匯報人：PPTHONGKONGHONGKONGHONGKONGHONGKONGHONGKONGHONGKONG海淘購物溝通話術(shù)-1訂單問題溝通2物流查詢與催單3地址與包裹管理4售后與退貨5包裹異常處理目錄HONGKONGHONGKONGHONGKONGHONGKONGHONGKONGHONGKONGWORKSUMMARYANDREVIEWPART1訂單問題溝通訂單問題溝通訂單確認(rèn)故障DearSir/Madam,Ihaveputanorderyesterday,andhavereceivedorderconfirmatione-mail.TodayIwanttocheckmypurchaseinformation.ButIcan'tsignin.Itshowsme"Pleaseconfirmyourregistrationfirst.Youhavereceivedane-m訂單確認(rèn)故障DearSir/Madam,Myordernumberis(訂單號),whichwasplacedon(訂單日期).However,youcancelleditwithoutnotifyingme.MayIknowthereason?追問砍單原因HONGKONGHONGKONGHONGKONGHONGKONGHONGKONGHONGKONGWORKSUMMARYANDREVIEWPART2物流查詢與催單物流查詢與催單追問快遞單號DearSir/Madam,Myordernumberis(訂單號),whichwasplacedon(訂單日期).MayIhavethetrackingnumberofit?Thanks催賣家發(fā)貨催賣家發(fā)貨DearSir/Madam,IhaveplacedanorderwithNo.(訂單號)on(訂單日期),andreceivedorderconfirmatione-mailinthesameday.Butthestatusstillshows'inprocess'today.Sincethewebsiteshowed"Deliveryperiod:ca.10workdays"wheHONGKONGHONGKONGHONGKONGHONGKONGHONGKONGHONGKONGWORKSUMMARYANDREVIEWPART3地址與包裹管理地址與包裹管理DearSir/Madam,Myordernumberis(訂單號),whichwasplacedon(訂單日期).Iwannarequesttochangeshippingaddress,whichis(新地址).Thanks修改送貨地址要求合箱DearSir/Madam,Ihavejustcompletedmyorderon.IwritethisletterjusttomakesurethatIwouldhaveallthethingsIorderedshippedinonesinglepackage.PleasedonotseparatethemintoseveralpackagesHONGKONGHONGKONGHONGKONGHONGKONGHONGKONGHONGKONGWORKSUMMARYANDREVIEWPART4售后與退貨售后與退貨DearSir/Madam,Myordernumberis(訂單號).was$20(下單時的價格)anditis$15(現(xiàn)在的價格)nowsoIstronglyrequestpricematch,whichis$5(差價).Pleaserefundthedifferencetomyoriginalcreditcard.Thanks要求退回差價DearSir/Madam,Myordernumberis(訂單號),whichwasplacedon(訂單日期).Idon'tlikeitsincecolorisdifferentfromwhatIhaveepected.Canyouoffermefreeshippinglabeltoreturnit?Thanks申請退貨HONGKONGHONGKONGHONGKONGHONGKONGHONGKONGHONGKONGWORKSUMMARYANDREVIEWPART5包裹異常處理包裹異常處理DearSir/Madam,Ihaveorderedaonyourwebsite,theitemhadbeenshippedon(發(fā)貨日期),thetrackingnumberis(國外物流單號).NowmyproblemisthatIhaven'treceivedthisitemforDayscouldyouhelpmetocheckwhereisitnow?追查