DistributionDistributionNetworkRouting&SchedulingDecisionBusinessTransformationforSCExcellenceCoordinationbyAccurateInformationTechnologySupplyChainSCCandKillerAppandHowtowinintheSCDotheRightThingsSCC韓復(fù)華GlobalSupplyChainMixedTopicsandProf.AnthonyPreparedforEMBAProgram,SchoolofManagementNationalChiaoTungUniversityFacilityType(Warehouse,DC,Factory,X-Dock…)Number,Location,CapacityFacilityType(Warehouse,DC,Factory,X-Dock…)Number,Location,CapacityThemoreHigherfacility/equipmentHigherpersonnelLowertransportationhighersafetyinventoryBettercustomer型態(tài)(倉(cāng)庫(kù),物流中心數(shù)量位置能量配CostofDistributionNetwork CostBuild-upasafunctionofTotalPercentServiceLevelWithinPromisedTimeNumberofTL(TruckTL(TruckWater/Marine(TEU:Twenty-footEquivalentUnit)Air/ExpressPackage/ParcelCourierService/Integrated(公路)整車(chē)散裝水運(yùn)/(TEU20呎單位空運(yùn)/專(zhuān)差/韓復(fù)華TransportationPOLITICAL,EXCHANGEINTERNALexistingnetworkINTERNALexistingnetworkCompetitivePHASESupplyChainGLOBALCompetitivePHASESupplyChainGLOBALPRODUCTIONrequired,flexibilityPHASERegionalFacilityREGIONALlocalspecificationsPRODUCTIONSkillneeds,responsePHASEDesirableFACTORLabor,materials,sitePHASELocationLOGISTICSTransport,inventory,[Chopra&Meindl,FleetFleetSizeFleetFleetSizeandFleetOwnFleetorVehicleTSP,VRP,VRPTW,PVRP,CrewScheduling/HardproblemsneedDecisionSupportreducecostandimproveservicereliability//車(chē)輛路線/TSP,VRP,VRPTW,PVRP,….人員排程/參閱1995年之派車(chē)決策支援系統(tǒng)SeeaDSSprototypesystemdevelopedinLSP:LogisticsServicee.g.trucking,warehousing,freightforwarder,shipper,FedEx,UPS,DHL…Theuseofanoutsidecompanytoperformallorpartofthefirm’slogisticsfunctionsEverycontractedLSPisaThecompanyconsolidateallormultipleoutsourcedlogisticsservicesthroughthewindowofasingleLSPTolead/organizeateamofProsandConsUsingOutsideLSP--DiscussLSP如貨運(yùn),倉(cāng)儲(chǔ),承攬,航運(yùn),討論使用外包物流的得韓復(fù)華3PLandDistributionOperations PrerequisitePrerequisiteforSupplyChainExcellence FundamentalBusinessFromfunctionstoprocessesFromprofittoperformanceFromproductstocustomersFrominventorytoFromtransactionstoImportanttoSMEs,SmallandMediumEnterprises(a)Traditionalbuyer/supplier(b)BuildingstrongerpartnershipsthroughmultiplelinkagesR&DR&D Source:ChristopherTransformationforSC 韓復(fù)華韓復(fù)華ShiftfromTransactionto WhyNeedInformationTheBullwhipConsumerSalesat

Retailer'sOrderstoConsumerConsumer

RetailerRetailerWholesalerWholesaler

Wholesaler'sOrdersto

ManufacturerManufacturer

Manufacturer'sOrderswith韓復(fù)華CoordinationbyAccurate SharingPoint-of-Sale(POS)DataQR,QuickECR,EfficientConsumerCollaborativeForecastingandPlanningWal-MartandP&GstartedCFAR(CollaborativeForecastingand

QR,ECRWal-mart與P&G最VICS,VoluntaryInter-industryCommerceStandardVICS,VoluntaryInter-industryCommerceStandardAssociation,setupCPFR(CollaborativePlanning,ForecastingandReplenishment)Guidelines,CPFRusesbothERPanddemandplanning DesigningSingleStageControlofReplenishmentCR,ContinuousVMI,VenderManaged1999年VICS連續(xù)補(bǔ)貨,供應(yīng)商管理庫(kù)存,ContinuousReplenishmentVendersreceivePOSdatatodecideshipmentstomaintainagreedinventorylevelNeednotwaitforAdvancedCRInadditiontoCR,thevendercangraduallyreduceinventorylevelsaslongascankeepservicelevelPOS,BarCodeOn-LineProcessing連續(xù)補(bǔ)貨量,以維持預(yù)設(shè)之存貨水平進(jìn)階連續(xù)補(bǔ)貨在保持服務(wù)水平的條件下,供應(yīng)要有POS,EOS系統(tǒng)條碼標(biāo)準(zhǔn)/掃描器線上資料處理能力韓復(fù)華CRandImprovingInformation QR:QuickQR:QuickTextileandApparelIndustryUSA,since1986Estimatesavings:$12Bjustforretail(1990)ECR:EfficientConsumerGroceryFoodIndustryUSA,sincePOSdatafromretailerstosharewithdistributorsandsupplierstoachievesynchronizedflowCanavoidBullWhip1986紡織(10)–織布(6000)-(15,000)–零售–1990年估計(jì)僅零售節(jié)省1201993把末端消費(fèi)的PO資料由流程韓復(fù)華ECR產(chǎn)品A，這筆交後自掃描器上傳理系統(tǒng)的輔助，的緊密結(jié)合，零腦接收到補(bǔ)貨易由光學(xué)掃描器當(dāng)日交易資料給產(chǎn)品A的製造商售商漸漸不需要訊，將自動(dòng) 內(nèi)部電腦。產(chǎn)品可以更有效率的大量庫(kù)存以因應(yīng)發(fā)票，並自動(dòng)A的製造商經(jīng)由生產(chǎn)出需要的產(chǎn)需求，改採(cǎi)帳給產(chǎn)品A網(wǎng)路介面瞭解超Cross-Docking 作業(yè)加速會(huì)計(jì)(directstore-QRand VenderManagedSupplierdecidesinventorylevelsforeachproductwithinagreedrangesVenderManagedSupplierdecidesinventorylevelsforeachproductwithinagreedrangesBestpractice:P&GandWal-Supplierplacesgoodsatornearacustomer’ssitew/oreceivingpaymentuntilthegoodsaresoldorconsumedBotharepopularin供應(yīng)商管理庫(kù)存在授權(quán)範(fàn)圍由供應(yīng)商績(jī)優(yōu)案例：P&GWal-(近)客戶(hù)端到實(shí)際消韓復(fù)華E-Business電子化應(yīng)用架構(gòu)(2002產(chǎn)業(yè)電子化白皮書(shū)商業(yè)流程再造與管知識(shí)產(chǎn)生流程之再造與管企業(yè)智慧之技術(shù)與系統(tǒng)Web相關(guān)技術(shù)的應(yīng)用與整合範(fàn)圍(Internet,Extranet&國(guó)內(nèi)外主要企業(yè)買(mǎi)主各階供應(yīng)商VMIand VMIMostRecentFrameworkMostRecentFramework[Chopra&Meindl,ThreeMacroProcessbasedonaInternalSupplyChainManagementTransactionManagementTMF:TransactionManagementFoundationERP withfinancialandhumanInfrastructureIntegration交易管理基礎(chǔ)(TMF)SoftwareKSF(KeySuccessfulFactor):ProcessIntegrationStrengthofthefirm’s軟件關(guān)鍵成功因素SupplyChainIT 供應(yīng)鏈IT韓復(fù)華韓復(fù)華FoundationforSCMacro- Macro--SupplierRelationship巨集—Macro--SupplierRelationship巨集—Negotiate(RFP)SupplyCollaborationAgile,MatrixOneAriba,CommerceOneManugistics,i2(ISCM-based)SAP(ERP-based)ISCMandERPplayersmayhavebetterintegrationAgile,MatrixAriba,CommerceManugistics,Macro—InternalSupplyChainManagement巨集—StrategicPlanning?DemandSupplyField策略規(guī)劃供給規(guī)劃i2SAP(ERP-ISCMplayersnowleadingbutERPplayersarecatchingupi2M但ERPSRM:Processesand 韓復(fù)華韓復(fù)華ISCM:Processesand ISCM韓復(fù)華CRM:Processesand CRMRelationshipManagementOrderCall/ServiceSiebel(best-of-SAP,Oracle,PeopleSoftSiebelstillleadinginCRM

巨集—SAP,Oracle,Siebel韓復(fù)華韓復(fù)華5.SCMETRICS& 供應(yīng)鏈績(jī)效與三類(lèi)指標(biāo)SupplyChainMetrics[Hausman,服務(wù)MaketoLineitemfillrate,Orderfillrate,deliveryontime,NumberofBackorders,AgingofBackordersMaketoCustomerResponseTime,%On-timecompletion,Deliveryontime,NumberofLateOrders,$ofLateOrders,AgingofLateOrders資產(chǎn)InventoryTurns,ReturnofAssets,速度CycleTimeata -SupplyChainCycleCashtoCashCycle=Inventory+A.R.-A.P.(in付款賒銷(xiāo)產(chǎn)品收現(xiàn)應(yīng)付帳款期間付款賒銷(xiāo)產(chǎn)品收現(xiàn)應(yīng)付帳款期間現(xiàn)金轉(zhuǎn)換週期Cash-to-Cash存貨轉(zhuǎn)換週期應(yīng)收帳款期間營(yíng)業(yè)循環(huán)(週期)Operation全球性非營(yíng)利組織,TheSCCisanindependent,not-for-profit,globalcorporationmembershipopentoallcompaniesandorganizationsinterestedinapplyingandadvancingstate-of-the-artsupplychainmanagementsystemsandpractices.Over700CompanyCross-ChaptersinAustralia/NewZealand,Europe,Japan,Korea,LatinAmerica,andSouthEastAsiawithpetitionsforadditionalchaptersOver30newmembersperTheSCCwasorganizedin1996byPittiglioRabinTodd&McGrath(PRTM)andAdvancedManufacturingResearch(AMR),andinitiallyincluded69voluntarymembercompanies韓復(fù)華SupplyChainCouncilCash-to-Cash SCORSCOR Deliver YourInternalor InternalorSCOR Best 量DefineMeasureBenchmark SCCSCC發(fā)展出SCORSCChasdevelopedandendorsedtheSupplyChainOperationsModel(SCOR)asthecross-industrystandardforsupplychainTostandardizeterminologyandprocessesofToenablegeneraldescriptionofUsingKPIstocomparedifferentSCProvidebestpracticefor韓復(fù)華SCOR SCOR

P1PlanSupplyP2Plan P3Plan P4Plan

P5Plan

S1SourceStocked

M1Make-to-

D1DeliverStockedS2SourceMTO

M2Make-to-

D2DeliverMTOS3SourceETO

D3DeliverETO

韓復(fù)華韓復(fù)華6.KillerApplicationand Moore’sLaw(Intel創(chuàng)始者之一電腦運(yùn)算能力每18Metcalf’sLaw(3Com創(chuàng)始者,TheLawof雙MKillerApp：Steamengine,ModelT,PC,www,...(DownesandMui,(See(SeeSCCwebsiteforLaw:Law:VolatilityAmplification(BullwhipSupplychainvolatilityincreases?2ndLaw:ClockspeedClockspeedincreasesclosertofinal?SustainableAdvantage:slow-clockspeedconceptTemporaryAdvantage:fast-clockspeedconcept?Apple(1980)-IBM(1985)-Compaq(1995)-Dell(1999)-持續(xù)持續(xù)可外包產(chǎn)能,掌握應(yīng)變活力韓復(fù)華韓復(fù)華ToReserveToReserveBestSC－ChryslerandkittyToExplore/Prevent－Fourth-tierSCMapping不同產(chǎn)業(yè)的OrganizationalSupplyTechnologySupply－能力鏈BusinessCapability Key:CoreCompetencyandValve終極核心能力(Ultimate選擇建立下一波核心能力(競(jìng)爭(zhēng)力)(Theabilitytochoosetheright兩種依存度Make-or-－依賴(lài)知識(shí)首選FirstForcapacitynotforknowledge次選SecondChoiceKeepvaluesharingthroughcontract(IBMSupplyChainMapping韓復(fù)華韓復(fù)華價(jià)格產(chǎn)品價(jià)格產(chǎn)品服務(wù)可及性經(jīng)驗(yàn)(5,4,3,3,3)JuneQ:韓復(fù)華TheMythof7.HowtowinintheSC customer,people,supplychainForTechnology-EnabledJanuaryCorecompetency—ISCM,KMCorecompetency—ISCM,KM核心競(jìng)爭(zhēng)力SupplyChainCrossFunc