers should wear name tags with the logo of their organization. The best name tags will also include a color photo and the name of the caller.HAVE PEOPLE KNOCK THEIR OWN BLOCKSThe easiest way to do door-knocking is to try your local area first. Being a ne

20、ighbor creates an immediate connection with the person answering the door； after that, everything else is easy.FIND A GOOD EXCUSE TO DOOR-KNOCKA short survey about local concerns or a current project is a good excuse. Figure out responses for various situations. What if the person who answers the do

21、or cannot speak English? What if a chi Id answers the door?WHEN YOU GO OUTWHEN TO GO AND WHAT TO DO FIRSTThe best times to knock arc usually Saturdays. On other days, after dinner is ideal. When someone answers the door, smile and introduce yourself； say you are a volunteer and, if it helps, state w

22、here you live. Give the name of your organization and, briefly, the reason for the visit.STATE WHAT ACTION THE OTHER PERSON SHOULD TAKE AND THE BENEFITSTell the person what they need to do and how their actions wi11 benefit themselves and others. If a person hesitates, emphasize benefits you* ve alr

23、eady mentioned and then, if necessary, add further benefits. If a person agrees, fol low up immediately. If possible, get a donation, a signature, or a promise.RECORD CONTACT INFORMATION ON THE SPOTRecord names, addresses, e-mai1 addresses, phone numbers, and responses to questions on the spot. You

24、won* t remember them later! 操作提示：通過(guò)題T后的下拉框選拝題目的正確答案。Why does the author say that door-knocking has become a lost art?答案People focus on privacy increasingly, so door-knocking seems like an intrusion into other peoples 1ivesWhich step shou1d be firstly taken when you try door-knocking?答案Leave a door h

25、angerWhat does the under1ined phrase on the spot mean?答案without delayWhich time is not appropriate for door knocking?答案Monday morning.Who wi11 receive pleasant reception when they try door-knocking?答案A neighbor who does good preparation and has significant project to introduce.試題Human Resources Mana

26、gement (HRM) is the process of managing people and their relationships in an organization. These two processes are important in the success and growth of a business.In managing people, staffing is the most important component of HRM. It needs to make guidelines and procedures for hiring and placemen

27、t. Staffing also involves the management of employees on matters like monitoring of holidays, absences, health and safety, disciplinary action, and dismissal.Another important element of HRM in managing people is keeping the employees in the company. The training of employees to enable them to impro

28、ve thei r career development is very important. Good HRM policies ensure that there are clear regulations which show the pay levels for the different positions in an organization. It is important for the staff to know the career path, pay, training and other opportunities that are available to them.

29、 Performance management is another important component of HRM. The reason for this is that many employers use it to evaluate career improvement and to determine pay increases.The secondary role of HRM is the management of the relationships among peop1e in an organization. This includes staff within

30、departments as well as across the whole organization. The relationship between staff and management is an important factor in tne success of an organization. It decides how fast an organization wi11 realize their goals.The focus of HRM is the people within an organization. Regular planning, monitori

31、ng and evaluation are important for the success of URM. Successful management ensures that al 1 employees know their role, career development and also feel part of an organization. 操作提示：通過(guò)題干后的下拉框選擇題目的正確答案。 is / are important in the success of a business.答案Th。 process of managing people and their rel

32、ationshipsThe most important component of IIRM is .答案 JstaffingAccording to the passage, it is important for the employees to know the career path, pay, training and other opportunities through . 答案pol iciesWe can useto evaluate career improvement and to determine pay increases.答案performance managem

33、ent is NOT mentioned in the text about the success of HRM.答案Training試題Im Michael Bush, Managing Director of Hoogle Engineering. I am pleased to welcome you here to our website and 1 d like to tell you a little about the company and its organization. Iloogle Engineering was set up in 1960. 1t was div

34、ided into several departments at that time, such as the sales department, marketing department , and production department. Lots of managers were employed to manage it al 1.Fortunately things are different now. Sixty people are employed by Hoogle and communication between departments is considered t

35、o be one of the most important aspects of the business. The market is global so we need to make contact with customers worldwide, not just locally.But in the old days we were al 1 in different departments and never spoe to each other. We had a tall structure. Traditionally we had people at the first

36、 level on the shop floor, manufacturing products according to the instructions which they were given. Then you had a supervisory level of people who supervised them every day. Then you moved up to the middle management, who were doing the tasks of getting new business, and then you had the senior ma

37、nagement team , and then you had the board , who decided the business strategy. So there were a lot of levels in the company in the old days actually.The structure today is that we form teams within teams to place people who can manufacture a product. Each team has members that can manufacture diffe

38、rent products. The actual teams now arc self-managing, so we don* t even have team leaders. You* vc got the teams, and then you* ve got two people, only two people, who are what you think of as management. This is generally called flat structure.Hoogle Engineering was set up in .答案the twentieth cent

39、uryThere are many different of management in a tai 1 structure.答案levelsPeople in a flat structure usually work in .答案teamsAll of the following statements are true according to the passage EXCEPT that . 答 案the author thinks the two structures have the same functionsThe best title for the passage wou

40、1 d be w .答 案Organization Structure in Hoogle Engineering試題Im Michael Bush， Managing Director of Hoogle Engineering. I am pleased to welcome you here to our website and Id like to tell you a little about the company and its organization. Hoogle Engineering was setup in 1960. It was divided into seve

41、ral departments at that time, such as the sales department, marketing department, and production department. Lots of managers were employed to manage it al 1.Fortunately things are different now. Sixty people are employed by Hoogle and communication between departments is considered to be one of the

42、 most important aspects of the business. The market is global so we need to make contact with customers worldwide, not just locally.But in the old days we were all in different departments and never spo 2018.I have been conducting marketing research based on online questionnaiies with more than 200

43、respondents participating. There is a large demand for a new theme park as our city has a good location with a large population.Besides, 1 have heard that our competitors plan to expand their business here. If we donl grasp this oppoiluni ly, they wi 11.The most important thing for us to do now is t

44、o find out whether we have enough funds available. There fore, we need a budget repoit from the Financial Department.1 am looking forward to your further consideration.Yours FuiihTullyJames Wang試題Write a reply to a complaint letter according to the information given below.投訴者：George Smith回夏者：Peter B

45、ruce, Manager投訴原因：2018 10日在網(wǎng)上購(gòu)買的Note 10手機(jī)(Note 10 mobile phone)有質(zhì)量問(wèn)題，不能 拍照(take pictures),不能收發(fā)信息(receive or send messages)調(diào)査結(jié)果：確實(shí)有質(zhì)貴問(wèn)題解決方案：退貨(refund)或換部新手機(jī)(exchange)參考范文：Dear George Smith.Thank you for your letter of May 10, 2018 concerning about the problem that occurred with the mobi1c phono.We wi

46、sh to express our deepest regret over the unfortunate incident. 1 appreciate your sincerity and agree that Note 10mobi le phone is imperfect in terms of taking pictures or sending messages. Please accept my sincere apologies.After checking with our assembly staff in the workshop, it is clear that a

47、smal1 part of the mobi le phone was not instcil led correctly. I can assure you that this oversight will never happen again. We have shipped the replacement of the new Note 10 mobi le phone and we bc：icvc this will be up to the standards you have come to expect from our company.Yours Sincerely,Peter

48、 Bruce試題以李明的身份，根據(jù)下表內(nèi)容，寫一篇英文作文介紹自己的日程表。Write a short passage according to the information of the fol lowing timetable.Li Mings Timetable from Monday to Friday(No. 3 Middle School)TimeActivity6 : 30get up7 : 00have breakfast7 : 30go to school8 : 3012: 05have 4 classes12 : 05have lunch at school14: 001

49、5 : 40have 2 classes15: 4016 : 40play baskctbal1 / footbal116 : 40go home18: 00have supper18 : 30 22 : 00do homework, watch TV, do some reading22 : 00go to bed參考范文:This is my timetable. 1 study at No. 3 Middle School from Monday to Friday. 1 get up at 6： 30 a. m. 1 have breakfast at 7： 00 and then I go to school. I dont 1 ike to be late. Our classes b