CONSUMER&

BRANDBrandKPIs

for

fashion

online

shops:ZARA

in

MexicoConsumer

Insights

reportDecember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

3750Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

ZARA’s

performance

inthefashiononline

shopmarket.Fieldwork:March-April

2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofDecember202479%

of

ZARA

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??ZARA’s

brandingresonates

with

Millennials

similarly?ZARA

ranksninth

inawareness

within

the

fashiontootherbrandsintheindustryonlineshop

market?ZARA

generally

appealsto

women

more

than

men?Thepopularity

ratingof

ZARA

is49%?ZARA

ranksfifth

inusage?Among

ZARA

enthusiasts,40%

fallunderthe

high-income

category?Interms

of

loyalty,ZARA

is

fifth

inMexico?ZARA

hasascore

of26%

formedia

buzz?Consumers

want

theirfashiononline

shopbrandstohaveauthenticity,reliability,andhonesty

/trustworthiness3Sources:

Statista

Consumer

Insights

Global,

asofDecember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Awarenessis

the

highest

scoring

KPI

for

ZARA

at

90%Brand

profile:

snapshotBrand

performance

of

ZARA

inMexico90%79%49%32%26%AwarenessPopularityUsageLoyaltyBuzz5Notes:Fashion

online

shops

‘a(chǎn)wareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,250,

all

respondents

(awareness),

n=1,119,

respondents

who

know

the

individual

brand(popularity),

n=1,119,respondents

who

know

the

individual

brand

(usage),

n=359,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,119,respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024ZARA’s

branding

resonates

with

Millennials

similarly

to

other

brands

in

theindustryBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations39%38%35%

35%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeZARA

bygeneration

versus

theshareof

industryusers

ingeneral,

we

cansee

thatZARA

islikedby3%

of

Babyboomers

and24%

of

GenXers,

whereas

thetotalshareof

industryusers

is3%and24%,

respectively.24%

24%ForMillennials

andGen

Z,

39%

and

35%

feel

positivelytowards

ZARA,versus

38%

and35%.

Socurrently,

forZARA,Millennials

connect

most

with

theirbrandcompared

to

theoverall

industryuser.3%

3%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestofashion

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=544,

ZARA

enthusiast,

n=1,178,

fashion

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024ZARA

generally

appeals

to

women

morethan

menBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

ZARA

shows

thatwomenaremore

likely

to

haveanaffinity

withthe

brandcompared

to

men.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesofconsumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

ZARA

hasasimilarproportionof

LGBTQIA+consumers

when7%9%61%

ofwomen

likeZARA

compared

to39%

ofmen,

whereas

for

the

overallindustry,51%

of

women

usefashiononlineshopscompared

to

49%

of

men.51%49%61%89%89%compared

to

theindustryusers

ingeneral.9%

of

ZARA

enthusiastsconsiderthemselves

to

bepartof

the

LGBTQIA+community

compared

to7%

amongindustryusers

overall.39%Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

fashion

online

shops,

which

ofthe

following

brands

do

you

like?”;Multi

Pick;Base:

n=544,

ZARAenthusiast,

n=1,178,

fashion

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Among

ZARA

enthusiasts,

40%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.3%6%Single36%40%13%14%CoupleSingleparentNuclear40%

ofZARA

enthusiastsarefrom

high-income

households.ZARA’s

brandis

generally

enjoyed

morebyconsumers

who

arepartof

anuclearhousehold,

44%

ofZARA

enthusiastshavethiscurrent

livingsituation.8%7%44%37%36%28%35%Multi-generational9%9%21%23%ExtendedOther25%2%3%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

fashion

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=544,

ZARA

enthusiast,

n=1,178,

fashion

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Consumers

want

their

fashion

online

shop

brands

to

have

authenticity,reliability,

and

honesty

/

trustworthinessBrand

profile:

qualitiesQualitiesuserswant

from

fashion

online

shop

brandsForfashion

onlineshops,thetopthreequalitiesusers

want

from

abrand

areauthenticity,reliability,

and

honesty

/trustworthiness.Authenticity60%Thrill/ExcitementSustainabilityBoldnessCleverness40%20%0%ZARA

users

alsoappreciate

thesekeyattributes,indicating

ZARA

exudes

thesequalities.SocialresponsibilityCoolnessThequalitiesthatZARA

enthusiastsareleast

focused

onare

boldnessandinclusiveness.ReliabilityExclusivityZARA

shouldwork

on

promotingfriendliness

toconvert

enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

fashion

online

shops,

which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;“When

it

comesto

fashion

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;“When

it

comestofashion

online

shops,

which

ofthe

following

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:n=359,

ZARA

users’,n=544,

ZARA

enthusiast,

n=1,178,

fashion

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024Among

ZARA

fans,

43%

state

that

they

get

excited

about

fashion

online

shopsBrand

profile:

attitudesWhat

doconsumersthink

offashion

online

shopsingeneral?48%43%43%36%33%30%27%27%26%24%15%10%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrandsIknow

and

trustIget

excitedaboutfashiononlineshopsIliketotalkabouttopicsrelating

tofashiononlineshopsBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

fashion

online

shops

do

youagree

with?”;

Multi

Pick;“When

it

comesto

fashion

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=544,

ZARA

enthusiast,

n=1,178,fashion

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofDecember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1179%

of

ZARA

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

fashion

onlineshops,theaverageawareness

ofabrandinMexico

is77%.

Awareness

ofZARA,however,

isat90%.Awareness49%

ofMexican

fashion

onlineshop

userssay

theylikeZARA,compared

to

anindustryaverage

brandpopularity

of39%.32%

ofindustryusers

inMexico

saythey

useZARA,with

the

average

usageofabrandat27%.BuzzPopularity79%

ofbrandusers

saytheywould

usethe

brandagain,compared

toanaverage

loyalty

score

of

74%.ZARA

hasbeen

noticed

lessinthemedia

compared

toother

brands,with

a“Buzz”score

of26%

compared

to38%.Sooverall,

the

results

showtheir

performance

tobeabove

average

compared

to

theindustry.LoyaltyBrandUsageIndustryaverage12

Notes:Fashion

online

shops

‘a(chǎn)wareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,250,

all

respondents

(awareness),

n=1,119,

respondents

who

know

the

individual

brand(popularity),

n=1,119,respondents

who

know

the

individual

brand

(usage),

n=359,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,119,respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024ZARA

ranks

ninth

in

awareness

within

the

fashion

online

shop

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofZARA10%Rank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1LiverpoolSHEIN96%93%93%92%91%91%90%90%90%87%23Sears4SuburbiaElektra5Usingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.6Andrea7SanbornsTEMU8Outofallrespondents,

90%

were

aware

of

ZARA.

Thisranksthemninth

compared

toother

brandssurveyedinthismarket.90%N/A9ZARAAwareness10ElPalacio

deHierro13

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,250,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024The

popularity

rating

of

ZARA

is

49%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofZARARank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1LiverpoolSHEIN65%59%53%49%48%43%42%42%39%33%23H&M4ZARA49%Outofconsumers

who

knew

thebrand,

49%

saidtheyliked

ZARA.

Thisranksthemfourthcompared

to

otherbrandssurveyed

inthismarket.5ElPalacio

deHierroSuburbiaSears51%678TEMU9AndreaPopularityN/A10Innvictus14

Notes:“When

it

comesto

fashion

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=1,119,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024ZARA

ranksfifth

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofZARARank#

BrandUsage

%53%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

fashiononlineshops,which

of

the

following

brandshaveyouused

inthe

past12

months?”.1SHEIN2LiverpoolH&M50%32%341%Outofconsumers

who

knew

thebrand,

32%

saidtheyused

ZARA.

Thisranksthemfifth

compared

tootherbrandssurveyed

inthismarket.4TEMU35%5ZARA32%6SuburbiaElPalacio

deHierroSears30%726%68%826%9InnvictusAndrea24%UsageN/A1024%15

Notes:“When

it

comesto

fashion

online

shops,

which

ofthe

following

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:n=1,119,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofDecember2024In

terms

of

loyalty,ZARA

is

fifth

in

MexicoBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofZARA’sconsumersRank#

BrandLoyalty

%84%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1SHEIN21%2LiverpoolH&M84%381%4Price

ShoesZARA80%579%6Sears77%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

fashion

onlineshops,which

of

the

following

brandsareyou

likely

touseagaininthe

future?”.7SuburbiaInnvictusElPalacio

deHierroTEMU76%875%79%975%Outofrespondents

whohaveused

ZARA,79%

saidthey

would

usethebrand

again.LoyaltyN/A1074%16

Notes:“When

it

comesto

fashion

online

shops,

which

ofthe

following

brands

are

youlikely

to

use

againin

the

future?”;Multi

Pick;Base:n=359,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024ZARA

has

a

score

of

26%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofZARARank#

BrandBuzz%68%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1LiverpoolSHEIN260%26%3TEMU56%Outofconsumers

who

knew

thebrand,

26%

saidtheyhadheardaboutZARA

inthemedia.

ThisranksthemoutsidetheTop10

compared

to

other

brandssurveyed

inthismarket.4ElPalacio

deHierroElektra56%543%6Andrea42%7SuburbiaSears41%74%840%9SanbornsH&M39%BuzzN/A1038%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=1,119,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofDecember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

andunlocknewgrowthopportunities.?

Identifyandunderstandyourcoreaudiences?

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