CONSUMER&

BRANDBrandKPIs

for

online

educationservices:

Universidad

de

Guadalajarain

MexicoConsumer

Insights

reportNovember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

3750Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

Universidad

deGuadalajara’sperformance

inthe

online

education

service

market.Fieldwork:August-September

2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofNovember202480%

of

Universidad

de

Guadalajara

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??Universidad

deGuadalajara’sbrandingresonates?Universidad

deGuadalajararankssixthinawarenessmore

with

Gen

Xwithin

the

online

education

service

market?Universidad

deGuadalajaragenerally

appealsto?Thepopularity

ratingof

Universidad

deGuadalajaraismen

more

than

women33%?Among

Universidad

deGuadalajaraenthusiasts,38%

?Universidad

deGuadalajararanksoutsidetheTop10fallunderthe

high-income

categoryinusage?Consumers

want

theironlineeducation

servicebrandstohavecleverness,

honesty

/trustworthiness,andreliability?In

terms

of

loyalty,Universidad

de

GuadalajaraisthirdinMexico?Universidad

deGuadalajarahasascore

of

18%

formedia

buzz3Sources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Loyalty

is

the

highest

scoring

KPI

for

Universidad

de

Guadalajara

at

80%Brand

profile:

snapshotBrand

performance

of

Universidadde

Guadalajara

inMexico80%55%33%18%11%AwarenessPopularityUsageLoyaltyBuzz5Notes:Online

education

services‘a(chǎn)wareness’,‘popularity’,

‘usage’,‘loyalty’and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,250,

all

respondents

(awareness),

n=684,

respondents

who

know

the

individual

brand

(popularity),

n=684,respondents

who

know

the

individual

brand

(usage),

n=75,

respondents

who

have

used

the

individual

brand

(loyalty),

n=684,

respondents

who

know

the

individual

brand(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Universidad

de

Guadalajara’s

branding

resonates

more

with

Gen

XBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations44%40%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeUniversidad

deGuadalajara

bygeneration

versustheshareof

industryusers

ingeneral,

we

cansee

thatUniversidad

deGuadalajaraisliked

by4%

of

Babyboomers

and

26%

of

Gen

Xers,whereas

the

totalshare

ofindustryusers

is3%

and21%,

respectively.37%26%26%21%ForMillennials

andGen

Z,

44%

and

26%

feel

positivelytowards

Universidad

deGuadalajara,versus

40%

and37%.

Socurrently,

forUniversidad

deGuadalajara,GenXconnects

most

with

theirbrandcompared

totheoverall

industryuser.4%3%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestoonline

education

services,which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=225,

Universidad

de

Guadalajara

enthusiast,

n=1,003,

online

education

serviceusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Universidad

de

Guadalajara

generally

appeals

to

men

morethan

womenBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

Universidad

deGuadalajarashows

thatwomen

arelesslikely

to

haveanaffinity

with

the

brandcompared

to

men.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof6%7%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

Universidad

deGuadalajarahasasimilar

proportion

of

LGBTQIA+consumers

when

compared

totheindustryusers

ingeneral.46%54%51%49%54%

ofmen

likeUniversidad

deGuadalajaracompared

to

46%

ofwomen,

whereas

forthe

overall

industry,51%

ofwomen

useonlineeducationservices

compared

to49%

of

men.92%91%6%

of

Universidad

deGuadalajaraenthusiastsconsider

themselves

to

bepartof

the

LGBTQIA+

communitycompared

to

7%

among

industryusersoverall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

online

education

services,which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=225,Universidad

de

Guadalajara

enthusiast,

n=1,003,

online

education

serviceusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Universidad

de

Guadalajara

enthusiasts,

38%

fall

under

the

high-incomecategoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.4%5%Single35%31%34%38%11%11%CoupleSingleparentNuclear38%

ofUniversidad

deGuadalajaraenthusiastsare

from

high-incomehouseholds.Universidad

deGuadalajara’sbrandisgenerally

enjoyed

more

byconsumerswho

arepartof

anuclearhousehold,42%

ofUniversidad

deGuadalajaraenthusiastshavethiscurrent

livingsituation.8%8%42%37%34%Multi-generational10%9%23%26%ExtendedOther27%2%4%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

online

education

services,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=225,

Universidad

de

Guadalajara

enthusiast,

n=1,003,

online

education

serviceusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Consumers

want

their

online

education

service

brands

to

have

cleverness,honesty

/

trustworthiness,

and

reliabilityBrand

profile:

qualitiesQualitiesuserswant

from

onlineeducation

servicebrandsForonline

education

services,

thetopthree

qualitiesusers

want

from

abrandarecleverness,

honesty

/Authenticity80%Thrill/ExcitementSustainabilityBoldnessClevernesstrustworthiness,

andreliability.60%40%20%0%Universidad

deGuadalajara

users

alsoappreciate

these

key

attributes,indicating

Universidad

deGuadalajaraexudes

thesequalities.SocialresponsibilityCoolnessThequalitiesthatUniversidad

deGuadalajaraenthusiastsareleastfocused

onare

boldnessandthrill/excitement.ReliabilityExclusivityInnovationInclusivenessFriendlinessUniversidad

deGuadalajara

shouldworkon

promoting

innovationtoconvertenthusiastsintoowners.HighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

online

education

services,

which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;

“When

it

comes

toonline

education

services,which

ofthe

following

brands

do

youlike?”;Multi

Pick;“When

itcomesto

online

education

services,which

ofthe

following

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:n=75,

Universidad

de

Guadalajara

users’,n=225,

Universidad

de

Guadalajara

enthusiast,

n=1,003,online

education

serviceusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Universidad

de

Guadalajara

fans,

31%

state

that

they

get

excited

aboutonline

education

servicesBrand

profile:

attitudesWhat

doconsumersthink

ofonlineeducation

servicesin

general?47%42%40%36%35%33%32%31%29%27%13%11%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trust

onlineeducation

topicsrelating

toservicesonlineeducationservicesBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

online

education

servicesdo

youagreewith?”;

Multi

Pick;“When

it

comesto

online

education

services,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=225,

Universidad

deGuadalajara

enthusiast,

n=1,003,

online

education

serviceusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1180%

of

Universidad

de

Guadalajara

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

online

education

services,

theaverage

awareness

of

abrandinMexico

is

52%.Awareness

ofUniversidad

deGuadalajara,however,

isat55%.Awareness33%

ofMexican

online

education

service

users

saythey

likeUniversidad

deGuadalajara,compared

toanindustryaverage

brand

popularity

of38%.BuzzPopularity11%

ofindustryusers

inMexico

saythey

useUniversidad

deGuadalajara,with

the

average

usageofabrandat22%.80%

ofbrandusers

saythey

would

usethe

brandagain,compared

toanaverage

loyalty

score

of

75%.Universidad

deGuadalajara

hasbeen

noticed

less

inthe

media

compared

toother

brands,with

a“Buzz”score

of18%

compared

to

31%.LoyaltyBrandUsageIndustryaverageSooverall,

the

results

showtheir

performance

tobebelow

average

compared

to

theindustry.12

Notes:Online

education

services‘a(chǎn)wareness’,‘popularity’,

‘usage’,‘loyalty’and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,250,

all

respondents

(awareness),

n=684,

respondents

who

know

the

individual

brand

(popularity),

n=684,respondents

who

know

the

individual

brand

(usage),

n=75,

respondents

who

have

used

the

individual

brand

(loyalty),

n=684,

respondents

who

know

the

individual

brand(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Universidad

de

Guadalajara

ranks

sixth

in

awareness

within

the

onlineeducation

service

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofUniversidaddeGuadalajaraRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.123456OpenEnglish88%87%79%78%64%55%Tecnólogico

deMonterreyIPN(Instituto

PolitécnicoNacional)Duolingo45%LinkedInLearningUsingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.55%Universidad

deGuadalajaraUTEL(UniversidadTecnológicaLationamericana)753%Outofallrespondents,

55%

were

aware

ofUniversidad

deGuadalajara.

Thisranksthemsixthcompared

to

other

brandssurveyed

inthismarket.8AnáhuacOnline50%41%36%Universidad

AbiertayaDistancia

Mexico9AwarenessN/A10Udemy13

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,250,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024The

popularity

rating

of

Universidad

de

Guadalajara

is

33%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofUniversidaddeGuadalajaraRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1Duolingo72%48%45%45%44%42%37%36%35%33%2OpenEnglishIPN(Instituto

PolitécnicoNacional)33%3Universidad

AbiertayaDistancia

Mexico4Outofconsumers

who

knew

thebrand,

33%

saidtheyliked

Universidad

deGuadalajara.

Thisranksthemtenthcompared

to

other

brandssurveyed

inthismarket.5Tecnólogico

deMonterreyCoursera667%7Udemy8KhanAcademy9LinkedInLearningUniversidad

deGuadalajaraPopularityN/A1014

Notes:“When

it

comesto

online

education

services,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=684,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Universidad

de

Guadalajara

ranks

outside

the

Top

10

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofUniversidaddeGuadalajaraRank#

BrandUsage

%62%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

onlineeducation

services,

which

ofthefollowing

brandshaveyou

used

inthepast12

months?”.1Duolingo11%2Coursera33%3OpenEnglishKhanAcademyUdemy28%Outofconsumers

who

knew

thebrand,

11%

saidtheyused

Universidad

deGuadalajara.This

ranksthemoutsidetheTop10

compared

to

other

brandssurveyed

inthismarket.427%527%6DomestikaLinkedInLearning24%724%Universidad

AbiertayaDistancia

Mexico817%89%9edX17%IPN(Instituto

PolitécnicoNacional)UsageN/A1015%15

Notes:“When

it

comesto

online

education

services,

which

ofthe

following

brands

have

you

used

in

the

past12

months?”;

Multi

Pick;

Base:

n=684,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofNovember2024In

terms

of

loyalty,

Universidad

de

Guadalajara

is

third

in

MexicoBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofUniversidadde

Guadalajara’s

consumersRank#

BrandLoyalty

%91%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1234567Duolingo20%Tecnólogico

deMonterreyUniversidad

deGuadalajara81%80%Universidad

AbiertayaDistancia

Mexico78%OpenEnglishDomestikaUdemy77%75%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

online

educationservices,

which

ofthefollowing

brandsare

youlikelytouseagain

inthefuture?”.75%UTEL(UniversidadTecnológicaLationamericana)874%80%9edX73%73%Outofrespondents

whohaveused

Universidad

deGuadalajara,80%

saidthey

would

usethe

brandagain.LoyaltyN/A10Coursera16

Notes:“When

it

comesto

online

education

services,

which

ofthe

following

brands

areyoulikely

touse

againin

the

future?”;

MultiPick;Base:

n=75,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Universidad

de

Guadalajara

has

a

score

of

18%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofUniversidadde

GuadalajaraRank#

BrandBuzz%64%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1234567Duolingo18%OpenEnglishDomestika61%36%Outofconsumers

who

knew

thebrand,

18%

saidtheyhadheardaboutUniversidad

deGuadalajarainthemedia.

This

ranksthemoutsidetheTop10

comparedtootherbrandssurveyed

inthismarket.Tecnólogico

deMonterreyLinkedInLearningCoursera36%32%31%IPN(Instituto

PolitécnicoNacional)29%UTEL(UniversidadTecnológicaLationamericana)828%82%9KhanAcademy25%25%BuzzN/A10Udemy17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=684,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlin