PAGEPAGE10總經(jīng)理半年度檢查表項(xiàng)目是項(xiàng)目是/否補(bǔ)充說明TopicsYes/NoCommentsonDiscrepancies酒店政策手冊(cè)最新審核日期HotelPolicyManualLastdatereviewed:嚴(yán)格執(zhí)行并遵守酒店集團(tuán)政策DevelopedandimplementedinaccordancewithGHRpolicies酒店運(yùn)作手冊(cè)/流程HotelOperationManual/Process最新審核日期Lastdatereviewed:嚴(yán)格執(zhí)行并遵守酒店集團(tuán)運(yùn)作要求DevelopedandimplementedinaccordancetoHotelOperationrequirement企業(yè)手冊(cè)CorporateManuals所有企業(yè)手冊(cè)由總經(jīng)理和相關(guān)人員保管AllCorporateManualsinthehotelarekeptbytheGMandconcern員工及損耗控制STAFF&LOSSCONTROL以酒店集團(tuán)的安全要求、結(jié)合當(dāng)?shù)氐男枨笞钚赂聦徍巳掌冢阂约鞍淳频陮?shí)際情況嚴(yán)格執(zhí)行酒店應(yīng)急手LastUpdateReview:HotelEmergencyManualDevelopedandimplementedinaccordancewithGHRSafetyGuildlineandmeetsthelocalneeds/situationoftheHotelanddistributedtoAllDivisionsandDepartments每月/班次（包含周末和公共假期）進(jìn)行至最近演習(xí)日期Dateoflastdrill:少一次初級(jí)火警演習(xí)早班MorningShift :12344.1RandomFiredrillsaredoneoncea 中班AfternoonShift:month/shift(asminimum)including 夜班NightShiftSundays/Publicholidays.FullFiredrillsaredoneonquarterlybasis4.4每年進(jìn)行兩次全員疏散演習(xí)GeneralEvacuationDrillsaredoneTwicea最近演習(xí)日期DateoflastDrills:year4.`5消防系統(tǒng)日常監(jiān)測(cè)，保證設(shè)備正常運(yùn)行RegulartestingofequipmentallareingoodworkingconditionsFullFiredrillsaredoneonquarterlybasis4.4每年進(jìn)行兩次全員疏散演習(xí)GeneralEvacuationDrillsaredoneTwicea最近演習(xí)日期DateoflastDrills:year4.`5消防系統(tǒng)日常監(jiān)測(cè)，保證設(shè)備正常運(yùn)行Regulartestingofequipmentallareingoodworkingconditions項(xiàng)目 是否 補(bǔ)充說明Topics Yes/No CommentsonDiscrepanciesFireAlarmSystem煙感系統(tǒng)SmokeHeatDetection報(bào)警系統(tǒng)BreakGlassAlarm警鈴系統(tǒng)AlarmBellsVoiceAlarms公共區(qū)域Publicareas客房Rooms中心區(qū)域HeartofhouseFireFightingSystem消防噴淋系統(tǒng)Sprinklers消防栓Hydrant/housereel滅火器系統(tǒng)FireExtinguishers專業(yè)滅火系統(tǒng)SpecialtyFireFightingSystemsKitchenhoodsGenerators鍋爐房Boilerroom變壓器/開關(guān)裝置Transformers/switchgearStandbyGeneratorFirePumpGasDetectionSmokeControl樓梯增壓StairPressurization排煙裝置Smokeexhaust危險(xiǎn)物品，化學(xué)易燃品在指定地點(diǎn)妥善保 地點(diǎn)存 Place/Location:Dangerousgoods,chemicalsinflammableitemareproperlystoredintodesignedspace指定電梯逃生程序并且每年演練2次或按 最近演習(xí)日期照當(dāng)?shù)卣咴S可執(zhí)行 DateofLastExercise:RescuesfromelevatorsproceduresisinplaceandexercisesaredoneTwiceayearoraspermittedbylocalregulations每周至少1次檢查防火通道，確保緊急事件發(fā)生時(shí)防火通道通暢Regularinspectionofescapewaysandexitsallocatedforuseintheeventofanemergencyaredone,minimumonceeveryweek項(xiàng)目項(xiàng)目是/否補(bǔ)充說明TopicsYes/NoCommentsonDiscrepancies除新入職時(shí)的安全培訓(xùn)外，每年需再組織一次（最低限度）Employeesafetyorientationaredoneonhiringandonannualbasis(asminimum)廚房排氣管道清洗最近清洗日期KitchenExhaustDuctsCleaningDateofLastCleaning:（西廚管道每年至少清洗2次）(WesternkitchenminimumTWOtimesperyear)（4次）(ChinesekitchenminimumFOURtimesperyear)洗衣房排氣管道每月至少清洗1次LaundryExhaustDuctsCleaningDoneonmonthlybasisasminimum監(jiān)控系統(tǒng)CCTVSystem所有監(jiān)控和記錄系統(tǒng)運(yùn)行良好AllCCTVcameraandrecorderareongoodorder所有記錄保存完好Allrecordsingoodorder門鈴/緊急報(bào)警系統(tǒng)DoorAlarm/PanicAlarmSystem所有報(bào)警系統(tǒng)檢測(cè)無誤Allalarmpointstested警報(bào)系統(tǒng)，例如（總出納/前臺(tái)/行政樓層等）PanicAlarmi.e.(GeneralCashier/FrontDesk/PlazaFlooretc)所有警報(bào)檢測(cè)無誤Allalarmtested衛(wèi)生和醫(yī)藥HYGIENE&MEDICAL接種疫苗Employeemedicalcheck-up&vaccinationaredoneaccordingtoHygieneBureaurequirement 每年為員工體檢并獲取健康證Annualcheck-upwithCertifiedHealthCertificate按照防疫站要求進(jìn)行泳池水質(zhì)檢測(cè)SwimmingPoolwatertestdoneregularlyasperHygieneBureauguideline項(xiàng)目是/否補(bǔ)充說明TopicsYes/NoCommentsonDiscrepancies5.3 定期為員工進(jìn)行衛(wèi)生培訓(xùn)和講座最近培訓(xùn)日期Regulartraining/lecturesonpersonalDateoflasttraininghygienefortheemployeesconductonregularbasis6 質(zhì)量QUALITY6.1 企業(yè)識(shí)別手冊(cè)請(qǐng)后附差異表（如有必要）CorporateIdentityManualPleaseattachdeviationlist(ifany):按照凱萊酒店集團(tuán)標(biāo)準(zhǔn)執(zhí)行ImplementedincompliancewithGHRstandards客房最低質(zhì)量標(biāo)準(zhǔn)請(qǐng)后附差異表（如有必要）RoomsMinimumQualityStandardPleaseattachdeviationlist(ifany):按照凱萊酒店集團(tuán)標(biāo)準(zhǔn)執(zhí)行ImplementedincompliancewithGHRstandards餐飲最低質(zhì)量標(biāo)準(zhǔn)請(qǐng)后附差異表（如有必要）F&BMinimumQualityStandardPleaseattachdeviationlist(ifany):按照凱萊酒店集團(tuán)標(biāo)準(zhǔn)執(zhí)行ImplementedincompliancewithGHRstandards6.2 和有關(guān)人事執(zhí)行平衡計(jì)分卡制度并審核和解決相關(guān)方面的問題BalanceScoreCardMonitorSystemisinplaceandreviewwithallconcernedandactionstaken6.3 和有關(guān)人事統(tǒng)計(jì)客人滿意度并進(jìn)行分析審核和解決相關(guān)方面的問題GuestCommentsCardresultisanalyzedandreviewedwithALLconcernandactionstaken.（總經(jīng)理在兩天內(nèi)對(duì)客人意見以書面進(jìn)行回復(fù)(WrittenanswerfromGMtoallcritiquesfromguestswithin2workingdays)6.4 /GuestProfile/Database最近審核/清理日期每年進(jìn)行兩次審核，清理和更新LastReview/Cleanupdate:Reviewed,‘CleanedandupdatedTwiceayear6.5 GloriaPartnerProgram大力推廣貴賓伙伴計(jì)劃，即使跟進(jìn)處理服務(wù)上的失誤和客人反饋意見Inplaceandproperlyadministered.Actionstakenonservicefailures,guestfeedbacksandmembershipenrollmentisstronglypromoted6.5.1年度發(fā)展目標(biāo)（集團(tuán)目標(biāo)）YTDTargetedenrollment(ByGHR)

年度實(shí)際發(fā)展會(huì)員數(shù)量YTDActualenrollment:項(xiàng)目Topics是/否Yes/No補(bǔ)充說明CommentsonDiscrepancies6.6知識(shí)共享KnowledgeSharing和姐妹酒店共同分享有效的概念和工作程序Effectiveideas/processesaresharedwithsisterhotels6.7預(yù)防性維護(hù)計(jì)劃PreventiveMaintenanceProgram實(shí)施到位Implementedinplace6.8客房檢查最近檢查日期GuestRoomInspectionDateofLastroundofcompletion:由行政管理委員會(huì)進(jìn)行檢查InspectioncarriedoutbyEXCOM（每年兩次對(duì)所有房間進(jìn)行檢查）(CoverALLroomsTWICEaYEAR)7收入REVENUE7.16月30日前審核更新市場(chǎng)銷售計(jì)劃，且做好準(zhǔn)備提交明年預(yù)算TheMarketingPlanisreviewedandupdatedonJun30andreadyforfuturebudgetsubmission7.2每周舉行收入管理會(huì)議并且審核跟進(jìn)事項(xiàng)RevenueManagementMeetingareheldweeklyandthefollowingupissuesarereviewed7.3每天分析競(jìng)爭(zhēng)對(duì)手表現(xiàn)/市場(chǎng)指數(shù)DailyreviewofCompetitivePerformance/Index7.6最優(yōu)惠價(jià)格策略已在訂房中心、酒店網(wǎng)絡(luò)更新BARpricingStrategyapplytoALLHRC/IDS/GHRWebsite7.7每周回顧業(yè)務(wù)前景ReviewWeeklyEventsBusinessOutlook7.8每月更新網(wǎng)站MonthlyWebUpdate7.9每周和有關(guān)人事回顧和分析產(chǎn)量報(bào)告Theproductionreportsarereviewed/analyzedonmonthlybasiswithallconcernedandactionstaken7.9.1常旅客計(jì)劃FrequentFlyerProgram(FFP)項(xiàng)目 是否 補(bǔ)充說明Topics Yes/No CommentsonDiscrepancies包價(jià)及優(yōu)惠推廣Packages&PromotionOffer凱萊合作伙伴產(chǎn)量GloriaPartnerProduction旅行社產(chǎn)量TopCorp/TAAccountsProduction在線預(yù)訂產(chǎn)量FastBookingProduction-行政樓層產(chǎn)量Plaza/ExecutiveFloorProduction預(yù)訂辦公室產(chǎn)量SROProduction為今后生意，每月審核分析生意丟失報(bào)告（客房和宴會(huì)，LossBusinessReport(rooms&catering)isreviewedandretracedforfuturebusinessonmonthlybasis總經(jīng)理和部門總監(jiān)參與銷售拜訪增加目標(biāo)客戶GMandDHsparticipateinsalescallstoproducingandtargetedaccounts有計(jì)劃性的執(zhí)行廣告和推廣活動(dòng)TheAdvertisingandPromotionPlanisproperlyimplementedandisonschedule按時(shí)給旅行社返傭Thetravelagentscommissionispaidpromptly客房、餐飲和其他運(yùn)作部門按照預(yù)算計(jì)劃變更價(jià)格Thescheduledprice/ratechangesisimplementedasoutlinesintheBudgetPlan,Rooms,F&B&OOD切實(shí)執(zhí)行餐飲推廣計(jì)劃F&Bpromotionplanisproperlyimplemented員工EMPLOYEE根據(jù)人員配備預(yù)算更新組織結(jié)構(gòu)圖 審核日期Update&ReviewOrganizationChart DateofReview:accordingtoManning項(xiàng)目是/否補(bǔ)充說明TopicsYes/NoCommentsonDiscrepancies8.2 人力資源總監(jiān)執(zhí)行招聘政策和程序并且需與總經(jīng)理和部門總監(jiān)溝通確保嚴(yán)格按照程序執(zhí)行Policy&ProcedureofhiringdevelopedbyDHRandcommunicatedtoallDHsGMtoensurethatproceduresarestrictlyadhered8.3 工資等級(jí)和結(jié)構(gòu)SalaryGrading&Structure8.3.1每年更新并且已做市場(chǎng)調(diào)查Updatedannually&competitionsurveydone(主要管理職位薪酬需按集團(tuán)規(guī)定嚴(yán)格執(zhí)行)(Corporatepayphilosophystrictlyadheredtoforallkeymanagementposition)8.4 表現(xiàn)評(píng)估管理系統(tǒng)PerformanceManagementSystem(PMS)8.4.1/行政委員會(huì)將酒店目標(biāo)和表現(xiàn)評(píng)估系統(tǒng)掛鉤，形成制度并嚴(yán)格執(zhí)行。GM/EXCOMalignshotelgoalswithoverallPMS.PMSisinstitutionalizedandtracked8.4.2由部門總監(jiān)和總經(jīng)理為所有級(jí)別員工作表現(xiàn)評(píng)估（每年一次）PerformanceAppraisal(Onceayear)conductedbyDHs,GMtoalllevelsofstaff.8.5 Employeebenefits:reviewbenefitssummaryapprovedbyCorpHR職業(yè)發(fā)展計(jì)劃CareerdevelopmentProgramCrossDepartmentTrainingthroughthecoordinationofTrainingManagerwithrespectiveDHandStarTrainers項(xiàng)目 是否 補(bǔ)充說明Topics Yes/No CommentsonDiscrepancies/集團(tuán)協(xié)調(diào)組織酒店交叉培訓(xùn)CrossHotelTraining/TaskForceexposurethroughcoordinationofDHRwithparticipatingHotels/GHR繼承人計(jì)劃SuccessionPlanningProgram:確認(rèn)候選人并制定適當(dāng)培訓(xùn)計(jì)劃，由指導(dǎo)師和人力資源總監(jiān)監(jiān)測(cè)進(jìn)展Candidatesareidentified,suitabletrainingprogramsplanned,progressofcandidatesmonitoredbymentorsandDHR高級(jí)管理培訓(xùn)項(xiàng)目Sr.ManagementTrainingProgram:確認(rèn)候選人，由指導(dǎo)師和人力資源總監(jiān)監(jiān)測(cè)進(jìn)展并向集團(tuán)人力資源部報(bào)告Candidatesareidentified,ProgressofcandidatesmonitoredbymentorsandDHRandreporttoCorpHR:員工意見調(diào)查StaffOpinionSurvey 組成特別小組處理緊要事件Focusgroupisformedtoworkoncriticalissues行政委員會(huì)通過討論后執(zhí)行特別小組提出的處理意見GM/EXCOMimplementrecommendationorinitiativesproposedbyFocusGroupLockerroomareaprogramandcontrol/supervisioninplace員工餐廳EmployeeCafeteria由不同部門的員工組成員工餐廳管理委員會(huì)EstablishedEmployeeRestaurantCommitteecomprisingrepresentativesfromvariousdivision項(xiàng)目 是否 補(bǔ)充說明Topics Yes/No CommentsonDiscrepancies和員工餐廳管理委員會(huì)共同制定菜單和公共假期特殊菜單EstablishedmenuwithinputsfromEmployeeRestaurantCommittee.Specialmenutobeprovidedduringfestiveperiod監(jiān)督餐飲出品質(zhì)量和外觀QualityofF&Bandattractivenessmonitored生標(biāo)準(zhǔn)執(zhí)行情況Conductweeklycheckonthecomplianceofcleanlinessandhygienestandards每年組織員工大會(huì) 最近一次會(huì)議舉行時(shí)AnnualHotelMeetingisconductedforall Lastmeetingheldon:employees培訓(xùn)Training酒店培訓(xùn)計(jì)劃是通過培訓(xùn)需求分析更新HotelTrainingplandevelopedthroughstructuredTrainingneedsanalysis.Planiscommunicated,implemented,reviewedandupdated培訓(xùn)器材妥善保管且運(yùn)轉(zhuǎn)正常Trainingfacilitiesareinplaceandingoodcondition項(xiàng)目Schedule/ProgramsareinplaceandmonitoredGloriaTouchNewHireOrientationEmergencyProcedures已執(zhí)行員工識(shí)別方案EmployeeRecognitioninplaceCommendationLettersEmployeenewsletterAnnualEmployeeeventsOthers項(xiàng)目是/否補(bǔ)充說明TopicsYes/NoCommentsonDiscrepancies9.7 審核離職員工數(shù)量、確保執(zhí)行離職約見程序、明確離職原因ReviewNumbersofLeaverswithExitinterviewsProcessinplacewithclear“ReasonsforLeaving”9.8 員工離職率分析報(bào)告TurnoverAnalysisReport9.9 審核員工手冊(cè)最近審核日期ReviewcopyofHandbookLastdateReviewed:9.10 更新崗位職責(zé)最近審核日期UpdateofJobDescriptionofeachpositionLastdateReviewed:員工簽署崗位職責(zé)并記入員工檔案JobDescriptionsignedbystaffandfiletoeachindividualpersonalfile9.11 執(zhí)行更新新員工入職培訓(xùn)檢查表，員工經(jīng)過培訓(xùn)后簽字并記入員工檔案ImplementedandupdateNewHireOrientationchecklistandsignedbystaffandfiletoeachindividualpersonalfile9.12 調(diào)職。內(nèi)部調(diào)職程序面向所有員工并由人力資源部執(zhí)行。Internalpromotion/transfersarefirstconsideredwhenthereisajobopening.InternalTransferProceduredevelopedandcommunicatedtoallstaffbyHR9.13 妥善保管暫時(shí)沒有聘用的人員資料以備將來之需DatabaseissetuptokeeptrackofBestpeoplethatdidnotgethireforparticularpositionorataparticulartimebutmaysuitableforfutureopportunitiesdeveloped.9.14 執(zhí)行背景調(diào)查系統(tǒng)Referencecheckssysteminplace.向應(yīng)聘者前上司核實(shí)應(yīng)聘者提供的信息Allcandidatescheckedwithpreviousemployers/referencesstatedbythecandidate項(xiàng)目Topics10 管理和計(jì)劃是/否Yes/No補(bǔ)充說明CommentsonDiscrepanciesCONTROL&PLANNING10.1 每月由總經(jīng)理督導(dǎo)和有關(guān)人事制定收入支出預(yù)測(cè)以便保持全年收支平衡MonthlyforecastingforrevenueandexpensesforbalanceofyearisdonewithallconcernedmanagementstaffunderthesupervisionoftheGM10.1.112個(gè)月收入預(yù)測(cè)Rolling12monthsrevenueforecastisdone10.2 每月和有關(guān)人事進(jìn)行損益表分析，包括固定資產(chǎn)并采取解決方案MonthlyP&Lreview,includingCapexisdonewithallconcernedandactionstaken10.3 每月和所有相關(guān)部門舉行信貸會(huì)議，某些MonthlyCreditMeetingisdonewiththeparticipationofallconcern.Write-offsproperlyapprovedifany10.4 財(cái)務(wù)控制檢查表由財(cái)務(wù)制定并由總經(jīng)理審核簽批ControllerChecklistdonebyControlleronXXXbasisandreviewed/signedbytheGM10.5 工程檢查表由工程總監(jiān)每月制定并由總經(jīng)理審核簽批EngineerChecklistdonebyDOEonmonthlybasisandreviewed/signedbyGM10.6 更新審核餐飲季度檢查表FBQuarterlyChecklistisupdatedandreviewed10.7 更新審核客房季度檢查表RoomsQuarterlyChecklistisupdatedandreviewed10.8 每月審計(jì)保險(xiǎn)箱Safetydepositboxesareauditedmonthly10.9 損耗報(bào)告，餐飲設(shè)備：季度庫(kù)存分析報(bào)告以及所采取的行動(dòng)LossReport,F&BEquipment:Quarterlyinventorytakenandreportanalyzedwithallconcernedforactions項(xiàng)目是/否補(bǔ)充說明TopicsYes/NoCommentsonDiscrepancies10.10損耗報(bào)告，洗衣房設(shè)備：季度庫(kù)存分析報(bào)告逐級(jí)審批LossReport,Linen:Quarterlyinventorytakenandreportanalyzed.Parlevelsapproved1011每月統(tǒng)計(jì)年假和休假天數(shù)并采取行動(dòng)Accuralofvacationsreviewedonmonthlybasiswithallconcernedandactionstaken10.12鑰匙系統(tǒng)管理控制與程序的開發(fā)和維護(hù)。定期進(jìn)行現(xiàn)場(chǎng)檢查Effectivekeycontrols&proceduresdevelopedandmaintained.Regularspotcheckisconducted10.13每年11月和12月發(fā)給所有供應(yīng)商供應(yīng)商應(yīng)遵守的守則SuppliersCodeofEthicsissenttoallsuppliersonyear