民航乘務(wù)英語(yǔ)EnglishforCabinCrewMission8HandlingMedicalEmergency任務(wù)八

處理應(yīng)急醫(yī)療事件Part1LearningObjectives知識(shí)目標(biāo)：掌握處理應(yīng)急醫(yī)療事件的標(biāo)準(zhǔn)程序及相關(guān)專業(yè)英語(yǔ)表達(dá)。能力目標(biāo)：1.運(yùn)用客艙應(yīng)急醫(yī)療處置要點(diǎn)進(jìn)行英文對(duì)話及相關(guān)服務(wù)。

2.具備進(jìn)行應(yīng)急醫(yī)療客艙廣播的能力。素質(zhì)目標(biāo)：彰顯人文關(guān)懷，強(qiáng)化職業(yè)擔(dān)當(dāng)精神。Mission8HandlingMedicalEmergencyPart2ConversationI.Pointsofservicelanguage.（1）Findingoutwhatiswrong發(fā)現(xiàn)問題，了解情況Excuseme,miss,youlookpale.What’swrongwithyou?女士，您看起來臉色蒼白。怎么了？Doyoufeeluncomfortable?您感到不舒服嗎？What’sthematter?怎么了？Doyouhaveanypain?您哪里痛嗎？Doyoufeelwellenoughtoanswermyquestion?您能聽到并回答我的問題嗎？Howareyoufeeling?您感覺怎么樣？Didyougethurt,sir?先生您受傷了嗎？Mission8HandlingMedicalEmergency（2）Caringforthepassengersinjuredbyturbulence照顧因顛簸受傷的旅客Letmegetthe?rstaidkitforyou.讓我為您取來急救箱。I’lltrytogetacompressoveryourcutting.我將試著給您的傷口敷上止血貼。I’lltrytostopyourbleeding.我將試著給您止血。Letmeputtheoxygenmaskforyou.讓我為您戴上氧氣面罩。Mission8HandlingMedicalEmergencyPart2ConversationI.Pointsofservicelanguage.（3）Askingthecolleagueforhelp向同事請(qǐng)求幫助Ineedsomehelp.我需要支援。Couldyouhelpmegivetheoxygentothesickpassenger?你能幫我給這位生病的旅客吸氧嗎？Let’smakethepassengerlyingonthe?oornow.讓我們幫這名旅客平躺在地板上。Canyougiveheraglassofwater,please?你能給她一杯水嗎？Mission8HandlingMedicalEmergencyPart2ConversationI.Pointsofservicelanguage.（3）Givinginstructionstocrewmembers給乘務(wù)員指令Grabtheoxygen.進(jìn)行吸氧。Get××tocallpurser.讓××呼叫乘務(wù)長(zhǎng)。Tellthecaptain.告知機(jī)長(zhǎng)。Makeanannouncementimmediately.立即進(jìn)行客艙廣播。Reporttothepurser,please.請(qǐng)告知乘務(wù)長(zhǎng)。Getthe?rstaidkitimmediately.立即拿來急救箱。Mission8HandlingMedicalEmergencyII.Listentotheconversationand?llintheblanks.音頻P：PurserFA1/2/3：FlightattendantsPA1/2/3/4：PassengersD：DoctorMission8HandlingMedicalEmergencyPart2ConversationP：Ladiesandgentlemen.Dueto（1）

,theseatbeltsignhasbeenswitchedon.Pleasereturntoyourseatsimmediatelyandfastenyourseatbelts.We’resorrytotellyouthatthein-?ightservicehasbeensuspendedand（2）

aftertheturbulenceisover.FA1：Thereseemstobesomepassengersstandingaroundintherearcabin.I’llgoandseewhat’shappeningthere.Pleasebringthetrolleybacktothegalleybyyourself,OK?FA2：It’sallright.I’llassistyouafterIstowthetrolleysecurely.FA1：（Tothestandingpassengers）Excuseme,wouldyoupleasesitdownandfastenyourseatbelts?PA1：Thislady’sforeheadisbleeding.FA1：What’shappened?Hello,madam,areyouOK?Canyouhearme?PA1：Thisladyhasbeentothelavatoryandmaybeshehasbeenhurtduetotheturbulence.Scenario1Mission8HandlingMedicalEmergencyFA1：Thankyouforlettingmeknow.I’lltakecareoftheladynow.Pleasetakeyourseatand（3）

.（callsFA2）Ineedsomehelp.There’sa

womanintherearcabinbleeding.Getthe?rstaidkitassoonaspossible.FA2：OK.Purser,wehaveapassengerwithaheadinjury,FA1isdealingwiththat.（FA1isnowdealingwiththeunconsciouswoman.）FA1：Isshe?yingwithyou,madam?PA1：No,Idon’tthinkshe’sgotapartner.（Amomentlater）FA1：Hello,madam.Howareyoufeeling?PA2：Oh.I’mfeelingabitdizzy.FA1：Yourforeheadisbleeding.Doyouhaveanypain?Scenario1Mission8HandlingMedicalEmergencyPA2：Nottoobad.FA1：Letmehelpyouleanagainsttheseatback.IthinkI’mgoingtodealwiththewoundimmediately.PA2：Isthewoundserious?FA1：No,it’snotsoserious.FA2：（Comingwiththefirstaidkit）Here’sthefirstaidkit.Howisshe?FA1：She’sfeelingallrightnow.FA2：I’mgoingtodressthewoundand（4）

.PA2：Thanks,I’mfeelingmuchbetternow.FA2：Theseatbeltsignhasbeenswitchedon,soletmehelpyouintoyourseatandbuckletheseatbelt.PA2：It’sverykindofyou.FA2：You’rewelcome.Scenario1Mission8HandlingMedicalEmergencyPA3：Flightattendant,there’samanunconscious.FA3：Ohmygoodness!Hello,canyouhearme,sir?FA2,grabtheoxygenandade?brillator.Callthecaptainabouttheemergency.FA2：OK.FA2：Hello,captain.ThisisFA2herefromeconomycabin.We（5）

onboard.Amanisunconsciousintherearcabinandwearehandlingwiththat.FA3：Hello,sir,canyouhearme?[Tohiswife]Areyoutravellingwithhim,madam?PA4：Yes,thisismyhusband.Justnowhewantedtostanduptogetmybackpackfromtheoverheadlocker.Buthecollapsedunexpectedly.Whathappenedtohim?FA3：Oh,hispulseisveryweak.Let’sadjusthimonthe?oornow...（FA2andFA3administeredCPRandthemanisbreathingagain.）Oh,thankgoodness,he’sbreathingagain.Scenario2Mission8HandlingMedicalEmergencyPA4：I’vereallyappreciatedwhatyouhavedoneforme.FA3：Ourpleasure.Hasthiseverhappenedbefore?PA4：Never.Ishesufferingfrom（6）

?I’msoworried.FA3：Maybe.We’lltryourbesttotakecareofhim.FA2,helpmegetthemaskoverhishead.[Toillman]Canyouhearme?FA2,Ithinkadoctorisneededatthismoment.Canyou（7）

immediately?（Towife）Hashegotanydiseasebeforeandcanyoutellme（8）

?PA4：Yes,he’sgothypertensionandhyperlipidemia,andheisonmedicationeveryday.FA3：Igotit.Don’tworry.We’retakingcareofhim.Ishealwaysingoodhealth?PA4：Yes,buthe’sbeenworkingovertimeand（9）

atnightrecently.Scenario2Mission8HandlingMedicalEmergency（Announcement：Ladiesandgentleman,ifthereisadoctoronboard,pleasetellusandweneedyourhelp.Thankyou.）D：I’madoctor,what’swrong?PA4：Oh,that’sgreat.FA3：Thankyousomuchforcoming,doctor.Thispassengerisunconsciousandhestoppedbreathingforafewseconds.We（10）

,buthispulseisalsoveryweak.D：Letmehavealook.Hisbreathingisnormal,althoughhispulseisalsonotsostrong.Itseemsthathehasbeeninstablecondition.However,Ialsosuggestthatheshouldgetafurthermedicalexaminationandneedhospitalizationassoonaspossible.FA3：Iwillreporttothecaptainimmediately.Scenario2Mission8HandlingMedicalEmergency（Amomentlater）FA3：Ihavereportedtocaptainaboutthesituationandhedecidedanemergencylandingatthenearestairport.Wewilllandin20minutes.Sopleaseremainseatedandkeepyourseatbeltfastened.Wearedescendingnow.PA4：OK,Iwill.Thanksalot.Scenario2Mission8HandlingMedicalEmergencyIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Whydidthe?rstpassengerhurt?（2）Whathastheinjuredpassengergot?（3）WhatdoesFA1wanttheinjuredpassengertodo?（4）Whathappenedtothesecondpassenger?（5）Whatkindofdiseasehasthesecondpassengergot?Mission8HandlingMedicalEmergencyIV．Practice.（1）Practicethedialogueabovewithyourpartner.（2）Performanewrole-playwithyourpartner.Mission8HandlingMedicalEmergencyPart3AnnouncementLookingforadoctor.Ladiesandgentlemen,

MayIhaveyourattention,please!Wehaveapassengerinneedofmedicalassistanceimmediately.Ifyouaremedicalperson