Tounderstandtherolesofafacilitator

理解培訓(xùn)師的角色Todevelopskillsinimpartingknowledgeandskillstolearners.

提高傳授給學(xué)員知識(shí)和技能的技巧WorkshopObjectives課程目標(biāo)Tounderstandtherolesofaf

Agenda議程Workshopopening課程開始RolesofFacilitator培訓(xùn)師的角色FacilitationModel培訓(xùn)模型10FacilitationSkillsIntroduction

十種培訓(xùn)技巧介紹FeedbackSkills反饋技能PracticewithFeedback/Coaching采用反饋/輔導(dǎo)來練習(xí)WorkshopClosure課程完畢Agenda議程Workshopopening課程開始

GroupDiscussion小組討論Whatdoeffectivefacilitatorssay/do?

優(yōu)秀的培訓(xùn)師會(huì)說或做什么?Whatdoineffectivefacilitatorssay/do?無效的培訓(xùn)師會(huì)說或做什么?GroupDiscussion小組討論WhatdoeWhatmakesaGOODfacilitator?什么是好的培訓(xùn)師?Createlearningmotivation創(chuàng)造學(xué)習(xí)動(dòng)機(jī)Friendlyandwillingtolisten友善和善于傾聽Highproficiencyofthesubject

對(duì)課程有深刻的認(rèn)識(shí)Provideeffectivefeedback提供有效的反饋Clearandpreciseexpression清楚和準(zhǔn)確的表達(dá)Handlequestionseffectively有效的解答問題WhatmakesaGOODfacilitator?Rolesofafacilitator培訓(xùn)師的角色

Respondtolearners’needs

對(duì)學(xué)員的需求作出反應(yīng)Createasafeenvironment創(chuàng)造理想的學(xué)習(xí)環(huán)境Achievebehavioralchange

使學(xué)員有行為上的改變Rolesofafacilitator培訓(xùn)師的角色REffectiveFacilitationModel有效的培訓(xùn)模型(1)TECHNICALKNOWLEDGE(2)PREPARATION(3)FACILITATIONSKILLS(4)EVALUATIONDesiredOutcomeObjectiveChangesLearnersNeedsTNA

TrainingDesign

Content&ChunkingLearningMethodsImplementationPlanning

Dates&VenueCommunicationwithLearnersRapportBuildingCoachingProcessMgtFormalPresentationContinuousImprovementLevel1-4EvaluationEffectiveFacilitationEffectiveFacilitationModel有效EffectiveFacilitationModel有效的培訓(xùn)模型(1)技術(shù)知識(shí)(2)培訓(xùn)前準(zhǔn)備(3)培訓(xùn)技巧(4)評(píng)估期望結(jié)果

課程目標(biāo)

培訓(xùn)后的改變學(xué)員訓(xùn)需求

培訓(xùn)需求分析課程設(shè)計(jì)

內(nèi)容、步驟和活動(dòng)

教學(xué)方式課程實(shí)施計(jì)劃

日期和地點(diǎn)

與學(xué)員溝通培訓(xùn)信息創(chuàng)造良好的氛圍輔導(dǎo)程序管理正式表達(dá)持續(xù)改進(jìn)四個(gè)層面的評(píng)估有效的培訓(xùn)EffectiveFacilitationModel有效FacilitationSkills培訓(xùn)技巧

ⅠRapportBuilding創(chuàng)造良好的氛圍ⅡCoaching輔導(dǎo)ⅢProcessManagement程序管理ⅣFormalPresentation正式表達(dá)4MajorFacilitationSkillCategories四大培訓(xùn)技巧類別FacilitationSkills培訓(xùn)技巧ⅠRappⅠRapportBuilding創(chuàng)造良好的氛圍FS1-Maintainorenhanceself-esteem 維護(hù)自尊，增強(qiáng)自信FS2-Listenandrespondwithempathy

仔細(xì)聆聽，善意回應(yīng)FS3-Askforhelpandencourageinvolvement 謀求協(xié)助，促進(jìn)參與ⅠRapportBuilding創(chuàng)造良好的氛圍FS1-FS1-MaintainorEnhance

Self-esteem維護(hù)自尊，增強(qiáng)自信

Specificallyandsincerelyacknowledgepeople’sideasandsuggestions

明確并有誠(chéng)意地認(rèn)可學(xué)員的意見和建議Identify,compliment,andbuildonpeople’sachievements.確定和表?yè)P(yáng)學(xué)員的成就Avoiddemeaningwordsoractions避免有傷自尊心的言語(yǔ)及動(dòng)作Expressconfidenceinpeople’sabilitytoapplynewconceptsandskills

鼓勵(lì)學(xué)員充分應(yīng)用所學(xué)的技能Createaclimateinwhichpeoplearemorelikelytocommunicateopenly.

創(chuàng)建公開交流的氛圍FS1-MaintainorEnhance

Example例子Dave:“Ithinktheguyinthevideodidagoodjobofrunningthemeeting,especiallywhenthegroupgotsidetracked.Hesaidheunderstoodtheirconcerns,andthenhelistedthemonanissuecharttodiscusslater.”“我覺得錄像里的人把會(huì)議主持得很好.尤其是當(dāng)大家轉(zhuǎn)移目標(biāo)時(shí),他說他了解了他們的疑問,并且把問題全列下來放在issuechart內(nèi)以便之后再討論.”Facilitator:“Dave,youobviouslyseehowimportantitistoaddressconcernsandfocusbackonthetopicathand.Good.”

(ComplimentonDave’sachievements)“Dave,你明確的指出關(guān)注話題和解決疑問的重要性.很好.”

稱贊了Dave的成就.Example例子Dave:“IthinktheguyFS2-ListenandRespondwith

Empathy仔細(xì)聆聽，善意回應(yīng)Activelylistenwithoutinterrupting.

用心聆聽不打斷Maintaineyecontact.保持眼神交流Identifybothfactsandfeelings識(shí)別事實(shí)與感受Respondverballybyidentifyingthefeelingexpressedandthecontentofwhatwassaid用語(yǔ)言回應(yīng)對(duì)方所表達(dá)的情緒和所說的內(nèi)容Show

you’veheardtheirconcerns–bothfactsandfeeling.表示你聽到他們的心聲-－事實(shí)與感受FS2-ListenandRespondwithExample例子Stacy:“

Ithinkeverybodyneedstocontributetomeetingdeadlinesandensuringthatnomistakesaremade.Imean,thesumisgreaterthantheparts.Everyonehastoworktogether.”我認(rèn)為每個(gè)人都需要為了準(zhǔn)時(shí)完成任務(wù)而努力并確保不出現(xiàn)問題，我是說，整體要比部分好，每個(gè)人都應(yīng)該工作在一起Facilitator:培訓(xùn)師“

Thenwhatyou’resayingisthatcollaborationisthekeytoimprovingproductivityinyourunit(Facts).

那么你所說的是合作是提高生產(chǎn)力的關(guān)鍵（事實(shí)）Fromtimetotimewe’llfindthatnoteveryoneunderstandtheimportanceofcollaboration.”

(Feeling)我們會(huì)經(jīng)常發(fā)現(xiàn)并不是每個(gè)人都理解合作的重要性（感受）Example例子Stacy:“IthinkeveryFS3-AskforHelpandEncourage

Involvement謀求協(xié)助，促進(jìn)參與Askopenquestionstoencourageparticipation/sharingideas/experiences.通過開放式提問鼓勵(lì)學(xué)員分享意見／經(jīng)驗(yàn)Askeveryonetoparticipateinsolvingproblemsandaddressingconcerns.要求每個(gè)人都參與解決問題和關(guān)注話題Callonindividualswhenyoubelievetheycancontribute,makingsuretoreinforcetheirinputbycomplimentingtheircontribution.如果你認(rèn)為學(xué)員能解答問題，鼓勵(lì)他們這樣去做Involveeveryonetoensuretotalparticipation.確保每個(gè)人都有參與進(jìn)來FS3-AskforHelpandEncouraExample例子Facilitator:培訓(xùn)師“

It’seasyformeetingstogetofftrack.Hasanyonebeeninameetingrecentlythatseemedtogonowhere?”“What’syourthoughts?”“會(huì)議很容易失控，在座的各位最近開會(huì)時(shí)有沒有遇到這種狀況？”“當(dāng)時(shí)你的感受如何？”Example例子Facilitator:“It’seaⅡCoaching輔導(dǎo)FS4-Givinginstructions/Directions給出指引/指導(dǎo)FS5-Handingquestions問題解答FS6-Provide/Ensureeffectivefeedback做出有效的輔導(dǎo)/反饋ⅡCoaching輔導(dǎo)FS4-GivinginstrFS4-GivingInstructions/Directions給出指引／指導(dǎo)Give

participantsnecessarycoachingandinstructionstocarryouttheactivities.在活動(dòng)過程中提供給學(xué)員必要的輔導(dǎo)和指引Provideclear,thoroughdirectionstohelpparticipantscompleteassignments.做出清晰的指引幫助學(xué)員完成任務(wù)

-Clarifypurposeoftheactivity澄清活動(dòng)的目的

-Explainprocedureoftheactivity解釋活動(dòng)的流程Clarifypagenumber,materialsortimeetc.澄清頁(yè)碼，資料和時(shí)間等Offersuggestionsandremindersduringskillpracticeprocess.在技巧練習(xí)過程中提供建議和提醒FS4-GivingInstructions/DireFS5–HandlingQuestions問題解答Open-mindedlywelcomelearner’squestionslistenwithfullattention.開放的歡迎學(xué)員提問并仔細(xì)聆聽Clarifylearner’squestionsandcheckforownunderstanding.澄清學(xué)員的問題并確認(rèn)相互了解Offerdistinctandclearanswerstoparticipantsifthequestionsareimportanttolearningprocess.如果問題對(duì)學(xué)習(xí)過程很重要，提供清晰的解答Lead

participantstoreachnewheightthroughUnderstandingandinternalizingthenewmaterials.通過理解和吸收新的內(nèi)容，帶領(lǐng)學(xué)員達(dá)到新的高度FS5–HandlingQuestions問題解答OpFS5–HandlingQuestions問題解答Howtohandlequestionsunabletoanswer如何處理那些你不能回答的問題

-Complimentlearner’squestion.表?yè)P(yáng)學(xué)員的提問-Askforhelpfromotherparticipantsforansweringquestion.尋求其他學(xué)員的幫助來回答問題-ListonIssueCharttodiscusslater.放到待處理事項(xiàng)記錄板上以便之后討論FS5–HandlingQuestions問題解答HoFS6-Provide/EnsureEffective

Feedback做出有效的輔導(dǎo)／反饋Peopleneedfeedbacktolearnhowtousenewskillseffectively.學(xué)員需要通過反饋來學(xué)習(xí)怎樣有效使用新的技巧Providepositivefeedbackandfeedbackforimprovement,ensurethefeedbackisbalanced.提供肯定和改進(jìn)性的反饋，確保反饋的平衡性Provideandelicitinformationtoclarifyinaccurateorincompletefeedback.提供信息以澄清不準(zhǔn)確或不完整的反饋FS6-Provide/EnsureEffectiveⅢProcessManagement程序管理FS7–BehavioralCheckforUnderstanding確認(rèn)相互了解FS8–MakeProceduralSuggestions做出程序建議ⅢProcessManagement程序管理FS7–FS7–BehavioralCheckfor

Understanding確認(rèn)相互了解Effectivetwo-waycommunicationisessentialtoSuccessfullearning.有效的互相交流對(duì)學(xué)習(xí)很重要.Encouragepeopletoaskquestions.鼓勵(lì)學(xué)員發(fā)問Askquestionsafterpresentingnewinformation,givingdirections,orattheendofalearningoractivity.在提出新知識(shí),給予指引,或在活動(dòng)結(jié)束后發(fā)問Restateorsummarizewhathasbeensaid.重復(fù)或總結(jié)你所說的FS7–BehavioralCheckfor

Example例子Facilitator:培訓(xùn)師“

OK.Beforewegetstarted,whatquestionsdoyouhaveabouttheexercise?”“好,在我們開始之前,大家對(duì)練習(xí)有什么疑問嗎?”“Couldyouanyonesummarizethekeystepsfor…?”“有人能把主要步驟總結(jié)嗎?”Example例子Facilitator:“OK.BefFS8–MakeProceduralSuggestions 做出程序建議Managingthegrouptomeetalllearningobjectivesisanimportantpartofyourrole.指導(dǎo)學(xué)員達(dá)到學(xué)習(xí)目標(biāo)是講師的重要職責(zé)Balanceaskingandtelling.平衡提問與講述Askgroup’spermissiontomovefromoneactivitytoanother.在進(jìn)行下一個(gè)課題時(shí)征求學(xué)員意見Refocusgroupfromoff-issuediscussions.專著課程內(nèi)容,不要跑題Useissuecharttodeferquestions/discussions.利用”IssueChart”把問題/討論置后Interveneduringexercisesorskillpracticetoensuresuccess.參與練習(xí)或技巧演練以確保順利進(jìn)行FS8–MakeProceduralSuggestiⅣFormalPresentation正式呈現(xiàn)FS9–PresentationSkills呈現(xiàn)技巧FS10–UseExamples/Analogies使用例子/推類ⅣFormalPresentation正式呈現(xiàn)FS9Prepareinadvance(Audio-visualaidsapplication)預(yù)先做準(zhǔn)備(視聽教具)Makeeyecontact保持眼神交流Demonstratevocalclarityandappropriatevolume聲音清晰和音量適中Appearrelaxedandadjuststyletoaudience.根據(jù)學(xué)員的反應(yīng)進(jìn)行適當(dāng)調(diào)整Avoiddistractinggesture避免出現(xiàn)讓學(xué)員注意力分散的肢體語(yǔ)言Maintainhighenergylevel保持旺盛的精力Presentclearly表達(dá)清楚FS9–PresentationSkills

呈現(xiàn)技巧Goodpresentationskillstieallthefacilitatorskillareaintoaninteresting.良好的呈現(xiàn)技巧使培訓(xùn)變得有趣Prepareinadvance(Audio-visuFS10–UseExamples/Analogies

使用例子/推類Useexamplesfromyourworkorotherexperiencesthatdemonstrateconceptsandshowapplications.

運(yùn)用來自于工作上或其他方面的例子來示范概念和展示應(yīng)用Askparticipantsfortheirownexamples.

請(qǐng)學(xué)員提供個(gè)人例子Moduleconceptscometolifewhenillustratedbyexamples/analogies.運(yùn)用例子/推類來講述課程概念會(huì)更容易被接受FS10–UseExamples/AnalogiesFeedbackSkills反饋技巧PositiveFeedback肯定的反饋

What?什么?

(Whatwasdone/said)(做/說了什么)Why?為什么?

(Whyeffective?)(為什么有效?)

FeedbackforImprovement改進(jìn)性的反饋

What?什么?(Whatwasdone/said))(做/說了什么)

What?什么?(Whatcouldbethealternative?)(怎樣做會(huì)更好?)Why?為什么?(Whyalternativeismoreeffective?)(為什么那樣做會(huì)更有效呢?)FeedbackSkills反饋技巧PositiveFeEffectiveFeedbackis：有效的反饋是:Timely及時(shí)Specific具體 Balanced正負(fù)平衡EffectiveFeedbackis：有效的反饋是:TFeedbackDo’sandDon’ts

反饋應(yīng)該和不應(yīng)該Maintainself-esteem. 維護(hù)自尊B(yǎng)ehonest.要坦白Givespecificpositivefeedback.

提供肯定性的反饋Givespecificfeedbackforimprovement.

提供改進(jìn)性的反饋Givevagueorunsupportedfeedback反饋模糊或無事實(shí)基礎(chǔ)Saysth.wasdonewellifyoudon’tbelieveitwas.

口是心非Guessatmotives.猜想動(dòng)機(jī)Focusexclusivelyoneffectiveorineffectiveactions.過度專著于有效或無效的動(dòng)作Usesuperlativeslikealwaysandnever.用”總是”或”從不”之類很極端的詞GivingFeedback：給予反饋

Do應(yīng)該Don’t不應(yīng)該FeedbackDo’sandDon’ts

反饋應(yīng)該和FeedbackDo’sandDon’t

反饋應(yīng)該和不應(yīng)該Viewfeedbackasauniquelearningopportunity.把反饋當(dāng)成獨(dú)特的學(xué)習(xí)機(jī)會(huì).Listenwithfullattention.用心聆聽Askforspecificexamples.要求具體的例子Defendyouractions.

為自己的行為辯護(hù).Resistthefeedback.

不接受反饋Talkaboutotherexperiences;focusonthesituationyouarereceivingfeedbackon.談?wù)撈渌慕?jīng)驗(yàn);專注于接受反饋時(shí)的情景

Do應(yīng)該Don’t不應(yīng)該ReceivingFeedback接受反饋：FeedbackDo’sandDon’t

反饋應(yīng)該和不Practice練習(xí)

25minutes25分鐘Jobrelatedtopics與工作相關(guān)的題目Involvementwithparticipants–seekandtellseparately50%與學(xué)員互動(dòng)-學(xué)員分享與培訓(xùn)師講述各占50%Useatleast1Skillpractice/exercises/activities使用至少一個(gè)技巧演練/練習(xí)或活動(dòng)Useatleast1exampleoranalogy/story 使用至少一個(gè)例子/推類/故事Applyallfacilitationskills-應(yīng)用所有的培訓(xùn)技巧.Practice練習(xí) 25minutes25分鐘10FacilitationSkillsReview十個(gè)培訓(xùn)技巧回顧10FacilitationSkillsReviewActionPlan行動(dòng)計(jì)劃Commitmenttomakeadifference!承諾改變現(xiàn)在的狀態(tài)ActionPlan行動(dòng)計(jì)劃Commitmenttom演講完畢，謝謝觀看！演講完畢，謝謝觀看！Tounderstandtherolesofafacilitator

理解培訓(xùn)師的角色Todevelopskillsinimpartingknowledgeandskillstolearners.

提高傳授給學(xué)員知識(shí)和技能的技巧WorkshopObjectives課程目標(biāo)Tounderstandtherolesofaf

Agenda議程Workshopopening課程開始RolesofFacilitator培訓(xùn)師的角色FacilitationModel培訓(xùn)模型10FacilitationSkillsIntroduction

十種培訓(xùn)技巧介紹FeedbackSkills反饋技能PracticewithFeedback/Coaching采用反饋/輔導(dǎo)來練習(xí)WorkshopClosure課程完畢Agenda議程Workshopopening課程開始

GroupDiscussion小組討論Whatdoeffectivefacilitatorssay/do?

優(yōu)秀的培訓(xùn)師會(huì)說或做什么?Whatdoineffectivefacilitatorssay/do?無效的培訓(xùn)師會(huì)說或做什么?GroupDiscussion小組討論WhatdoeWhatmakesaGOODfacilitator?什么是好的培訓(xùn)師?Createlearningmotivation創(chuàng)造學(xué)習(xí)動(dòng)機(jī)Friendlyandwillingtolisten友善和善于傾聽Highproficiencyofthesubject

對(duì)課程有深刻的認(rèn)識(shí)Provideeffectivefeedback提供有效的反饋Clearandpreciseexpression清楚和準(zhǔn)確的表達(dá)Handlequestionseffectively有效的解答問題WhatmakesaGOODfacilitator?Rolesofafacilitator培訓(xùn)師的角色

Respondtolearners’needs

對(duì)學(xué)員的需求作出反應(yīng)Createasafeenvironment創(chuàng)造理想的學(xué)習(xí)環(huán)境Achievebehavioralchange

使學(xué)員有行為上的改變Rolesofafacilitator培訓(xùn)師的角色REffectiveFacilitationModel有效的培訓(xùn)模型(1)TECHNICALKNOWLEDGE(2)PREPARATION(3)FACILITATIONSKILLS(4)EVALUATIONDesiredOutcomeObjectiveChangesLearnersNeedsTNA

TrainingDesign

Content&ChunkingLearningMethodsImplementationPlanning

Dates&VenueCommunicationwithLearnersRapportBuildingCoachingProcessMgtFormalPresentationContinuousImprovementLevel1-4EvaluationEffectiveFacilitationEffectiveFacilitationModel有效EffectiveFacilitationModel有效的培訓(xùn)模型(1)技術(shù)知識(shí)(2)培訓(xùn)前準(zhǔn)備(3)培訓(xùn)技巧(4)評(píng)估期望結(jié)果

課程目標(biāo)

培訓(xùn)后的改變學(xué)員訓(xùn)需求

培訓(xùn)需求分析課程設(shè)計(jì)

內(nèi)容、步驟和活動(dòng)

教學(xué)方式課程實(shí)施計(jì)劃

日期和地點(diǎn)

與學(xué)員溝通培訓(xùn)信息創(chuàng)造良好的氛圍輔導(dǎo)程序管理正式表達(dá)持續(xù)改進(jìn)四個(gè)層面的評(píng)估有效的培訓(xùn)EffectiveFacilitationModel有效FacilitationSkills培訓(xùn)技巧

ⅠRapportBuilding創(chuàng)造良好的氛圍ⅡCoaching輔導(dǎo)ⅢProcessManagement程序管理ⅣFormalPresentation正式表達(dá)4MajorFacilitationSkillCategories四大培訓(xùn)技巧類別FacilitationSkills培訓(xùn)技巧ⅠRappⅠRapportBuilding創(chuàng)造良好的氛圍FS1-Maintainorenhanceself-esteem 維護(hù)自尊，增強(qiáng)自信FS2-Listenandrespondwithempathy

仔細(xì)聆聽，善意回應(yīng)FS3-Askforhelpandencourageinvolvement 謀求協(xié)助，促進(jìn)參與ⅠRapportBuilding創(chuàng)造良好的氛圍FS1-FS1-MaintainorEnhance

Self-esteem維護(hù)自尊，增強(qiáng)自信

Specificallyandsincerelyacknowledgepeople’sideasandsuggestions

明確并有誠(chéng)意地認(rèn)可學(xué)員的意見和建議Identify,compliment,andbuildonpeople’sachievements.確定和表?yè)P(yáng)學(xué)員的成就Avoiddemeaningwordsoractions避免有傷自尊心的言語(yǔ)及動(dòng)作Expressconfidenceinpeople’sabilitytoapplynewconceptsandskills

鼓勵(lì)學(xué)員充分應(yīng)用所學(xué)的技能Createaclimateinwhichpeoplearemorelikelytocommunicateopenly.

創(chuàng)建公開交流的氛圍FS1-MaintainorEnhance

Example例子Dave:“Ithinktheguyinthevideodidagoodjobofrunningthemeeting,especiallywhenthegroupgotsidetracked.Hesaidheunderstoodtheirconcerns,andthenhelistedthemonanissuecharttodiscusslater.”“我覺得錄像里的人把會(huì)議主持得很好.尤其是當(dāng)大家轉(zhuǎn)移目標(biāo)時(shí),他說他了解了他們的疑問,并且把問題全列下來放在issuechart內(nèi)以便之后再討論.”Facilitator:“Dave,youobviouslyseehowimportantitistoaddressconcernsandfocusbackonthetopicathand.Good.”

(ComplimentonDave’sachievements)“Dave,你明確的指出關(guān)注話題和解決疑問的重要性.很好.”

稱贊了Dave的成就.Example例子Dave:“IthinktheguyFS2-ListenandRespondwith

Empathy仔細(xì)聆聽，善意回應(yīng)Activelylistenwithoutinterrupting.

用心聆聽不打斷Maintaineyecontact.保持眼神交流Identifybothfactsandfeelings識(shí)別事實(shí)與感受Respondverballybyidentifyingthefeelingexpressedandthecontentofwhatwassaid用語(yǔ)言回應(yīng)對(duì)方所表達(dá)的情緒和所說的內(nèi)容Show

you’veheardtheirconcerns–bothfactsandfeeling.表示你聽到他們的心聲-－事實(shí)與感受FS2-ListenandRespondwithExample例子Stacy:“

Ithinkeverybodyneedstocontributetomeetingdeadlinesandensuringthatnomistakesaremade.Imean,thesumisgreaterthantheparts.Everyonehastoworktogether.”我認(rèn)為每個(gè)人都需要為了準(zhǔn)時(shí)完成任務(wù)而努力并確保不出現(xiàn)問題，我是說，整體要比部分好，每個(gè)人都應(yīng)該工作在一起Facilitator:培訓(xùn)師“

Thenwhatyou’resayingisthatcollaborationisthekeytoimprovingproductivityinyourunit(Facts).

那么你所說的是合作是提高生產(chǎn)力的關(guān)鍵（事實(shí)）Fromtimetotimewe’llfindthatnoteveryoneunderstandtheimportanceofcollaboration.”

(Feeling)我們會(huì)經(jīng)常發(fā)現(xiàn)并不是每個(gè)人都理解合作的重要性（感受）Example例子Stacy:“IthinkeveryFS3-AskforHelpandEncourage

Involvement謀求協(xié)助，促進(jìn)參與Askopenquestionstoencourageparticipation/sharingideas/experiences.通過開放式提問鼓勵(lì)學(xué)員分享意見／經(jīng)驗(yàn)Askeveryonetoparticipateinsolvingproblemsandaddressingconcerns.要求每個(gè)人都參與解決問題和關(guān)注話題Callonindividualswhenyoubelievetheycancontribute,makingsuretoreinforcetheirinputbycomplimentingtheircontribution.如果你認(rèn)為學(xué)員能解答問題，鼓勵(lì)他們這樣去做Involveeveryonetoensuretotalparticipation.確保每個(gè)人都有參與進(jìn)來FS3-AskforHelpandEncouraExample例子Facilitator:培訓(xùn)師“

It’seasyformeetingstogetofftrack.Hasanyonebeeninameetingrecentlythatseemedtogonowhere?”“What’syourthoughts?”“會(huì)議很容易失控，在座的各位最近開會(huì)時(shí)有沒有遇到這種狀況？”“當(dāng)時(shí)你的感受如何？”Example例子Facilitator:“It’seaⅡCoaching輔導(dǎo)FS4-Givinginstructions/Directions給出指引/指導(dǎo)FS5-Handingquestions問題解答FS6-Provide/Ensureeffectivefeedback做出有效的輔導(dǎo)/反饋ⅡCoaching輔導(dǎo)FS4-GivinginstrFS4-GivingInstructions/Directions給出指引／指導(dǎo)Give

participantsnecessarycoachingandinstructionstocarryouttheactivities.在活動(dòng)過程中提供給學(xué)員必要的輔導(dǎo)和指引Provideclear,thoroughdirectionstohelpparticipantscompleteassignments.做出清晰的指引幫助學(xué)員完成任務(wù)

-Clarifypurposeoftheactivity澄清活動(dòng)的目的

-Explainprocedureoftheactivity解釋活動(dòng)的流程Clarifypagenumber,materialsortimeetc.澄清頁(yè)碼，資料和時(shí)間等Offersuggestionsandremindersduringskillpracticeprocess.在技巧練習(xí)過程中提供建議和提醒FS4-GivingInstructions/DireFS5–HandlingQuestions問題解答Open-mindedlywelcomelearner’squestionslistenwithfullattention.開放的歡迎學(xué)員提問并仔細(xì)聆聽Clarifylearner’squestionsandcheckforownunderstanding.澄清學(xué)員的問題并確認(rèn)相互了解Offerdistinctandclearanswerstoparticipantsifthequestionsareimportanttolearningprocess.如果問題對(duì)學(xué)習(xí)過程很重要，提供清晰的解答Lead

participantstoreachnewheightthroughUnderstandingandinternalizingthenewmaterials.通過理解和吸收新的內(nèi)容，帶領(lǐng)學(xué)員達(dá)到新的高度FS5–HandlingQuestions問題解答OpFS5–HandlingQuestions問題解答Howtohandlequestionsunabletoanswer如何處理那些你不能回答的問題

-Complimentlearner’squestion.表?yè)P(yáng)學(xué)員的提問-Askforhelpfromotherparticipantsforansweringquestion.尋求其他學(xué)員的幫助來回答問題-ListonIssueCharttodiscusslater.放到待處理事項(xiàng)記錄板上以便之后討論FS5–HandlingQuestions問題解答HoFS6-Provide/EnsureEffective

Feedback做出有效的輔導(dǎo)／反饋Peopleneedfeedbacktolearnhowtousenewskillseffectively.學(xué)員需要通過反饋來學(xué)習(xí)怎樣有效使用新的技巧Providepositivefeedbackandfeedbackforimprovement,ensurethefeedbackisbalanced.提供肯定和改進(jìn)性的反饋，確保反饋的平衡性Provideandelicitinformationtoclarifyinaccurateorincompletefeedback.提供信息以澄清不準(zhǔn)確或不完整的反饋FS6-Provide/EnsureEffectiveⅢProcessManagement程序管理FS7–BehavioralCheckforUnderstanding確認(rèn)相互了解FS8–MakeProceduralSuggestions做出程序建議ⅢProcessManagement程序管理FS7–FS7–BehavioralCheckfor

Understanding確認(rèn)相互了解Effectivetwo-waycommunicationisessentialtoSuccessfullearning.有效的互相交流對(duì)學(xué)習(xí)很重要.Encouragepeopletoaskquestions.鼓勵(lì)學(xué)員發(fā)問Askquestionsafterpresentingnewinformation,givingdirections,orattheendofalearningoractivity.在提出新知識(shí),給予指引,或在活動(dòng)結(jié)束后發(fā)問Restateorsummarizewhathasbeensaid.重復(fù)或總結(jié)你所說的FS7–BehavioralCheckfor

Example例子Facilitator:培訓(xùn)師“

OK.Beforewegetstarted,whatquestionsdoyouhaveabouttheexercise?”“好,在我們開始之前,大家對(duì)練習(xí)有什么疑問嗎?”“Couldyouanyonesummarizethekeystepsfor…?”“有人能把主要步驟總結(jié)嗎?”Example例子Facilitator:“OK.BefFS8–MakeProceduralSuggestions 做出程序建議Managingthegrouptomeetalllearningobjectivesisanimportantpartofyourrole.指導(dǎo)學(xué)員達(dá)到學(xué)習(xí)目標(biāo)是講師的重要職責(zé)Balanceaskingandtelling.平衡提問與講述Askgroup’spermissiontomovefromoneactivitytoanother.在進(jìn)行下一個(gè)課題時(shí)征求學(xué)員意見Refocusgroupfromoff-issuediscussions.專著課程內(nèi)容,不要跑題Useissuecharttodeferquestions/discussions.利用”IssueChart”把問題/討論置后Interveneduringexercisesorskillpracticetoensuresuccess.參與練習(xí)或技巧演練以確保順利進(jìn)行FS8–MakeProceduralSuggestiⅣFormalPresentation正式呈現(xiàn)FS9–PresentationSkills呈現(xiàn)技巧FS10–UseExamples/Analogies使用例子/推類ⅣFormalPresentation正式呈現(xiàn)FS9Prepareinadvance(Audio-visualaidsapplication)預(yù)先做準(zhǔn)備(視聽教具)Makeeyecontact保持眼神交流Demonstratevocalclarityandappropriatevolume聲音清晰和音量適中Appearrelaxedandadjuststyletoaudience.根據(jù)學(xué)員的反應(yīng)進(jìn)行適當(dāng)調(diào)整Avoiddistractinggesture避免出現(xiàn)讓學(xué)員注意力分散的肢體語(yǔ)言Maintainhighenergylevel保持旺盛的精力Presentclearly表達(dá)清楚FS9–PresentationSkills

呈現(xiàn)技巧Goodpresentationskillstieallthefacilitatorskillareaintoaninteresting.良好的呈現(xiàn)技巧使培訓(xùn)變得有趣Prepareinadvance(Audio-visuFS10–UseExamples/Analogies

使用例子/推類Useexamplesfromyourworkorotherexperiencesthatdemonstrateconceptsandshowapplications.

運(yùn)用來自于工作上或