1、服務臺常用術語管理管理操作，管理市場價錢市場價錢cashiers desk兌換處硬幣硬幣accounting desk會計服務check_out time結帳時間voucher文檔price list價錢列表check，cheque支票簽名(移動)簽名interest利息訂閱西餐西餐reservation收到reception desk提示提示reservation desk保留位置luggage office行李室per thousand的千分之一.空間(形狀)重復推遲postpone取消(移動)取消trxdyellers cheque旅行支票“pay(支付)”付款移動創(chuàng)建管理，操作附注紙鈔

2、注冊desk主機注冊表大廳大廳luggage rack行李架visit card名片identification card idrate of exchange匯率轉換conversion ratecharge(移動)收費比爾索賠change money兌換程序，程序請與信息desk聯系luggage label行李標簽超額訂閱超額訂閱.percent百分比.reasonable(形狀)合理現金(移動)更換keep(移動)保留，保存bank draft匯票接受接受(accept)接受procedure fee手續(xù)費創(chuàng)建fill in the form西餐酒店服務一般使用英語口語。1.good

3、morning/evening . reservation . may i help you？你好/你好，這里.這是酒店客房預約部。需要幫忙嗎？2.what can i do for you？我能幫你什么嗎？3.line hold，please.could you please hold on？請稍等一下。你能等一會兒嗎？4.could you wait a minute，please？你能等一會兒嗎？5.are you with a company？是公司預約嗎？6.may i know you departure date？出發(fā)日期是什么時候？7.how long will you sta

4、y with us？你要住幾天？8.how many people are there in your party？你們一共多少人？9.that will be four nights。4晚。10.may i know the arrival date，please？哪天入??？11.is it just for tonight？你今晚只住嗎？12.when do you check in？您什么時候入??？13.would you like a single room or a double room？您想訂購，還是雙人間？14.what kind of room would you like/

5、prefer？你喜歡什么樣的房間？15.would you please tell me your full name，please？您叫什么名字？16.and your address，please？地址是多少？17.may i know you telephone number，mr smith？史密斯老師，您的電話號碼是多少？may i know your company name and how would you like to settle your payment？貴公司的全名和付款方法是什么？18.we have a single available for those dat

6、es。我們還有幾個單人間，在那段時間內可以得到預訂。19.its all right for the next week .下周沒有問題。20.we do have a vacancy for those dates。在那段時間里，我們可以接受預約21.yes，you can have a room on saturday .是的，星期六可以預訂房間。22 . i m afraid we won t be able to guarantee you a room after the 16th . we usually have high occupa ncies in the peak sea

7、sons .恐怕16天后不能保證提供房間。那個時間是我們入住的高峰期。23.im sorry，but we re fully booked for single rooms . would you like to have a double one？對不起，我們的單人間已經訂滿了。要給您預訂雙人間嗎？24.im sorry，but the hotel is full on that date。對不起。那天我們酒店的客房已經滿了。25.we don t have any room available for that week .對不起，我們州的預約已經滿了。酒店口語英語中常見的詞匯是：已斷開r

8、eplace the phone牙齒的電話行，please。請連接外線the line is busy(engaged)在通話中send a telegram(電纜)發(fā)電長距離長距離長途電話elephone directory電話簿已致電呼叫索梅博迪up牙齒的某人cant hear somebody，你在聽渡邊杏嗎cant get through無法正常工作inland telegram國內電報ordinary mail平信switchboard交換機板central exchange電話管理the connection is bad。渡邊杏聽express telegram加速電報speci

9、al dispatch特別計劃注冊的fee注冊郵資酒店工作實用英語文章簡介一個，1)good morning . this is room reservation . may i help you？你好，這是客房預訂處。需要幫忙嗎？2)what kind of room would you like to reserve？您想預訂什么樣的房間？3)單個工作室或雙個工作室？您要單人間還是雙人間？4)for which dates do you want to book the rooms？您想預訂幾天的房間？5) what time will you be arriving？你什么時候到？6)

10、may i know your name？能告訴我您的姓名嗎？7)how long will you be staying？打算呆多久？8)i d like to confirm your reservation .我想確認一下預約。9) ill check the room availability。我查一下客房預訂情況。10)you should pay a deposit of us $ 1000 beforehand .你應該預計支付1000美元的定金。11)there is a 10 per cent discount .10%打折。12)what kind of room woul

11、d you be prefer？你想要什么樣的房間？13) have you got a booking？您預訂了嗎？14)單個工作室或雙個工作室？您要單人間還是雙人間？15)we ll extend your reservation for you。我們會根據你的要求做相應的更改。16)we wish you a pleasant stay in our hotel。祝您在我們酒店過得愉快！17)please don t leave anything behind。別忘了你的東西。18) mind (or watch) your step！請走好！19) we wish you a plea

12、sant journey。祝您旅途愉快！20) have a nice trip！一路平安！21) all the best！萬事如意。22) take care！注意身體！good look！祝你好運！24) thank you (very much)謝謝(非常感謝)。25) thanks a lot。謝謝。26) thank you for coming。謝謝你的光臨。27)thank you for staying in our hotel .感謝您入住我們酒店。28) im very grateful to you。非常感謝。29) its very kind of you。謝謝。您真

13、謙虛。30) you are (most) welcome。不客氣，不要客氣。31) not at all .不客氣。32)感謝dont mention it。33) mypleasure。(或使用pleasure)很高興為你服務。34) glad to be of service .很高興為你服務。35) at your service。我很樂意幫助你。36) im sorry。對不起。37) excuse me。對不起。38)i m terribly sorry . it s my fault .真的很抱歉。那是我的錯。39)i m awfully sorry for my careles

14、sness。對我的粗心感到很抱歉。40) sorry to have kept you waiting .對不起，讓您久等了。41) sorry to interrupt you。對不起，打擾了。42) thats all right。這什么都不是。43) it doesnt matter。沒關系。44) never mind。沒關系，沒關系。45) lets forget it。忘了吧！46) what can i do for you？我能為你做什么？47) can i help you？我能為你做什么？49) is there anything i can do for you？需要幫忙

15、嗎？50) just a moment，please .請稍等一下。51)不要擔心dont worry about it。52) i beg your pardon？(或pardon？)，以獲取詳細信息對不起。你能再說一遍嗎？53) you are wanted on the phone，mr. bellow .貝洛老師，有電話。54) who is speaking、please？你是誰？(電話術語)55) ill switch you to room 1120 .我馬上給你接通301房間。56) what number are you calling？對方有什么電話號碼？57) who would you like to talk to？收件人叫什么名字？58) could you hold the line，please？請稍等(拿起麥克風)。59) here