1、,ITIE2010, Lanzhou June, 2010 Assessment: Measuring Performance and Impact 績效評估與影響評估 Carol Priestley 卡洛普瑞斯特里,This presentation includes:演講綱要：,Background 背景 Importance of outcomes 社會產(chǎn)出的重要性,Background 背景介紹,Original research 1996/97: UNESCO + IFLA 起初研究始于1996/97: UNESCO + IFLA Included researchers from

2、Asia, Africa and Latin America UNESCO Office for Asia and Pacific IFLA regional section for Asia to indicate the methodology and procedures of assessment and evaluation; to indicate the criteria by which performance and impact can be assessed.,UNESCO/IFLA 的評估目的,宗旨: 建立信息服務所產(chǎn)生的影響以及評價的標準 具體目標: 為建立信息服務的

3、的宗旨和目標提供指導意見，并為目標建立過程中一些待考慮的方面提供建議； 說明評估的方法和程序; 說明績效評價和影響評價的標準.,The importance of using the outcomes of assessment,Assessment provides: those running information services with a standard means of measuring the effectiveness of their service in terms of operations and impact; local government and oth

4、er prospective funders with correct information on the impact of information services to local and national development;,影響評價的重要性,為評價現(xiàn)有信息服務的業(yè)務效率和影響程度提供標準化的方法 對于當?shù)卣推渌麧撛诘某鲑Y者對信息服務在地方和國家發(fā)展中影響的態(tài)度和期望，影響評價有其作用,The importance of outcomes contd.,Assessment acts as a stimulant to those setting up informatio

5、n services by providing guidelines on measurable expectations; enables those running services to re-examine and re-define their mission and determine necessary inputs, in terms of buildings, resources, activities, etc,社會產(chǎn)出/社會影響的重要性,通過提供評價指南和可測量的用戶期望，影響評估成為新建信息服務的激勵因素。 影響評估有助于重新建立和完善現(xiàn)有信息服務的目標，確立必要的投入

6、（建筑、資源、活動等）。,Assessment results into action,Assessment is undertaken to measure impact and effectiveness; the results guide how the library/information service should develop; each result is analyzed and the work plans and budgets for library/information service adapted ; the assessment process is c

7、ontinuous.,評估帶動服務,評估是針對信息服務的效率和影響; 信息服務的結果影響其的發(fā)展方向; 評估活動對每項結果進行分析，并制定出信息服務的工作計劃和預算; 評估是一個連續(xù)的過程。,Conclusion 結論,Applying the assessment process provides: 評估活動的作用： locally and nationally accepted standards 適用于地方和全國范圍的評價標準 key library-responsible institutions (such as local government and ministries) ar

8、e able to undertake strategic planning and budgeting; 便于圖書館的上級管理部門制定和實施戰(zhàn)略性規(guī)劃和預算,Conclusion contd. 結論,library managers can provide more efficient and effective information provision; 圖書館管理者能夠提供更有效率和效益 there is transparency and understanding for all stakeholders in how information services are perform

9、ing and the impact they provide this supports new strategies, new funding and improvement in service to the community. 信息服務的績效和影響對所有利益相關者都是透明和易理解的因此評估對戰(zhàn)略制定、資金籌備以及提升社區(qū)服務具有重要作用。,ALWAYS LEARN FROM PREVIOUS EXPERIENCE AND USE THE FINDINGS FROM ASSESSMENT TO BUILD THE FUTURE 在評估活動中，可以 總結經(jīng)驗、獲得真知、共創(chuàng)未來,Thank you ,questions