1、旅游飯店職業(yè)英語(yǔ),初 級(jí) 2008,Unit One Concierge禮 賓 服 務(wù)Lesson 1,2,Lesson 1,Welcome to Our Hotel 歡迎來(lái)到我們酒店,Key Words：,welcome 歡迎 doorman 門 童 luggage 行 李 very 非常 glad 高興的 problem 問(wèn)題 follow 跟隨 聽(tīng)課文錄音,Talking to the Guest情 景 會(huì) 話,ONE,Doorman: D Guest: G D: Good morning, Sir. Welcome to our hotel. G: Good morning. D: I

2、m the doorman. Let me help you with your luggage. G: Thank you.,TWO,Doorman: D Guest: G D: Good afternoon, Madam. Very glad to have you here. G: Good afternoon. Can you help me with my luggage? D: No problem, Madam. The Reception Desk is over there. Follow me, please. G: Ok.,Notes：,Helpwith是連用結(jié)構(gòu), “幫

3、助某人做某事” Example: Let me help you with your work. 我來(lái)幫您做這項(xiàng)工作. Im glad to do sth. 我很高興做某事. Example: Im very glad to have you here. Very glad to have you here. (省略說(shuō)法) 當(dāng)客人提出要求時(shí),員工一般使用 No problem,sure,certainly回答, 讓客人感覺(jué)到酒店服務(wù)的熱情周到.,Your Turn to Try Now,Listen to the words and repeat: case 箱子 baggage 行李 car

4、ry-on 手提行李箱 shoulder bag 挎包 suitcase 衣箱，手提箱 belongings 物品，財(cái)產(chǎn) article 物品 wallet 錢包 handbag 手提包 backpack 背包,Listen to the sentences, repeat and translate: Ill take care of your luggage. Youve got three pieces of baggage. Is that right, Sir? May I put your suitcase here? Would you mind my putting your

5、baggage here? Shall I show you to your room?,Listen and complete the dialogues: D: Good morning, Madam. . G: Good morning. D: Im the doorman. . G: Thank you.,2. D: Good evening, Mr. Taylor. Nice to see you again. G: Good evening. D: and show you to the Reception Desk. G: Thank you.,Lesson 2,May I sh

6、ow You to Your Room 我可以帶您去您的房間嗎,Key Words：,bellboy show pleasure madam help put lift,行李員 帶領(lǐng)；出示 愉快 女士，夫人 幫助 放 電梯,Talking to the Guest 情 景 會(huì) 話,ONE,Bellboy: B Guest: G B: Good morning, Sir. Welcome to our hotel. G: Good morning. B: May I show you to your room now? G: All right. Thank you. B: My pleasur

7、e.,TWO,Bellboy: B Guest: G B: Good afternoon, Madam. G: Good afternoon. B: Im a bellboy here. Let me help you with your luggage. G: Thank you. B: Its my pleasure. The lift is over there. Follow me, please. G: Ok. B: Here is your room. May I put your luggage here? G: Please do.,Notes：,show sb. to.帶某人

8、去某地. Example: He will show you to the business center. 他會(huì)帶您去商務(wù)中心. My pleasure. 回應(yīng)別人致謝時(shí)的用語(yǔ),類似的表達(dá)有: -Its my pleasure. / Youre welcome./ Not at all.,Notes：,The lift is over there. Follow me, please. 飯店行李員在送客人到房間時(shí),一般走在客人前面,在進(jìn)出電梯時(shí),讓客人走在前面. 進(jìn)電梯時(shí)應(yīng)說(shuō)“You go first”,出電梯時(shí)應(yīng)說(shuō)“After you”. May I 是飯店員工常用的句型,用于征求客人的意

9、見(jiàn). Example: May/Could I see your passport?,Your Turn to Try Now,Listen to the words and repeat: comb 梳子 razor 剃須刀 soap 肥皂 ashtray 煙灰缸 wardrobe 衣柜 television 電視機(jī) mirror 鏡子 plug 插頭 air-conditioner 空調(diào) cup 杯子,Listen to the sentences, repeat and translate: This way, please. May I have your key, please? How do you like our hotel? Let me show you to your room, please. Here is some toilet paper.,Listen and complete the dialogues: B: Good afternoon, Sir. G: Good afternoon. B: . G: Here is my room number card. Its room 2045. B: , Mr.