Unit10FunctionsofManagementPartOneSpeakingandPassagePartTwoGrammarPartThreeExtraReadingPartFourStructureandVocabulary下一頁返回PartOneSpeakingandPassageTextFunctionsofmanagementTherearehundredsofbooksaboutwhatmanagementis，butitmightbemorehelpfultoknowwhatmanagementdoes.Managersandsupervisorsperformfourmanagementfunctions.Theyareplanning,organizing，leadingandcontrolling.Thebasicresponsibilityforthesefunctionsbeginswithtopmanagementandmovesdownthemanagementladder.Asamemberofthemanagementteamatahotel，supervisorsworkwithmanagerstocarryoutthesefunctions.下一頁返回PartOneSpeakingandPassagePlanningisdecidinghowtoreachobjectiveschoosethebestwayandmakethebestuseofresourcesavailable，whethertherearemanpower,money,material，equipmentortime.Asupervisor’sdailyworkrequiresplanning,suchaswritingjobschedules，completingspecialeventstrainingnewemployeesandotheractivities.Organizingiscarryingoutplansandmanagement’sdecisionsanddividingworkandresponsibilitiesintheworkingteam.Thismeansputtingtogetherandmakingthebestuseoftheresourcesavailable.Atsomehotels，thisincludesrecruitingandhiringemployees.上一頁下一頁返回PartOneSpeakingandPassageMoreover,organizingincludesgivingemployeesthetrainingtheyneedtodotheirjobwellandlettingthemknowhowtheirjobaffectsthesuccessofthehotel.Leadingisdirectingandmotivatingthemembersoftheteam，sothattheycanmeetpersonalandorganizationalgoals.Leadinginvolvesdirecting,motivating,evaluatinganddiscipliningemployees.Controllingismakingsurethatplansarecarriedoutproperly.Itincludesthesesteps:reviewingthestandardssetbythemanagement,overseeingtheemployees’presentperformance，takingcorrectiveactiontomeetthestandardsanddecidingwhetherthecorrectiveactionworks.上一頁下一頁返回PartOneSpeakingandPassageThesefourfunctionsarecloselyinterrelatedinpractice.Theydependononeanotherandcanworkatthesametime.Infact，theyaresointerrelatedthatmanytimesorthreeofthemwillhappenatonce.Thesefourfunctionsconsistofasupervisorsday-to-dayworkonthebasisof"people-centered"conception.上一頁下一頁返回PartOneSpeakingandPassageDialogue2SolvingProblemsWiselySituation:Mike(M)，anewheadchefmeetswithsometroubleandcomestoF/BdepartmentDirectorPeter's(P)office.M:Peter,manycooksdrinkbeeratworkandsaythattheformerheadchefallowedthemtodoso.WhatshallIdonow?P:Oh，it’scertainlyagainstourregulations.Ifyoudon’tstopthisbehaviorintime，otherproblemswillarise，butwehavetofindoutawaytosolvetheproblem.上一頁下一頁返回PartOneSpeakingandPassageM:Er...Whatiftheythreatentoleavewhentheregulationisputintoaction?Andallthecooksareexperiencedandnoteasytobereplaced.P:Sincethecookslikedrinking,whynotinvitethemtohaveadrinkaftershiftforadays?M:Why，encouragethemtodrinkmore?P:No，justchangetheirhabitofdrinkingandshowyourkindness.Thisisthefirststep.M:Whatthen?上一頁下一頁返回PartOneSpeakingandPassageP:Inafewdays，youcantellthemthereasonthatdrinkingatworkwillincreasetheriskofinjuryandslowdownthejob.Itisbothharmfultothehotelandthemselves.I’msuremostofthecooksarereasonable.M：Goodidea.Andafterthat?P:I’llgotothekitchenandreaffirmthisregulation.M:Great,Peter,youreallyhelpmesolvethebigproblem.Thankyouverymuch.上一頁下一頁返回PartOneSpeakingandPassageDialogue2FairPloySituation:Frank(F)，aFrontOfficecomestoMax(M)，theFrontOfficesupervisorunhappily.F:Say，Max.Weareoldfriends，butwhydoyougiveMaryaraiseandleavemeaside?M:Well，F(xiàn)rank.CanIaskyouapersonalquestion?F:Goahead.M:Haveyouoverextendedyourselfwithyourcreditcardsandhavetroubleinmakingendsmeet?TobefrankIknowyougotothenightclubeverynight.上一頁下一頁返回PartOneSpeakingandPassageAndinthedaytime，youlooksotiredthatyoucan’tpaycloseattentiontoyourjobandyourperformancehasbeenslippinglately.F:Isthatso?Ihaven’trealizedthat，butIreallyneedmoney.Couldyougiveanoldfriendaraisetoo?I’dappreciateif…M:I’msorryIcan’t.Frank，ifIgiveyouaraisewhowillithurt?Whereisthefairplay?Ibelieveifyouwereinmyposition，youwouldalsomakethedecisionasIdo.Businessisbusiness，Ihavenorighttoruinthepolicy.上一頁下一頁返回PartOneSpeakingandPassageF:Hi，guy.Don’tbesoserious.I’mjustkidding.M:Frank，ifyoureallyneedmoney，I’lllendyousomefortheoldfriends’sake.F:Oh,no.Sorrytobotheryouman.Seeyoulaterthen，bye-bye.上一頁下一頁返回PartOneSpeakingandPassageWordList上一頁下一頁返回PartOneSpeakingandPassage上一頁下一頁返回PartOneSpeakingandPassageNotes1.Thebasicresponsibilityforthesefunctionsbeginswithmanagementladder.履行這些職能的基本職責(zé)首先從最高管理層開始，topmanagementandmovesdownthe然后順著管理的階層逐級往下授權(quán)。2.takingcorrectiveactiontomeetthestandardsanddecidingwhetherthecorrectiveactionworks.……參照標(biāo)準(zhǔn)采取糾正措施，同時判斷這些措施是否有效。3.Thesefourfunctionsarecloselyinterrelatedinpractice.在實(shí)際工作中這四個功能密切相關(guān)。上一頁下一頁返回PartOneSpeakingandPassage4.onthebasisof"people-centered"conception在“以人為本”這一理念的基礎(chǔ)上5.Haveyouoverextendedyourselfwithyourcreditcardsandhavetroubleinmakingendsmeet?你是否透支了信用卡，有了收支不平衡的麻煩?(透支信用卡被認(rèn)為是種不道德的違法行為，為人們所不信任。)6.Hi,Don’tbesoserious.I’mjustkidding.喂,老兄，別太一本正經(jīng)了，我只是說笑而已。(弗朗克在給自己找臺階下。)上一頁下一頁返回PartOneSpeakingandPassageExercises1.Questionsforcomprehension.(1)Whatisplanning?(2)Whatisorganizing?(3)Whatiscontrolling?(4)Whatdoyouthinkoftherelationshipofthemanagementfunctions?2.Recitedialogue1anddialogue2，andpracticethemwithyourclassmatesinandafterclass.3.Cueddialogue.Anewsupervisor;Youaregoingtomakeaplanforabigbanquetservice.上一頁下一頁返回PartOneSpeakingandPassageYoucometoanexperiencedsupervisorandaskforadvice.Youtrytolearnmorefromhim.Anexperiencedsupervisor;Youtellhimtogatherallnecessaryinformationbeforestartingplan.Youtellhimtogetemployeeshelpinplanning.Youtellhimtomakeaplanwhichcanbechangedbecausehecan’talwaysforeseeeverythingintheworkplace.Youtellhimtoreviewhisplanlisttomakesuretheworkhasbeendoneontime.上一頁返回PartTwoGrammar比較級和最高級(TheComparativeDegreeandtheSuperlativeDegree1.形容詞比較級和最高級的構(gòu)成(1)規(guī)則變化。單音節(jié)詞在詞尾加er構(gòu)成比較級，在詞尾加est構(gòu)成最高級，例如:fast—faster—fastest。單音節(jié)詞以e結(jié)尾，只在詞尾加r構(gòu)成比較級，加st構(gòu)成最高級，例如:large—larger—largest。以輔音字母結(jié)尾的重讀閉音節(jié)詞，須先雙寫這個輔音字母，再加er構(gòu)成比較級，加est構(gòu)成最高級，例如:hot—hotter—hottest。以輔音字母加Y結(jié)尾的詞，改Y為i再加er構(gòu)成比較級，加est

構(gòu)成最高級，例如:happy—happier—happiest.下一頁返回PartTwoGrammar多音節(jié)詞和部分雙音節(jié)詞，在詞的前面加more構(gòu)成比較級，加themost構(gòu)成最高級，例如:interesting—moreinteresting—themostinteresting.(2)不規(guī)則變化。不規(guī)則變化需單獨(dú)記憶，如good—better—best,bad—worse—worst.2.形容詞比較級和最高級的用法(1)表示兩者的比較時，通常用“形容詞的比較級+than”的結(jié)構(gòu)。She'shappierthanshewasbefore.她比以前更開心。Johnisclevererthantheotherboys.約翰比其他男孩更聰明。上一頁下一頁返回PartTwoGrammar(2)表示兩者以上的比較時，通常用最高級，即“the+形容詞的最高級(+名詞+of/in……”的結(jié)構(gòu)。Thisisthehottestdayintheyear.這是一年中最熱的一天。Heisthetallestofus.他是我們中間最高的。(3)比較級前有時可以有一個表示程度的狀語。MysisteristwoyearsolderthanI.我姐姐比我大兩歲。Youareaninchtallerthanshe.你比她高一英寸①。(4)表示兩者是同等程度時，通常用“as+形容詞原級+as...”的結(jié)構(gòu);其否定形式為"notas/so...as...";此類比較句中，也可以加人表示程度的狀語。Ihaveasmanybooksasyoudo.我有和你一樣多的書。上一頁下一頁返回PartTwoGrammarLet’，walk.It’，justasquickas

takingabus.我們走著去吧，和乘公共汽車一樣快。(5)“比較級+and+比較級”的結(jié)構(gòu)用來表示事物本身程度的逐漸增長，意為“越來越……”lifeisbecominghappierandhappier.我們的生活變得越來越幸福。becomesmoreandmoreimportanttome.他對我來說越來越重要。

(6)"the+比較級，the+比較級”的結(jié)構(gòu)表示隨著一方程度的變化另一方與之平行增長,意為“越……就越……”Actually，thebusierIam,thehappierIfeel.實(shí)際上，我越忙，就越感到高興。-Howmanyguestswillyouinvite?你打算邀請多少客人?-Themorethemerrier.人越多就越熱鬧。上一頁下一頁返回PartTwoGrammar3.副詞的比較級和最高級副詞的比較級與形容詞的比較級用法相似，副詞最高級前有時可以省去定冠詞thenHespeaksEnglishbetterthanI.他說英語比我好。HerunstwiceasfastasI.他跑得比我快一倍。Thequickeryougetready,thesooneryoucanleave.你越快準(zhǔn)備好，就越早可以離開。Hewholaughslastlaughsbest.笑到最后，笑得最好。上一頁下一頁返回PartTwoGrammar

ActivityCorrectthemistakesofthefollowingsentences.改正下列句子中的錯誤。1.Thispencilisverylongerthanthatone.__________________2.ThisfilmismostinterestingoneI’veeverseen.____________3.Thedishesherearenotgoodastheonesinthatrestaurant._4.Theweatherismorebadthenextday.____________________5.Thebusyheis，thehappierhefeels.____________________上一頁返回PartThreeExtraReadingDialogue2ComplaintsabouttheFood(G=GuestW=Waiter)G:Waiter,mayIseeyouforamoment?W:Whatwouldyoulikemetodo，madam?G:Thesoupisnothotenough.W:I’msorryaboutthat，madam.I’11haveitheatedimmediately.G:AndIorderedmysteakbutthisoneisoverdone.It’salmostuneatable.下一頁返回PartThreeExtraReadingW:I’mverysorry,madam.I’llhavethemprepareanotherone.Iassureyouitwon’thappenagain.Wouldyoulikesomethingelsewhileyou’rewaiting?G:No，justmysteak.W:Isee.Justamoment，please.W:Yoursteak.madam.Andweofferyousomesalad,withourcompliments.Enjoyyourmeal，please.G:Thanks.上一頁下一頁返回PartThreeExtraReadingDialogue2ComplaintsaboutSlowService(G=GuestW=WaiterG:Waiter(Iwanttohaveawordwithyou.W:Yes，sir.I’11bewithyouinaminute.Isthereanythingelseyou’dliketohave，sir?G:Anythingelse?Wehavebeenkeptwaitinghereforalmostanhourforthemeal!W:I’mawfullysorrytohearthat,sir.Theremightbesomethingwrong.Youseewe’reshortofhelptoday.I’11seetoitatonce.上一頁下一頁返回PartThreeExtraReadingWouldyouliketotrysomedrinkwhilewaiting?Withourcomplimentsofcourse.G:Well，anothertwobeers.W:Yes，sir.Onemoment，please.Hereyouare.I’11bebackinaminute.上一頁下一頁返回PartThreeExtraReadingPassageALetterofComplaintDearSir,IamwritingtoyouaboutmystayatyourhotelduringNovember21thto24th.ThoughIwastreatedwellandIfoundtheservicequitegood，thereareoneortwomattersthatIfeelIshouldbringtoyourattention.Firstly，themostimportantthingformewastotakeacompletebreakfrommybusywork，andIwastoldthatIcouldhave"peaceandquietness"inthehotelandyouraimwastomakeguestsfeellikeattheirhome.上一頁下一頁返回PartThreeExtraReadingHowever,Iwassurprisedtofindthattherewasalotofnoisybuildingwork.Iunderstandthatrepairsaresometimesneeded，butisitreallynecessarytostartatseveno’clockeverymorning?Secondly,Ihadhopedtomakeuseofthe"largeswimmingpool.”TomysurpriseIfoundthatthiswasnotevenopenforonedayduringallmystaythere.Ireallydidn’tknowwhattodoinyourhotel.Ihopethatyoudonotmindmywritingtoyouaboutthese，butIwouldbeifyoucouldgivemesomeexplanation.Ilookforwardtohearingfromyou.YourseverMrs.JanetLewis上一頁下一頁返回PartThreeExtraReadingNewWordsandExpressions上一頁下一頁返回PartThreeExtraReading上一頁下一頁返回PartThreeExtraReadingNotes1.Iassureyouitwon'thappenagain.我向您保證這種事情將不會再發(fā)生。2.Weofferyousomesalad,withourcompliments.我們送您沙拉，這是我們小小的敬意(意即這是免費(fèi)的)。3.Wehavebeenkeptwaitinghereforalmostanhourforthemeal!這餐飯我們已經(jīng)等了近一個小時了!havebeenkeptwaiting是現(xiàn)在完成時，表示動作從過去一直持續(xù)到現(xiàn)在。上一頁下一頁返回PartThreeExtraReading

ActivityAnswerthefollowingquestionsinasimilarway.參照例句回答問題。Examples:Isyoursteakrareenough?

I’mafraidit’stoorare.Ican’teatit.Isyoursteaktoowelldone?No,it’snotwelldoneenough.Ilikeitverywelldone.上一頁下一頁返回PartThreeExtraReading1.Isyourwinetoodry?No，…Ilike…2.Areweearlyenoughfordinner?I’mafraid...Youwill.3.Isthesixo’clockflighttooearly?No，…Imust…4.Isyourcoffeestrongenough?I’mafraid…Ilike…5.Isyourroomwarmenough?I’mafraid…Ilike…上一頁返回PartFourStructureandVocabulary1.Fillintheblankswiththeproperformsofthewordsorphrasesgiven.carryoutpeople-centeredonthebasisoffindoutmeetwith(1)Teamworkbuildingis_______cooperation.(2)Mostofthehotelemployeestheirpromisetoquitsmoking.(3)“Suchdifficultguestsarerarely_____intherunningofhotelsfortenyears,”ourmanagerPerncomplained.(4)"Please____whentheshipsailstoSingapore.”O(jiān)neoftheguestsaskedthelobbyassistantmanager.下一頁返回PartFourStructureandVocabulary“Weareladiesandgentlemenservingladiesandgentlemen.”This_____ideaisacceptedbythehotelmanage