Unit1YouareWelcomeSeOralTasksEWarming-upExercisesBClozeCListeningforDetailsDABackgroundInformationA:BackgroundInformation

Areceptionistisanemployeetakinganoffice/administrativesupportposition.Theworkisusuallyperformedinawaitingareasuchasalobbyorfrontofficedeskofanorganizationorbusiness.Thetitle"receptionist"isattributedtothepersonwhoisspecificallyemployedbyanorganizationtoreceiveorgreetanyvisitors,patients,orclientsandanswertelephonecalls.B:Warming-upExercisesDialogue1recognizev.認出，識別出FillintheblankswiththewordsyouhearinDialogue1A:Ms.Zhang(secretary)B:SalesManagerC.JoeMartin(customer)

A:Sir,youcalledme?B:Yes,Wouldyougototheairportand1)_______________Mr.Martin?A:Yes,withpleasure.Whenwillhearrive?B:Heisarrivingat2)________________________,butIthinkyoushouldgothereabitearlierandmakesure3)_____________________.A:Ofcourse.Iwillcarryapieceofpaperwithme.4)____________________________________________________.B:Nicethoughts!A:AndshallIusetheofficecarortaxitodrivehimhere?B:Usetheofficecar.

meetourclients8:20tomorrowmorningyouwon’tmisshimOnit,Iwillwritehisnamesothathecanrecognizeme.(Attheairport)A:Excuseme.ButareyouMr.MartinfromEngland?C:Yes.IamJoeMartin.YoumustbeZhangYaofromBeijingABCBusinesscompany.A:Yes.Nicetomeetyou,Mr.Martine.C:Nicetomeetyoutoo,Ms.Zhang.A:5)_____________________________.C:No,thanks.Icanmanageit.A:Didyouhaveagoodflight,Mr.Martin?C:Wonderful!6)________________________.Buthowlongwill7)____________________________?A:Abut45minutes’ride.Ourcariswaitingoverthere.Let’sgo.

LetmehelpyouwithyourluggagenicefoodandgoodserviceittakeustogettothehotelDialogue2appointmentn.約定，約會availablea.可與之交談的scheduleda.排定的，預(yù)定的Listentodialogue2andthencheckthefollowingstatementsandwriteTfortrueandFforfalse.1.Mr.JohnMorrishaveanappointmentwithMs.Xu.()2.Thereceptionistdoesn’tknowthepurposeofMr.Morris’visit.()3.Ms.Xuisattendingaconferenceoutsidethecompany.()4.ThereceptionistreportsthevisittoMs.Xu.()5.ThereceptionistmakesanappointmentforMr.MorristomeetMs.Xu.()6.Mr.MorriswillvisitMs.Xunextweek.()

FTFTTFDialogue3estimatevt.評估，評價estimatorn.評價師，評估員referv.委托claimv.要求，索取simplifyv.簡化Listentodialogue3andthenanswerthefollowingquestions.

1.Whatdoesthecustomerdo?

2.Whoreferredhimtocomehere?3.Isthecustomerfreetoday?4.Howdoesthereceptionisthelpthecustomer

Heisthereforanestimate.Shewritesdownsomeinformationandarrangesanestimatortotakehim.HisinsurancecompanyPICC..No,heisn’t.Hehastotaketimeawayfromwork...C:ClozeIn1870SirIsaacPitmanfoundedaschoolwherestudentscould1)__________asshorthandwritersto"professionalandcommercialmen."2)___________,thisschoolwasonlyformalestudents.Inthe1880s,3)________________________,morewomenbegantoenterthefield,andsinceWorldWarI,theroleofsecretaryhasbeenprimarily4)_______________.Bythe1930s,fewermenwereenteringthefieldofsecretaries.qualifyOriginallywiththeinventionofthetypewriterassociatedwithwomenInaneffortto5)________________professionalismamongstUnitedStatessecretaries,theNationalSecretariesAssociationwascreatedin1942.Today,thisorganizationisknownastheInternationalAssociationofAdministrativeProfessionals(IAAP)Theorganizationdeveloped6)_____________________________________calledtheCertifiedProfessionalSecretariesExamination(CPS).Itwasfirstadministeredin1951.promote

thefirststandardizedtestforofficeworkersIn1952,MaryBarrett,presidentoftheNationalSecretariesAssociation,C.KingWoodbridge,presidentofDictaphoneCorporation,andAmericanbusinessmanHarryF.KlemfusscreatedaspecialSecretary'sDayholiday,7)__________________________________.Theholidaycaughton,and8)____________________isnowcelebratedinofficesallovertheworld.Ithasbeenrenamed"AdministrativeProfessional'sWeek"to9)___________________________________________andtoavoidembarrassmenttothosewhobelievethat"secretary"refersonlytowomenortounskilledworkers.torecognizethehardworkofthestaffintheofficetohighlighttheincreasedresponsibilityoftoday'ssecretaryandotheradministrativeworkersduringthefourthweekofAprilD:ListeningforDetailsPartIAninterviewHisFirstRuleofBusiness:Don’tHopepreachv.說教，勸誡relyon依靠dedicateda.專注的，獻身的entrepreneurn.企業(yè)家，主辦人humiliatev.羞辱，使丟臉spreadsheetn.電子數(shù)據(jù)表inferiora.低等的，劣等的，次的immaturea.不成熟的ListentotheinterviewandputthefollowingeventsintheorderthatMr.Lerer’sexperiencedeexperienced.□1.Whenmybestwasn’tgoodenough,IwastoldIwasverystupid.□2.Ididn’thaveconfidenceinwhatIwasdoing.□3.Iwanttocreateabettersituationformyself.□4.Iwasyoungandimmatureandjustgotoutofcollege.□5.Iwaspubliclyhumiliatedbythemanager.□6.Idon’twanttobeinasituationlikethisagain.□7.Ireallytrytodothat.□8.Ithinkwesucceedmorethanwefailonaperson-by-personbasis.42156378Listentotheinterviewagainandanswerthequestions1.WhatdoesBenLerermeanbytheexpression“don’thope”?2.WhendoesapersonusuallyfeelregrettedaccordingtoMr.BenLerer?3.Whenwastheexpression“don’thope”firstusedbyMr.BenLerer?4.Whydidhedecidetoleavehispreviousjob?5.Howdidhefeelwhenhewasmistreatedbyamanager?Whenhedidn’tdoeverythinghecoulddo.

Itmeansthatonecannotwaitforsomebodytodosomethingforhim.

Itwasfirstusedfiveyearsagowhensomeoneaskedhimtogiveapieceofadvicetoanentrepreneur.Becausehefeltmistreatedbythemanger,Hefeltinferiorandstupid.PartII.PassageListeningPassage1opticalfiber光纖inlieuof代替privatebranchexchange(PBX)專用分組交換機customizev.定制，定做virtuala.實際的，實質(zhì)的utilizev.利用，使用mountv.配有，安裝eliminatev.減少officeautomation辦公自動化adepta.巧妙的，擅長于……的n.專家，能手courtesyn.有禮貌的舉止；謙恭有禮attendantn.服務(wù)人員Listentothepassageandchoosetheanswer.

1.Theliveremotereceptionistcandothefollowingexcept________.A.flexiblecallroutingB.ordertakingC.conferenceholdingD.customizedgreetings2.NewtypesofvirtualVideoReceptionistsystemsallowsforlive,in-houseorremotelocationsto_________.A.manageofficelobbyareasfromremotelocationsB.callbackphonesC.meetwalk-invisitorsD.trackvisitorsCA

3.Thevideoreceptionistcanmanage_______officelobbyareas.A.oneB.manyC.thewholebuildingD.none4.Thevideoreceptionistislocated_____________.A.atthegateofabuildingB.athomeC.farawayfromtheofficeD.inacentrallocation5.Askillfulreceptionist______________inthebusinessworld.A.hasbeenreplacedbynewtechnologiesB.willbeabandonedC.isstillverymuchindemandD.usuallyhasaverygoodimageBDCPassage2effectivea.有效的excelv.擅長，優(yōu)于icebergn.冰山etiquetten.禮儀，禮節(jié)necessityn.必需品multitaskn.多任務(wù)；v.使多任務(wù)simultaneouslyadv.同時地empathyn.同感，共鳴groomv.梳洗confidentiala.機密的，秘密的reputationn.名氣，名聲gossipn.留言，閑話professionalismn.職業(yè)特征，職業(yè)行為hectica.繁忙的，忙亂的pokerface一本正經(jīng)的面容，面無表情的人huntandpeck（美口）看著鍵盤打字knackn.竅門，技巧；本事，才能blabv.泄露秘密，瞎說亂講Tick(√)theskillsandqualitiesmentionedinthepassage.

□Education□Bloodtype□Abilitytomultitask□Peopleskills□Hobbies□Wellgroomed□Strengthsandweaknesses□Abilitytobediscreet□Computerandtypingskills□Readingspeed□Organizationalskills□Writingskills□Workwellunderpressure√√√√√√√√Listentothepassageagainandanswerthequestions1.Whatdoes“multitask”meaninthispassage?2Whydoesthespeakersay“Ifyouareannoyedbypeople,thenyouwillnotmakeagoodreceptionist”?3.Whyisitimportantforareceptionistpayattentiontohisorherappearance?4.Howcanareceptionistavoidgossipmatters?Becausereceptionistsusuallysetthetoneforhowpeoplewillperceivethecompany,

Itmeansthatareceptionistofficeworkisquitebusy..

Becauseseeingthereceptionistwellgroomedwillhelpbuildapositiveviewofyourcompany,Heorshemustbeabletoputonyourbest"pokerface"andnotblabanyconfidentialinformationheorshecomeintopossessionof,toanyone.Whydoesthespeakersay“Ifyouareannoyedbypeople,thenyouwillnotmakeagoodreceptionist”?5.Whyarecomputerandtypingskillsimportantinareceptionistwork6.Whatspecificworkdoreceptionistsusuallyorganize?Theyusuallyorganizefiles,phonemessages,schedulesandpaperwork

Becausetheseskillscangivereceptionistsaslightedgeovercompetitionwhentheyapplyforareceptionistjob,

.Whydoesthespeakersay“Ifyouareannoyedbypeople,thenyouwillnotmakeagoodreceptionist”?E:OralTasksSectionA:PairWorkTaskone:YouareJanetZhang.YourpartnerisMr.TomLee,aclientvisitingyouroffice.Whatcanyousayinthefollowingconversation?Communicatetheideasandthenchangeroleswithyourpartner.Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.Tasktwo:Workinpairstomatchtheopeningsmalltalkquestionsabouttravel,accommodation,andtheweather(1—10)withthemostappropriateresponse(A—J).Thenpracticewithyourpartner.Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.1.Whatwastheweatherlikewhenyouleft?2.Howdoyoufindtheweatherhere?3.Isupposethisweathermustbeabitofashocktoyou.4.Howwasyourtrip?5.Didyouhaveanytroublefindingus?6.Didyougetinontime?7.How’sthehotel?8.Didyoufindsomewheretostay?9.Haveyougotaroomwithaview?10.Whichhotelareyoustayingin?Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.A.Justalittlebitlate.B.Prettycold.ItwasonlyfourdegreeswhenIlefthome.C.Notyet.Couldyourecommendsomewhere?D.Noproblematall.Themapyousentmewasexcellent.E.I’mstayingintheLuckyHotel.F.Itisabit.ItwasbelowzerobackintheUK.G.Lovely.Sunnyskies.Niceandwarm.H.Unfortunatelynot.AllIcanseeisthefactoryopposite.I.Verycomfortable,thankyou.J.Fine.Everythingwentsmoothly,thankyou.Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.1.____________;2._____________3.____________;4._____________5.____________;6._____________7.____________;8._____________9.____________;10._____________Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.BGFJACEDIHSectionB:GroupWorkTaskOne:WorkingroupsoffourtomakeapresentationonHowtoBeaGoodReceptionist.Youmayfollowthestepsgivenasreference.Step1.DressappropriatelyStep2.HavephonenumbershandyStep3.BecourteousStep4.HaveapositiveattitudeStep5.Ifsomeoneisstillbeingunreasonable,findawaytodiffusethesituationStep6.GivegooddirectionsStep7.KeepbusyTaskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.Step8.Assoonassomeoneenterstheoffice,directyourattentiontothem,immediately,andgivethemapleasantgreeting.Step9.Answerthephonepolitelywithastandardgreetingsuchas"GoodMorning,Thankyouforcallingourcompany,mynameis___,howmayIdirectyourcall.Step10.Forvisitorswhocometothefrontdesk,greetthemwithasmileandastandardgreetingsuchas"Hello.Step11.Greetdeliverypersonnelwiththesameprofessionalismandpolitenessasanyothervisitor.Step12.Asanemployee,ifthebossasksyoutodoanythingextraordinary,politelyagree.Taskone:YouappliedforthevacancyforassistanttoSalesManagerinABCCompany.HRsupervisorisinterviewingyounow.You’retalkingaboutyoureducationalandworkingexperience,salary,workingdateandsoon.Makeupadialogueundertheabovesituation.Taskone:Youappliedforthevacanc