1、ENGLISH FOR CAREERS旅游英語 2Unit 2Flight Service &Immigration旅游英語English for Tourism 2Warming-upReading AListeningSpeaking4123Reading B5Writing6Project7Vocabulary and Structure8Self-evaluation9Unit 2 Flight service & ImmigrationTask 1Task 2Unit 2 Flight service & Immigration1. Scandinavian Airlines 2.

2、Air Canada3. Russian International Airlines 4. Delta Air Lines5. Dragon Air6. Germany Lufthansa Airlines7. Thai Airways International 8. Emirates Airlines Task 1a. 阿聯(lián)酋航空公司b. 北歐航空公司c. 德意志漢莎航空公司d. 加拿大航空公司e. 美國(guó)達(dá)美航空公司f. 俄羅斯國(guó)際航空公司g. 泰國(guó)國(guó)際航空公司h. 港龍航空公司Match the airline companies with their Chinese names.bd

3、fehcgaUnit 2 Flight service & Immigration1. Frankfurt Airport2. Changi Airport3. Kuala Lumpur International Airport 4. Kennedy Airport5. Heathrow Airport6. Narita International Airport7. Charles de Gaulle International Airport 8. Bangkok International Suvarnabhumi AirportTask 1a. Malaysiab. Britainc

4、. Germanyd. Francee. Japanf. Singaporeg. Thailandh. AmericaMatch the international airports with their countriescfahbedgUnit 2 Flight service & ImmigrationReading ABackground InformationDuty-free shopDuty free shops are retail outlets that are exempt from the payment of certain local or national tax

5、es and duties, on the requirement that the goods will be sold to travelers who will take them out of the country.Unit 2 Flight service & ImmigrationTask 1Discuss in group. What do you think should be the most important elements for an international airport? Reading AUnit 2 Flight service & Immigrati

6、on Passenger Assistance The passenger service at Frankfurt Airport puts “Guests first. The services available for disabled passengers and those with limited mobility are of particular note. Such passengers can reserve a personal porter or escort service, to help them to their destinations comfortabl

7、y and via the shortest route. Special parking bays for disabled people are available in the car park. Shopping Shopping at Frankfurt Airport is a special experienceensured by the wide variety, stylish atmosphere and international flair of the many shops in both terminals, before and behind the secur

8、ity checkpoints. Duty Free shops offer travelers many opportunities to snap up real bargains. An official price survey revealed that customers pay less than the best prices offered at other German retail outlets for more than 90 percent of all products sold in the Duty Free shops at the airport.Read

9、ing AUnit 2 Flight service & Immigration Relaxation People will have plenty to choose from if they want to relax whilst waiting for their flight to board. They can be revitalized with a massage, visit a hair salon, or go on a tour of the airport. For those who prefer reading or using their computers

10、, there is a well-designed waiting and rest area with comfortable furniture.Reading AUnit 2 Flight service & Immigration法蘭克福機(jī)場(chǎng)新體驗(yàn) 無論你是從法蘭克福機(jī)場(chǎng)登機(jī)出發(fā)還是乘機(jī)抵達(dá)此地，你都應(yīng)該會(huì)喜歡享用這里既便利又有特色的服務(wù)，包括交通服務(wù)、旅客協(xié)助、購(gòu)物及休閑設(shè)施。交通服務(wù) 法蘭克福機(jī)場(chǎng)是德國(guó)最大的機(jī)場(chǎng)之一，也是歐洲第二大機(jī)場(chǎng)，運(yùn)營(yíng)逾百條航線。不僅如此，它還擁有完備、便利的交通線，通往市內(nèi)及其周邊地區(qū)。舒適的火車快速來往于機(jī)場(chǎng)，接送旅客。多趟火車直達(dá)各本市車站，人們?cè)诜?/p>

11、蘭克福主火車站可以方便地轉(zhuǎn)車至各城鎮(zhèn)區(qū)間車及長(zhǎng)途火車線。Reading AUnit 2 Flight service & Immigration休閑 候機(jī)過程中人們?nèi)绻胝覀€(gè)地方放松一下，可以有多種選擇。他們可以做個(gè)按摩恢復(fù)一下精力，到美發(fā)沙龍做個(gè)新發(fā)型，或者來一個(gè)機(jī)場(chǎng)游。對(duì)于那些想讀書或者用電腦的人們，機(jī)場(chǎng)里有設(shè)計(jì)合理的休息等候區(qū)，里面配有舒適的設(shè)備。Reading AUnit 2 Flight service & ImmigrationAssistance n.援助；幫助e.g. 1.We are ready to render them economic assistance .2.Yo

12、u can not rely on his assistance .Assistancen. :the activity of contributing to the fulfillment of a need or furtherance of an effort or purpose; a resource Reading AUnit 2 Flight service & Immigrationn.:an agreement between parties (usually arrived at after discussion) fixing obligations of each;Ve

13、rb: negotiate the terms of an exchangeBargain ; n.交易；便宜貨；契約 v.討價(jià)還價(jià)；議價(jià)；(談價(jià)錢后)賣E.g. 1.He made a satisfactory bargain with them. 2. He bargained with them for the property. BargainReading AUnit 2 Flight service & ImmigrationTask 21. passenger assistance _2. transportation _3. direct link _4. Guests fir

14、st _5. parking bay _6. disabled people _7. Duty Free Shop _8. retail outlet _Translate the following expressions into Chinese meanings.Reading A旅客協(xié)助交通直達(dá)顧客第一停車處殘障人士免稅店零售渠道Unit 2 Flight service & Immigration( )1. Frankfurt Airport is the largest airport in Europe. ( )2. All passengers can reserve a pe

15、rsonal porter or escort service if they want. ( )3. Disabled people can use special parking bays in the car park. ( )4. Most goods sold at Duty Free Shops at Frankfurt Airport is cheaper than other German retail outlets ( )5. Passengers can go to the rest area if they prefer reading while waiting fo

16、r the f light. Task 3Decide whether the following statements are true (T) or false (F) according to the passage. Reading AFFTTTUnit 2 Flight service & ImmigrationSear online for the homepage of an international airport and introduce it to your classmates briefly. You may refer to Warming-up Task 2.T

17、ask 4Reading AUnit 2 Flight service & ImmigrationTask 2Task 3Task 4Task 5Task 1ListeningUnit 2 Flight service & ImmigrationChen Qiang: Excuse me, Id like to help order some drinks for my tourists. They dont know English.Stewardess: OK. What would they like?Chen Qiang: What do you have?Stewardess: We

18、 have coffee, tea, fruit juice, 1._, wine and mineral water.Chen Qiang: The gentleman in 12A would like tea and the young lady by the window told me shed like lemon juice.Stewardess: Im sorry, sir. We dont have lemon juice. What about 2._ juice or pineapple juice instead?Chen Qiang: Oh, yes. Orange

19、juice then, thank you. Could she have ice please?Stewardess: Sure. Here you are.Task 1 ListeningChen Qiang is a tour leader. He is talking with a stewardess to help his tourist order some drinks on a plane. Listen to the conversation and fill in the blanks with what you hear.soft drinksorangeUnit 2

20、Flight service & Immigration1. Whats the symptom of the sick tourist?A. She feels like dizzy. B. She feels like vomiting.C. Her ears are buzzing. D. She looks rather pale.2. What does the stewardess suggest at first?The tourist should take pills for airsickness.The tourist should lie down.The touris

21、t should have a glass of warm water.The tourist should go to the washroom3. What does Chen Qiang suggest?Move the tourist to empty seats at the back.Find a doctor on the plane.Get some airsickness pills for the tourists.Let the tourist vomit into the airsick bag.Task 2 ListeningOne of the tourists i

22、n Chen Qiangs group is not feeling well, and a stewardess is coming over to offer help. Listen to the conversation and choose the best answer to each of the following questions.BCAUnit 2 Flight service & ImmigrationScriptStewardess: Sir, I see your seat light is on. What can I do for you?Chen Qiang:

23、 Excuse me, a member of my tour group feels like vomiting.Stewardess: Could you let me have a look? Er. Do you think she is airsick? It is a little bumpy at present.Chen Qiang: Yeah, maybe. What can we do for her?Stewardess: A glass of warm water may help to settle her stomach. May I bring it for he

24、r?Chen Qiang: Yes, please. Could she move to the two empty seats at the back? Maybe she would feel better lying down.Stewardess: Certainly, sir. Theres an airsick bag in the pocket in front of the seat.Chen Qiang: Oh, right. Thank you.Stewardess: Thats all right. Ill be back with the water in a minu

25、te.Chen Qiang: Thank you very much indeed.Stewardess: If she doesnt feel better in ten minutes, please do inform me. Ill bring some pills for airsickness.Chen Qiang: All right. Thank you.ListeningUnit 2 Flight service & ImmigrationTask 4 ListeningTwo tourists in Chen Qiangs group cannot find their l

26、uggage. Chen Qiang is now talking with an airport check about the missing luggage in the luggage claim area. Listen to the conversation and decide whether the following statements are true (T) or false (F).The tour group has been waiting for the luggage for two hours.The tour group cant find two bag

27、sone blue and the other black.The flight number is LH721.The two bags were put on another flight which will arrive in about two hours. The tour group has to go back to pick up the two bags.FFTTFUnit 2 Flight service & ImmigrationTask 4 Script Clerk: Good afternoon. May I help you?Chen Qiang: Yes. We

28、ve been waiting in the baggage claim area for at least an hour, but two of our group members still cant find their luggage.Clerk: Could you describe their bags, please?Chen Qiang: Yes. There are two bags. One is a big blue-black leather suitcase and the other is a black backpack.Clerk: Thank you. Wh

29、ich flight were you on?Chen Qiang: Lufthansa flight LH721.Clerk: May I have a look at the luggage claim tags?Chen Qiang: Yes. Here you are.Clerk: Please wait for a moment. Let me checkOh, Im sorry. There was a problem and the two bags missed the flight. Theyve been put on another flight which will a

30、rrive in about two hours.ListeningUnit 2 Flight service & ImmigrationTask 4 Script Chen Qiang: Oh dear, what can we do? We cant wait for another two hours.Clerk: No, of course not. If you would please fill in this form with the details and your hotel address and phone number, well contact you as soo

31、n as your luggage arrives.Chen Qiang: Do we have to come back here to pick them up?Clerk: No. Well deliver your luggage directly to your hotel.Chen Qiang: Thats great! Thank you so much!Clerk: My pleasure.ListeningUnit 2 Flight service & ImmigrationTask 5ListeningChen Qiangs tour group has been wait

32、ing for the local guide, Angela, for about 20 minutes at the airport, but she still hasnt shown up. Now Chen Qiang is calling her. Listen to the conversation and answer the following questions.Where is Chen Qiangs tour group now?_Why is Angela late?_When will Angela get to the airport?_What does Ang

33、ela suggest the tourists do?_At the international exit.There is a traffic accident on the road.In about 30 minutes.Wait in the rest area to the right side of the exit.Unit 2 Flight service & ImmigrationChen Qiang: Hello, is this Angela?Angela: Yes?Chen Qiang: This is Chen Qiang, the tour leader from

34、 China International Travel Service. My tour group is now at the international exit, but we cant find you.Angela: Oh, Im terribly sorry for the delay. There was a traffic accident on the road. Weve been stuck in a traffic jam.Chen Qiang: When do you expect to get to the airport?Angela: In about 30 m

35、inutes. Theres a rest area just to the right side of the exit. Could you please wait there?Chen Qiang: Oh, I see the place. Some of the tourists are really tired now after the long flight.Angela: Yes, Im sorry. Please take good care of your luggage. When I arrive, Ill ask some porters to help.Chen Q

36、iang: Thank you.Angela: Now the traffic is moving. I dont think it will be much longer.Chen Qiang: No problem. Well be waiting for you in the rest area. See you later.Angela: See you later.Task 5 Script ListeningUnit 2 Flight service & ImmigrationTask 2Task 3Task 4Task 1SpeakingUnit 2 Flight service

37、 & ImmigrationTask 1 Speaking Tour leader What kind of food do you have? Id like to have please. Do you have some soft drink? Id like May I also have ice please? Thank you. Airport clerk We will be serving you with Please put down the table in front of you. Yes, we have What would you like? Of cours

38、e. Here you are. You are welcome.Work in pairs. Suppose you are a tour leader, and you are ordering dinner in flight. Practice making a conversation with a stewardess with reference to the expressions below.Unit 2 Flight service & ImmigrationTask 2 SpeakingWork in pairs. A tour leader and a stewarde

39、ss are talking care of a tourist who is airsick. Practice making a conversation between the tour leader and the stewardess according to the following instructions. Stewardess Ask what the matter is. Help to find the airsick bag. Say yes, and offer to provide a pillow and blanket. Promise to get the

40、water, and will bring some pills for airsickness. Tour leader Say a tourist is airsick. Ask if the tourist can move to the two empty seats at the back. Ask for hot water to settle down the tourists stomach. Express thanksUnit 2 Flight service & ImmigrationTask 3 SpeakingWork in pairs. A tour leader

41、is helping one of his/her tourists look for the missing luggage at the airport. Practice making a conversation between the tour leader and the airport clerk according to the information below.ProblemOne of the tourists cannot find his/her luggage in the luggage claim areaDescription of the lost lugg

42、ageA red leather suitcase, with a blue name tag. There are some important written materials in it.Flight informationCA965, from Beijing to Frankfurt.Solution Leave the hotel address and phone number. The airport will contact them as soon as they find the luggageUnit 2 Flight service & ImmigrationTas

43、k 4 SpeakingWork in pairs. A tour group is about to take a connecting flight, which is now delayed. Suppose you are the tour leader, and now you are asking the airport clerk about the matter. Practice making a conversation according to the information below.Flight numberACA 251DestinationCanadaReaso

44、n for delay Mechanical problemsHow long to waitAbout 3 hoursTourists troubleSome old people and children in the group need a place to rest.Solution Offer free dinner and drink for the passengers; passengers can have a rest at a coffee bar.Unit 2 Flight service & ImmigrationTask 1Task 2TextTask 3 Rea

45、ding BUnit 2 Flight service & ImmigrationReading BCHINA CUSTOMS BAGGAGE DECLARATION FORM FOR OUTGOING PASSENGERSUnit 2 Flight service & ImmigrationReading BUnit 2 Flight service & ImmigrationReading BUnit 2 Flight service & ImmigrationReading B中華人民共和國(guó)海關(guān)出境旅客行李申報(bào)單Unit 2 Flight service & ImmigrationRea

46、ding BUnit 2 Flight service & ImmigrationReading BUnit 2 Flight service & ImmigrationTerritory n.領(lǐng)土,領(lǐng)域,版圖 e.g.: The territory was carved up by the occupying powers. We need to deal with the territory problem well. Reading BUnit 2 Flight service & Immigrationinward: adj. 內(nèi)部的, 內(nèi)心的, 向內(nèi)的e.g.: The explor

47、ers discovered an inward passage. It is impossible for us to get the inward information. inwardReading BUnit 2 Flight service & Immigrationoutward: adj. 向外的,表面的e.g.: A detonation projects an instantaneous pulse of pressure outward in all directions. It is the outward phenomena.outwardReading BUnit 2

48、 Flight service & ImmigrationTask 1 Answer the following questions according to the Baggage Declaration form.What is the purpose of Zhang Nas trip?_2. Which flight is Zhang Na going to take?_3. Does Zhang Na have any person under 16 to travel with her?_4. What does Zhang Na have to declare?_5. How m

49、uch does the article cost?_Its a trip for leisure.Flight LH 721.No.A Nikon camera.7,950 RMBReading BUnit 2 Flight service & ImmigrationTask 2 Match the following terms and phrases with their Chinese meanings.1. Customs Declaration Form 2. Baggage Declaration Form 3. Outgoing Passenger4. Sex5. Flight

50、 No. 6. Date of Birth 7. Nationality8. Purpose of the Tripa. 性別b. 出生日期c. 海關(guān)申報(bào)單d. 出境旅客e. 國(guó)籍f. 航班號(hào)g. 行李申報(bào)單h. 旅行目的cgdafbehReading BUnit 2 Flight service & ImmigrationTask 3 Welcome to our website where you will find information about the many services we offer as a tour management specialist for North

51、America. Whether you require an innovative program or a more traditional itinerary for business or leisure travel, we are here to cater to your every need and make your travel aspirations come to life. Suggested Answers歡迎閱讀我們網(wǎng)址，在這里你會(huì)找到我們作為旅游管理專家所提供的許多服務(wù)信息，無論你要求商業(yè)或休閑旅游的創(chuàng)新程序或更多的傳統(tǒng)行程，我們都會(huì)滿足您的需求，讓您實(shí)現(xiàn)您的旅

52、游愿望。 Translate the following passage into Chinese.Reading BUnit 2 Flight service & ImmigrationTask 1WritingUnit 2 Flight service & ImmigrationTask WritingFill in the Arrival Card according to the given information. Wang Ling, an English teacher, was born in Beijing in June 6th, 1980. She takes Fligh

53、t CSH251 from Beijing to Germany to attend a meeting and lives in Hilton Hotel in Berlin. Her passport number is G19802988 and her mobile number is you can also contact her through the email to Wangl_Jane.GERMANY PASSENGER ARRIVAL CARDUnit 2 Flight service & ImmigrationWritingTask CSH25

54、1BeijingG19802988ChinaWangLing06061980ChinaTeacherHilton Hotel, BerlinWang_Jannit 2 Flight service & ImmigrationProjectTask DescriptionProject GuidelinesUnit 2 Flight service & Immigration This project aims to deal with an accident on flight. The whole task is divided into three steps.

55、Step One is about discussing some accidents that may happen to the tour group on flight. Step Two focuses on the possible solutions to the accidents. Step Three is to role-play how a tour leader solves an accident. Please follow the Task Description to complete the project. ProjectProject Guidelines

56、Unit 2 Flight service & ImmigrationProjectTask Description Step one Divide the class into several small groups of 4-6 students; Discuss in groups and think out some accidents that may happen to the tour group on flight, and take notes. Step two Discuss in groups to find out some methods to deal with

57、 the accidents, and take notes; Choose one of the accidents, and list out the steps to deal with this accidents. Step three Each group makes a performance on dealing with the accident; Students from other groups make suggestions on the solution to this accident.Unit 2 Flight service & ImmigrationSel

58、f-evaluationRate your progress in this unit. D M P F*I know some famous international airports. I can communicate with the crew of a plane and help tourists on flight. I can fill in a Baggage Declaration Form. I can fill in an Arrival Card. *Note: Distinction, Merit, Pass, FailUnit 2 Flight service

59、& ImmigrationTask 1Task 2Task 3Task 4Task 5Vocabulary and StructureUnit 2 Flight service & ImmigrationTask 1 Fill in the blanks with the words from Reading A and Reading B that match the meanings in the column on the right. The first letters are already given.1. e_ to be more than a particular numbe

60、r or amount2. a_ help or support3. t_ a system or method for carrying passengers or goods from one place to another4. t_ a big building where people wait to get onto planes, buses, or ships5. m_ the ability to move easilyVocabulary and Structurexceed ssistanceransportation erminal obility Unit 2 Fli