質(zhì)量管理套表質(zhì)量管理表現(xiàn)改善的系統(tǒng)–指南Qualitymanagementsystems–Guidelinesforperformanceimprovements感謝閱讀1ScopeThisInternationalStandardprovidesguidelinesbeyondtherequirementsgiveninISO感謝閱讀9001inordertoconsiderboththeeffectivenessadefficiencyofaquality謝謝閱讀managementsystem,andconsequentlythepotentialforimprovementoftheperformance謝謝閱讀ofanorganization.WhencomparedtoISO9001,theobjectivesofcustomer精品文檔放心下載satisfactionandproductqualityareextendedtoincludethesatisfactionof謝謝閱讀interestedpartiesadtheperformanceoftheorganization.謝謝閱讀ThisInternationalStandardisapplicabletotheprocessesoftheorganizationand感謝閱讀consequentlythequalitymanagementprinciplesonwhichitisbasedcanbedeployed精品文檔放心下載throughouttheorganization.ThefocusofthisInternationalStandardisthe精品文檔放心下載achievementofongoingimprovement,measuredthroughthesatisfactionofcustomers謝謝閱讀andotherinterestedparties.感謝閱讀ThisInternationalStandardconsistsofguidanceandrecommendationsandisnot精品文檔放心下載intendedforcertification,regulatoryorcontractualuse,norasaguidetothe感謝閱讀implementationofISO9001.感謝閱讀2NormativereferenceThefollowingnormativedocumentcontainsprovisionswhich,throughreferenceinthis精品文檔放心下載text,constituteprovisionsofthisInternationalStandard.Fordatedreferences,感謝閱讀subsequentamendmentsto,orrevisionsof,anyofthesepublicationsdonotapply.謝謝閱讀However,partiestoagreementsbasedonthisInternationalStandardareencouragedto謝謝閱讀investigatethepossibilityofapplyingthemostrecenteditionofthenormative謝謝閱讀documentindicatedbelow.Forundatedreferences,thelatesteditionofthenormative謝謝閱讀documentreferredtoapplies.MembersofISOandIECmaintainregistersofcurrently精品文檔放心下載validInternationalStandards.精品文檔放心下載ISO9000:2000,Qualitymanagementsystems–Fundamentalsandvocabulary.精品文檔放心下載3TermsanddefinitionsForthepurposesofthisInternationalStandard,thetermsanddefinitionsgivenin感謝閱讀ISO9000apply.Thefollowingterms,usedinthiseditionofISO9004todescribethesupply-chain,感謝閱讀havebeenchangedtoreflectthevocabularycurrentlyused:感謝閱讀supplierorganizationcustomer(interestedparties)謝謝閱讀ThroughoutthetextofthisInternationalStandard,wherevertheterm“product”謝謝閱讀occurs,itcaalsomean“service”.精品文檔放心下載4Qualitymanagementsystem精品文檔放心下載4.1Managingsystemsandprocesses感謝閱讀Leadingandoperatinganorganizationsuccessfullyrequiresmanagingitina精品文檔放心下載systematicandvisiblemanner.Successshouldresultfromimplementingand精品文檔放心下載maintainingamanagementsystemthatisdeignedtocontinuallyimprovethe感謝閱讀effectivenessandefficiencyoftheorganization’sperformancebyconsideringthe謝謝閱讀needsofinterestedparties.Managinganorganizationincludesqualitymanagement,精品文檔放心下載amongothermanagementdisciplines.謝謝閱讀Topmanagementshouldestablishacustomer-orientedorganization感謝閱讀a)bydefiningsystemsandprocessesthatcanbeclearlyunderstood,managedand謝謝閱讀improvedineffectivenessawellasefficiency,and精品文檔放心下載b)byensuringeffectiveandefficientoperationandcontrolofprocessesandthe感謝閱讀measuresanddatauseddeterminesatisfactoryperformanceoftheorganization.精品文檔放心下載Examplesofactivitiestoestablishacustomer-orientedorganizationinclude精品文檔放心下載-definingandpromotingprocessesthatleadtoimprovedorganizationalperformance,謝謝閱讀-acquiringandusingprocessdataandinformationonacontinuingbasis,謝謝閱讀-directingprogresstowardscontinualimprovement,and精品文檔放心下載-usingsuitablemethodstoevaluateprocessimprovement,suchasself-assessments謝謝閱讀andmanagementreview.Examplesofself-assessmentandcontinualimprovementprocessesaregiveninannexes感謝閱讀AandBrespectively.4.2DocumentationManagementshoulddefinethedocumentation,includingtherelevantrecords,neededto精品文檔放心下載establish,implementandmaintainthequalitymanagementsystemandtosupportand精品文檔放心下載effectiveandefficientoperationoftheorganization’sprocesses.感謝閱讀Thenatureandextentofthedocumentationshouldsatisfythecontractual,statutory精品文檔放心下載andregulatoryrequirements,andtheneedsandexpectationsofcustomersandother謝謝閱讀interestedpartiesandshouldbeappropriatetotheorganization.Documentationmay感謝閱讀beinanyformormediumsuitablefortheneedsoftheorganization.精品文檔放心下載Inordertoprovidedocumentationtosatisfytheneedsandexpectationsofinterested精品文檔放心下載partiesmanagementshouldconsider精品文檔放心下載-contractualrequirementsfromthecustomerandotherinterestedparties,感謝閱讀-acceptanceofinternational,national,regionalandindustrysectorstandards,精品文檔放心下載-relevantstatutoryandregulatoryrequirements,-decisionsbytheorganization,精品文檔放心下載-decisionsbytheorganization,謝謝閱讀-sourcesofexternalinformationrelevantforthedevelopmentoftheorganization’s精品文檔放心下載competencies,and-informationabouttheneedsandexpectationsofinterestedparties.感謝閱讀Thegeneration,useandcontrolofdocumentationshouldbeevaluatedwithrespectto感謝閱讀theeffectivenessandefficiencyoftheorganizationagainstcriteriasuchas精品文檔放心下載-functionality(suchasspeedofprocessing),精品文檔放心下載-userfriendliness,-resourcesneeded,-policiesandobjectives-currentandfuturerequirementsrelatedtomanagingknowledge.感謝閱讀-benchmarkingofdocumentationsystems,and謝謝閱讀-interfacesusedbyorganization’scustomers,suppliersandotherinterested精品文檔放心下載parties.Accesstodocumentationshouldbeensuredforpeopleintheorganizationandtoother精品文檔放心下載interestedparties,basedontheorganization’scommunicationpolicy.感謝閱讀4.3Useofqualitymanagementprinciples精品文檔放心下載Toleadandoperateanorganizationsuccessfully,itisnecessarytomanageitina精品文檔放心下載systematicandvisiblemanner.Theguidancetomanagementofferedinthis精品文檔放心下載InternationalStandardisbasedoneightqualitymanagementprinciples.謝謝閱讀Theseprincipleshavebeendevelopedforusebytopmanagementinordertoleadthe謝謝閱讀organizationtowardimprovedperformance.Thesequalitymanagementprinciplesare精品文檔放心下載integratedinthecontentsofthisInternationalStandardandarelistedbelow感謝閱讀a)CustomerfocusOrganizationsdependontheircustomersandthereforeshouldunderstandcurrentand謝謝閱讀futurecustomerneeds,shouldmeetcustomerrequirementsandstrivetoexceed謝謝閱讀customerexpectations.b)LeadershipLeadersestablishunityofpurposeanddirectionoftheorganization.Theyshould謝謝閱讀createandmaintaintheinternalenvironmentinwhichpeoplecanbecomefully感謝閱讀involvedinachievingtheorganization’sobjectives.精品文檔放心下載c)InvolvementofpeoplePeopleatalllevelsaretheessenceofanorganizationandtheirfullinvolvement精品文檔放心下載enablestheirabilitiestobeusedfortheorganization’sbenefit.感謝閱讀d)ProcessapproachAdesiredresultisachievedmoreefficientlywhenactivitiesandrelatedresources謝謝閱讀aremanagedasaprocess.e)Systemapproachtomanagement感謝閱讀Identifying,understandingandmanaginginterrelatedprocessesasasystem感謝閱讀contributestotheorganization’seffectivenessandefficiencyinachievingits謝謝閱讀objectives.f)ContinualimprovementContinualimprovementoftheorganization’soverallperformanceshouldbea感謝閱讀permanentobjectiveoftheorganization.謝謝閱讀g)Factualapproachtodecisionmaking謝謝閱讀Effectivedecisionsarebasedotheanalysisofdataandinformation.精品文檔放心下載h)Mutuallybeneficialsupplierrelationships謝謝閱讀Anorganizationanditssuppliersareinterdependentandamutuallybeneficial感謝閱讀relationshipenhancestheabilityofbothtocreatevalue.精品文檔放心下載Successfuluseoftheeightmanagementprinciplesbyanorganizationwillresultin精品文檔放心下載benefitstointerestedparties,suchasimprovedmonetaryreturns,thecreationof謝謝閱讀valueandincreasedstability.精品文檔放心下載5Managementresponsibility精品文檔放心下載5.1Generalguidance5.1.1IntroductionLeadership,commitmentandtheactiveinvolvementofthetopmanagementareessential精品文檔放心下載fordevelopingandmaintaininganeffectiveandefficientqualitymanagementsystem感謝閱讀toachievebenefitsforinterestedparties.Toachievethesebenefits,itis精品文檔放心下載necessarytoestablish,sustainandincreasecustomersatisfaction.Topmanagement謝謝閱讀shouldconsideractionssuchas謝謝閱讀-establishingavision,policiesandstrategicobjectivesconsistentwiththe感謝閱讀purposeoftheorganization,感謝閱讀-leadingtheorganizationbyexample,inordertodeveloptrustwithinitspeople,精品文檔放心下載-communicatingorganizationaldirectionandvaluesregardingqualityandthe精品文檔放心下載qualitymanagementsystem,謝謝閱讀-participatinginimprovementprojects,searchingfornewmethods,solutionsand精品文檔放心下載products,-obtainingfeedbackdirectlyontheeffectivenessandefficiencyofthequality謝謝閱讀managementsystem,-identifyingtheproductrealizationprocessesthatprovideaddedvaluetothe謝謝閱讀organization.-creatinganenvironmentthatencouragestheinvolvementanddevelopmentofpeople,感謝閱讀and-provisionofthestructureandresourcesthatarenecessarytosupportthe感謝閱讀organization’sstrategicplans.精品文檔放心下載Topmanagementshouldalsodefinemethodsformeasurementoftheorganization’s精品文檔放心下載performanceinordertodeterminewhetherplannedobjectiveshavebeenachieved.謝謝閱讀Methodsinclude-financialmeasurement,-measurementofprocessperformancethroughouttheorganization,謝謝閱讀-externalmeasurement,suchasbenchmarkingandthird-partyevaluation,謝謝閱讀-assessmentofthesatisfactionofcustomers,peopleintheorganizationandother精品文檔放心下載interestedparties,-assessmentoftheperceptionsocustomersandotherinterestedpartiesof精品文檔放心下載performanceofproductsprovided,and精品文檔放心下載-measurementofothersuccessfactorsidentifiedbymanagement.謝謝閱讀Informationderivedfromsuchmeasurementsandassessmentsshouldalsobeconsidered謝謝閱讀asinputtomanagementreviewinordertoensurethatcontinualimprovementofthe謝謝閱讀qualitymanagementsystemisthedriverforperformanceimprovementofthe感謝閱讀organization.5.1.2Issuestobeconsidered精品文檔放心下載Whendeveloping,implementingandmanagingtheorganization’squalitymanagement感謝閱讀system,managementshouldconsiderthequalitymanagementprinciplesoutlinedin4.3.感謝閱讀Onthebasisoftheseprinciples,topmanagementshoulddemonstrateleadershipin,精品文檔放心下載andcommitmentto,thefollowingactivities:精品文檔放心下載-understandingcurrentandfuturecustomerneedsadexpectations,inadditionto精品文檔放心下載requirements;-promotingpoliciesandobjectivestoincreaseawareness,motivationand謝謝閱讀involvementofpeopleintheorganization;精品文檔放心下載-establishingcontinualimprovementasanobjectiveforprocessesofthe感謝閱讀organization;-planningforthefutureoftheorganizationandmanagingchange;精品文檔放心下載-settingandcommunicatingaframeworkforachievingthesatisfactionofinterested感謝閱讀parties.Inadditiontosmall-steporongoingcontinualimprovement,topmanagementshould謝謝閱讀alsoconsiderbreakthroughchangestoprocessesasawaytoimprovethe感謝閱讀organization’sperformance.Duringsuchchanges,managementshouldtakestepsto謝謝閱讀ensurethattheresourcesandcommunicationneededtomaintainthefunctionsofthe謝謝閱讀qualitymanagementsystemareprovided.感謝閱讀Topmanagementshouldidentifytheorganization’sproductrealizationprocesses,as謝謝閱讀thesearedirectlyrelatedtothesuccessoftheorganization.Topmanagementshould精品文檔放心下載alsoidentifythosesupportprocessesthataffecteithertheeffectivenessand謝謝閱讀efficiencyoftherealizationprocessesortheneedsandexpectationsofinterested精品文檔放心下載parties.Managementshouldensurethatprocessesoperateasaneffectiveandefficientnetwork.感謝閱讀Managementshouldanalyseandoptimizetheinteractionofprocesses,includingboth感謝閱讀realizationprocessesandsupportprocesses.精品文檔放心下載Considerationshouldbegivento感謝閱讀-ensuringthatthesequenceandinteractionofprocessesaredesignedtoachieve精品文檔放心下載thedesiredresultseffectivelyandefficiently,感謝閱讀-ensuringprocessinputs,activitiesandoutputsareclearlydefinedand謝謝閱讀controlled,-monitoringinputsadoutputstoverifythatindividualprocessesarelinkedand感謝閱讀operateeffectivelyadefficiently,感謝閱讀-identifyingandmanagingrisks,andexploitingperformanceimprovement精品文檔放心下載opportunities,-conductingdataanalysistofacilitatecontinualimprovementofprocesses,謝謝閱讀-identifyingprocessownersandgivingthemfullresponsibilityandauthority,謝謝閱讀-managingeachprocesstoachievetheprocessobjectives,and感謝閱讀-theneedsandexpectationsofinterestedparties.謝謝閱讀ISO9001:2000,Qualitymanagementsystems–Requirements謝謝閱讀5Managementresponsibility謝謝閱讀5.1ManagementcommitmentTopmanagementshallprovideevidenceofitscommitmenttothedevelopmentand感謝閱讀implementationofthequalitymanagementsystemandcontinuallyimprovingits感謝閱讀effectivenessbya)communicatingtotheorganizationtheimportanceofmeetingcustomeraswellas謝謝閱讀statutoryandregulatoryrequirements,謝謝閱讀b)establishingthequalitypolicy,謝謝閱讀c)ensuringthatqualityobjectivesareestablished,謝謝閱讀d)conductingmanagementreviews,and精品文檔放心下載5.2Needsandexpectationsofinterestedparties感謝閱讀5.2.1GeneralEveryorganizationhasinterestedparties,eachpartyhavingneedsandexpectations.謝謝閱讀Interestedpartiesoforganizationsinclude精品文檔放心下載-customersandend-users,感謝閱讀-peopleintheorganization,精品文檔放心下載-owners/investors(suchasshareholders,individualsorgroups,includingthe感謝閱讀publicsector,thathaveaspecificinterestintheorganization),感謝閱讀-suppliersandpartners,and謝謝閱讀-societyintermsofthecommunityandthepublicaffectedbytheorganizationor謝謝閱讀itsproducts.5.2.2Needsandexpectations感謝閱讀Thesuccessoftheorganizationdependsonunderstandingandsatisfyingthecurrent精品文檔放心下載andfutureneedsandexpectationsofpresentandpotentialcustomersandend-users,aswellas謝謝閱讀understandingandconsideringthoseofotherinterestedparties..謝謝閱讀Inordertounderstandandmeettheneedsandexpectationsofinterestedparties,an謝謝閱讀organizationshould-identifyitsinterestedpartiesandmaintainabalancedresponsetotheirneeds感謝閱讀andexpectations,-translateidentifiedneedsandexpectationsintorequirements,謝謝閱讀-communicatetherequirementsthroughouttheorganization,and感謝閱讀-focusonprocessimprovementtoensurevaluefortheidentifiedinterested感謝閱讀parties.Tosatisfycustomerandend-userneedsandexpectations,themanagementofan謝謝閱讀organizationshould-understandtheneedsandexpectationsofitscustomers,includingthoseof謝謝閱讀potentialcustomers,-determinekeyproductcharacteristicsforitscustomersandend-users,感謝閱讀-identifyandassesscompetitioninitsmarket,and感謝閱讀-identifymarketopportunities,weaknessesandfuturecompetitiveadvantage.謝謝閱讀Examplesofcustomerandend-userneedsandexpectations,asrelatedtothe謝謝閱讀organization’sproducts,include精品文檔放心下載-conformity,-dependability,-availability,-delivery,-post-realizationactivities,感謝閱讀-priceandlife-cyclecosts,精品文檔放心下載-productsafety,-productliability,and-environmentalimpact.Theorganizationshouldidentifyitspeople’sneedsandexpectationsforrecognition,精品文檔放心下載worksatisfaction,andpersonaldevelopment.Suchattentionhelpstoensurethatthe謝謝閱讀involvementandmotivationofpeopleareasstrongaspossible.精品文檔放心下載Theorganizationshoulddefinefinancialandotherresultsthatsatisfythe感謝閱讀identifiedneedsandexpectationsofownersandinvestors.感謝閱讀Managementshouldconsiderthepotentialbenefitsofestablishingpartnershipswith謝謝閱讀supplierstotheorganization,inordertocreatevalueforbothparties.A謝謝閱讀partnershipshouldbebasedonajoinstrategy,sharingknowledgeaswellasgains謝謝閱讀andlosses.Whenestablishingpartnerships,anorganizationshould感謝閱讀-identifykeysuppliers,andotherorganizations,aspotentialpartners,精品文檔放心下載-jointlyestablishaclearunderstandingofcustomers’needsandexpectations,感謝閱讀-jointlyestablishaclearunderstandingofthepartners’needsandexpectations,謝謝閱讀and-setgoalstosecureopportunitiesforcontinuingpartnerships.謝謝閱讀Inconsideringitsrelationshipswithsociety,theorganizationshould精品文檔放心下載-demonstrateresponsibilityforhealthandsafety,感謝閱讀-considerenvironmentalimpact,includingconservationofenergyandnatural精品文檔放心下載resources,-identifyapplicablestatutoryandregulatoryrequirements,and精品文檔放心下載-identifythecurrentandpotentialimpactsonsocietyingeneral,andthelocal謝謝閱讀communityinparticular,ofitsproducts,processesandactivities.謝謝閱讀5.2.3Statutoryandregulatoryrequirements謝謝閱讀Managementshouldensurethattheorganizationhasknowledgeeofthestatutoryand感謝閱讀regulatoryrequirementsthatapplytoitsproducts,processesandactivitiesand精品文檔放心下載shouldincludesuchrequirementsaspartofthequalitymanagementsystem.感謝閱讀Considerationshouldalsobegivento精品文檔放心下載-thepromotionofethical,effectiveandefficientcompliancewithcurrentand感謝閱讀prospectiverequirements,-thebenefitstointerestedpartiesfromexceedingcompliance,and精品文檔放心下載-theroleoftheorganizationintheprotectionofcommunityinterests.精品文檔放心下載5.3QualitypolicyTopmanagementshouldusethequalitypolicyasameansofleadingtheorganization謝謝閱讀towardimprovementofitsperformance.感謝閱讀Anorganization’squalitypolicyshouldbeanequalandconsistentpartofthe謝謝閱讀organization’soverallpoliciesandstrategy.感謝閱讀Inestablishingthequalitypolicy,topmanagementshouldconsider精品文檔放心下載-thelevelandtypeoffutureimprovementneededfortheorganizationtobe精品文檔放心下載successful,-theexpectedordesireddegreeofcustomersatisfaction,謝謝閱讀-thedevelopmentofpeopleintheorganization,謝謝閱讀-theneedsandexpectationsofotherinterestedparties,感謝閱讀-theresourcesneededtogobeyondISO9001requirements,and謝謝閱讀-thepotentialcontributionsofsuppliersandpartners.謝謝閱讀Thequalitypolicycabeusedforimprovementprovidedthat精品文檔放心下載-itisconsistentwithtopmanagement’svisionandstrategyforthe精品文檔放心下載organization’sfuture,-itpermitsqualityobjectivestobeunderstoodandpursuedthroughoutthe感謝閱讀organization,-itdemonstratestopmanagement’scommitmenttoqualityandtheprovisionof感謝閱讀adequateresourcesforachievementofobjectives,感謝閱讀-itaidsinpromotingacommitmenttoqualitythroughouttheorganization,with謝謝閱讀clearleadershipbytopmanagement,感謝閱讀-itincludescontinualimprovementasrelatedtosatisfactionoftheneedsand精品文檔放心下載expectationsofcustomersandotherinterestedparties,and感謝閱讀-itiseffectivelyformulatedadefficientlycommunicated.謝謝閱讀Aswithotherbusinesspolicies,thequalitypolicyshouldbeperiodicallyreviewed.謝謝閱讀5.4Planning5.4.1QualityobjectivesTheorganization’sstrategicplanningandthequalitypolicyprovideaframeworkfor精品文檔放心下載thesettingofqualityobjectivesshouldbecapableofbeingmeasuredinorderto感謝閱讀facilitateaneffectiveandefficientreviewbymanagement.Whenestablishingthese感謝閱讀objectives,managementshouldalsoconsider謝謝閱讀-currentandfutureneedsoftheorganizationandthemarketsserved,謝謝閱讀-relevantfindingsfrommanagementreviews,感謝閱讀-currentproductandprocessperformance,謝謝閱讀-levelsofsatisfactionofinterestedparties,謝謝閱讀-self-assessmentresults,精品文檔放心下載-benchmarking,competitoranalysis,opportunitiesforimprovement,and感謝閱讀-resourcesneededtomeettheobjectives.謝謝閱讀Thequalityobjectivesshouldbecommunicatedinsuchawaythatpeopleinthe精品文檔放心下載organizationcancontributetotheirachievement.Responsibilityfordeploymentof精品文檔放心下載qualityobjectivesshouldbedefined.Objectivesshouldbesystematicallyreviewed謝謝閱讀andrevisedasnecessary.5.4.2QualityplanningManagementshouldtakeresponsibilityforthequalityplanningoftheorganization.感謝閱讀Thisplanningshouldfocusondefiningtheprocessesneededtomeeteffectivelyand精品文檔放心下載efficientlytheorganization’squalityobjectivesandrequirementsconsistentwith精品文檔放心下載thestrategyoftheorganization.謝謝閱讀Inputsforeffectiveadefficientplanninginclude精品文檔放心下載-strategiesoftheorganization,謝謝閱讀-definedorganizationalobjectives,精品文檔放心下載-definedneedsandexpectationsofthecustomersandotherinterestedparties,精品文檔放心下載-evaluationofstatutoryandregulatoryrequirements,精品文檔放心下載-evaluationofperformancedataoftheproducts,感謝閱讀-evaluationofperformancedataofprocesses,精品文檔放心下載-lessonslearnedfrompreviousexperience,謝謝閱讀-indicatedopportunitiesforimprovement,and精品文檔放心下載-relatedriskassessmentandmitigationdata.感謝閱讀Outputsofqualityplanningfortheorganizationshoulddefinetheproduct精品文檔放心下載realizationandsupportprocessesneededintermssuchas精品文檔放心下載-skillsandknowledgeneededbytheorganization,精品文檔放心下載-responsibilityandauthorityforimplementationofprocessimprovementplans,謝謝閱讀-resourcesneeded,suchasfinancialandinfrastructure,謝謝閱讀-metricsforevaluatingtheachievementoftheorganization’sperformance謝謝閱讀improvement-needsforimprovementincludingmethodsandtools,and精品文檔放心下載-needsfordocumentation,includingrecords.精品文檔放心下載Managementshouldsystematicallyreviewtheoutputstoensuretheeffectivenessand精品文檔放心下載efficiencyoftheprocessesoftheorganization.感謝閱讀ISO9001:2000,Qualitymanagementsystems–Requirements感謝閱讀5.4.2Qualitymanagementsystemplanning精品文檔放心下載TopManagementshallensurethat精品文檔放心下載a)theplanningofthequalitymanagementsystemiscarriedoutinordertomeetthe謝謝閱讀requirementsgivenin4.1,aswellasthequalityobjectives,and精品文檔放心下載b)theintegrityofthequalitymanagementsystemismaintainedwhenchangesto感謝閱讀thequalitymanagementsystemareplannedandimplemented.謝謝閱讀5.5Responsibility,authorityandcommunication感謝閱讀5.5.1Responsibilityandauthority謝謝閱讀Topmanagementshoulddefineandthencommunicatetheresponsibilityandauthorityin謝謝閱讀ordertoimplementadmaintainaneffectiveandefficientqualitymanagementsystem.謝謝閱讀Peoplethroughouttheorganizationshouldbegivenresponsibilitiesandauthorityto謝謝閱讀enablethemtocontributetotheachievementofthequalityobjectivesandto謝謝閱讀establishtheirinvolvement,motivationandcommitment.謝謝閱讀5.5.2Managementrepresentative精品文檔放心下載Amanagementrepresentativeshouldbeappointedandgivenauthoritybytopmanagement謝謝閱讀tomanage,monitor,evaluateandcoordinatethequalitymanagementsystem.This精品文檔放心下載appointmentistoenhanceeffectiveandefficientoperationandimprovementofthe感謝閱讀qualitymanagementsystem.Therepresentativeshouldreporttotopmanagementand感謝閱讀communicatewithcustomersandotherinterestedpartiesonmatterspertainingtothe精品文檔放心下載qualitymanagementsystem.精品文檔放心下載5.5.3Internalcommunication精品文檔放心下載Themanagementoftheorganizationshoulddefineandimplementaneffectiveand謝謝閱讀efficientprocessforcommunicatingthequalitypolicy,requirements,objectivesand精品文檔放心下載accomplishments.Providingsuchinformationcanaidintheorganization’s精品文檔放心下載performanceimprovementanddirectlyinvolvesitspeopleintheachievementof感謝閱讀qualityobjectives.Managementshouldactivelyencouragefeedbackandcommunication精品文檔放心下載frompeopleintheorganizationasameansofinvolvingthem.謝謝閱讀Activitiesforcommunicatinginclude,forexample精品文檔放心下載-management-ledcommunicationinworkareas,精品文檔放心下載-teambriefingsandothermeetings,suchasforrecognitionofachievement,謝謝閱讀-notice-boards,in-housejournals/magazines,精品文檔放心下載-audio-visualandelectronicmedia,suchasemailandwebsites,and感謝閱讀-employeesurveysandsuggestionschemes.謝謝閱讀5.6Managementreview5.6.1GeneralTopmanagementshoulddevelopthemanagementreviewactivitybeyondverificationof感謝閱讀theeffectivenessandefficiencyofthequalitymanagementsystemintoaprocessthat精品文檔放心下載extendstothewholeorganization,andwhichalsoevaluatestheefficiencyofthe謝謝閱讀system.Managementreviewsshouldbeplatformsfortheexchangeofnewideas,with精品文檔放心下載opendiscussionandevaluationoftheinputsbeingstimulatedbytheleadershipof感謝閱讀topmanagement.Toaddvaluetotheorganizationfrommanagementreview,topmanagementshould謝謝閱讀controltheperformanceofrealizationandsupportprocessesbysystematicreview精品文檔放心下載basedonthequalitymanagementprinciples.Thefrequencyofreviewshouldbe精品文檔放心下載determinedbytheneedsoftheorganization.Inputstothereviewprocessshould精品文檔放心下載resultinoutputsthatextendbeyondtheeffectivenessandefficiencyofthequality精品文檔放心下載managementsystem.Outputsfromreviewsshouldprovidedataforuseinplanningfor謝謝閱讀performanceimprovementoftheorganization.謝謝閱讀ISO9001:2000,Qualitymanagementsystems–Requirements精品文檔放心下載5.6Managementreview5.6.1GeneralTopmanagementshallreviewtheorganization’squalitymanagementsystem,at感謝閱讀plannedintervals,toensureitscontinuingsuitability,adequacyandeffectiveness.感謝閱讀Thisreviewshallincludeassessingopportunitiesforimprovementandtheneedfor謝謝閱讀changestothequalitymanagementsystem,includingthequalitypolicyandquality感謝閱讀objectives.5.6.2ReviewinputInputstoevaluateefficiencyaswellaseffectivenessofthequalitymanagement精品文檔放心下載systemshouldconsiderthecustomerandotherinterestedpartiesandshouldinclude感謝閱讀-statusandresultsofqualityobjectivesandimprovementactivities,謝謝閱讀-statusofmanagementreviewactionitems,精品文檔放心下載-resultsofauditsandself-assessmentoftheorganization,精品文檔放心下載-feedbackonthesatisfactionofinterestedparties,perhapseventothepointof謝謝閱讀theirparticipation,-market-relatedfactorssuchastechnology,researchanddevelopment,and感謝閱讀competitorperformance,-resultsfrombenchmarkingactivities,謝謝閱讀-performanceofsuppliers,謝謝閱讀-newopportunitiesforimprovement,感謝閱讀-controlofprocessandproductnonconformities,謝謝閱讀-marketplaceevaluationandstrategies,謝謝閱讀-statusofstrategicpartnershipactivities,精品文檔放心下載-financialeffectsofqualityrelatedactivities,and精品文檔放心下載-otherfactorswhichmayimpacttheorganization,suchasfinancial,socialor感謝閱讀environmentalconditions,andrelevantstatutoryandregulatorychanges.謝謝閱讀5.6.3ReviewoutputByextendingmanagementreviewbeyondverificationofthequalitymanagementsystem,感謝閱讀theoutputsofmanagementreviewcanbeusedbytopmanagementasinputsto精品文檔放心下載improvementprocesses.Topmanagementcanusethisreviewprocessasapowerfultool感謝閱讀intheidentificationofopportunitiesforperformanceimprovementofthe感謝閱讀organization.Thescheduleofreviewsshouldfacilitatethetimelyprovisionofdata謝謝閱讀inthecontextofstrategicplanningfortheorganization.Selectedoutputshouldbe感謝閱讀communicatedtodemonstratetothepeopleinthe