PartIDialoguePartIIusefulexpressionPartIIITextPartIVexercisecontentTeachingobjective1.Abilityobjective（1）Beabletocompletelostandfoundwork.能完成失物招領(lǐng)工作。（2）Beabletohelppassengersfindlostitems.能幫助乘客尋找遺失物品。2.KnowledgeObjective（1）Masterphrasesandwordsforhandlinglostitems掌握處理遺失物品的有關(guān)表達(dá)。（2）Masterthelostandfoundworkflow.掌握失物招領(lǐng)工作流程。3.Qualityobjective（1）Beabletosmilepatientlyinfrontofpassengers.面對乘客，能夠耐心地保持微笑。（2）Beresponsible,activeandenthusiastic認(rèn)真負(fù)責(zé)、主動熱情。TaskdescriptionLilyisastaffmemberofthesubway.ApassengerlostherIDcardduetoarushtocatchatrain.ShehurriedtofindLilyforhelp.HowshouldLilyhelppassengerssolvethefollowingproblems?莉莉是地鐵的一名工作人員，有位乘客由于著急趕火車丟失了身份證，她急匆匆地找到莉莉幫忙，莉莉應(yīng)該如何幫助乘客解決下列問題呢？1.WhatshouldLilydofirstinthefaceofpassengersbeinganxious?面對乘客著急的情況，莉莉首先應(yīng)該怎么做？2.HowdoesLilyhelppassengersfindlostitems?莉莉如何幫助乘客找尋遺失物品？3.Ifthepassenger'sIDcardcannotbefoundtemporarily,whatshouldLilydo?如果暫時沒找到該乘客的身份證，莉莉又該如何做呢？PartIDialogueDialogueAClerk:WhatcanIdoforyou?Passenger:Ah?I'mlookingformycoat.Clerk:What'syourcoatlike?Passenger:Ablacksuit.Clerk:Doyourememberwhereyouleftit?Passenger:Iwenttothetoiletandleftmycoatonthechair.Clerk:Letmehelpyoulookforit.Passenger:It'sverykindofyou.Point1.SearchingforlostitemsDialogueBPassenger:Excuseme,Ihavelostmywallet.Canyouhelpmefindit?Clerk:Pleasedon'tworry,howdidyouloseyourwallet?Passenger:ImayhavebeenleftbehindwhileundergoingsecuritychecksatXiaozhaiStation.Clerk:Iwillcontactmycolleaguetohelpyoufindit.Whatcolorisyourwallet?Passenger:Black.Clerk:Well,Couldyoupleaseleaveyournameandphonenumbersothatwecannotifyyouassoonaswefindthewallet.Passenger:Sure,Thankyouverymuch!DialogueC(Seeingawomananxiouslysearchingforsomething)Clerk:Excuseme,Madam!CanIhelpyou?Passenger:Iamlookingformyhandbag.Itmayhavefallenherewhilewaitingattheplatform20minutesago.Clerk:Whatcolorhandbagisit?Whatisinside?Passenger:Theblueonehaskeysandbankcardsinside.Clerk:Justamoment,I'llcontactmycolleaguetoinquire.(Afteroneminute)Clerk:Madam,yourhandbagmayhavebeenplacedatthelostandfoundareabyourcolleague.Pleasefollowmetoclaimit.Passenger:Okay,Ireallyappreciateyourhelp.DialogueDPassenger:Excuseme,doyouseeayellowcoloredcup?Imayhaveleftitherejustnow.Clerk:Ididn'tseeit.Youcangotothepassengerservicecentertoinquire,perhapssomeonehasfounditandhandeditoverthere.Passenger:Whereisthepassengerservicecenter?Clerk:Onthehalllevelnearthemanualticketbooth.Passenger:Okay,thankyouallthesame.Clerk:You'rewelcome.Passenger:Excuseme,canyouhelpme?Clerk:Ofcourse,sir.What'sthematter?Passenger:IwonderifanyonehaspickedupanIDcardsincethemorning?Clerk:I'mafraidnot.HaveyoulostyourIDcard?Passenger:Yes,Ican'tfinditanywhereathome.IrememberthelasttimeIsawitwasinthemorningwhenIpickedupmywalletandboughtaticketatthesubwaystation.Clerk:CouldyoupleasewaitamomentwhileIcallmycolleaguetoinquire.(Afewminuteslater)Clerk:Sir,wehaven'tfoundanyIDcardsyet.Passenger:SowhatshouldIdo?Clerk:Ifyoudidfallhere,youshouldbeabletofindit.wouldyoupleasegotothepassengerservicecenterandfilloutaformwithyournameandphonenumber,andwe'llcontactyouassoonaswefindyourID?Passenger:Howlongwilltherebenews?Clerk:It'shardtosay,sir.Wewillarrangeforthestafftolookforitagain,butitisalsopossiblethatotherpassengershavefoundit.Passenger:Isitpossiblethatwecan'tfindit?Clerk:Pleasedon'tworryandbepatient.Maybetherewillbegoodnewstomorrow.Passenger:Okay.DialogueAPassenger:Excuseme,Iamcomingtoclaimmycoat.Clerk:Whatcolorisyourcoat?Passenger:Mycoatisredwithsomewhiteflowersonit.Clerk:Waitamoment,isthisyourcoat?Passenger:Yes.It'smine.Clerk:Hereyouare.Pleasesignhereandtakecareofyourbelongingsnexttimetoavoidloss.Passenger:ThankyouverymuchPoint2ClaimthelostDialogueBPassenger:Excuseme,I'velostasetofkeys.Aretheyhere?Clerk:Whendidyouloseit?Passenger:Ithinkitwaslostyesterdaymorning.Clerk:Whatarethecharacteristicsofkeystrings?Passenger:Ithasabearpendantonit.Clerk:Isthistherightone?Passenger:Yes,that'sit.DialogueCClerk:Excuseme,madam.IsthereanythingIcandoforyou?Passenger:Didyoufindawalletyesterday?Clerk:Couldyoudescribeyourwalletindetail?Passenger:It'sbluewithsmallflowersonit.Clerk:Justamoment.Letmecheck.(Oneminutelater)Clerk:I'msorry.I'mafraidIhaven'tfoundyourwalletyet.Couldyoupleaseleaveyournameandphonenumber,andwe'llcontactyouassoonaswefindit.Passenger:Okay,thankyou.DialogueDPassenger:Excuseme,Icometoclaimmyhat.Clerk:Whatkindofhat?Passenger:Apinkbaseballcapwiththeword"flower"onit.Clerk:Thisone?Passenger:Yes,thankyou.Clerk:You'rewelcome.Becarefulnexttime.Passenger:Excuseme,didyoufindahandbagyesterday?Clerk:Whatkindofhandbag?Passenger:Darkbluewitharedbearpendant.Clerk:Whatisinside?Passenger:Ithinktherearesomechangeandabankcardinit.Clerk:Isthistherightone?Passenger:That'sright.Clerk:Couldyoupleasecheckifthereisanythingmissingfromyourhandbag?Passenger:No,everythingisinit.Clerk:Wouldyoupleasesignthisclaimformafterconfirmingit?Passenger:Noproblem.CouldIsignhere?Clerk:That'sright.Pleasetakecareofyourbelongingsnexttime.Passenger:OK.Thankyouverymuch.Clerk:You'rewelcome.It'sourduty.PartIIUsefulsentencesExcuseme,sir.WhatcanIdoforyou?您好，先生。有什么需要我為您做的嗎？I'msorrytobugyou.很抱歉打擾您。Pleaseletmeaskyouafewquestionsconcerningyourhandbag.請允許我問幾個關(guān)于您手提包的問題。I'mcomingtoclaimmybankcard.我來認(rèn)領(lǐng)我的銀行卡。Whereexactlydidyouuseyourpurseinthestation?您在車站哪個地方使用了您的錢包？Wouldyoupleasefilloutthisformandsignyournamehere?請您填寫這張表格并在這里簽名。Couldyougivemeadetaileddescriptionofyourhandbag?您能給我詳細(xì)地描述下您的手提包嗎？I'llaskmycolleaguetohelpyoulookforit我讓我的同事幫您找。Isthistherightone?是這個嗎？Whatarethecharacteristicsofyourhandbag?你的手提包有什么特點?PartIIITextItistheresponsibilityoftheurbanrailtransitoperatingcompanytoensurethesafetyofpassengers'belongings,andthecompanyshouldestablishandimprovethemanagementmethodsofpassengers'lostbelongings.Whenthepassengerreflectsthelossoftheitems,thefollowingmeasurescanbetaken:(1) comfortthepassengerandunderstandthebasiccharacteristicsofthelostitems,thelocationandtimeofthelostitems,andregisterthepassenger'sname,IDcardnumber,andphonenumberfortheconvenienceofcontactingthepassenger.(2) Conductinquiriesandsearchesatthisstationthroughbroadcasting.Simultaneouslyinquireandsearchforinformationfromrelevantstationsbyphone.(3) Whenfindinganitem,assistthepassengerinclaimingit,politelyverifythepassenger'sidentity,andconfirmthattheitembelongingtothepassengermatchestheitemfound.Ifthelostitemisnotfound,apologizetothepassengerandrecordhisname,IDcardnumberandtelephonenumberinordertocontactthepassengerpromptly.Ifnecessary,informthepassengertoreporttothelocalpoliceofficeofthestation.Whenpassengerspickupotherpassengers'belongingsandhandthemover,Youshouldfollowthefollowingsteps:(1)firstexpressgratitudetothepassengersandconductadetailedinventoryandrecordofthepickedupitems.Pleaseconfirmandsign:(2)searchfortheownerthroughthebroadcast;(3)ifanypassengerscometoclaim,youshouldpolitelyverifytheiridentityandaskthepassengerstosignforconfirmation.Iftheownerisnotfound,handovertheitemforsafekeeping.TaskimplementationTaskNameSearchingforlostitemsProjectStationEmergencyServiceTaskProject1.masterthewordsandexpressionsforhandlinglostitems2.CultivatetheabilitytohelppassengersfindlostitemsStudentName

TaskDescriptionLilyisastaffmemberofthesubway.ApassengerlostherIDcardduetoarushtocatchatrain.ShehurriedtofindLilyforhelp.HowshouldLilyhelppassengerssolvethefollowingproblems?1.WhatshouldLilydofirstinthefaceofpassengersbeinganxious?2.HowdoesLilyhelppassengersfindlostitems?3.Ifthepassenger'sIDcardcannotbefoundtemporarily,whatshouldLilydo?Directions:1.Pleaseworkwithyourpartnertowritethescript2.completetheroleplay.3.TakethevideoabouttheroleplayScriptWriting

QRcodeofthevideo

【Task5】DealingwithLostTaskevaluation

EvaluationFormEvaluationCriteriaItemValueself-evaluation（20%）peerreviewing（30%）teacherevaluation（50%）scoreBadAverageGood

SkillstandardsBeabletouseexpressionlearnedinthetext141620

Accuratepronunciationandstandardservice91315

Masterthelostandfoundworkflow567

Beabletocompletelostandfoundwork.478

QualitystandardsStrongsenseofresponsibility6810

Subjectiveinitiative6810

Communicationskill6810

Teamwork6810

VideostandardsClearvideoquality235

Sounddesignofscene235

Total6080100

Teacher'ssignature：

Date:Score

Extendedexcise一、在空格中填入恰當(dāng)?shù)脑~或短語，完成句子。1.They

thelostpropertiesofabout500duringthepasttwoyears2.I'llgetmycolleaguesto

it.Whatcolorisyourcoat?3.Youmayliketoleaveyournameandyourcontactnumbersothatwecaninformyou

thehandbagisfound4.Ireally

yourhelp5.Excuseme,I'mcomingto

mypurse.二、請把下列中文翻譯成英文。1.打擾一下，請問你們有撿到一個紅色的錢包嗎？2.麻煩您到乘客服務(wù)中心填表留下您的姓名和電話，一旦我們找到鑰匙立馬聯(lián)系您。3.麻煩您稍等，我聯(lián)系同事幫您找一下。4.能麻煩您詳細(xì)描述一下您的包裹嗎？5.先生，請小心保管您的隨身物品。6.這個錢包是您的嗎？7.請在這個表里簽個字。8.女士，您的手提包有什么特點？9.背包里有藍(lán)色的外套和一些零錢。10.抱歉，目前我們沒有發(fā)現(xiàn)紅色的帽子。三、閱讀理解Onabustlingmorning,Susanhurriedtothesubwaystation,preparingtostartanewday.Sheisholdingablackhandbaginherhand,whichcontainsherwallet,phone,andimportantdocuments.However,justasshesqueezedintothecrowd,shesuddenlyrealizedthatthebaginherhandwasmissing!Susan'sheartquickenedandherwholebody'stensioneruptedinaninstant.Shebegantosearcharoundthecrowd,hopingtofindherprecioushandbag.Butthecrowdatthesubwaystationsurged,andpeoplehurriedpasther,withoutanyonenoticinghertroubles.AsSusan'semotionsgraduallyspiraledoutofcontrol,anuniformedsubwayworkernoticedheranxiety,hewalkeduptoSusanandgentlyaskedherwhathadhappened.Susaneagerlyexplainedtohimthesituationofthelostbag.Thestafflistenedwithconcernandinquiredaboutadetaileddescriptionofthelostitemandthepossiblelocationoftheloss.Afterthat,thestaffimmediatelytookaction.Theyquicklycontactedthesecuritydepartmentofthesubwaystationandrequestedthattheycheckthesurveillancefootagetofindclues.Atthesametime,theypostednoticesinvariouscornersofthestation,callingonpassengerstobevigilantandprovideassistance.Atemporarylostandfoundboothhasalsobeensetupattheexitofthesubwaystationtofacilitatepassengersinretrievinglostitems.Afterhoursofhardwork,thestafffinallyobtainedasurveillancevideoandconfirmedthepotentiallocationofSusan'slostpackage.Theyhurriedtotheplatformwherethesubwaytrainwaslocatedandalertedpassengersthroughbrocasting,seekingrelevantinformationfromthem.Throughouttheprocess,thestaffmaintainedapatientandoptimisticattitude,constantlyencouragingSusannottoworrytoomuchandensuringthatthelostitemswerelikelytoberetrieved.JustasthestaffandSusanwereabouttogiveup,ahelpfulpassengerapproachedthem,claimingtohaveseenablackhandbaginoneoftheseats.ThestaffimmediatelyledSusantothetrain,andsureenough,theyfoundSusan'slostpackageinthatposition.Susanhuggedthepackagetightlyinecstasy,hergratitudeoverflowing.Sheaffectionatelyexpressedherdeepgratitudetothestaffandkind-heartedpassengers.Thisseeminglyordinarymorning,witheveryone'shelp,hasbecomeastoryfullofwarmthandkindness.1.Readthepassageanddecideifthefollowingsentencesaretrueorfalse(Tfortrue,Fforfalse)(1)Susanlostherhandbagatthesubwaystation.()(2)Susan'shandbagcontainedherwallet,cellphone,andimportantdocuments.()(3)ThesubwaystaffimmediatelyfoundthesurveillancefootageofSusan'slostpackage.()(4)Thelostpackagewaseventuallyfoundbyahelpfulpassenger.()(5)ThestaffinthestoryshowednoconcernforSusa