1、國際酒店前廳部手冊-酒店管理之家前廳部Front Office前臺服務(wù)程序國際酒店管理資料手冊International Hotel Management Information Manual前臺是展示酒店的形象、服務(wù)的起點。對于賓客來說，酒店大堂前臺是接觸我們酒店的第一步，是對酒店的第一印象，是非常重要的。 制定前廳部標準運作程序手冊的目的制訂本手冊是為了說明酒店管理前廳部標準運作的政策和程序，確保前廳部運營及管理工作的一貫性。向前廳部工作人員提供日常工作及培訓(xùn)的指導(dǎo)。使前廳部員工了解前廳的作用，了解前廳運作及管理的政策和程序。LOCAL STANDARD OPERATING PROCEDU

2、RES本地標準操作程序LSOP No.:RM-FO-GS-008Effective Date:Nov 1Division:RoomsRevised Date:Section:Front OfficePrepared by : Approved by:_SUBJECT:Maintaining Operating Equipment運營設(shè)備維護_OBJECTIVE目的：To ensure front office ambassador take care of the operating equipment. Maintain operating equipment always under a

3、good condition 確保每一位前廳大使很好維護部門運營設(shè)備。確保部門運營總是保持良好狀態(tài)。POLICY政策：It is all Front Office associates responsibility to maintain all equipment in good working condition.保證所有工作設(shè)備隨時都保持良好的工作狀態(tài)，是前廳部每位員工的職責(zé)。PROCEDURES 程序： To ensure all ambassadors can operate all equipment in a proper way is section heads respons

4、ibility. 確保前廳部所有員工能夠正確地操作各種工作設(shè)備，是各部門主管的工作職責(zé)之一。All ambassadors must read the operation manuals of any new equipment before using it.所有員工在使用新設(shè)備之前，一定要仔細閱讀并理解操作說明書。Any problem with computer, printer or fax machine etc., Information Technology Department must be notified immediately. 有關(guān)電腦、打印機、傳真機等出現(xiàn)的問題要立

5、即通知電腦部。Any furniture defects and electric problems request will be attended to by Engineering. A maintenance order must be completed and issued to the Engineering Department by the section head. This information should be logged on the Team Leader logbook for follow up.家具和電器方面的問題則由工程部負責(zé)維修。由主管發(fā)出維修單給工程部，并記錄在交班本上以備跟進用。Section heads also has the responsibility to monitor the cleanliness of all equipment in the respective section follow with clean as you go各部門主管也負責(zé)監(jiān)督和維護本部門工作設(shè)備的衛(wèi)生清潔情況并遵循”Clean as you go”Reviewed by : Approved