1、QS 9000Training Materials,Ice Breaker,Form small groups Introduction Field of study Career path What you expect to get from training Select Speaker To effectively summarize information presented about every group member Secretary To record individual responses,Quality Perspective,What is your defini

2、tion / perception of quality? According to the oral ice breaker presentations and note taking how would you define its quality. Were your expectations met? Why? Why not? What are some of your suggestions for improvement (documentation and presentation)?,Quotes,“I think companies will be more selecti

3、ve on who they are placing their business with. If your company is performing better quality-wise and reject-wise, then I think it is going to be the company that is considered for a contract.” Terry Martin, Quality Manager, Plastic Source Inc. (El Paso, TX) The supplier shall have systems in place

4、to ensure management of appropriate activities during concept development through production.” QS 9000, paragraph 4.1.2.4 Organizational Interfaces,QS 9000 Training Outline,Introduction Purpose ISO 9000 Background Requirements Real World Examples Interactive Exercise Conclusion Suggested Readings Re

5、ferences,QS 9000 Purpose,Improving relationships to improve quality “The goal of developing your suppliers is based on the need to provide high quality to the customer.” Enhance quality systems for suppliers Eliminate redundant requirements Reduce costs,QS 9000 Purpose (continued),Fundamentally diff

6、erent from ISO 9000. Designed to help suppliers to automakers provide evidence of standardized processes for dealing with customers. Major automobile manufacturers setup teams with suppliers to help in development.,What is ISO 9000?,Advantages Organization for International Standards European standa

7、rds for quality Standards are broad and vague to adapt to different cultures Does NOT provide framework for organizational improvement and change Companies document quality systems in manuals to facilitate trade through supplier conformance Success has created various other standards such as QS 9000

8、,What is ISO 9000? (continued),Disadvantages Not all countries accept ISO registrars Mainly for exporting firms Barrier to trade Time consuming Costly Difficult for small firms to afford Discourages free thinking and employee empowerment,Background Information,What is the meaning of QS-9000? Quality

9、 System Requirements Common supplier quality standard (Big Three): Chrysler Corporation Ford Motor Company General Motors Corporation Applies to suppliers of: production materials production and service parts heat treating painting and plating other finishing services Does NOT apply to all suppliers

10、 of Big Three,Background Information (continued),TE-9000 Tooling and Equipment Supplement Internal shorthand as supplement to QS 9000 Worldwide Commitment Released throughout North America, several countries of South America, Europe, Australia and Asia Compliance audits by qualified ISO 9001 registr

11、ars: Internal Customer (second-party) Third-party,QS 9000 Requirements,Management responsibility “defining and documenting its policies for quality along with its objectives and its level of commitment. Clear lines of authority are drawn, assigning responsibility for managing, performing and verifyi

12、ng all work affecting quality.” Training “should be viewed as a strategic imperative for all of a suppliers personnel. A supplier firm must have documented procedures for assessing training needs and for training all personnel who might impact a companys quality. Records of past training must also b

13、e kept.”,QS 9000 Requirements (continued),Management responsibility Quality system Contract review Design control Document and data control Purchasing Control of customer-supplied product Product identification and traceability Process control Inspection and testing Control of inspection, measuring

14、and test equipment Inspection and test status Control of nonconforming product Corrective and preventive action Handling, storage, packaging, preservation and delivery Control of quality records Internal quality audits Training Servicing Statistical techniques,QS 9000 Requirements (continued),Manage

15、ment Responsibility Quality policy Organization Resources Management representative Organizational interface Business plan Analysis and use of company-level data Customer satisfaction Design Control Requirements General Information Design and development planning Required skills Organizational, tech

16、nical interfaces,Design input Design output Design review Design verification Design validation Design changes Quality System Requirements General Quality system procedures Quality planning Special characteristics Use of cross-functional teams Feasibility reviews The control plan,Name some common re

17、quirement processes,Common processes Documentation Testing Implementation Processes used to enhance supplier quality systems, eliminate redundant requirements and reduce costs.,What are some supply chain priorities?,Supply Chain Priorities by auto assemblers, direct suppliers and indirect suppliers

18、order of importance. Consistency Reliability Relationship Technological capability Flexibility Price Service Finances,Real World Example I,“Supplier Services Inc. (SSI)s stated goal is to work with small and medium-sized manufacturers to achieve compliance with ISO 9000, QS 9000 and other industry-s

19、pecific quality system requirements. Their message to those manufacturers or their suppliers is that while it is extremely difficult to manage quality and manufacturing standards when everyone expects fewer people to do the job, SSI is available to fill that organizational void with their own brand

20、of expertise.”,Real World Example II,“Few businesses survive their first 6 months, much less earn their QS 9000 and ISO 9002 certifications in the first half of the year. Nu Tech Plastics Engineering, a Tier One and Two automotive supplier, not only did both, but it also fulfilled its founders goal

21、of creating a business niche in taking on so-called problem jobs. Barely three years old, the company has built a $20 million a year business on solving other peoples problems. Elektra all-electric molding machines and the companys process tuning shaved 12 seconds from the tools cycle time.”,Interac

22、tive Exercise,Small groups (company) Design product using given materials Design production process Select Presenter Discuss reasons why your company should be the supplier of choice regarding quality, product and certifications Secretary To record quality production processes,Conclusion,Why should companies become QS 9000 certified? Enhance quality systems for suppliers Elim