Unit7TheEtiquetteofBusiness

Unit7TheEtiquetteofBusine1WhatIsBusinessEtiquette?RulesthatallowustointeractinacivilizedfashionCodeofbehaviorthatisgroundedincommonsenseandculturalnormsMannersmatterintheworkplaceWhatIsBusinessEtiquette?Rul2Lead-inDoyouknowanybusinessetiquetteinwesterncountries?Ifyes,pleasetellyourclassmateswhatyouknowabout.Ifno,sharewithyourclassmateswhatyouknowaboutChina’s.Howcanbusinessetiquettehelpyouinyourfuturecareer?Lead-inDoyouknowanybusines3Isbusinessetiquetteimportant?

"Etiquettewouldnotseemtoplayanimportantpartinbusiness,andyetnomancanevertellwhenitsknowledgemaybeofadvantage,oritslackmayturnthescaleagainsthim."

—EmilyPostIsbusinessetiquetteimportan41.MakingAppointmentsPriorappointmentsarenecessary.AfewdaysinadvanceConfirmedonarrivalAvoidthefollowingdaysBusinessEtiquette1.MakingAppointmentsPriorap5PropertimetoarrangeanappointmentMid-morningMid-afternoonPunctualityUpto15min.latePropertimetoarrangeanappo62.MakingGreatFirstImpression

Herearesomethingstokeepinmindtomakea

positiveimpression:ConfidentpostureEyecontactMinimalbodymovementClothesareclean,unrumpled,andstain-freeShoesarecleanandpolishedFingernailsareclean(forwomen,nochippedpolish)Pleasantexpression

TheRuleofTwelveThefirsttwelveinchesfromshouldersup.Thefirsttwelvestepsapersontakes.Thefirsttwelvewordsapersonspeaks.2.MakingGreatFirstImpressi7

1)Handshakesarethephysicalgreetingsthatgo

withyourwords.

2)Ahandshakeismorethanjustagreeting.Itis

alsoamessageaboutyourpersonalityand

confidencelevel.

3)Inbusiness,ahandshakeisanimportanttoolin

makingtherightfirstimpression.

3.TheBusinessHandshake1)Handshakesarethephys8TipsonHowtoShakeHandsBeginWithanOralIntroductionofYourself

Beforeextendingyourhand,introduceyourself.Extendingyourhandshouldbepartofanintroduction,notareplacementforusingyourvoice.

PumpYourHandOnly2-3TimesAbusinesshandshakeshouldbebriefandtothepoint.Considerahandshakeashort“soundbite”greeting,notalengthyengagement.Holdingonformorethanthreeorfoursecondscanmakeotherpeoplefeeluncomfortable.TipsonHowtoShakeHandsBegi9DoNotUseaForcefulGrip

Ahandshakeshouldbeafriendlyorrespectfulgesture,notashowofphysicalstrength.AvoidOfferinga“FishHand”

Alimphandisneveragoodideawhenitcomestoabusinesshandshake.Doreturnthegrip,butdonotgetintoapowerstruggle,eveniftheotherpersonsqueezestoohard.

TipsonHowtoShakeHandsDoNotUseaForcefulGripTips10ShakingaSweatyHandIfyoushakehandswithsomeonewhohassweatypalms,donotimmediatelywipeyourhandsonyourclothing,handkerchief,ortissue.EndingaHandshake

Endthehandshakeafter3-4seconds,or2-3pumps.Inordertoavoidcreatinganawkwardmoment,yourshakeshouldendbeforetheoralintroductionexchangedoes.

TipsonHowtoShakeHandsShakingaSweatyHandTipsonH114.SecretsofaGreatConversationalistPrepareMakeeyecontact&smileTakeresponsibilityUseicebreakersAsktherightkindsofquestionsBeagoodlistener4.SecretsofaGreatConversa125.BusinessCardEtiquette

Makesureyourbusinesscardsarecleanandingoodcondition.Whenyoureceiveacard,takeamomenttolookatit.Makeapositivecomment.Afteryou’velookedatthecard,placeitcarefullyinacardcase,orinafrontpocket–notabackpocket.Becarefulaboutwritingonpeople’scards.Don’tleavehomewithoutyourcards.Ifsomeonehandsyouacardthatyoudon’twant,don’trefusetotakeit.Whenyourcardsaredamagedoroutofdate,printnewones.

5.BusinessCardEtiquetteMak13Aperson’sposture,facialexpressions,andgesturessendmessages.Sometimesthemessageisloudandclear;sometimesitsisopenforinterpretation.FiveplacesNOTtoputyourhandsinbusiness6.BodylanguageAperson’sposture,facialexp14Bythetimewemeetandconverse,

wehavealreadyspokentoeach

otherinanoldermoreuniversaltongue.

—AllisonLurie,AuthorofTheLanguageofClothes7.DressforSuccess

It'sdifficulttodecideifpeopledon'tknowwhattoweartoworkoriftheyhavelostsightoftherelevanceofappearancetoprofessionalsuccess.—

LydiaRamseyBythetimewemeetandconver15ConsiderYourWorkEnvironmentStriveforConsistencyAskFirst,DressLaterDresstoImpressProfessionalComfortableCleanConsiderYourWorkEnvironment168.AddressingotherswithrespectThesafewayistofollowthetitlegivenonabusinesscardortheonegivenwhenfirstintroduced.Thesameprinciplesapplytowritingletters.Youshouldstartoffformallyandcontinueuntilyourcorrespondenthintsthatitisappropriatetoswitch.8.Addressingotherswithresp179.OfficeetiquettePrinciplestokeepinmindDiscoverhowthingsaredoneandwhy.Establishinyourmindotherpeople’sprioritiesbeforeassertingyourown.Whateveryourposition,a“thankyou”isnecessary,nomatterhowsmallthetaskorfavor.Itisgenerallyconsideredpolitetoholdadooropen(orgiveitanextrapushopen)ratherthanletitslaminthefaceofsomeonefollowingyou.9.OfficeetiquettePrinciples1810.BusinessmeetingFivetipstomakeyouasuperstarBeontime.Avoidelectronicdistraction.Preparetobeproductive.NosignsofGum.Payattentionasyourcareerdependsonit.10.BusinessmeetingFivetips19西方禮儀文化unit-7-The-Etiquette-of-Business課件2011.BusinessDining

Wheninvitingaclienttolunch,rememberthattherestaurantyouselectissubconsciouslyperceivedasanextensionofyouroffice.Whenescortedtoatablebyamaitred’,allowyourguest(s)towalkbehindtheperson.Whenfindingatableonyourown,takethelead.Besuretoextendthe"power"seattoyourclient.Onceeveryoneisseated,placeyournapkinonyourlap.11.BusinessDining

Wheninvi21

Whentheserverasksforyourmealorderbeforeyourguests',it'stheperfecttimetosay,"I'dlikemyguest(s)toorderfirst."Whenreachingforthebreadbasket,saladdressing,etc.,offerthemtoyourguest(s)beforeusingthemyourself.Tipadequately.GobacktoUnitthreeformoreinformationaboutdiningetiquette11.BusinessDining

Whentheserverasksforyour2212.TelephoneEtiquette

IdentifyyourselfRespectothers'timeAskratherthanjustplacesomeoneonholdAfterplacingsomeoneonholdandreturningtotheline,say"Thanksforwaiting"ratherthan"I'mback."Whenscreeningcalls,doyouask,"Who'scalling,please?"ratherthan,"Whoisthis?"

12.TelephoneEtiquetteIdenti2313.Networketiquette

Alwaysrespondtoarealmessage.Forprofessionalcommunicators,theuseofemoticonsandacronymslikeBTW(bytheway)aretooinformal.Makeyourelectronicmessageseasytoreadandeasytoview.Avoidoverlylongmessages.“SendtoAll”shouldbereservedforthosework-relatedmessagesthatreallyshouldbesenttoall.13.Networketiquette

Always2414.InConclusionMannerswillmakethedifferenceinwhetheryougetthatcustomer,