WorkplaceEnglishforHotel酒店職業(yè)英語

UnitTwo

Greeting&SeatingGuests

Chapter3WorkinginF&BDepartmentJobProfileofRestaurantReservationist:Arestauranthost/hostessisoftenthefirstpersonacustomermayinteractswithwhentheyarriveattherestaurant.Theresponsibilitiesofthehostessmayincludeschedulingdiningreservationsforguestsinadvance,controllingthediningsectionsforemptyandcleanedtables,managingthewaitinglist,seatingtheguestsappropriately.He/Shemayalsopresentmenutoguests.Catalogue123456TaskDecompositionTaskFulfillingTaskReinforcementTaskExtendingProfessionalAdvancement7TaskDescriptionPeerAssessmentTaskDescriptionSteveRosshasbookedatableatHarborRestaurant.He’dliketohaveatablebythewindowsothathisfriendscanenjoythecityview.Hecomestotherestaurantwithfriendsat12p.m.AsahostessatHarborRestaurant,pleasecheckthereservationlistandarrangeseatsforMr.Rossaccordingtohisreservation.Task1:SeatingguestswithreservationsCathyBeckercomestoBandRestauranttohavedinnerwithherfamily,thehusbandandher4-year-olddaughter,buttheydidn’tmakeareservationbeforehand.Unfortunately,there’snotableavailableatpresent.Buttherewillbeavacancyintenminutesorso.Mrs.Beckerdecidestowaitinthelounge.AsahostessofBandRestaurant,trytoseatthefamilywhenthere’savacanttable.Task2:SeatingguestswithoutreservationsTaskDecomposition2.1WordsChargingmenu/'menju?/vacant/'ve?k?nt/hold/h??ld/lounge/la?nd?/seat/si?t/accommodate/?'k?m?de?t/occupied/'?kjupa?d/n.菜單adj.空的，空閑的，未被占用的v.拿著，容納，保持n.休息室，候機(jī)室v.使坐下，可容納v.容納，提供adj.已被占用的，使用中的，忙的2.12.22.2WorkingProceduresandUsefulSentencePatterns2.2.4Leadgueststothereservedseats2.2.3Checkthereservationinformation2.2.1Greettheguests2.2.5Tellgueststheoccupancy2.2.2Askguestsforreservationinformation2.12.22.2.6Arrangethetablewhenready2.2.7Presentthemenuandexperssgoodwishes2.2.1GreettheguestsAGoodafternoon.WelcometoHarborRestaurant.BGoodevening.WelcometoBandRestaurant.2.12.2CDGoodmorning,Mr.Henk.I’mgladtoseeyouagainGoodmorning,Mrs.Smith.Wewereexpectingyou.Doyouhaveareservation?Goodevening,sir.Haveyougotareservation?MayIknowinwhosenamethereservationwasmade?Underwhosenameisthereservationmade?2.2.2Askguestsforreservationinformation.2.12.22.2.3Checkthereservationinformation2.12.2Yes,Mr.Brown,wehaveawindowtablereservedforyou.Letmecheckthelist…Mr.Hilton,yourtableisready.Letmecheck…Yes,you’vebookedatableforfour.Mr.Johnson,we’vebeenholdingthetableforyou.Onemomentplease,Mr.Roberts.Letmecheck…Yes,hereitis.Atableforthreebythewindow.Wouldyoufollowme,please?Thisway,please.Couldyoucomewithme,please?Pleasemindyoursteps.Willthistablebeallright?Here’syourtable.Pleasebeseated.2.2.4Leadgueststothereservedseats2.12.22.2.5TellgueststheoccupancyandaskgueststowaitI'msorrytosaythatourrestaurantisfullyoccupiednow.I'mafraidthere'snovacanttablenow.I'mafraidthere'snotableavailablenow.I'mafraidtherewillbetwentyminutes'wait.Wouldyoumindwaitinginthewaitingroomforabouttenminutes?We'llhaveyouseatedassoonaspossible.Therewillbeatableforthreeinabouttenminutes.Wouldyoumindwaitinginthelounge?We'llseatyouassoonasthetableisready.2.12.22.2.6Arrangethetablewhenit’sready

Sorrytohavekeptyouwaiting,ladiesandgentlemen.Wecanseatyourpartynow.Wouldyoustepthisway,please?Excuseme,sir.Thetableisreadynow.Ifyoucomethisway,I'llshowyoutoyourtable.Excuseme,sir.Wecanseatyourpartynow.Wouldyoupleasecomewithme?2.12.22.2.7Presentthemenu&expressgoodwishesHere'sthemenu.Thewaiterwillbeheretotakeyourorderinafewminutes.Thewaiterwillbringyouthemenurightaway.Here'sthemenu.Thewaiterwillberightwithyou2.12.2Here'sthemenu.Thewaiterwillbeheresoontotakeyourorder.TaskFulfilling3.1Sampleconversationaboutseatingguestswithreservations(R:SteveRoss;H:Hostess)H:Goodafternoon.WelcometoHarborRestaurant.Doyouhaveareservation?R:Yes,we’vebookedatableforthree.H:Yes,sir.MayIhaveyourname,please?R:SteveRoss.H:Onemomentplease,Mr.Roberts.Letmecheck…Yes,hereitis.Mr.Ross,atableforthreebythewindow.Wouldyoufollowme,please?3.13.2(Amomentlater)H:Willthistablebeallright,Mr.Ross?R:Yes,verygood.Lovelyview!Thankyou.H:Mypleasure.Pleasetakeyourseats.Here’sthemenu.Thewaiterwillbeheretotakeyourorderinafewminutes.Pleasetakeyourtime.R:Thankyou.3.13.23.2Sampleconversationaboutseatingguestswithoutreservations

(B:CathyBecker;H:Hostess)H:Goodevening.WelcometoBandRestaurant.Doyouhaveareservation?B:No,I’mafraidwedon’t.H:Howmanyarethereinyourparty?B:Justmyhusband,meandourlittleboy.H:Sorry,I’mafraidthere’snovacanttableforthreenow,buttherewillbeoneinabouttenminutes.Wouldyoumindwaitinginthelounge?We’llseatyouassoonasthetableisready.3.13.2

B:OK,we’llwait.Thanks.H:MayIhaveyourname,please?B:Becker.H:Thankyou,Mrs.Becker.Theloungeisjustoverthere.(Tenminuteslater)H:Sorrytohavekeptyouwaiting,Mrs.Becker.Yourtableisreadynow.Wouldyoustepthisway,please?B:Fine.Thankyou.H:Hereisyourtable,Mrs.Becker.Pleasebeseated.Thewaiterwillbringyouthemenurightaway.Haveaniceevening.3.13.2TaskReinforcement

Makeasituationalconversationaboutseatingguestswithreservations4.1RolePlays14.14.24.34.44.54.6InformationCardGuestName:RogerHankNo.ofGuests:2ReservationTime/Date:7:00,June15thTelephone:132-0783-6321SpecialRequests:atablebythewindowTrytoseattheguestsaccordingtotheinformationshownonthecard.

Makeasituationalconversationaboutseatingguestswithoutreservations2Sevenpeoplewithoutareservationcometoyourrestauranttohavedinner.There’snotableleftinthemaindininghall,soyourecommendaprivateroomfortheguests.They’dliketotaketheroomandtrytoseattheguestasthehost.4.14.24.34.44.54.64.2ListeningPractice

4.2.1Decidewhetherthefollowingaretureorfalse.4.14.24.34.44.54.61)Theguestshaven’tmadeareservationbeforehand.()2)Thehostesscanseatthemuntilthirtyminuteslater.()3)Theguestswillwaitintheloungebeforetheyleave.()4)Therestaurantisfullwhentheguestsarrives.()TFFF4.2ListeningPractice

4.2.2Writedownthesentencesthehostessusedwhenseatingguests.4.14.24.34.44.54.61)Greettheguest._________________________________________________________2)Askaboutreservation._________________________________________________________3)Tellguestsifthere’savacanttable.__________________________________________________________________________________________________________________Goodevening.WelcometoWonderlandRestaurant.Doyouhaveareservation?I'msorry,butwedon'thaveatableforsixpeoplerightnow.There'llbeoneinabouttwentyminutes.4.14.24.34.44.54.64)Arrangetheguestsintothewaitingroomandofferdrinks.__________________________________________________________________________5)Leadtheguesttothetableandseattheguests.________________________________________________________________________________________________________6)Providethemenuandwishtheguestsagoodtime._____________________________________________________________________________________Doyoumindsittinginthelounge?Youcouldhavedrinkwhileyouwait.Excuseme,sir.Wecanseatyourpartynow.Wouldyoupleasecomewithme?...PleasebeseatedHere'sthemenu.Thewaitresswillberightwithyou.Haveagoodtime.4.14.24.34.44.54.64.3Decidewhetherthefollowingaretureorfalse.1)Asahostess,youshouldreviewthereservationforyourshiftandarrangesuitabletablesaccordingly.()2)Ifyouarebusywithaguest,itdoesn’tmatterifyoukeepthenewlyarrivedguestsjustwaitthereforawhile.()3)Whentherestaurantisfullyoccupied,thehostessshouldpolitelypersuadethenewlyarrivedguesttogotosomeotherrestaurants.()TFF4.14.24.34.44.54.64.3Decidewhetherthefollowingaretureorfalse.4)Whenahostessleadgueststothetable,youcanleavewithoutsayinganythingbecausethewaiterwillcometotakecareoftheguests.()5)Whenseatingguests,thehostessshoulddistributetheguestsevenlyamongdifferentstations.()FT4.4MultipleChoices1)Wouldyouprefer________inthehalloraprivateroom?A.tosit B.insitting C.sit D.withsitting2)Wouldyoucare___________haveadrinkinthelobbybarwhilewaiting?A.for B.to C.of D.with3)We’llhaveyou___________assoonaswegetafreetable.A.sit B.sitting C.seating D.seated4.14.24.34.44.54.64.4MultipleChoices4)Astationisagroupoftablesinarestaurant________whichaparticularserverisresponsible.A.on B.of C.for D.With5)I’mafraidthere’snoseats____________atthemoment.A.adaptable B.admirable C.available D.applicable4.14.24.34.44.54.64.5Translation

4.5.1PutthefollowingsentencesintoEnglish.1）晚上好。歡迎光臨玫瑰餐廳。請(qǐng)問你有預(yù)訂嗎？2）請(qǐng)這邊走。您訂的桌子在這邊。3）那里有一張可供四人用餐的桌子。您喜歡嗎？4）靠窗的桌子都已經(jīng)預(yù)訂出去了。5)你愿意坐一會(huì)兒等大約20分鐘左右嗎？一有位置我就安排給您。Goodevening.WelcometoRoseRestaurant.Doyouhaveareservation?Ifyoucomethisway,I'llshowyoutoyourtable.There'satableforfouroverthere.Woudyoulikeit?Allthetablesbythewindowhavebeenbooked.Wouldyoucaretotakeaseatandwaitforabout20minutes?We'llseatyouassoonaspossible.4.14.24.34.44.54.64.5Translation

4.5.2PutthefollowingsentencesintoChinese.1)Mr.Brown,we'reexpectingyou.I'llshowyoutoyourtable.2)Wouldyourathersitnearthecorner?3)I'mafraidtherearenootherplacesfreeatthemoment.4)Wouldyoumindwaitinguntileitisfreeorwouldyoupreferanothertable?5)I'llwaitforthetablebythewindow.Pleasecallmewhenitisavailable.布朗先生，我們正恭候您的光臨。您愿意坐在角落的位置嗎？對(duì)不起，恐怕現(xiàn)在沒有別的空位子了。您介意等一會(huì)嗎？或者您去另一桌？我想等窗邊那張桌子。如果空出來的話請(qǐng)通知我。4.14.24.34.44.54.61）Whatshouldyoudoifaguestsayshehasreservedatable?2）Ifyoureceiveawalk-inguestandtherestaurantisfullyreserved,whatshouldyoudo?3）Whatwouldyousaywhenyou'regoingtoseataguestwhohasbeenwaitingforalongtime?4）Whatwouldbekeptinmindwhenahostessarrangesseats?5）Whatwouldyoudowhenyouhavetheguestsseated?4.6Discussion4.14.24.34.44.54.6TaskExtendingCasesofseatingguestsandhowtohandle:5.15.25.301Seatwalk-inguestsdirectly02Sitseparately/shareatable03Changetables5.1Seatwalk-inguestsdirectlyKeysentencesforreferenceWecanseatyourparty,Mrs.Becker.Yes,there’satableforthree.There’satableforfiveoverthere.Wouldyoulikeit?Wecangetyouatableforthree,Mrs.Becker.Wouldyoucomethisway,please?...Isthistableallright?Therearesometablesyoucanchoosefrom,sir.5.15.25.3KeysentencesforreferenceI’mafraidwecannotseatyouatthesametable.Doyoumindsittingseparately?Excuseme,sir.Wouldyoumindsharingthetablewithanotherguest?Excuseme,wouldyousharethetablewiththatlady?5.2Askgueststositseparatelyorsharetableswithothers5.15.25.3KeysentencesforreferenceLetmecheck,sir....Yes,wehaveanothertableforyou.Willthistablesuityourneed?I’msorry,butthere’sonlyonetableavailable.5.3Helpsguestschangetables5.15.25.3ProfessionalAdvancementEtiquetteTipsforLeadingGuestsWhenyouseeguestscomingtoyourrestaurant,youshouldwelcometheguestswithawelcomingphraseandacordialsmile.Greettheguestaccordingtothetimeoftheday.Afterfigu