PartVIIDataBank&FurtherReading第七部分拓展閱讀

目錄CONTENTS第一章面試評(píng)分表ChapterIInterviewScoreSheet第二章面試評(píng)估參考ChapterIIFinalEvaluationFeedback

第三章郵輪英語(yǔ)面試高頻詞匯

ChapterIIICruiseEnglishInterviewHighFrequencyVocabulary第四章常用郵輪相關(guān)詞匯ChapterIVCommonCruiseRelatedTerms01020304第五章常用餐飲相關(guān)詞匯ChapterVCommonlyUsedRestaurant-relatedTerms第七章西餐廳服務(wù)標(biāo)準(zhǔn)指南ChapterVIIBasicServiceStandardsinWesternRestaurant050607第六章菜單和酒單樣例ChapterVIMenuandWineList目錄CONTENTS第八章客房知識(shí)ChapterVIIIHousekeepingKnowledge第十章客房送餐服務(wù)流程ChapterXRoomServiceDeliveryProcedure080910第九章常用酒店客房用品詞匯ChapterIXGlossaryofCommonHotelRoomSupplies目錄CONTENTS

第一章面試評(píng)分表ChapterIInterviewScoreSheet

第二章面試評(píng)估參考ChapterIIFinalEvaluationFeedback面試評(píng)估參考一面試評(píng)估參考二面試評(píng)估參考二面試評(píng)估參考二面試評(píng)估參考三面試評(píng)估參考四面試評(píng)估參考四面試評(píng)估參考四面試評(píng)估參考四

第三章郵輪英語(yǔ)面試高頻詞匯

ChapterIIICruiseEnglishInterview

HighFrequencyVocabulary郵輪英語(yǔ)面試高頻詞匯1.顏色:red,yellow,blue,orange,green,purple,pink,black,white,gray,brown2.水果:watermelon,strawberry,blueberry,peach,berry,pear,orange,banana,pineapple,grape,apple3.月份:January,February,March,April,May,June,July,August,September,October,November,December4.星期:Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday5.方位:right,left,up,down,top,bottom,front,back,behind,above,between,inside,outside,east,west,south,north郵輪英語(yǔ)面試高頻詞匯6.器官:head,forehead,temple,cheek,nose,mouse,lip,throat,tooth,tongue,neck,brain,waist,shoulder,thigh,lung,stomach,elbow,toe,eye,eye-brow,pupil,eyelash,ear,chin,hand,thumb,index-finger,middle-finger,ring-finger,pinkie,palm7.節(jié)日:ChristmasEve,Halloween,ThanksgivingDay,Valentine'sDay,AprilFool'sDay,Easter8.個(gè)性:cheerful,friendly,humorous,kind,generous,gentle,brave,smart,clever9.時(shí)間:9：00,10：15,10：5010.愛好:riding,swimming,diving,shopping,skating,basketball,tabletennis,beachvolleyball,football郵輪英語(yǔ)面試高頻詞匯11.數(shù)字:one,two,three,four,five,six,seven,eight,nine,ten,eleven,twelve,thirteen,fourteen,fifteen,sixteen,seventeen,eighteen,nineteen,twenty,thirty,forty,fifty,sixty,seventy,eighty,ninety,onehundred,onethousand,onehundredandone,tenthousand,onehundredthousand,million,billion,onehundredmillion12.國(guó)家:China,America,Japan,Korea,France,Britain,Thailand,Singapore,German,Spain,Canada,Australia,NewZealand,Italy,Russia,Dubai13. 天氣:sunny,cloudy,overcast,rain,lightning,snowy,frosty,foggy,hail,windy,typhoon,breeze,dry,wet郵輪英語(yǔ)面試高頻詞匯郵輪英語(yǔ)面試高頻詞匯14. 洋、洲:Asia,Europe,South-America,North-America,Africa,PacificOcean,AtlanticOcean,IndiaOcean,ArcticOcean15. 建筑:theStatueofLiberty(NewYork),BigBen(London),EiffelTowel(Paris),SydneyOperaHouse(Sydney),GreatWall(Beijing),WhiteHouse(Washington)16. 飲食:breakfast,lunch,dinner,noodle,rice,salad,bread,coco,beef,tea,snack,juice,sugar,candy,water,coffee17. 衣服:suit,pants,trousers,dress,skirt,T-shirt,shoes,sock,tie,high-heel,jeans,coat,jacket,sweater郵輪英語(yǔ)面試高頻詞匯第四章常用郵輪相關(guān)詞匯ChapterIVCommonCruiseRelatedTerms常用郵輪相關(guān)詞匯一、郵輪各部門名稱1. 市場(chǎng)營(yíng)銷部Sales&MarketingDepartment2. 銷售部SalesDepartment3. 公關(guān)部PublicRelationDepartment4. 預(yù)訂部ReservationDepartment5. 客務(wù)部RoomDivision6. 前廳部FrontOfficeDepartment7. 管家部HousekeepingDepartment8. 餐飲部Food&BeverageDepartment常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯9. 康樂部RecreationandEntertainmentDepartment10. 工程部EngineeringDepartment11. 保安部SecurityDepartment12. 行政部Rear-ServiceDepartment13. 商場(chǎng)部ShoppingArcade14. 財(cái)務(wù)部FinancialDepartment15. 人力資源及培訓(xùn)部HumanResource&TrainingDepartment16. 采購(gòu)部PurchasingDepartment17. 電腦部ElectronicDataProcessingDepartment18. 禮賓部ConciergeDepartment常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯二、郵輪工作人員名稱1. 總經(jīng)理GeneralManager2. 常務(wù)副總經(jīng)理DeputyGeneralManager3. 人力資源開發(fā)總監(jiān)DirectorofHumanResource4. 人事部經(jīng)理PersonnelManager5. 人事主任PersonnelOfficer6. 培訓(xùn)部經(jīng)理TrainingManager7. 培訓(xùn)主任TrainingOfficer8. 督導(dǎo)部經(jīng)理QualityInspector常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯9. 財(cái)務(wù)總監(jiān)FinancialController10.財(cái)務(wù)部經(jīng)理ChiefAccountant11. 總出納ChiefCashier12. 成本部經(jīng)理CostController13. 釆購(gòu)部經(jīng)理PurchasingManager14. 釆購(gòu)部主管PurchasingOfficer15. 電腦部經(jīng)理EDPManager16. 工程總監(jiān)ChiefEngineer17. 工程部經(jīng)理EngineeringManager常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯18. 值班工程師DutyEngineer19. 保安部經(jīng)理SecurityManager20. 保安部副經(jīng)理AssistantSecurityManager21. 保安部主任SecurityManager22. 保安員SecurityOfficer23. 商場(chǎng)部經(jīng)理ShopManager24. 商場(chǎng)營(yíng)業(yè)員ShopAssistant25. 市場(chǎng)營(yíng)銷總監(jiān)DirectorofSalesandMarketing26.銷售部經(jīng)理DirectorofSales常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯27. 銷售經(jīng)理SalesManager28.銷售主任SalesOfficer29. 高級(jí)銷售代表SeniorSalesExecutive30. 銷售代表SalesExecutive31. 宴會(huì)銷售經(jīng)理BanquetSalesManager32. 宴會(huì)銷售主任BanquetSalesOfficer33. 銷售部聯(lián)絡(luò)主任SalesCoordinator34. 銷售中心主任SalesCenterSupervisor35. 資深銷售中心預(yù)訂員SalesCenterSeniorReservationClerk常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯36. 公關(guān)部經(jīng)理PublicRelationManager37. 公關(guān)部主任PublicRelationSupervisor38. 公關(guān)代表PublicRelationRepresentative39. 賓客關(guān)系主任GuestRelationOfficer40. 高級(jí)客戶經(jīng)理SeniorAccountManager41. 客戶經(jīng)理AccountManager42. 資深美工SeniorArtist43. 美工Artist44. 禮賓部經(jīng)理ConciergeManager常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯45. 禮賓主管ConciergeSupervisor46. 行李員Bellboy47. 女禮賓員DoorGirl48. 客房總監(jiān)DirectorofHousekeeping49. 客房高級(jí)主任SeniorSupervisorofHousekeeping50. 客務(wù)主任GuestRelationOfficer51. 客房服務(wù)員RoomAttendant52. 樓層主管FloorSupervisor53. 樓層領(lǐng)班FloorCaptain常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯54. 前廳部經(jīng)理FrontOfficeManager55. 前廳部副經(jīng)理AssistantFrontOfficeManager56. 大堂副理AssistantManager57. 接待主管ChiefConcierge58. 接待員Receptionist59. 車隊(duì)主管ChiefDriver60.出租車訂車員TaxiServiceClerk61. 行政管家ExecutiveHousekeeper62. 行政副管家AssistantExecutiveHousekeeper常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯63. 辦公室文員OrderTaker64. 洗衣房經(jīng)理LaundryManager65. 餐飲總監(jiān)F&BDirector66. 餐飲部經(jīng)理F&BManager67. 西餐廳經(jīng)理WesternRestaurantManager68. 咖啡廳經(jīng)理CoffeeShopManager69. 餐飲部秘書F&BSecretary70. 領(lǐng)班Captain71. 迎賓員Hostess常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯72. 服務(wù)員Waiter/Waitress73. 傳菜員BusBoy/BusGirl74. 行政總廚ExecutiveChef75. 總廚HeadChef76. 中廚師長(zhǎng)SousChef(ChineseKitchen)77. 西廚師長(zhǎng)SousChef(WesternKitchen)78. 冷菜廚師ColdChef常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯79. 西餅主管ChiefBaker80. 調(diào)酒師Bartender81.收銀員Cashier82. 主管Supervisor83. 備菜員/切配員PrepPerson84. 洗碗工Dishwasher常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯三、郵輪餐飲工作用語(yǔ)1. 早餐breakfast2. 早午餐brunch3. 午餐lunch/luncheon4. 午茶afternoontea5. 正餐dinner6. 晚餐supper7. 點(diǎn)心refreshment8. 自助餐buffet常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯9.自助餐廳self-servicecafeteria10. 家常便飯home-mademeal/homelymeal/potluck11. 便宴informaldinner12. 宴會(huì)banquet13. 套菜completedinner14. 中餐Chinesefood15. 西餐westernfood16. 主食staplefood17. 副食subsidiaryfood常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯18. 快餐店snackbar19. 飯店restaurant20. 公共食堂canteen21. 咖啡館/咖啡店cafe/coffeeshop22. 食譜recipe23. 長(zhǎng)方面包loaf24. 甜面包bun25. 土司toast26. 通心粉macaroni常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯27. 燕麥粥oatmeal28. 饅頭steamedbun29. 花卷steamedroll30. 燒餅/烙餅griddle四、郵輪酒店工作用語(yǔ)1. 登記checkin5.客房升級(jí)upgrade2. 結(jié)賬checkout6.推廣promotion3.找零退款paidout7.包價(jià)計(jì)劃package/packageplan4.退款/打折扣rebate常用郵輪相關(guān)詞匯常用郵輪相關(guān)詞匯

第五章常用餐飲相關(guān)詞匯ChapterVCommonlyUsedRestaurant-relatedTerms常用餐飲相關(guān)詞匯一、餐具類咖啡壺coffeepot咖啡杯coffeecup茶壺teapot茶具teaset茶盤teatray茶罐caddy碟dish盤plate小碟子saucer飯碗ricebowl筷子chopsticks湯匙soupspoon餐刀knife杯子cup玻璃杯glass馬克杯mug常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯二、水果類火龍果pitaya菠蘿pineapple西瓜watermelon香蕉banana柚子shaddock橙子orange蘋果apple檸檬lemon櫻桃cherry桃子peach梨pear椰子coconut草莓strawberry樹莓raspberry藍(lán)莓blueberry黑莓blackberry常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯葡萄grape甘蔗sugarcane芒果mango木瓜pawpaw/papaya杏子apricot油桃nectarine柿子persimmon石榴pomegranate榴蓮jackfruit檳榔果arecanut獼猴桃kiwifruit金橘cumquat蟠桃flatpeach荔枝litchi青梅greengage山楂果haw水蜜桃honeypeach香瓜muskmelon常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯李子plum楊梅waxberry/redbaybeny桂圓longan沙果crabapple楊桃starfruit枇杷loquat柑橘tangerine蓮霧waxapple番石榴guava常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯三、蔬菜類西紅柿tomato南瓜pumpkin甜玉米sweetcom生菜lettuce甘藍(lán)cabbage卷心菜cabbage蘿卜radish胡蘿卜carrot韭菜leek木耳agaric豌豆pea土豆potato黃瓜cucumber苦瓜balsampear秋葵okra洋蔥onion常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯芹菜celery地瓜sweetpotato蘑菇mushroom橄欖olive菠菜spinach蓮藕lotusroot紫菜laver油菜colerape茄子eggplant香菜caraway/coriander青椒greenpepper四季豆gardenbean銀耳silveryfungi竹筍bambooshoot常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯四、肉類豬肉pork豬排porkchop五花肉streakypork肥肉fattymeat瘦肉leanmeat前腿f(wàn)oreleg后腿hindleg豬蹄pettitoes腳爪hock&foot蹄筋sinew軟骨gristle牛肉beef小牛肉veal碎牛肉groundbeef牛排steak牛腿肉silverside常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯牛腰肉sirloin羊肉mutton/lamb羊排lambchop羊腿gigot雞腿drumstick鴨翅膀duckwing臘肉preservedham香腸sausage常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯五、海鮮類魚丸fishball蝦皮driedsmallshrimps海蜇jellyfish蛙oyster三文魚/鮭魚salmon鱸魚weever鱔eel金槍魚tuna帶魚hairtail海參seacucumber明蝦prawn蝦仁peeledprawn龍蝦lobster小龍蝦crawfish扇貝/鮮貝scallop鮑魚abalone常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯海帶kelp蛤clam蛭子razorclam蝦籽shrimpeggs魚子roe鳳尾魚anchovy鱈魚cod鯧魚pomfret青魚herring鯖魚mackerel旗魚swordfish沙丁魚pilchard/sardine海螺whelk牡蠣mussel鳥蛤cockle比目魚plaice海鰻eel墨魚cuttlefish蟹肉crabmeat常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯六、調(diào)料類蒜garlic姜ginger鹽salt糖sugar紅糖brownsugar白砂糖whitesugar冰糖rocksugar醋vinegar醬油soysauce料酒cookingwine茴香anise肉桂cinnamon咖哩curry麥芽糖maltose白胡椒whitepepper黑胡椒blackpepper常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯花椒Chineseredpepper味噌miso魚子醬caviar沙茶醬barbequesauce番茄醬tomatosauce/ketchup韓國(guó)烤肉醬Koreanbarbecuesauce蛋黃醬mayonnaise芥末mustard黃油butter辣椒油chilioil花生油peanutoil橄欖油oliveoil魚露fishsauce蛙油oystersauce薄荷mint迷迭香rosemary常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯七、主食類三明治sandwich米飯rice粥congee餃子dumpling面條noodle比薩餅pizza方便面instantnoodle面包bread漢堡hamburger小麥wheat常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯大麥barley青裸highlandbarley高粱broomcorn春卷springrolls餡餅pie糙米brownrice玉米corn燕麥oat甘薯sweetpotato糯米stickyrice常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯八、干果類腰果cashewnut花生peanut無(wú)花果fig榛子filberthazel栗子chestnut核桃walnut杏仁almond果脯preservedfruit葡萄干raisin開心果pistachio巴西果Brazilnut菱角waterchestnut常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯九、酒水類紅葡萄酒redwine白葡萄酒whitewine白蘭地brandy葡萄酒wine蘇打水sodawater湯力水tonicwater果汁juice啤酒beer酸奶yoghurt伏特加酒vodka雞尾酒cocktail豆?jié){soybeanmilk七喜7-UP漢斯啤酒Hansbeer濃縮果汁concentratedjuice冰鎮(zhèn)啤酒iced(chilled)beer常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯札幌（日本啤酒）Sapporo愛爾啤酒alebeer班圖酒Bantubeer雪利酒sherry日本粗茶bancha生啤酒draftbeer白啤酒whitebeer蘇格蘭大麥酒bariey-bree番茄汁tomatojuice橙汁orangejuice椰子汁coconutmilk可口可樂coca-cola(coke)紅茶blacktea茉莉花茶jasminetea茶包teabag檸檬茶lemontea常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯冬瓜茶whitegourdtea蜂蜜honey人工色素artificialcolor冰水icewater礦泉水mineralwater煉乳、煉奶condensedmilk可可cocoa咖啡coffee黑咖啡blackcoffee阿華田Ovaltine奶昔milkshake常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯十、零食類薄荷糖mint脆餅干cracker餅干cookies蛋糕cake棒棒糖bonbon鍋巴ricecrust瓜子melonseed冰棒icesucker巧克力豆chocolatebean常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯十一、西餐類法國(guó)菜Frenchcuisine今日特餐today'sspecial主廚特餐chef'sspecial自助餐buffet快餐fastfood招牌菜specialty開胃酒aperitif炸薯?xiàng)lFrenchfries/chips烘馬鈴薯bakedpotato馬鈴薯泥mashedpotato熏肉bacon荷包蛋poachedegg煎一面荷包蛋sunnysideup炒蛋scrambledeggs常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯煎全熟蛋overhard煎蛋friedegg煎半熟蛋overeasy常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯十二、甜點(diǎn)類布丁pudding慕斯mousse泡芙puff蘋果蛋奶酥applesouffle貝果bagle松餅puffpastry瑪芬muffin蛋奶凍custard手指餅ladyfinger蘋果餡餅applepie提拉米蘇tiramisu蛋撻eggtart長(zhǎng)崎蛋糕Castellacake史多倫蛋糕Stollencake常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯海綿蛋糕Spongecake瑞士卷Swissroll黑森林蛋糕blackforestcake布朗尼Brownies拿破侖蛋糕Napoleoncake蝴蝶酥butterflycracker大理石奶酪蛋糕marblecheesecake常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯常用餐飲相關(guān)詞匯牛奶巧克力多納圈milkchocolatedonuts巧克力曲奇chocolatecookies藍(lán)莓奶酪蛋糕blueberrycheesecake巧克力慕斯chocolatemousse馬卡龍macaron冰淇淋icecream圣代冰淇淋sundae常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯常用餐飲相關(guān)詞匯

第六章菜單和酒單樣例ChapterVI

MenuandWineList菜單和酒單樣例BASILFromtheGreekwordbasileus,whichmeans“king”,basilisrightlycrownedthe“kingofherbs”.“Enjoy”itssweetlypungentflavorprofileintheaioliservedwithourcelebratedcrabcakes.It'sthefreshandaromatictastethatmakesbasilapopular,heavilycultivatedherbfromEuropetoSouthAmericatoAsiaandbeyond—anintegralpartofthemenuforeachofthesixcontinentswesail.Chef'sinspirationAthree-coursedinnersuggestion常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯菜單和酒單樣例STARTERSCARBCAKEMeatycrabcake,cornandpeppersandsnowpeasslawwithbasilaioliORCHILLEDHONEYDEWMELONSOUPSplashofMidoriliqueurandstrawberrysalsa菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯菜單和酒單樣例MAINCOURSEORECCHIETTEPASTAShortribraguwithshreddedParmesancheeseDESSERTJAFFACAKEDarkchocolateandorangewithamaretto-lemonspongecake菜單和酒單樣例菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯菜單和酒單樣例Winedayofthesave20%offNowyoucanenjoyspeciallyselectedvarietals,handpickedfromthewinelistbyoursommelier,thatwilltantalizeyourpalateandawakenthesensesinauniqueandinterestingway.Orderaglassorbottletonightandenjoytheevening.WINDJAMMERCAFéTheWindjammerCaféservesflavorful,freshlypreparedfarethroughouttheday.Enjoyfreshfruitandbakedgoods,soups,salads,sandwichesandmore.Beyondbreakfastandlunch,theWindjammerisagreatoptionfordinneronthenightwhenyoumaywanttospendalittlemoretimeatthepoolorjustrelaxoveraninformalmeal.菜單和酒單樣例菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯菜單和酒單樣例STARTERSFRUITMEDLEYPineapple,papaya,mango,kiwiStrawberry,coconutandpistachioyogurtCRABCAKEMeatycrabcake,cornandpeppersandsnowpeasslawwithbasilaioliSMOKEDDUCKBREASTOrangeandfennelsaladwithCointreau-citrusdressing菜單和酒單樣例菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯菜單和酒單樣例CREAMOFMUSHROOMMushroom,cream,cheeseandchivesFISHANDTOMATOCHOWDERSpicedrockfishandvegetablesCHILLEDHONEYDEWMELONSOUPSplashofMidoriliqueurandstrawberrysaladARUGULAANDBOSCPEARSALADWalnuts,crumbledbluecheeseandCabernetdressing菜單和酒單樣例菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯菜單和酒單樣例SIMPLEANDCLASSICCAESARSALADCrispromainelettuce,shavedParmesancheeseandheibedcroutonsMAINCOURSEORECCHIETTEPASTAShortribraguwithshreddedParmesancheeseGREEKVEGETARIANMOUSSAKAChunkytomatoes,onions,fetacheeseandoreganosalsa菜單和酒單樣例菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯菜單和酒單樣例CHICKENCORDONBLEUHarm-andcheese-filledbreadedchicken,rice-peasPilaf,seasonalvegetablesandlingonbenyrelishCILANTRO-CRUSTEDCODLOINVegetablejasminerice,Cognacscentedcorn-cuiryLobstersauceBRAISEDBEERDUOSquarerib,flanksteak,Carolinayellowstonegrits,redwine-beersauce菜單和酒單樣例菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯菜單和酒單樣例ARUGULAANDBOSCPEARSALADWalnuts,friedCamembertandcranberrydressingCLASSICSLINGUINEPOMODOROFragranttomato,onionandgarlicsaucetossedwithaldentepastaPREMIUMANGUSBEEFSLIDERSOnatomatobriochewithsteakfriesandtarragonaioli菜單和酒單樣例菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯菜單和酒單樣例BROILEDFILLETOFATLANTICSALMONServedwithchef'schoiceofvegetablesMARINATEDGRILLEDCHICKENBREASTNaturaljusandassortedvegetablesAGEDHAND-CUTMANHATTANStripsteakGrilledtoorderandservedwithgarlic-hertbbutterandseasonalvegetables菜單和酒單樣例菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯菜單和酒單樣例菜單和酒單樣例菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯菜單和酒單樣例

第七章西餐廳服務(wù)標(biāo)準(zhǔn)指南ChapterVII

BasicServiceStandards

inWesternRestaurant西餐廳服務(wù)標(biāo)準(zhǔn)指南BasicServiceStandardsAlwaysbeengagedConnectwiththeguestsMakeeyecontactwithin10feetoftheguest.Smile—maketheguestfeelwelcomeandcomfortable.Alwaysusetheappropriategreeting:“Goodmorning.”“Goodafternoon.”“Goodevening.”Wheneverrespondingtoaguest'srequestorwhenaguestsays“Thanks.",respondwiththeappropriatephrase,suchas“Mypleasure.““You’reverywelcome.”or“I’llbehappyto!”Helpguestsfindtheirway.Directthemtoortakethemwheretheywanttogo.Don’tpoint!菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯西餐廳服務(wù)標(biāo)準(zhǔn)指南西餐廳服務(wù)標(biāo)準(zhǔn)指南Closeeachinteractionwiththeappropriategreeting,forexample,“Enjoyyourmeal.”“Thankyouforvisitingtherestaurant.”or“Enjoytherestofyourday.”.Alwaysusetheguests’nameIfyouknowtheguests'name,useit—itshowsyourememberthem.It’simportanttomaketheguestsfeelthemselvesimportant.Everytimeyouseetheirseapasscardsyouknowtheirnames,souseit.MindyourbodylanguageBodylanguagesaysalotaboutyou一makesureit’sgood!Alwaysstand(orsit)upstraight.西餐廳服務(wù)標(biāo)準(zhǔn)指南菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯西餐廳服務(wù)標(biāo)準(zhǔn)指南西餐廳服務(wù)標(biāo)準(zhǔn)指南Don’tputyourhandsinyourpockets.Don’tleanagainstthings—thiscreatesapoorperception.Don’tcrossyourarms.OwntheproblemEveryproblemisanopportunitytoamazetheguests.Keepyoureyesandearsopen.Ifaguestlooksunhappy,findoutwhy.Don’twaitforthemtocometoyou!Maketheproblemtobesolved,owntheproblem!Evenifit'snotinyourdepartment.西餐廳服務(wù)標(biāo)準(zhǔn)指南菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯西餐廳服務(wù)標(biāo)準(zhǔn)指南西餐廳服務(wù)標(biāo)準(zhǔn)指南Use“I”statementslike“Allowmetotakecareofthat.”or“I’lllookintothatforyou.”Lettheguestsknowwhentoexpectresolution.Followupwithotherdepartments(ifnecessary),andthenlettheguestsknowoftheactiontaken.Youweretheirfirstcontactandshouldbetheirlast.Ifyou'rehelpingoneguestandanotherapproachesyou,makeeyecontactwiththeguestwhoiswaiting.Letthatguestknowyou’llbewiththemshortly.Followupwiththegueststomakesuretheproblemhasbeenresolved.Thiscanbedonebylocatingtheminthediningroomorcallingtheircabin.西餐廳服務(wù)標(biāo)準(zhǔn)指南菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯西餐廳服務(wù)標(biāo)準(zhǔn)指南西餐廳服務(wù)標(biāo)準(zhǔn)指南VowtoWOWVowtoWOW:brandwideinitiativetoputeverycustomerfirst.“VowtoWOW”theguestswitheveryinteraction!Attheendofthecruise,theguestswillrememberhowyoumadethemfeel!VowtoWOW:empoweringeachcrewmembertomakedecisionsortakecorrectiveactionthatbenefitstheguest.Theguests...theirneedsfirst?Forexample,iftheguestwantstocomeintotherestaurant10minutesbeforethevenueopens.Youasacrewmemberhavethepowertosayyes.Iftheguestswantspecialcocktailfromadifferentvenueyouhavethepowertogetthat.西餐廳服務(wù)標(biāo)準(zhǔn)指南菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯西餐廳服務(wù)標(biāo)準(zhǔn)指南西餐廳服務(wù)標(biāo)準(zhǔn)指南Anticipatetheguests'needsIftheguestshavetoaskforservice,it，salreadytoolate：Goldenrule,neverassume.Beattentivetoguests’needs.Payspecialattentiontoallitemsthatneedreplenishment.Restaurantstaffshouldworkasateamandassisteachothertoensurealltheguests，needsarecateredto.Alwaysservethekidsfirst,allowingtheadultstoenjoytheirmealatleisure.Checkthegueststoensuretheyaresatisfiedwiththefoodandserviceprovided.Becarefulnottodisturbtheguests.西餐廳服務(wù)標(biāo)準(zhǔn)指南菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯西餐廳服務(wù)標(biāo)準(zhǔn)指南Anticipatetheguests’needsandprovideservicebeforetheyhavetoaskforit.Beattentivebutnottothepointwhenyouannoytheguests.ZealousapproachtoserviceLookforwaystogoaboveandbeyond：Findwaystomaketheguests'diningexperiencememorable.Eyefordetails,likeextraattentiontokids,goalongwayinmakingtheguests'diningexperienceunforgettable.Beattentivetoandassisttheguestswithphysicalchallenges.Thinkoutofthebox,goaboveandbeyondtoanticipateandfulfilltheguests'needs,evenwhennotpertainingtorestaurantservice.西餐廳服務(wù)標(biāo)準(zhǔn)指南菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯西餐廳服務(wù)標(biāo)準(zhǔn)指南西餐廳服務(wù)標(biāo)準(zhǔn)指南Alwaysaimatexceedingtheguests’expectations.GroomingandappearanceHairshouldbenicelygroomedandtrimmedincludingfacialhair(ifany).Noearringsabovetheearlobe,intheeyebrow,lip,tongue,nose,orothervisiblearea.Shirtshouldbethecorrectsizeandtieshouldbenicelyadjustedtothesizeofthecollar.Sleevesshouldbeofthecorrectlengthaswell.CottonT-shirt(nottanktop!)shouldbewornunderneaththeshirttoensureabsorptionofeventualperspiration.Pantsshouldbepressed,atthecorrectlengthandclean.Apronshouldbepressedandclean.西餐廳服務(wù)標(biāo)準(zhǔn)指南菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯西餐廳服務(wù)標(biāo)準(zhǔn)指南西餐廳服務(wù)標(biāo)準(zhǔn)指南Mise-en-sceneTheterm“mise-en-scene”isusedforhavingthe“scene”readyforguests.Lighting,music,ambience,cleanlinessandotherfactorswhichinfluencetheguests'diningexperience.AllstaffincludingtheAMDR/deckmanager,headwaiters,waitersandassistantwaitersshouldbeawareofthesurroundingsthatcouldinfluencetheguests'diningexperience.Venueshouldbeimmaculatelyclean.Thisincludesfloor,windows,tablebasesandchairsaswellasotherareaswhichareinguestview.Menuaswellaswinelistdisplayedoutsidevenuecorrectlywithapotentialtoattractguests.Entranceiscleanandcreatesaninvitingfeelingtoaguest.西餐廳服務(wù)標(biāo)準(zhǔn)指南菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯西餐廳服務(wù)標(biāo)準(zhǔn)指南西餐廳服務(wù)標(biāo)準(zhǔn)指南Ensureallequipmentandtoolsrequiredtorserviceareimmaculatelycleanandavailable.Lightingandmusictobeatanappropriatelevelassoonasstaffchecksin.Setappropriatelylightsandmusicfordinnerwhenthedooropensup.Shouldtherestaurantgetbusierthroughouttheevening,themusiclevelshouldbeadjustedasneeded.TheA/Cshouldbesetappropriatelyasperitineraryandasperdesiredtemperatureoftheroom.Itisalsodependingonthelevelofbusinessinthevenue.Sightlinesshouldbefreeandclearofanydebristhroughoutthedayandespeciallythroughouttheservice.(Silverrackets,glassrackets,cardboardboxes,etc.)西餐廳服務(wù)標(biāo)準(zhǔn)指南菜單和酒單樣例常用餐飲相關(guān)詞匯常用郵輪相關(guān)詞匯西餐廳服務(wù)標(biāo)準(zhǔn)指南西餐廳服務(wù)標(biāo)準(zhǔn)指南Mise-en-placeTheterm“mise-en-place”(literally“putin