1、:Greet the guest.Ask about the name and the room number.Tell the guest the total and give the bill to the guest for checking.Explain the items if necessary.Ask the guest how to pay and handle making the payment.Bid farewell to the guest.Ask the guest to give you the room key card. Draw up the bill.酒

2、店結(jié)賬的常見(jiàn)付款方式 Cash Cheque Credit card Vip card Membership card Signing the bill Charge t:d Noun . 1. （商品和服務(wù)所需的）要價(jià)，收費(fèi) We have to make a small charge for refreshments. 我們得收取少量茶點(diǎn)費(fèi)。 admission charges 入場(chǎng)費(fèi) Delivery is free of charge . 免費(fèi)送貨。 2. (informal) = charge account credit account Would you like to put

3、that on your charge? 你愿意把這筆費(fèi)用記在你的賬上嗎？ Are you paying cash? No, itll be a charge. “你用現(xiàn)金支付嗎？” “不，記賬吧。” Verb. 1. 收（費(fèi)）；（向）要價(jià) The restaurant charged 20 for dinner. 這家餐館收了20英鎊的餐費(fèi)。 We wont charge you for delivery. 我們送貨不收費(fèi)。 Theyre charging 3 for the catalogue. 他們的這份商品目錄收費(fèi)3英鎊。 He only charged me half price.

4、他只收我半價(jià)。 2. 把記在賬上；在某人賬上記入 They charge the calls to their credit-card account. 他們用信用卡賬戶(hù)支付電話(huà)費(fèi)。 Dont worry. Ill charge it (= pay by credit card) . 別擔(dān)心，我會(huì)用信用卡付款的。Practice 1 checking out by credit cardGood morning, sir. Can I help you?Yes, Im checking out. Could I have my bill?Certainly. May I have your n

5、ame and your room number, please.George Peters, Room2796. heres the room key card.Thank you, Mr. Peters. Just a moment, please. Thanks for waiting so long. Mr. Peters, here is your bill. The total is 1465 US dollars.That figure seems right.How will you be paying, sir?By credit card. What credit card

6、s do you honor?Theres a 5% merchant commission you must pay if you use a credit card, but we accept American Express, Master Card, Visa and Federal Card.American Express. Here you are.Thank you, sir.If you could just sign here, please. Thanks. Heres your card and your receipt.Thank you.We hope youll

7、 be staying with us again. Have a good trip!Practice 2 checking out in cashGood morning, sir. Can I help you?Good morning. Id like to check out.Would you please tell me your name and room number?Peter Temple in Room 1256.May I have the key card, please.Here you are.Thank you. Please wait a moment, M

8、r. Temple. Ill draw up your bill for you. Here is your bill, 2829 RMB in all. Please check it.Thats right.You paid a deposit of 3000 RMB. May I have your receipt, please?Ok. Here you are.Thank you. Here is the invoice and your change. Please check it over.Its quite all right. Thank you.Youre welcome

9、. We hope you have enjoyed your stay in the hotel. We hope we will have another opportunity to serve you.Practice 3 checking out by travelers checkGood morning, sir. How can I help you?Good morning. Id like to settle my bill.Certainly, sir. Could you give me your room key card?Ok. Here you are. Plea

10、se wait a moment, Mr. Berry. Ill draw up your bill totals 17480 RMB.Are food and beverage included?Yes, we charged you for two room service meals and two suppers in the Chinese Restaurant. Is that right?Thats right.How would you like to pay?Ill pay with a Travelers card.Travelers card is welcome.May

11、 I know todays US dollars exchange rate?709 RMB against 100 US dollars. Your passport, please.Here you are.Please sign your name here again on the travelers check and sign the memo.Ok. Is that all right?Thats right. Your travelers check is 2000 US dollars, an equivalent of 14180 RMB. How would you l

12、ike to pay the rest, 300 RMB?RMB in cash. Here you are.Here is your invoice. And here is the exchange memo.Thank you.Youre welcome. Hope you enjoy your trip.顧客結(jié)賬常用表達(dá) Id like to pay my bill. Excuse me. Were leaving today. Id like to pay our bills now. Yes, my friend and I just had breakfast at the di

13、ning room, but we didnt use any services. Id like to pay the bill in cash/ by signing the bill/ by credit card/ with travelers cheque. May I keep the baggage at hotel for several hours? All the charges for my accompanied friends will be added to my account, please. Please make up my bill to June 2nd

14、. Would you please close my account?業(yè)務(wù)員結(jié)賬基本應(yīng)對(duì) Your name and room number, please? Four nights at 60 U.S. dollars each and here are the meals that you had at the hotel. That makes a total of 520 U.S. dollars. By the way, do you have any comments to make on our hotel? Im afraid we have no credit arrang

15、ement with your company, sir. You may pay by any of these credit cards, instead. Have you used any hotel services this morning or had breakfast at the hotel dining room, Mr. Green? How would you like to make the payment? Here is your bill. Please check it. This figure here accounts for the room serv

16、ice you used. G: We would like to _ now. please _. R: Ok. May I know your _ and your _ please? G: We were in Room 208 and 209. Im the team leader, Tom Smith. R: Wait a moment, please, Tom. Ill_ in a minute. (She handles out the bill.) R: Oh, sorry. Your _ for this morning breakfast hasnt _ me yet. I

17、 need to _the restaurant to send bill here in a minute. G: But were _ to go sightseeing. R: (The bill comes.) Sorry to have kept you _. Here is the bill. It _ 6800 Yuan. Please _ all the items on it. G: We would like to check out now. please give me our bill. R: Ok. May I know your name and your roo

18、m number please? G: We were in Room 208 and 209. Im the team leader, Tom Smith. R: Wait a moment, please, Tom. Ill have your bill ready in a minute. (She handles out the bill.) R: Oh, sorry. Your bill for this morning breakfast hasnt reached me yet. I need to call the restaurant to send bill here in

19、 a minute. G: But were eager to go sightseeing. R: (The bill comes.) Sorry to have kept you waiting. Here is the bill. It amounts to 6800 Yuan. Please check all the items on it. 請(qǐng)問(wèn)你在辦理入住手續(xù)時(shí)，開(kāi)出的押金收據(jù)呢？ Where is the deposit receipt when you checked in ? 我們不接受事先簽好的支票。 We dont accept the signed cheque. 賬

20、單可能有錯(cuò)誤。請(qǐng)稍等片刻，我們馬上糾正。 There might be errors on the bill. Please wait a moment and well correct them at once. 你們?cè)敢夂祥_(kāi)一張單還是分開(kāi)兩張單。 Would you like to have a bill for both of you or two separate bills? 先生， 請(qǐng)問(wèn)你是用信用卡付款嗎？ would you like to pay by credit card, sir? 我能看看你的房卡嗎？ Would you please show me your room card? 早上，住在706號(hào)房的George Wright先生到前臺(tái)想要退房。退房當(dāng)天早上他沒(méi)有使用過(guò)酒店的其他任何服務(wù)。他住了一個(gè)晚上90美元的房間4夜，并在酒店吃了飯?？偣蚕M(fèi)665美元。 George Wright先生使用信用卡付費(fèi)。并準(zhǔn)備在下午離開(kāi)之前去給一些老朋友告辭。所以請(qǐng)求先把3件行李先留在這，直到他下午3點(diǎn)離開(kāi)為止。 A: Good morning, sir. Can I help you? B: Id like to pay my bill now. A: Your name and room number, please? B: George