1、Hotel- by ElenaNO.1VocabularyNO.2How to confirm your reservation NO.3 Common DialogueCONTENTSVocabularylobby 酒店大堂check-in/out 入住/退房room service 客房服務(wù)wake up call 叫醒服務(wù)single/double room 單/雙人房book v. 預(yù)定deposit n. 押金charge v./n. 收費(fèi)front desk/reception 接待處vacancy 空房Dear sir or madam,I made a reservation

2、for a one bedroom pool villa for 2 nights, from May 16th 2017 (check-in) to May 18th 2017 (check-out).Please kindly confirm whether the above reservation is in your record. If not, please contact me by email as soon as possible.Thank you. Best,BonnieHow to write an email*Subject: Your name + Hotel +

3、 Room ReservationCommon DialogueHow to check-in & check-outPart1 Daily Greeting2 Room Service 3PartPartClerk: Good afternoon. Can I help you?Bonnie: Yes, I would like to check in.C: Do you have a reservation?B: Yes, my name is Bonnie Bennett. I have a reservation from May 10th to May 14th. C: Wait a

4、 moment, please. Oh, yes, Ms Bennett. Its for a double room with a swimming pool. C: Is that right?B: Yes.C: Now, Ms Bennett, could you give me your passport, please?B: Here you are. By the way, where is the restaurant?C: The restaurant is on the second floor. Here is your room key. Its on the 5th f

5、loor, room502. C: The elevator is over there. And we also have a cafeteria on the top floor, if you would like something to drink, you can also call room service.B: Thank you.C: Welcome. Enjoy your stay!Check-inC:Good morning, Ms. What can I help you?B: Yes. Check out , please. Bonnie Bennett, room

6、502. Here is the room key.C: Fine. This is your bill, Ms Bennett. Three nights at 100 dollars each, and here is the meal that you had in our hotel. That makes a total of 350 dollars.B:Can I pay by credit card?C: Certainly. May I have your card, please?B: Here you are.C: Please sign your name here.B: OK. Is it possible to leave my luggage here? Ill come back at 7pm.C: Yes, well keep it for you. How many pieces of your luggage?B: Just one. C: Thats fine. Have a nice day!B: Thank you. See you later.Check-outHow do you do? Good morning, how are you? Fine, thank you.How w