FIFTEENSUPPLYCHAIN

JOBS

OFTHE

FUTUREA

de?nitiveguidetotheemergingrolesdrivingtheintelligenttransformationofsupplychainoperationsGET

THE

FUTUREYOU

WANTTABLE

OFCONTENTSEmbracing

the

new

supply

chain

paradigmPeople

empowerment

drives

transformationChanging

times030405111723Tech

revolutionSustainability

cascadePeople

are

the

future

of

supply

chain2FIFTEEN

SUPPLYCHAIN

JOBSOFTHE

FUTUREEMBR

ACING

THE

NEWSUPPLY

CHAINPAR

ADIGMThere

can

be

no

doubt

that

people,

process,

and

technology

formthe

bedrock

of

every

successful

enterprise.

Of

these,

the

greatestfactor

–

we

might

argue

–

is

people.technology

has

led

many

supply

chain

leaders

to

take

action

toreimagine

their

industry

and

create

agile,

e?cient

supply

chains.Arti?cial

intelligence

(AI),

the

Internet

of

Things

(IoT),

andblockchain

are

now

changing

the

way

supply

services

are

imaginedand

delivered.The

metaverse

will

go

further

still,

entirelytransformingthewayconsumers,producers,andintermediariesinteract

with

supply

chains,

resulting

in

a

more

ful?lling

customerexperienceandgreaterloyalty.People

conceptualize

and

run

our

processes,

build

and

implementour

technology,

and

drive

outcomes

for

our

clients

in

a

way

thatresponds

to

and

even

anticipates

their

behavior.

To

imagine

thefuture

of

our

businesses,

we

need

to

?rst

think

about

the

futureof

our

people.

Who

will

we

employ

in

5

or

10

years?

And

how

canwe

turn

new

and

existing

disruptions

into

opportunities

for

ourpeople?Thesechallengesareprovingtoomuchformanyorganizations.ArecentreportbytheCapgeminiResearchInstitute(CRI)surveyed1,000organizationsacrosstheconsumerproducts,retail,manufacturing,andlifesciencessectors.Thereportstatedthatwhileoverhalf(54%)oforganizationsacknowledgethattheirsupplychainshavealteredsignificantlyinthepasttwoyears,only27%areimplementingend-to-endsupplychaintransformation.Andwithsupplychainnowaboard-levelpriority,fewerthan20%oforganizationsarecurrentlyequippedtohandlethenewsupplychainreality.For

supply

chains,

this

has

arguably

never

been

more

importantthan

it

is

today.

The

challenges

of

the

global

pandemic,

economicdownturn,

and

geopolitical

upheaval

have

highlighted

the

needto

build

resilience

into

the

supply

chain.

On

top

of

this,

most,

ifnot

all,

major

enterprises

need

to

address

and

abide

by

stringentsustainability

targets

–

with

supply

chain

being

one

of

the

mostimportant

factors

in

reducing

CO2

emissions.But

as

the

geographical

spread

of

the

customer

base

grows,

supplylines

get

longer,

and

supporting

technology

evolves,

so

the

task

ofuntangling

and

tempering

this

complexity

gets

harder.

Especiallyin

an

environment

where

they

need

to

serve

transient

and

often?ckleconsumers.For

Capgemini

and

our

clients,

talent

remainsa

mainstay

for

innovation

and

transformation

in

globalsupply

chains.

Ultimately,

we

are

only

as

good

as

thepeople

we

have.

In

order

to

understand

the

futureof

supply

chains,

we

need

to

simultaneously

identifywhich

skills

and

positions

will

be

critical

in

the

future.”In

years

gone

by,

businesses

have

had

to

follow

the

trail

blazed

byAmazon

and

other

digital

natives

by

automating

vast

swathes

oftheir

supply

chain

functions

simply

to

stay

relevant.

But

already,this

technology

is

proving

redundant.

The

rise

of

truly

smartDharmendraPatwardhan,Global

Head

of

Capgemini’s

Intelligent

Supply

Chain

OperationsPractice,

Capgemini3FIFTEEN

SUPPLYCHAIN

JOBSOFTHE

FUTUREPEOPLE

EMPOWERMENTDRIVESTR

ANSFORMATIONThe

challengesthat

modern

supplychainsfacecannotbe

solvedwith

aquick?x.

What’sneeded

isacompleteoverhaulof

the

wayweapproach

supplychainoperations.Luckily,wehaveanaceupoursleeves:ourpeople.They

arethe

true

championswho

willleadthe

chargetowardanewand

improvedsupplychainreality.landscape

of

supplychainmanagement.

Todayand

inthe

future,anewbreedof

talentwith

fresh

ideasandinnovativeapproaches

tonavigateamyriadof

challengeswillbe

needed.

As

weenteraneweraof

digitally-enabledand

responsiblesupplychainmanagement,business

leadersmustre-evaluate

their

talentpools

tofuture-proof

theirorganizations.But

whatwillthis

newreality

looklike?We’veconductedextensiveresearchthroughindividualanalysis,

subjectmatterexpert

discussions,

crowdsourcingfromthe

widerIntelligentIndustry

community,and

leadinganalystreportstopaintapictureof

what’stocome.That’swherethis

de?nitive

guidecomesin.

We’reheretoshowyouhowempoweringyourpeoplewith

newandexcitingrolescan

drive

digital

transformation

and

unlockenhancedoutcomes,

not

justinyoursupplychain,butacross

yourentireorganization.

We’lldivedeepintothemacroeconomicin?uences,

technological

advancements,and

environmentalfactors

that

willshapethe

waywedobusiness

overthe

next15

years.

And

we’llexplorethecritical

rolesthat

willbe

keytoyoursuccessinthis

rapidly-changinglandscape.Get

ready,because

the

natureof

work

within

the

supplychainissettochangedramatically

inthe

nextfewyears.We’veidenti?ed

arange

of

newrolesthat

willemergeacross

three

broadareas,shapingthe

futureof

theindustry:?Tacklingthe

challengesof

ourchangingtimes?Harnessing

the

possibilities

of

the

tech

revolution?Meeting

and

exceedingregulatory

and

customerexpectations

on

the

sustainability

cascade.So,

ifyou’reready

totake

yourorganization

tothe

nextleveland

prepareforthe

challengesof

tomorrow,payattention.This

iswherethe

futurebegins.Gone

arethe

days

wheretraditional

business

rolesand

skillsets

wereenoughtocutitinthe

ever-evolving4FIFTEEN

SUPPLYCHAIN

JOBSOFTHE

FUTURECHANGING

TIMESThe

worldischangingand

so

aresupplychains.

Shortagesof

goods,

increasedenergycosts,

and

supplychainbottlenecks

havecreatedanewparadigmfororganizationstonavigate.Additionally,macroeconomicand

geopoliticalinstability,speci?c

sector

trends,

and

continuingchangesinconsumerbehaviorarechangingthe

wayorganizationsplan

forthe

futureand

managetheir

costbase,whilealsostriving

forresiliency

and

sustainability.resilience,sustainability,and

customer-centricity.However,nearly

35%

of

organizations?nd

itchallengingtobalancethese

objectives,

and

onlyasmallfraction

of

them

considerthemselveswell-equipped

tohandlethe

newparadigm.To

tackle

these

challenges,organizationsneed

tocreatenewrolestoassess

the

potentialimpact

of

these

changesand

mitigatethe

falloutfortheirpartners

and

customers

inthe

supplychain.Our

research

found

that

45%

of

organizationssaid

theirsupplychaincostbase

hasincreasedoverthe

past

threeyears

toaccommodatethe

evolvingneed

toimprove5FIFTEEN

SUPPLYCHAIN

JOBSOFTHE

FUTURESupply

Cheffootprint

reduction.

The

Supply

Chef

will

be

responsiblefor

developing

and

executing

procurement

strategies

thatensure

high-quality

products,

cost-e?ective

prices,

andlow

carbon

footprint.In

a

world

where

change

is

the

only

constant,

the

role

of

SupplyChef

has

never

been

more

critical.

With

fewer

suppliers

holdingmore

power

than

ever

before

and

the

need

for

sustainability

atan

all-time

high,

this

role

is

pivotal

in

ensuring

that

the

supplychain

remains

stable

and

sustainable.Reporting

directly

to

the

Chief

Procurement

O?cer,

thisindividual

will

be

an

essential

member

of

the

procurementteam.

Ideally,

someone

who

is

passionate

aboutsustainability,

has

a

talent

for

managing

complex

supplychains,

and

who

thrives

in

a

fast-paced

environment,would

be

an

ideal

?t.The

Supply

Chef,

will

be

responsible

for

maintaining

a

portfolioof

alternative

and

sustainable

suppliers,

updating

it

as

neededto

keep

up

with

the

latest

product

line

“recipes.”

This

individualwill

be

the

master

of

supplier

quali?cation

and

certi?cation,ensuring

that

all

suppliers

meet

the

necessary

requirements

tokeep

the

supply

chain

running

smoothly.This

is

a

dynamic

role

that

requires

a

deep

understandingof

procurement

strategies,

cost

management,

and

carbon6FIFTEEN

SUPPLYCHAIN

JOBSOFTHE

FUTUREDisruption

DirectorDisruptions

havebecomethe

norm

intoday’sever-changingworld,and

the

need

foraDisruption

Directorismorecrucialthan

ever.This

position

calls

forastrategicleaderwho

canreactquicklyand

e?ectivelytoanydisruption

that

mayarise,whether

it’saglobalpandemic,

political

changes,energycrises,

or

economicdownturns.To

accomplishthis,

the

Disruption

Directorwilldevelopand

executeacomprehensivesupplychaincrisismanagementplan.

This

plan

willoutline

the

proceduresforrespondingtocritical

supplychaindisruptions

andprovidestrategicdirectiontothe

crisis

managementteam.

The

Disruption

Directorwillbe

responsibleforcloselymonitoringthe

impact

of

supplychaindisruptions

and

adjustingstrategies

asneeded

toensurecontinuity

and

mitigaterisk.The

Disruption

Directormustpossess

exceptionalproblem-solving

skills

and

adeepunderstanding

of

the

supplychainecosystem.

They

willuse

what-ifanalysisandscenarioplanningtoensurethat

the

supplychainispreparedtohandleanyfuturechallenges.

This

includesidentifyingcritical

service

levels

within

the

crisis

plan

andbuildingredundancy

intothe

system

toguaranteedelivery.This

pivotal

roleisboth

challengingand

rewarding.The

Disruption

Directorhasthe

opportunity

tomakeasigni?cantimpact

byensuringthe

resilienceof

theessential

supplychainfunctions

that

keepbusinessesrunning.7FIFTEEN

SUPPLYCHAIN

JOBSOFTHE

FUTUREIne?ciency

ArchitectAs

the

worldbecomesmoreunpredictable,reducingriskand

enhancingthe

resilienceof

essential

supplychainfunctions

iscritical

toensurecontinuedsuccess.

To

achievethis,

organizationsneed

anIne?ciency

Architect

who

canpartner

with

the

Disruption

Directortobuildredundancyintothe

system

andguaranteedelivery

of

critical

servicelevels

during

acrisis.As

part

of

their

role,the

Ine?ciency

Architect

wouldalso

work

closelywith

the

SupplyChef

tomitigaterisk

and

ensurecontinuity

of

supply.By

identifyingalternativeand

sustainablesuppliers,

they

can

buildredundancy

intothe

system

and

minimizethe

impactof

supplychaindisruptions.In

essence,the

Ine?ciency

Architect

isresponsibleforcreatingamoree?cientand

resilientsupplychainthat

can

withstand

disruption

and

continuetomeetthe

evolvingneeds

of

the

business.

They

arethe

driving

forcebehindprocessimprovementsthatreducerisk

and

ensurecontinuity

of

supply,makingthem

acritical

part

of

anyorganization’ssupplychainmanagementteam.The

Ine?ciency

Architect

isastrategicrolethat

involvesconducting

acomprehensiveanalysisof

supplychainoperations

toidentify

areasof

highestrisk

and

ine?ciency.By

analyzing

keyperformance

metrics,

they

can

identifyine?ciencies

and

bottlenecks

inthe

supplychainandimplementprocess

improvementinitiatives

tostreamlineoperations,

reducecosts,

andimproveoveralle?ciency.8FIFTEEN

SUPPLYCHAIN

JOBSOFTHE

FUTUREHead

of

the

Tailor-

MadeSupply

ChainThe

worldof

consumerproducts

isconstantlyevolving,andpersonalized

products

arebecomingthe

newnorm.

In

ordertomeetthese

ever-changingdemands,

the

supplychainmusttakeanewapproach.

That’swherethe

Head

of

theTailor-MadeSupplyChaincomesin.chainforcustom-made

products,

includingidentifyingand

addressing

bottlenecks,

improvingleadtimes,and

cutting

costs.

They

wouldoversee

rawmaterialprocurementforthe

manufactureof

custom-madeproducts,

ensuringthat

the

supplychainisoptimizedtomeetthe

uniqueneeds

of

each

customer.As

the

leaderof

this

critical

function,

the

Head

of

the

Tailor-Made

SupplyChainwouldbe

responsibleforoverseeingoperations

and

strategy

across

the

entiresupplychaintoensureitstays

aheadof

consumerdemand.They

wouldwork

closelywith

productdesign,engineering,andprocurementteamstounderstand

customerneeds

anddevelopcustom-made

products

that

meetthose

needs.The

Head

of

the

Tailor-MadeSupplyChainwouldneedtobe

astrategicthinker,with

adeepunderstandingof

supplychainoperations

andapassion

formeetingcustomerneeds.

They

wouldwork

closelywith

cross-functional

teamstoensurethat

the

supplychainisdesignedtomeetthe

ever-changingdemandsof

theconsumerproducts

industry.In

this

role,the

Head

of

the

Tailor-MadeSupplyChainwoulddevelopand

implementstrategies

tooptimizethe

supply9FIFTEEN

SUPPLYCHAIN

JOBSOFTHE

FUTUREThe

Supergrid

HeroImagineaworldwherethe

supplychainoperateslikeawell-oiledmachine,with

everything

working

inperfect

harmony.That’sthe

worldthe

SupergridHerowants

tocreate.The

SupergridHerohasalong-term

outlookandfocuses

on

identifying

newpractices

and

globalrelationshipsthat

bene?tthe

business

asawhole.They

work

closelywith

competitors

and

governmententities

inthe

supplychainindustry

toaddress

mutualchallenges,

regulatory

changes,

and

opportunities.In

short,

the

SupergridHeroisallaboutmaintainingrelationships

and

collaborating

tosucceedtogether.As

the

namesuggests,

the

SupergridHeroisachampionof

the

newtrendof

supergridecosystems

that

aresettorevolutionizethe

supplychainlandscape.

This

isarolethat

requiresastrategicand

visionary

leaderwho

cancoordinateand

collaboratewith

competitors

and

logisticsbusinesses

tocreateamoreconnectedtransportationand

communicationnetwork.

By

doingso,they

canreduceoperationalrisk,

optimizeful?llment,

and

increasedecarbonization

–allwhilelifting

the

entireindustry

tonewheights.10

FIFTEEN

SUPPLYCHAIN

JOBSOFTHE

FUTURETHETECH

REVOLUTIONThe

world

of

supply

chains

is

in

the

midst

of

a

technologicalrevolution,

and

it’s

an

exciting

time

to

be

a

part

of

it.

AI

is

the

starof

the

show,

but

there

are

a

host

of

other

incredible

technologiesthat

are

poised

to

revolutionize

the

way

we

store,

forecast,and

deliver

goods.

Think

quantum

computing,

the

metaverse,robotics,

and

drones

–

these

cutting-edge

innovations

are

set

totransform

the

supply

chain

game.Unfortunately,

our

research

shows

that

most

organizations

are

ill-equipped

to

deliver

the

hyper-personalized,

real-time

customerexperience

that

consumers

crave.

With

the

volume

of

onlinepurchases

growing

at

a

rapid

pace,

this

could

spell

disaster

formany

organizations.

Shockingly,

only

16%

of

organizations

areprepared

to

handle

the

coming

onslaught

of

demand.To

meet

this

challenge

head-on,

organizations

need

a

newbreed

of

supply

chain

professional.

These

professionals

mustbe

comfortable

with

cutting-edge

technologies

such

as

AI,automation,

blockchain,

and

the

internet

of

things.

By

embracingthese

tools,

organizations

can

generate

e?ciencies

and

focus

onvalue-adding

aspects

such

as

customer

interactions,

analysis,

anddecision-making.These

technologies

o?er

a

wealth

of

bene?ts,

includingprofound

e?ciency

and

process

improvements

that

will

helporganizations

keep

pace

with

changing

customer

behaviour

andexpectations.

In

fact,

a

whopping

66%

of

consumers

expectorganizations

to

deliver

a

personalized

experience

that

caters

totheir

individual

needs,

according

to

research

by

Salesforce.While

automation

may

put

some

traditional

task-based

roles

outof

a

job,

it’s

important

to

remember

that

new

technologies

willalso

create

new

job

opportunities.

As

automation

establishesitself

and

is

joined

by

other

tech,

so

new

roles

will

emerge.But

it’s

not

just

about

the

?ashy

stu?

–

logistics

technology

andwearable

robotics

can

also

play

a

keyrole

in

supercharging

supplychains

and

delivering

a

truly

world-class

customer

experience.11

FIFTEEN

SUPPLYCHAIN

JOBSOFTHE

FUTUREThe

Parameter

PedantIn

today’sworldof

rapidlyadvancing

technology,the

supplychainindustry

iscontinuouslyevolving.As

aresult,the

roleof

the

supplychainprofessionalhasbecomeincreasinglycomplex,requiringthem

tostay

up-to-date

with

the

latestadvancements

and

innovations

tokeeptheir

operationsrunning

e?ciently.implementtechnology

solutionsthat

drive

businessobjectives.

They

areadeptatanalyzing

complexsupplychainprocesses

toidentify

areasforimprovement,optimizinginventory

systems,

manufacturingcontrols,and

autonomousrobots

toimproveperformance.This

roleisallaboutstaying

aheadof

the

curve

andusingthe

latest

technologiestostreamlineprocesses,increasee?ciency,and

improvecustomersatisfaction.The

ParameterPedantisavital

part

of

anyorganizationlooking

tooptimizetheir

supplychainoperations

intheintelligentage.Enterthe

ParameterPedant,

adynamicrolethat

requiresacombinationof

analytical

and

creative

skills.

This

roleisfocused

on

driving

supplychainperformance

byidentifyingnewopportunities

and

implementingcutting-edgetechnologies.The

ParameterPedantisastrategicthinkerwhocollaborateswith

cross-functional

teamstodevelopand12

FIFTEEN

SUPPLYCHAIN

JOBSOFTHE

FUTUREMetaverse

MerchandizerAs

the

worldbecomesmoreimmersed

inthe

metaverse,businesses

mustadapttomeettheir

customers’

needs

inthis

newdigital

realm.Enterthe

Metaverse

Merchandizer,adynamicrolethat

requirescreativity,

adaptability,

andadeepunderstanding

of

consumerbehavior.overarchinggoals.

They

mustbe

abletodevelopandexecuteamerchandisestrategy

that

alignswith

thebrand’svisionwhilesimultaneouslycatering

tothecustomer’sneeds.In

this

role,creativity

and

innovationarekey.TheMetaverse

Merchandizermustbe

abletothink

outsidethe

boxtocreateengagingexperiencesthat

capturethe

attentionof

consumersinaworldthat

isfull

ofdistractions.

They

mustbe

abletocombinetraditionalmerchandisingstrategies

with

newand

emergingtechnologiestodeliveratruly

uniqueandmemorableexperience.The

Metaverse

Merchandizerisnot

justanother

marketer–they

arethe

bridge

between

the

realworldand

themetaverse.

They

bring

abrand’sproducts

and

servicestolifeinavirtual

world,creatinganexperiencethat

isboth

uniqueand

familiartocustomers.

By

usingdata

andinsights,

they

can

understand

the

preferencesand

interestsof

their

audienceand

tailor

theiro?eringsaccordingly.The

Metaverse

Merchandizermustwork

closelywiththe

Head

of

the

Tailor-MadeSupplyChaintoensurethattheir

productand

service

o?eringsarenot

onlyre?ectiveof

the

brand

butalso

of

the

metaverse

platform’sAs

the

metaverse

continuestogrowand

evolve,sotoowillthe

roleof

the

Metaverse

Merchandizer.Thisisaposition

that

requiresawillingness

toadaptandapassion

forinnovation.13

FIFTEEN

SUPPLYCHAIN

JOBSOFTHE

FUTUREThe

Bionic

HumanBionicenhancementisbreakingdownthe

barriers

betweenhumanand

machines.

With

the

introduction

of

wearableexoskeletons,traditional

genderrolesinthe

workforcewillbecomeathing

of

the

past.isingood

working

order,charged,and

safe

touse.This

rolealso

involvesworking

closelywith

warehouseworkersand

managers

tocompletetasks

quicklyande?ectively.The

BionicHuman,regardlessof

physical

capability,

willbe

abletoperform

physicallydemandingtasks

acrossthe

supplychain,fromlifting

and

loadingstockbinstomovingmaterials

and?llingconsignments.

With

the

aidofexoskeletondevices,

these

tasks

willbecomeeasierandmoree?cient.Say

goodbyetothe

limitations

of

physical

strengthand

hellotothe

possibilities

of

bionicenhancement.The

BionicHumanroleo?ers

auniqueopportunity

torevolutionizethe

supplychainindustry

andrede?newhatitmeanstobe

aproductive

memberof

theworkforce.The

BionicHuman,wouldbe

responsibleforoperatingand

maintainingthe

exoskeletondevice,ensuringthat

it14

FIFTEEN

SUPPLYCHAIN

JOBSOFTHE

FUTUREUp

Close

and

Personal

TrainerReal-world

experience

is

undoubtedly

valuable,

but

it’simpossible

to

anticipate

every

possible

scenario

thatemployees

may

face

on

the

job.

That’s

where

the

Up

Closeand

Personal

Trainer

(UCPT)

comes

in

–

an

innovative

rolethat

utilizes

cutting-edge

augmented

reality

(AR)

technologyto

create

immersive

and

e?ective

training

programs.assessments.

Workingcloselywith

subjectmatterexperts,

the

UCPT

wouldcreatee?ective

and

engagingAR-based

contentthat

addresses

allaspects

of

the

job,fromsafety

protocols

tocomplextechnical

procedures.To

excelinthis

role,anindividualwouldneed

tostayuptodatewith

the

latest

AR

technology

andtools,ensuringthat

yourtraining

programsarecontinuallyevolvingand

improving.With

aninnovative

andforward-thinking

approach,

the

UCPT

wouldhelptorevolutionizethe

waythat

companiestrain

theiremployees,setting

anewstandard

forsafety,e?ciency,and

e?ectiveness

inthe

workplace.The

UCPT

wouldbe

responsiblefordevelopingAR-basedtrainingprogramsthat

prepareemployeesforanysituationthey

mayencounteron

the

job.With

the

ability

tosimulatereal-world

scenariosinasafe

and

controlledenvironment,employeescan

practice

o?ine

and

outof

harm’sway.This

rolewouldinvolvecurating

alibrary

of

AR

trainingmaterials,

includingsimulations,

interactive

lessons,

and15

FIFTEEN

SUPPLYCHAIN

JOBSOFTHE

FUTUREV

TOL

CommanderImagine

a

world

where

unmanned

VTOL

(vertical

takeo?

andlanding)

vehicles

are

used

to

deliver

critical

components

or

high-value

items.

The

VTOL

Commander

is

the

one

who

can

make

thishappen.

By

analyzing

drone

data,

this

tech-savvy

individual

couldcreate

an

agile

and

e?cient

drone

logistics

service

model

thatcould

adapt

to

demand,

making

the

delivery

process

faster

andmore

reliable

than

ever

before.The

VTOL

Commander

would

also

play

a

vital

role

in

selectingthe

right

drones

for

the

job,

ensuring

that

the

drones

usedare

equipped

with

the

necessary

sensors

and

systems

tomake

deliveries.

They

would

oversee

the

operation

andmaintenance

of

the

drones,

ensuring

that

they

are

always

inexcellentworkingcondition.With

the

help

of

the

VTOL

Commander,

drones

could

becomea

game-changer

in

the

supply

chain

industry.

From

deliveringmedical

supplies

to

remote

areas

to

transporting

high-valuegoods

across

long

distances,

drones

have

the

potential

totransform

the

way

we

do

business.

With

their

expertise

andknowledge

of

drone

technology,

the

VTOL

Commander

couldrevolutionize

the

delivery

process,

making

it

faster,

safer,

andmore

e?cient

than

ever

before.This

role

involves

collaborating

with

various

teams,

including

theHead

of

the

Tailor-Made

Supply

Chain,

to

identify

delivery

needsand

develop

strategies

for

using

drones.

The

VTOL

Commanderwould

be

responsible

for

identifying

area