酒店服務(wù)英語知到智慧樹章節(jié)測試課后答案2024年秋石家莊信息工程職業(yè)學(xué)院緒論單元測試

我國酒店業(yè)的快速發(fā)展有目共睹，據(jù)有關(guān)預(yù)測，未來三年內(nèi)，我國將成為世界第一旅游大國。

A:對B:錯

答案:對

第一章單元測試

Roomreservations.Goodmorning,whatkindofroomwouldyoulike?

A:colaB:shopC:Adoubleroom.D:passport

答案:Adoubleroom.Mr.King,howmanypiecesofluggagedoyouhave?

A:Thiswayplease.B:Goodbye.C:Thankyou.D:Sixpieces.

答案:Sixpieces.Howmuchwilladoubleroombeforonenight?

A:Thankyou.B:Incash.C:RMB120yuanpernight.D:Threepieces.

答案:RMB120yuanpernight.MayIaskwhattheentrancefeeis?

A:Notatall.B:Ok.C:It'sfreeforanyone.D:Thankyou.

答案:It'sfreeforanyone.Doyouknowiftheguestscangetdrinksintheroom?

A:noB:Yes,youcan.C:coffeeD:cola

答案:Yes,youcan.Couldyoushowmethewaytothebusinesscenter?

A:Notatall.B:It'sfree.C:Sure,sir.D:oh,no.

答案:Sure,sir.Whataspectswilltheguestcomplainabout?

A:overcookedpeanutsB:chippercupC:ricketychairD:tatteredcurtain

答案:overcookedpeanuts；chippercup；ricketychair；tatteredcurtainWhatinformationshouldyouaskwhenaguestwantstoleaveamessage?

A:theroomnumberB:callbackC:thephonenumberD:thecard

答案:theroomnumber；thephonenumberAccordingtothehotelpolicy,wearenotallowedtousecreditcard.

A:FalseB:True

答案:FalseYoucanbooktwoair-ticketsfromtheoperatorwiththeswitchboard.

A:TrueB:False

答案:False

第二章單元測試

Theroommaidcandoturn-downserviceforDNDrooms.

A:FalseB:True

答案:FalseAllusedamentitiesshouldbereplacedwhendoingturn-downservice.

A:TrueB:False

答案:FalseMostcommonturn-downserviceactivitiesare

.

A:washB:turningonlightsC:playingsoftmusicD:closingdraperies

答案:turningonlights；playingsoftmusic；closingdraperiesThehotelprovideturn-downservicefor

A:VIPguestsB:suiteroomguestsC:DNDroomD:singleroom

答案:VIPguests；suiteroomguestsYouneedtohaveadditionalmoneyforatipnomatterwhetherthereisadeliveryservicecharge.

A:TrueB:False

答案:FalseIfpayingincash,havethemoneyreadytohandtothestewardwhenheknocksonthedoor.

A:FalseB:True

答案:TrueWhenyouhavefinishedyourmeal,justcalltheconferenceservicecentertohaveyourtraypickedup.

A:FalseB:True

答案:TrueNowadays,switchboardsonlyenablegueststodiallocalcallsthroughthehoteloperator.

A:FalseB:True

答案:FalseThecallersinhotelscandialthereceptionostsorhousekeepersdirectly.

A:TrueB:False

答案:TrueAhotel

workerisresponsibleformanydifferentareasofahotelandiscalledupontofixproblemsastheyarise(likealeakingpipe).

A:plumberB:roomC:maintenanceD:electrician

答案:maintenance

第三章單元測試

SharkFinangSwallowNesthaveextraordinarynutitionalvalue.

A:TrueB:False

答案:TrueTheforkisthemaintableutensilinChina.

A:TrueB:False

答案:FalseForeigenersarenotexpectedtousechopsticksproficiently.

A:FalseB:True

答案:TrueTheChinesepeoplearebeginningtojoininmoreaffluentandknowledgeable

diningstyle.

A:fastB:westernC:mainD:easy

答案:westernTablemannerssuchaswhat

or

touseareessentialinwesterndining.

A:knifeB:chopsticksC:napkinD:folk

答案:knife；folkChinesehavegivenupthedeeprichnessinculturethatChinesefoodrepresents.

A:TrueB:False

答案:FalseAsculturalcommunicationexpands,knowledgeofwesternfoodwillimprove.

A:TrueB:False

答案:TrueChinesecookingisoneofthegreatestandoriginalcuisinesintheworld.

A:TrueB:False

答案:TrueWaitersshouldannouncetheyear,

,andvineyardofthegrapesorigintotheguest.

A:glassesB:bottleC:vintageD:time

答案:vintageUndernocircumstancesisthewinetastingprotionalwaysofferedtothepersonwhoorderedthewineinthefirstplace.

A:TrueB:False

答案:False

第四章單元測試

____and____staffofinternationalstandardensureyouthebestservice

A:ElegantB:ProfessionalC:CoolD:Warm

答案:Elegant；CoolTheinternationalconventioncenterisequippedwithe-voteand()system.

A:videoB:computerC:e-recordD:theatre

答案:e-record----Goodmorning,Shangri-laHotel,conventionservicecenter.LinHongspeaking.HowmayIhelpyou?-----ThisisJeremyCarterfromC&ACompany.I'dliketoreservea()inyouhotel.

A:seminarB:seatC:conventionhallD:cocktailparty

答案:conventionhallDoyouhaveanyspecialdemandsaboutthetabledecorations?Weneedsome()ontheheadtableandthereceptiondesk.

A:coffeeB:penC:waterD:freshflowers

答案:freshflowersWejustfinishedaworkshopinyourhotel,andIwanttoreturnthe(

)equipment.

A:freshB:VIPC:heavyD:rental

答案:rentalTheserviceprocedureisbegunwiththeregistrationofguest.

A:TrueB:False

答案:TrueAtthethirdfloorofShijiazhuanghotel,istheeasthall.

A:FalseB:True

答案:FalseAsyouusingthesecondfloortolaunchexhibition,youcanusethefirstfloortoholdaseminarorbanquet.

A:TrueB:False

答案:TrueIplanto

theexhibitionnextyear.

A:takepartinB:visitC:haveD:inform

答案:takepartinWeplantoprovidesomefreeandforthevisitors

A:coffee&waterB:snacksandmineralwaterC:paper&penD:knife&fork

答案:snacksandmineralwater

第五章單元測試

Snackbarsinthegymcanprovidefoodanddrinksforguests.

A:FalseB:True

答案:TrueCoachinthegymcaninstructguesthowtoice-skating.

A:TrueB:False

答案:FalseBothsaunaandbeautysaloonopenat8a.m.

A:FalseB:True

答案:FalseEyecontactis

whenservingguests.

A:somethingB:unnecessaryC:necessaryD:nothing

答案:necessaryAgoodbartendershouldnotbeknowledgeableinhisfield.

A:TrueB:False

答案:FalseIt'sthedutyofbartendertokeepthebar()

A:cleanB:dirtyC:warmD:happy

答案:cleanItistheconventionalsaunasthat