202I年全球支付報(bào)告隨著電子商務(wù)的興起,數(shù)字錢包蓬勃發(fā)展2020年全球電子商務(wù)增長(zhǎng)加速,交易額達(dá)到4.6萬(wàn)億美元,比2019年增長(zhǎng)了!9%〇2020年數(shù)字錢包占電子商務(wù)交易量的44.5%,比2019年增長(zhǎng)6.5%〇中國(guó)消費(fèi)者在數(shù)字錢包方面領(lǐng)先,占電子商務(wù)交易量的72.1%。美國(guó)數(shù)字/移動(dòng)錢包普及率落后于全球平均水平,數(shù)字錢包占僅電子商務(wù)交易的29.8%,比2019年增長(zhǎng)了23.7%〇預(yù)計(jì)到2024年,數(shù)字錢包將占全球電子商務(wù)支付量的51.7%,信用卡（20.8%）和借記卡（12%）的份額略有下降。在POS萎縮之際,現(xiàn)金倉(cāng)促撤退銷售點(diǎn)最直接地感受到新冠的影響,2020年全球交易量比2019年下降4.4%,預(yù)計(jì)全球經(jīng)濟(jì)復(fù)蘇將發(fā)生在18-24個(gè)月內(nèi)。2022全球交易量增長(zhǎng)率將達(dá)到6.5%,然后在2023年和2024年分別增長(zhǎng)3.3%和3.5%。新冠大流行使現(xiàn)金的減少速度加快了三年多,超過(guò)了2020年的預(yù)測(cè)。2020年,現(xiàn)金占全球銷售點(diǎn)交易量的20.5%,比2019年減少了32.1%〇移動(dòng)錢包填補(bǔ)了現(xiàn)金的空缺,比2019年增長(zhǎng)!9.5%,占2020年銷售點(diǎn)交易的25.7%〇在歐洲、拉丁美洲和北美,信用卡（22.4%）和借記卡（22.3%）占銷售點(diǎn)支付的大部分,而在亞太地區(qū)和中東和非洲的使用相對(duì)較少。展望2024年,預(yù)計(jì)現(xiàn)金使用量將比2020年再減少38%,僅占全球銷售點(diǎn)交易量的12.7%〇預(yù)計(jì)到2024年,移動(dòng)錢包將比2020年再增加30%,占全球銷售點(diǎn)交易量的33.4%〇worldpayfromFIS廠INTRODUCTIONGLOBALPAYMENTTRENDSKEYINSIGHTSMARKETGUIDESMETHODOLOGYPAYMENTTERMS2020changedourworldandhowweinteractwithinitmorethananyotherycrecenthistory.Forthefirsttime,nomatterwherewewere,weexperienceds(together.We'veexperiencedemotionallowsandhopedforourfuture.We'vetoalterourdailyhabitsandadjustfutureengagements.We'velearnedabouttechnologyandservicesthathelpusdealwithbeingathomemoreoften.We'reconnectedbymorethanjustcommerce.We'reconnectedbyasharedexperience.Thathasinevitablyalteredourconnectionstocommerce.Asbusinessesbegantoreopenandwelearnedhowtonavigatetheworldamidstthepandemic,itbecameclearthatrebuildingeconomieswasessential.Doingittherightwaywillallowforsmarterexperiencesandsmarterinteractions.That'sthefoundationofThe2021GlobalPaymentsReportbyWoridpayfromFIS.We'llexplorehow2020catapultedpaymentsyearsaheadofwheretheywereprojectedtobeandwe'lldiveintowhatcommercewilllooklikepostpandemic.Beyondjustpayments,we'llhighlightthenewestmodemcurrencyandconsiderationsforenteringdifferentmarkets.You'llgetthesmarterinsightsyouneedtobuildatrueomnichannelexperience.We'veseentherapidchangethatcanoccurinadigitalworld.Paymentoptionsarefrequentlyevolvingandcompetitionoverpaymentmarketsharecontinuestoincrease.We'llhelpyoucreatesmartercustomerexperiencesbyhelpingyouunderstandwhichpaymentmethodsarepopularandwhichnewonesareontherise.Rebuildingoureconomiesandbusinesseslieswithallofus.Itstartswithunderstandingwherechangeoccurredandapplyingthoseinsightstocreatethesmartercheckoutexperiencesconsumershavecometoexpect.Whiletherewasn'taguidebookfornavigatingapandemic,wecangiveyouasolid,smarterpaymentsroadmaptothefuture.Let,sstartbyrebuildingbusinessesandrethinkingsmarteraboutcommerce.Consumerpaymentpreferencesvaryconsiderablyaroundtheworld,reflectinganinfinitediversityofhistorical,technical,cultural,economicandregulatoryfactors.Aitemativepaymentmethodslikedigitalwalletsandbanktransfersarenowinthemainstream,ifnotintheoutrightmajority,andlegacymethodslikecreditcardsandcashcontinuetodecline.Widespreaddisruptionscreatedaprofoundshiftincommerceandpayments,acceleratingtheadoptionofdigitalwalletsine-commercewhilehasteningthedeclineofcashatthepointofsale.Digitalwalletsthrivease-commercesurgesE-commerceexplodedin2020topostthehighestgrowthrateinfiveyearsashome-boundconsumerssoughtalternativestoshutteredbrick-and-mortarstores.Globale-commercegrowthacceleratedin2020despiterecessionaryheadwinds,postingU.S.$4.6trillionintransactions,a19%increasefrom201penetrationbyallConsumerpaymentpreferencesvaryconsiderablyaroundtheworld,reflectinganinfinitediversityofhistorical,technical,cultural,economicandregulatoryfactors.Aitemativepaymentmethodslikedigitalwalletsandbanktransfersarenowinthemainstream,ifnotintheoutrightmajority,andlegacymethodslikecreditcardsandcashcontinuetodecline.Widespreaddisruptionscreatedaprofoundshiftincommerceandpayments,acceleratingtheadoptionofdigitalwalletsine-commercewhilehasteningthedeclineofcashatthepointofsale.Digitalwalletsthrivease-commercesurgesE-commerceexplodedin2020topostthehighestgrowthrateinfiveyearsashome-boundconsumerssoughtalternativestoshutteredbrick-and-mortarstores.Globale-commercegrowthacceleratedin2020despiterecessionaryheadwinds,postingU.S.$4.6trillionintransactions,a19%increasefrom201penetrationbyall8%in2019to1gDigitalwalletsrere-commerceconsvolumein2020,udigitalwallets,ac-wheredigital/mwalletsgrewtoreover2019levels.Digitalwalletgaincards,banktransidigitalwalletsto(2024withslightd(to12%).By2024,digitalwallets,creditanddebitcardswillaccountfor84.5%ofe-commercespend.Buynow,paylater(BNPL)continuestoearnmarketshare,expectingtodoublefrom2.1%in2020to4.2%by2024.Onenewcomponentofour2020e-commerceanalysisisdirectdebitDirectdebitisaformofbanktransferwherearetailerwithdrawsfundsdirectlyfromaconsumer'sbankaccountonaspecifieddateafterthepurchase.MostpopularinEuropewhereitearned4%ofshare,directdebitwasusedfor1.2%ofglobale-commercepaymentsin2020.CashbidsahastyretreatamidPOScontractionPoint-of-salefelttheimpactofCOVID-19mostdirectly,with2020globaltransactionvolumefalling4.4%from2019.Projectionsseerecoveryfromtheglobalrecessiontransactionvolumestaking18-24months,returningto6.5%globalgrowthratesin2022,andthen3.3%growthin2023and3.5%in2024.Disruptionsinpaymenttypeswereasequallydramaticasthereductionsintotalvolume.COVID-19isacceleratingthepaceofcash'sdeclinefasterthaneventhemostbullishprojections.Thepandemicacceleratedthedeclineofcashbyoverthreeyears,exceedingin2020ourpreviousprojectionfor2023.Cashwasusedfor20.5%ofglobalPOSvolumein2020,a32.1%reductionfrom2019.Cashtransactionvaluesfellsteeplyaroundtheworldin2020:by21.9%inNorthAmerica,33.6%inEurope,34.7%inLatinAmericaand36.6%inAPAC.Cashhasfallentohistoricallylowusagearoundtheworld,representingonly5.4%ofPOStransactionvolumeinCanada,4.5%inNorway,11.9%intheU.S.andlessthan10%inmarketsasdiverseasAustralia,HongKongandSweden.Mobilewalletsgainedmuchofcash'ssharelossatthepointofsale,rising19.5%over2019torepresent25.7%of2020POStransactions.Thepandemicusheredinawaveofinterestincontactlesspaymentmethods,acceleratingalreadygrowinginterestinmobilewallets.Creditcards(22.4%)anddebitcards(22.3%)continuetoeammajoritysharesofPOSpaymentsinEurope,LatinAmericaandNorthAmerica,whileseeingcomparativelylessuseinAPACandMEA.AnewcategoryinourPOS2020analysisisPOSfinancing,whichrepresentsamixoflegacyandemergingpaymentsthatextendconsumercreditatthepointofsale.Thisindudescreditofferedbyretailers,financialinstitutions,marketplacesandBNPLservices.ThespectrumofPOSfinancingisbroadeningconsumerpaymentchoiceswhileboostingmerchantconversions.POSfinancingrepresents3.5%ofglobal2020POSshare,projectedtomaintainfairlysteadyshareat3.3%in2024.Lookingaheadto2024,weexpectthetrendawayfromcashtocontinueasconsumerscementtheirpreferencesofmoreconvenient,contactlesspaymentmethodsatthepointofsale.Whileacceleratingcash'sdecline,wedonotexpectasignificantcashbounce-back-regardlessofCOVID-19'sultimatetrajectory.Weprojectcashwilldeclineanadditional38%from2020torepresentjust12.7%ofglobalPOSvolumeby2024.Thelossofcashwillbeabsorbedbymobilewalletswithexpectationstheywillriseanadditional30%from2020toaccountfor33.4%ofglobalPOSspendby2024.Mobilewalletswilleamsharesinthemid-teensacrossallglobalregionsby2024,ledbytheoutlierofAPACwheremobilewalletswillachievemajoritystatus,earning47.9%ofPOSshareby2024.Thoughshiftingwithinregions,cardshareswillholdsteadythrough2024atroughly50%ofglobalPOStransactionvalues.Globale-compaymentmethods2020202CDigital/MobileWallet44.5%51.7%CreditCard22.8%20.8%■■DebitCard12.3%,12.0%■BankTransfer7.7%■5.3%■CashonDelivery3.3%■1.7%?Charge&DeferredDebitCard3.3%1.6%11BuyNowPayLater2.1%14.2%■DirectDebit1.2%11.0%1Pre-PaidCard1.1%10.5%1PostPay0.9%10.5%1PrePay0.4%10.2%1Other0.4%10.4%1GlobalPOSpaymentmethodsDigital/MobileWalletCreditCardDebitCardCashPOSFinancingPre-PaidCardChargeCard202025.7%22.4%22.3%20.5%3.5%■3.4%I2.2%I2024*33.4%22.8%22.4%BMiU.7%■3.3%■3.2%I2.3%IEuropeanpaymenlhighestinatleastce<ommercepaymThoughthedigitagreatdiversity.T^andhighgrowth(moderategrowthpenetrationbuthpenetration,loweEuropeane-comnfromalowof7.4,commerce,turopbetween2016ancsurveywillsustaiiLockdownsandoperatingrestrictionsonphysicalbusinesseshelpede-commercevolumessurge.Face-to-facebusinessesboretheheaviesteconomicburdens,strivingtosurviveandthriveeveninthefaceofrecessionaryheadwindsandevolvingregulations.

Europeanpaymenlhighestinatleastce<ommercepaymThoughthedigitagreatdiversity.T^andhighgrowth(moderategrowthpenetrationbuthpenetration,loweEuropeane-comnfromalowof7.4,commerce,turopbetween2016ancsurveywillsustaiiLockdownsandoperatingrestrictionsonphysicalbusinesseshelpede-commercevolumessurge.Face-to-facebusinessesboretheheaviesteconomicburdens,strivingtosurviveandthriveeveninthefaceofrecessionaryheadwindsandevolvingregulations.DigitalwalletsarenowtheleadingpaymentmethodinthefivelargestEuropeane-commercemarkets：France,Germany,Russia,SpainandtheU.K.Debitandcreditcardsbothcapturenearly19%ofpaymentsfore-commerceinEurope,contendingforasecond-placerankingofEuropeanpaymentpreferences.Debitcardsarethee-compaymentmethodofchoiceinBelgium,DenmarkandIreland,whilecreditcardsreignincountriesasdiverseasNorwayandTurkey.BNPListheleadinge-compaymentmethodinSweden,helpingboostthe7.4%shareofregionaltransactionvalueforbuynow,paylater.Banktransfersrepresentarobust13%ofregionaltransactions,sharingstrongleadershippositionsinTheNetherlandsandFinland.ThepopularityofbanktransferamongEuropeanconsumersgoesbeyondeventhestrongdirectshareofpayments,asdigitalwalletslinkedtobankaccountscontinuetogainshare.Anemergingvariantonbanktransfers,directdebitisbrokenoutcapturing4%ofEuropeane-commercepayments,mainlydrivenbyGermany.Lookingaheadthrough2024,weseeamarketthatcontinuestoreflectEurope'sdiversity,withdigitalwallets,creditanddebitcards,banktransfersandBNPLallearningdouble-digitalshareofe-compayments.DigitalwalletsandBNPLwillgainadditionalshare,withdigitalwalletsrising13.3%tomaintainthecategorylead,approaching30%by2024.ThepopularityofBNPLwillmakethelargestgains,nearlydoublingitsshareby2024toaccountfor13.6%ofe-comspend.AdvancesbydigitalwalletsandBNPLoptionswillcomeattheexpenseofmoretraditionalpaymentmethods,withchargecards,cashondeliveryandprepaidservicesseeingsteadydeclinesthrough2024.CashrapidlydeclinesamidPOScontractionAswasthecaseglobally,Europeanpoint-of-salemerchantsfelttheimpactofCOVID-19'seconomicchallengesmostdirectly.2020POStransactionvolumefell10.2%acrosstheregiontoU.S.S6.76trillion.Europeaonlineuiandere。equallyi『リModestannualgrowthof4.2%isforecastforPOStransactionvolumethrough2024.EuropeanPOSvolumesareexpectedtoexpandsufficientlytoregain2019levelsduring2022.Europeaonlineuiandere。equallyi『リattributabletothepandemic,ourforecastsseeadditionalretreatsindependentofCOVID-Wspath.Europewillseetheuseofcashdedming9.9%annuallythrough2024,whenitwillrepresentjust15.4%ofPOStransactionvolume.Byattributabletothepandemic,ourforecastsseeadditionalretreatsindependentofCOVID-Wspath.Europewillseetheuseofcashdedming9.9%annuallythrough2024,whenitwillrepresentjust15.4%ofPOStransactionvolume.By2024,weprojectcashwillcapture15.4%ofPOSEuropee-compaymentmethods2020202TDigital/MobileWallet26.4%29.9%CreditCard18.9%■■18.8%19.0%DebitCard16.1%■■BankTransfer13.0%■11.1%,BuyNowPayLater7.4%■13.6%■Charge&DeferredDebitCard4.6%2.2%DirectDebit4.0%13.7%1CashonDelivery3.3%11.5%1Other1.2%11.1%1Pre-PaidCard1.2%11.0%1PrePay1.1%10.7%1PostPay0.1%10.1%1EuropePOSpaymentmethodsDebitCardCashCreditCardDigital/MobiIeWalletChargeCardPOSFinancingPre-PaidCardDebitCardCashCreditCardDigital/MobiIeWalletChargeCardPOSFinancingPre-PaidCard202041.0%27.4%11.5%■7.2%■6.0%■4.3%I2.6%I43.9%1^^^^15.4%12.5%■13.9%■6.6%■4.3%■3.5%IjectedfortheandSingapore.Digitalwalletscondigitalwalletsexc(jectedfortheandSingapore.Digitalwalletscondigitalwalletsexc(slightlyfrom58.4屮useaccountingfordigitalwalletshawIndia(39.7%)andI(24.1%),HongKoniGrowthinChina's(projectedannual?exceedU.S.$3.1trgrowthratesthroelowof7.5%inJap:Creditcardsmaintainedastrongsecondplacepositionwith19.1%ofe-compayments,despitefallingslightlyfrom20.1%in2019.TheyremaintheleadingpaymentmethodinhalfoftheAPACcountriesincludedinourreport,includingdominantpositionsinJapan(58.2%),SouthKorea(57.4%)andSingapore(45.3%).DebitcarduseinAPACjumped38.1%in2020,risingfrom4.2%in2019to5.8%of2020e-compayments,withconsumersusingdebitmoreoftentopayforsmallervaluepurchasesduetothepandemic.2024projectionsincludefurtherincreasesfordigitalwalletsinAPACe-compayments.Digitalwalletswillincreasetheirdominantleadine-commerceto65.4%by2024,risingtocategory-leadingpositionsinAustralia,MalaysiaandThePhilippines.Debitcardswillalsorisefrom5.8%ofe-commercepaymentsin2020to7.1%in2024onstrengthinAustralia(21.3%),SouthKorea(20%)andIndia(18%).Buynow,paylater(BNPL)serviceswillmorethandoublefrom2020to2024,from0.6%to1.3%.Thesesharegainswillcomelargelyattheexpenseofcreditcards,banktransfers,cashondelivery(COD)andprepaidcards,allofwhichwilllosesharethrough2024.ChangingPOSpreferencesAswasthecasethroughouttheworld,theeconomicimpactsofCOVID-19werefeltmostacutelyatthepointofsale.ThepandemiccontributedtosignificantdropsinPOStransactionvaluesinIndia(-8.1%),Singapore(-10.4%),Thailand(-9.2%)andJapan(-7.4%).Credit?

leadingSouthK

andSln(Whiletheultimatepathofthepandemicgloballyaddsadditionaluncertainties,stronggrowthisprojectedtoarecoveryof2019POSvolumesbylate2021or2022.Chinaprojects6.2%growthfrom2020through2024-including9.7%growthin2021-growingtorepresentoverU.S.$22trillionin2024.ThePhilippinesforecaststhelargestgrowthrateregionallythrough2024at9.4%,followedcloselybyIndia(8.9%)andVietnam(8.8%).ThemorematureeconomiesofJapan(2.8%),SouthKorea(4%)andAustralia(4.6%)projectthelowestPOSgrowthratesthrough2024.

Credit?

leadingSouthK

andSln(ofPOSspendby2024.Lookingaheadto2024,weseeacontinuationofthesetrendsatthepointofsale,withcashcontinuingtodeclineacrosstheregion,projectedtofallanadditional43.8%from2020to2024,whencashwillrepresentonly10.8%oftransactions.Cashwillpersistastheleadingpaidwithanon-cashpaymentmethod.WhBetheshiftawayfromcashwasinmotionlongbefore2020,thepandemicgreatlyacceleratedthetrend.2020witnessedlargeshiftsinPOStransactionswithcash,droppingfromofPOSspendby2024.Lookingaheadto2024,weseeacontinuationofthesetrendsatthepointofsale,withcashcontinuingtodeclineacrosstheregion,projectedtofallanadditional43.8%from2020to2024,whencashwillrepresentonly10.8%oftransactions.Cashwillpersistastheleadingpaidwithanon-cashpaymentmethod.WhBetheshiftawayfromcashwasinmotionlongbefore2020,thepandemicgreatlyacceleratedthetrend.2020witnessedlargeshiftsinPOStransactionswithcash,droppingfromMuchofthePOSspendpreviouslydedicatedtocashshiftedtomobilewallets.Mobilewalletsshareincreasedby12%in2020,risingfrom35.9%in2019to402%in2020.Mobilewalletsapproachedathree-yearaccelerationin2020,nearlyreachingthe45.1%projectedfor2023.Prepaidcardsalsogainedsi^ificantPOSsharein2020,risingfrom0.8%in2019to3.5%in2020.APACe-compaymentmethods20202024*Digital/MobileWallet60.2%65.4%■■■MHCreditCard19.1%HHI18.1%BankTransfer6.5%■4.1%■DebitCard5.8%■7.1%■CashonDelivery4.1%■2.0%IPre-PaidCard1.1%10.4%1PostPay1.0%10.5%1Charge&DeferredDebitCard0.8%0.4%BuyNowPayLater0.6%1.3%DirectDebit0.3%0.3%IOther0.3%10.3%1PrePay0.2%10.1%1APACPOSpaymentmethods20202024*Digital/MobileWallet40.2%47.9%Cash19.2%10.8%,CreditCard19.1%■■19.8%DebitCard14.5%15.2%Pre-PaidCard3.5%■2.8%■POSFinancing3.0%12.9%1ChargeCard0.5%|0.6%!

Ouranalysisofpaymenttrendsfromacross-sectionofcountriesintheMiddlepersonalcaresoaEastandAfricafindseconomiesandcitizensfacingacriticaljunctureas ratesofneworimcommonchallengesconverge. onlinegrocerydeTheeconomiesoftheMiddleEastandAfricanavigatedatumultuousand AsMEAconsumerrecessionaryglobaleconomy.E-commercegrewasface-to-facebusinesses sophisticatedecoshuttered,acceleratingfundamentalshiftsthatwereunderwaypriortothe emergingasaregpandemic.Adiversemixoftraditionalandcontemporarypaymentmethods Jumia,aleading，viedfore-comsupremacy,whileatthepointofsale,substantialcracks paymentinnovateappearedinthelongstandingdominanceofcash.MiddleEastandAMEAe-commercepoisedforexplosivegrowth experiencingrapi1TheMiddleEastandAfrica(MEA)remainamongthelastfrontiersofunder-2,6through20”tappede-commercepotential.MEAconsumersturnedtoe-commerce s節(jié)emerginge(duringthepandemicasdemandforgroceries,householdsuppliesand ac^eeranor唱

Onthestrengthofacceleratedmomentumin2020,MEAe-commerceisprojectedtosee18.8%annualgrowththrough2024,nearlydoublingfromU.S.$55billionin2020toU.S.$109billionin2024.Nigeriawillseethefastestgrowthat24%andSaudiArabiatheslowestat8%CAGR.TheUAEandSouthAfricaareexpectedtogrowat20%and16%,respectively.MEAe-compaymentmethodsreflectthediversityoftheregion.Creditcardsgainthegreatestregionalshareat28%,withallcardscombined49%ofe-comspend.Cashondelivery(COD)remainsavitallinktoe-commerceforlargesegmentsofregionalconsumersthatareunderbanked.CODwasthesecond-leadingpaymentmethodregionallyin2020,with16.4%ofregionalshare,andrepresentingthemostpopulare-compaymentmethodinNigeriawith23.2%share.Theregion'svariede-compaymentlandscapeisbalancedbyincreasingstrengthfrombanktransferswith15%ofspendanddigitalwalletswith14.4%.Lookingaheadthrough2024,weprojectdigitalwalletswillgainthemostground,growing45%toaccountforoverafifthofe-comspendby2024.ThosegainswillcomelargelyattheexpenseofCOD,whichisprojectedtoloseover28%.Cardslooktomaintaintheirsharedominance,withcreditcardsmakingsteadygainsagainstothercardtypesandprojectedtoeammorethanathirdofe-compaymentvolumeby2024.Thelaststrongholdofcash'spointofsaledominanceDespitemorerapidretreatinotherregions,cashretainsitsprominenceatthepointofsaleinMEA.Cashaccountedformorethanhalf(52.6%)of2020POStransactionsacrosstheregion.Cashholdsitsdominantpositiondespitethepandemiccausingadramatic25.5%reductionin2020,fallingfrom70.6%in2019.Cashon(stillanlipaymentforonllnInNigeria,cash's2020retreatwasespeciallyimpactful,fallingfrom91%ofPOStransactionsin2019to69%in2020.WeexpectcashwillreboundattheNigerianPOSslightlyin2021beforeresumingagradualdeclineto62.9%by2024.Theregion'ssteepestdeclinesareCashon(stillanlipaymentforonllnprojectedforSouthAfrica,wherecashusedroppedbelow50%amidthepandemicin2020,andisprojectedtoaccountfor30.3%ofPOSvolumesby2024.Replacingcashatthepointofsalebroughtadiversebalanceoflegacyandcontemporarypaymentmethods.Cardscombinedearned34.3%ofPOSspendin2020,ledbycreditcardsthatsurged47%over2019toaccountfor16.6%of2020transactionvolume.MobilewalletsmadethebiggestgainsinregionalPOSshare,morethandoublingfrom3.6%in2019to8.3%in2020.ConsumersinNigeriaandSaudiArabialedregionaladoptionofmobilewallets,eachsurpassing10%ofsharein2020.By2024,mobile/digitalwalletsaretheonlypaymentmethodcategorytogainregionalPOSshare.LedbyhighsustainedgrowthinNigeriaandSaudiArabia,mobilewalletswillmorethandoublefrom2020,growingfrom8.3%toaccountfor16.8%ofPOStransactionsharein2024.MEAe-compaymentmethodsCreditCardCashonDeliveryBankTransferDigital/MobileWalletDebitCardPre-PaidCardCharge&DeferredDebitCardDirectDebitPrePayOther202028.0%16.4%15.0%14.4%13.8%■4.0%■3.4%1.8%I1.8%I1.3%I2024*33.6%11.7%■11.6%■20.9%13.4%IM2.3%I2.6%1.5%I0.6%I1.9%IMEAPOSpaymentmethodsCashCreditCardDebitCardDigital/MobileWalletPre-PaidCardPOSFinancingChargeCard202052.6%16.6%IM10.6%,8.3%,6.2%■4.8%I0.9%I202C51.7%■■MM13.4%Ml9.3%■16.8%4.0%■4.8%■0.1%IDigitalwallets2020Digitalwallets2020sawsignificaconsumerspendIgrowthinthefac(overU.S.$77billic2020e-commerceAmericanaggreg:toexceedU.S.S1.1E-commercegrowtoonlinegrocerieplatforms.Inpayrshowedsignsofnlater(BNPL)serviiThepaymentlandscapeacrossNorthAmericain2020wassubjecttodramaticupheavalsthatmirroredthedisruptionsofglobalcommerce.Thepandemicforcedsignificantchangeinwhatweboughtandsold,howthosepurchasesweremade,andhowgoodsandservicestraveledtotheirdestinations.Pandemic-relateddisruptionpropellede-commercetotheforefrontasremotecommercebecamethelifelinetoaneconomydisruptedbytheneedforphysicaldistance.Point-of-salemerchantsfacedunprecedentedchallengesascommercebegantochangeovernight.Paymentsprovidedananchorofstabilityamideconomicdisruption.Thepandemicacceleratedthedeclineintheuseofcashwhilemorespendthaneverbeforewasdrivenbydigitalandmobilewallets.Digitalpaymentshelpedmaintainthefast,secure,convenientexchangeoffunds.

Dropping7%from2019,creditcardsremainedtheleadinge-commercepaymentmethodamongNorthAmericanconsumers,accountingfor32%of2020payments.CreditcardsarestillthechoiceforCanadiansshoppingonline,accountingfor54.9%of2020transactionvolume,downfrom60%in2019.CreditcardsmaintainedaslimmerleadintheU.S.justaheadofmobile/digitalwallets,makingup30.4%of2020onlinepayments.Theshiftawayfromcreditisdrivenbythepandemicasfearsofarecessionandunemploymentcontinuetogrow.OtherpaymentmethodsgainingashareofNorthAmericane-commercespendin2020aredebitcards,digitalwalletsandBNPL.Debitcardsrose14.2%from2019toaccountfor20.1%of2020e-commercespend.Digitalwalletscontinuedtoaccelerategrowththroughthepandemic,risingover23.6%from23.7%in2019to29.3%of2020e-comspend.Buynow,paylaterservicesmadethebiggestpercentageleapin2020,risingnearly78%toaccountfor1.6%ofe-comspend.Chargecards,cashondeliveryandpre-paidservicesa