《酒店專業(yè)英語》FRONTOFFICE--Check-in主講老師：周文英01INTRODUCTION03SENTENCESLEARNING02VOCABULARYLEARNING04SERVICEPROCEDUREContents01INTRODUCTIONThefrontOfficeisthecontrolcenterornervecenterofthehotelandstaffattheFrontOfficemustbewelltrainedandmotivatedinordertoachievebusinessobjectivesofhighyield,highoccupancyratesandabovealltopqualityservice.Inthismodular,we'llpracticereservationprocedure;listthestepsincheck-inandcheck-outprocedures;explainthemethodsforprocessingguestchargesandpayments;describethehoteltelephonesystem.INTRODUCTION01SOLET'SSTARTTOPART2Check-inINTRODUCTION01客人預(yù)訂好房間后就是辦理入住了?？腿宿k理入住時(shí)，我們通常要叫客人填寫入住登記表，入住登記表上有哪些內(nèi)容需要填寫呢？INTRODUCTION0102VOCABULARYLEARNINGVOCABULARYLEARNING02name姓名gender性別dateofbirth出生日期nationality國(guó)籍VOCABULARYLEARNING02validcardnumber有效證件號(hào)碼detailedaddress詳細(xì)地址dateofarrival到店日期VOCABULARYLEARNING02dateofdeparture離店日期roomtype房間類型signature簽名姓名(Name)firstname(名)/lastname(姓)roomtypedateofdeparturefirstname/lastnamesignatureVOCABULARYLEARNING02

性別Gender男malefemale女VOCABULARYLEARNING02IDcardnumber身份證號(hào)ValidCardNumberpassportnumber護(hù)照號(hào)碼visanumber簽證號(hào)碼03SENTENCESLEARNINGSENTENCESLEARNING03Welcometoourhotel.歡迎來到我們酒店。IsthereanythingIcandoforyou?需要我為您服務(wù)嗎?Doyouhaveareservation?您有預(yù)訂嗎?Doyouhaveafaxedconfirmationofyourreservation?您有預(yù)訂的傳真確認(rèn)嗎?Howlongwillyoubestaying,please?您準(zhǔn)備住多久?Couldyoufillinthisregistrationform?您能填一下人住登記表嗎?Weneed100yuandepositforthekey.您需要交100元的鑰匙押金。SENTENCESLEARNING03Here'sthereceiptforyourdeposit.這是您的押金收據(jù)。

Youcangetyourdepositbackwithreceiptwhenyouleave.Wearefullupforthosedates.

您離開時(shí)可憑收據(jù)取回押金。

Thereceiptisveryimportant.Pleasekeepitwelloryouwillnotbeabletogetyourdepositbackwhenyouleave.

收據(jù)非常重要，請(qǐng)您小心保管，如丟失將無法取回押金。

Howwouldyouliketopay,please?請(qǐng)問您用什么方式付款?

Couldyousignyournamehere,please?能在這兒簽名嗎？

MayIseeyourpassport?可以看一下您的護(hù)照嗎?

Wouldyoumindleavingyourpassporthereforawhile?

您不介意把護(hù)照放在這兒一段時(shí)間?SENTENCESLEARNING03Weneedtomakeacopyofyourpassportandvisaforourrecords.我們需要復(fù)印您的護(hù)照和簽證做記錄。Pleasedon'tforgettokeepyourkeycardwithyou.請(qǐng)不要忘記隨身攜帶房卡。Yourroomisonthe16thfloor.您的房間在16樓.Ifyouareready,I'llaskthebellmantoshowyoutoyourroom.如果一切就緒，我叫行李員帶您去房間。Enjoyyourstayhere.祝您住宿愉快。04ServiceProcedureServiceProcedure041.Greetings.問候。2.Determinereservationstatus.識(shí)別客人是否有預(yù)訂。3.Recordregistrationinformation.記錄人住登記信息。4.Assignroomsandcharge.分配房間及收費(fèi)。5.Confirmwaysofpayment.確認(rèn)