2022-2023年河北省滄州市公共英語五級(筆試)測試卷(含答案)學(xué)校:________班級:________姓名:________考號:________

一、1.ListeningComprehension(15題)1.Accordingtothespeaker,whatdoesamanagerhavetotreateveryoneofhisstaffas?

2.Afterdeliveringthenewinformation,whyshouldthespeakeralsogivehisaudiencesometime?

3.PartB

Directions:Youwillhear3conversationsortalksandyoumustanswerthequestionsbychoosingA,B,CorD.YouwillheartherecordingONLYONCE.

聽力原文：M:Ireallydon'tknowwhattodothissummer.Ican'taffordtojustsitaround,andtheredon'tseemtobeanyjobsavailable.

W:Whydon'tyoutryhouse-sitting?LastsummermyfriendSallyhouse-satfortheGammonswhentheywentawayonvacation.Mrs.GammonhiredSallytostayintheirhousebecauseshedidn'twantitleftempty.

M:YoumeantheGammonspaidSallyjusttoliveintheirhouse?

W:Itwasn'teasy.Shehadtomowthelawnandwaterthehouseplants.AndwhenJodihouse-satforMr.Johnson,hehadtotakecareofhispets.

M:House-sittingsoundslikeagoodjob.Iguessit'salittlelikebaby-sitting—exceptyou'retakingcareofahouseinsteadofchildren.

W:Thestudentemploymentofficestillhasafewjobsposted.

M:DoIjusthavetofilloutanapplication?

W:SallyandJodihadtointerviewwiththehomeownersandprovidedthreereferenceseach.

M:Thatseemslikealotoftroubleforasummerjob.

W:Well,thehomeownerswantsomeguaranteesothattheycantrustthehouse-sitter.Youknow,theywanttomakesureyou'renotthetypewho'11throwwildpartiesintheirhouse,ormoveagroupoffriendsinwithyou.

M:House-sitterswhodothatsortofthingprobablyaren'tpaidthen.

W:Usuallythey'repaidanywayjustbecausethehomeownersdon'twanttomakeafuss.Butifthehomeownerreportedit,thenthehouse-sitterwouldn'tbeabletogetanotherjob.Soifthehomeownerreportedit,thenthehouse-sitterwouldn'tbeabletogetanotherjob.Sowhydon'tyouapply?

M:Yeah,IthinkIwill.

Whichjobdocsthewomansuggesttotheman?

A.Baby-sitting.

B.House-cleaning.

C.House-sitting.

D.Mowingthelawn.

4.PartA

Directions:Youwillhearatalk.Asyoulisten,answerQuestions1-10bycirclingTRUEorFALSE.YouwillhearthetalkONLYONCE.Younowhave1minutetoreadQuestions1-10.

聽力原文：Whenyoucloseyoureyesandtrytothinkoftheshapeofyourownbody,whatyouimagine(or,rather,whatyoufeel)isquitedifferentfromwhatyouseewhenyouopenyoureyesandlookinthemirror.Theimageyoufeelismuchvaguerthantheoneyousee.Andifyouliestill,itisquitehardtoimagineyourselfashavinganyparticularsizeorshape.

Whenyoumove,whenyoufeeltheweightofyourarmsandlegsandthenaturalresistanceoftheobjectsaroundyou,the"feltimage"ofyourselfstartstobecomeclearer.Itisalmostasifitwerecreatedbyyourownactionsandthesensationstheycause.Theimageyoumakeforyourselfhasratherstrangeproportions:certainpartsfeelmuchlargerthantheylook.Ifyoupokeyourtongueintoaholeinoneofyourteeth,itfeelsenormous;youareoftensurprisedbyhowsmallitlookswhenyouinspectitinthemirror.

Butalthoughthe"feltimage"maynothavetheexactshapeyouseeinthemirror,itismuchmoreimportant.Itistheimagethroughwhichyourecognizeyourphysicalexistenceintheworld.Inspiteofitsstrangeproportions,itisallonepiece,andsinceithasaconsistentrightandleftandtopandbottom,itallowsyoutolocatenewsensationswhentheyoccur.Itallowsyoutofindyournoseinthedark,scratchitchesandpointtoapain.

Ifthefeltimageisdamagedforanyreason—ifitiscutinhalforlost,asitoftenisaftercertainstrokeswhichwipeoutrecognitionofoneentireside—thesetasksbecomealmostimpossible.Whatismore,itbecomeshardtomakesenseofone'sownvisualappearance.Ifonehalfofthefeltimageiswipedoutorinjured,thepatientstopsrecognizingtheaffectedpartofhisbody.Itishardforhimtofindthelocationofsensationonthatside,and,althoughhefeels:thedoctor'stouch,helocatesitasbeingontheundamagedside.

Heloseshisabilitytoaccepttheaffectedsideaspartofhisbodyevenwhenhecanseeit.Ifyouthrowhimapairofglovesandaskhimtoputthemon,hewillonlygloveonehandandleavetheotherbare.Andyethehadtousethelefthandinordertoglovetheright.Thefactthathecanseetheunglovedhanddoesn'tseemtohelphim,andthereisnoreasonwhyitshould.Hecannolongerreconcilewhatheseeswithwhathefeels:theunglovedobjectlyingontheleftmaylooklikeahand,but,sincethereisnofeltimagecorrespondingtoit,whyshouldheclaimtheobjectasthis?

Mirrorimagesisoftendifferentfromthe"feltimages".

A.TrueB.Fasle

5.Sugarincoldsweetdrinksslowstheliquidfromgettingintotheblood-stream.

A.RightB.Wrong

6.MostpeopleinthemountainsofEduadordrinkalotofcoffeeandalcohol,buttheystilllivelong.

A.TrueB.Fasle

7.Inbrief,whatdidthespeakertalkabout?

8.WhendidtheWomen'sMovementbeginintheU.S.A.?

9.WherecouldtheboatsfindthelettersatCapeHorn?

10.PartC

Directions:Youwillhearatalk.Asyoulisten,answerthequestionsorcompletethenotesinyourtestbookletforQuestions21-30bywritingNOTMORETHANTHREEwordsinthespaceprovidedontheright.YouwillhearthetalkTWICE.

Younowhave1minutetoreadQuestions21-30.

聽力原文：Asyouknow,manybigchangeshappenedafterChristopherColumbusandotherEuropeanscametotheAmericas500yearsago.TodayI'mgoingtotalkaboutachangeintheworlddietthewaypeoplecookedandate.Fivehundredyearsago,therewasabigchangeinthedietofpeopleallovertheworld.

Let'stalkaboutthedietinEurope500yearsago.Oneimportantfoodwasmeat.Europeansatemanykindsofmeat,includingbeef,lamb,goat,andpork.Ekandcheesemadefromthemilkofcowsandgoats.TheEuropeansateseveraldifferentgrains：Mostpeopleatewheat,andsomepeopleaterice,whichcamefirstfromAsia.

Now,let'slookatthedietintheAmericasabout500yearsago.ThedietofthenativeAmericanwasquitedifferentfromthedietoftheEuropeans.ThisisbecausetheEuropeanmeats,dairyproducts,andgrainsdidn'texistintheAmericas.However,thenativeAmericansatesomefoodthatdidn'texistinEurope.ThenativeAmericansatedifferentvegetables,suchaspotatoesandtomatoes.Theyatedifferentgrains,suchascorn.Theyatedifferentmeat,suchasturkeyandotherwildbirds.Theyalsousedspicessuchaschocolateandhotchilipeppers.NoneofthesefoodsexistedinEurope500yearsago.

Nowlet'stalkaboutthebigchangeintheworlddiet500yearsago,afterColumbusandtheEuropeanswenttotheAmericas.

AfterEuropeanswenttotheAmericas,thedietofthenativeAmericanschangedalot.WhentheEuropeanswenttotheAmericas,theytookmanynewkindsoffoodwiththem.TheEuropeansgavesomeofthefood,themeat,dairyproducts,andgrainstothenativeAmericansandthenthenativeAmericansstartedtousetheEuropeanfoodintheircooking.Asaresult,thedietintheAmerica'stodayisverydifferentfromtheirdiet500yearsago.Forexample,ifyougotoacountrylikeMexico,youcanseethatthetraditionalMexicanfoodusesalotofbeef,pork,cheese,wheat,andrice,allfoodsthatcamefromEuropewithColumbus.

AftertheEuropeansreturnedtoEuropefromtheAmericas,therewasalsoabigchangeinthedietofpeopleinEuropeandtherestoftheworld.WhentheEuropeansreturnedtoEurope,theytookmanynewkindsoffoodbackfromtheAmericas.Theytookbackthevegetables,grains,andspicesthattheyfoundintheAmericas.Littlebylittle,peoplealloverEuropestartedusingthenewfoodsintheircooking,andthenthefoodsspreadaroundtheworldtoAfrica,theMiddleEastandAsia.

Someofthenewfoodspreadveryquicklyaroundtheworld.Oneexampleisthechilipepper.Youmaybesurprisedtoknowthat500yearsago,thechilipepperdidn'texistinmanycountriesthat.arefamoustodayfortheirhotandspicyfoodmadewithchilies.Actually．weminkthatthefirstchilipepperwastakentoSpainbyColumbusin1493,whenhereturnedfromtheAmericas.Afteronly100years,chilipeppershadspreadallaroundtheworld.Theygroweasilyinwarmweather.TheonlyplacethatthechilipepperdidnotbecomepopularwasNorthernEurope,probablybecauseitistoocoldtogrowchilipepperseasily.

Althoughchilipeppersspreadquickly,otherfoodsfromtheAmericasspreadveryslowly.Potatoesareagoodexample.Ittookabout250yearsforthepotatoestospreadaroundtheworld.ThereasonittooksolongisthatEuropeansthoughtthatpotatoeswerepoisonous.ThepotatolookedalotlikeaverypoisonousplantthatgrewinEurope.Peoplewereafraidtoeatpotatoes!Foralongtime,peopleonlyusedpotatoestofeedtheirpigs.Butslowly,peoplestartedusingpotatoesasfoodforthemselves.Today,ofcourse

11.The"feltimage"letsyourecognizeyourphysicalexistenceintheworld.

A.RightB.Wrong

12.Accordingtothelecture,whatisinflation?

A.Risingprices.

B.Fixedincome.

C.Realincome.

D.Costofliving.

13.Whatwasthenamegiventothegenerationthatcameofageduringthe1960s?

14.PartC

Directions:Youwillhearatalk.Asyoulisten,answerthequestionsorcompletethenotesinyourtestbookletforQuestions21-30bywritingNOTMORETHANTHREEwordsinthespaceprovidedontheright.YouwillhearthetalkTWICE.

Younowhave1minutetoreadQuestions21-30.

聽力原文：Inyouruniversitywork,youwillbeexpectedtogiveoralpresentationsintheform.ofreportsorsimplyintheformsofanswerstoquestions.Thereareseveralthingsyoucandotomakeyouroralpresentationsclearandeasytounderstand.

Thefundamentalpointtorealizeisthatspeechandwritingaredifferent.Ifyouwanttobebestunderstood,youcan'tsimplyreadyourwrittenreportaloud.Thebiggestdifferencebetweenspokenandwrittenlanguageisthatreaderscanlookbackovertheprintedwordswhentheydon'tunderstand.Inspokenlanguage,however,listenerscan'tgobackandcheckthewords.Theycanrelyonlyonmemory.Sothefirstprincipletokeepinmindwhenyou'replanningtospeakinpublicisthatyouhavetohelpthelistener'smemory.Thismeansthatanoralreportcan'tdeliverinformationasrapidlyasawrittenreport.Thatis,youcan'thaveasmanypiecesofnewinformationpackedintothesamenumberofwords,becausetheywillcomeattoofastarateforthelistenertounderstand.

Inanoralreport,therateofdeliveryhastobeslower.Oneofthebestwaystohelpyouraudienceissimplytospeakslowly.Manypeoplespeaktoofastwhentheyspeaktoagroup.Thisisamistake,especiallyifyouhaveaforeignaccent,becauseitmakeslisteningmoredifficult.Beyondthesimpletechniqueofspeakingmoreslowlywhenyouspeakbeforeagroup,therearewaysoforganizingyourpresentationthatcanhelpthelistenerbeclearandunderstandyourmainpoints.

Theorganizationofyourtalkshouldallowenoughtimeforthelistenertothinkbothbeforeandaftereachnewidea.Thepurposeofthetimebeforethenewinformationistogivetheaudienceachancetounderstandthebackgroundclearly.Knowledgeofthebackground,orsettingoftheinformation,makesitmucheasiertoanticipatewhatkindofinformationiscomingnext.Ifthenewinformationoccurstooearly,withoutenoughbackground,thelistenersshouldnotbepreparedwithenoughbackgroundtobeabletopredictwhat'scoming.

I'vebeendescribingthetimeforthinkingbeforethenewinformation.It'salsoimportanttoprovidetimeforthinkingafterthenewinformation.Thisthinkingtimeallowslistenerstofittheideaintotheirgeneralknowledgeofthesubject.Thinkingtimegivesthelistenerachancetomakesurethattheideawasunderstoodbeforegoingontothenextnewidea.

Therearethreegeneralwaystogivethelistenertimeforthinkingandtimeafterapointofnewinformation.Onewayissimplytopause.Amomentofsilencegivesthelistenertimetotakeinthenewinformation,butthereareotherways.Asecondmethodistouseaparaphrase.Thatis,yousaythesamething,butindifferentwords.Thisparaphrase,orrepetitionoftheidea,helpsthelistenerstofixthethoughtintheirmemory.Athirdwaytogivethelistenertimetothinkistousewordsthatdon'tmeanmuch.Thesearewordsthatconveynoinformation,butjustfillintime.Forinstance,youmightsaysomethinglike"asI'vebeensaying"or"andsoforth"and"andsoon".Thatkindofexpressiondoesn'treallysayanything.It'sjustmadeofwhatwecall"fillerwords".Thewordshavenorealmeaning,buttheydoperform.ausefulfunction,sincetheyallowthelistenertimetothink.

Insummary,then,weknowthatorallanguageshoulddeliverinformationataslowerratethanyoucanuseinwrittenlanguage.Newinformationshouldbe:presentedmoregradually.Thinkingtimeshouldbeprovidedbothbeforeandaftereachimportantnewitem.Th

15.PartB

Directions:Youwillhear3conversationsortalksandyoumustanswerthequestionsbychoosingA,B,CorD.YouwillheartherecordingONLYONCE.

聽力原文：Right，everybody．WelcometoCentralCollegelibraryservices．Myname'sKathyJenkins．I'llgiveyouabriefintroductiontothelibrary．Wehaveawell-stockedbankofresourceswhicharelocatedinthreemainplaces：thelibraryitself，withbooksandperiodicals；theself-accesslanguagecentre，withaudioandvideomaterial；andthemicro-computerlab．I'llstartwiththemicro-computerlab，ormicro-labaswecallit．Itisfittedwith24personalcomputers．

Ifyouareamemberofthelibrary，youmayborrowCALLdiscsinFrench，German，Italian，SpanishandRussianaswellasEnglish．Bytheway，CALLstandsforcomputeraidedlanguagelearning：C-A-doubleL．“CALL”．forshort．Youmayalsoborrowarangeofwordprocessinganddesktoppublishingpackages．Alldisksare，ofcourse，strictlyforuseinthemicro-labonly．Ifyouwishtoprintanythingyoushoulduseoneofthefivemachinesaroundtheoutsideoftheroom．Fourareconnectedtodotmatrixprinters，oneisconnectedtothelaserprinter．Ifyouwantabetterqualityprintoutfromthelaserprinter，comeandseemeoranyofthelibrarystaff．Dot-matrixprintoutsarefreebutthereisachargeforusingthelaserprinter．

Thereisalwaysaqueuetogettotheterminalstowardstheendofterm．Comeinandgettoknowhowtousethecomputersearlyinthetermandusethemregularly，ratherthanjustbeforeexamsandessaydeadlines，inordertoavoiddelayordisappointment．Trainingsessionsareheldonaregularbasis．onthefirstandthirdThursdayofeachmonth，andarefreetofull-timestudentsofthecollege．Seeyouthere．Now，anyquestions?

Whatdoesthespeakersuggestthatthestudentsshoulddoduringtheterm?

A.Consultwithherfrequently.

B.Usethecomputerregularly.

C.Occupythecomputerearly.

D.Waltforone'sturnpatiently.

二、2.UseofEnglish(10題)16.(33)

17.

【C4】

18.

【C16】

19.

【C7】

20.(48)

21.

【C9】

22.

【C12】

23.(42)

24.(39)

25.

【C18】

三、3.ReadingComprehension(15題)26.(70)

27.PartC

Directions:Answerquestions71-80byreferringtothefollowinggames.

Note:AnswereachquestionbychoosingA,BorCandmarkitonANSWERSHEET1.Somechoicesmayberequiredmorethanonce.

A=TheImperialPalaceB=TheTempleofHeavenC=PotalaPalaceD=JokhangTempleWhichpalaceortemple...

isthespiritualcenterofTibet?71.______

iscircularinthenorthernpartwhilesquareinthesouthernpart?72.______

presentsthelargestandmostcompleteensembleoftraditionalarchitecture?73.______

coversabuildingspaceof90thousandsquaremeters?74.______

istheoldestoneamongthefourinthetext?75.______

canpresentthevisitorthesignificanceofHeavenKitchen?76.______

isacombinationofarchitecturalstylesfromHan,TibetanandNepalese?77.______

wasthereligiousandpoliticalcenterofoldTibet?78.______

isalongwithmanycomparativelysmallbuildingsoneitherside?79.______

presentsanedictsignedwiththeGreatFifth'shandprint?80.______

A

TheImperialPalace

Whatstrikesonefirstinabirds-eyeviewofBeijingproperisavasttractofgoldenroofsflashingbrilliantlyinthesunwithpurplewallsoccasionallyemergingamidthemandastretchofluxurianttreeleavesflankingoneachside.ThatistheformerImperialPalace,popularlyknownastheForbiddenCity,fromwhichtwenty-fouremperorsoftheMingandQingDynastiesruledChinaforsome500years—from1420to1911.TheMingEmperorYongLe,whousurpedthethronefromhisnephewandmadeBeijingthecapital,ordereditsconstruction,onwhichapproximately10,000artistsandamillionworkmentoiledfor14yearsfrom1406to1420.Atpresent,thePalaceisanelaboratemuseumthatpresentsthelargestandmostcompleteensembleoftraditionalarchitecturecomplexandmorethan900,000piecesofcourttreasuresinalldynastiesinChina.

LocatedinthecenterofBeijing,theentirepalacearea,rectangularinshapeand72hectaresinsize,issurroundedbywallstenmetershighandamoat52meterswide.Ateachcornerofthewallstandsawatchtowerwithadouble-eaveroofcoveredwithyellowglazedtiles.

Themainbuildings,thesixgreathalls,onefollowingtheother,aresetfacingsouthalongthecentralnorth-southaxisfromtheMeridianGate,thesouthentrance,toShenwumen,thegreatgatepiercinginthenorthwall.Oneithersideofthepalacearemanycomparativelysmallbuildings.SymmetricallyinthenortheasternsectionliethesixEasternPalacesandinthenorthwesternsectionthesixWesternPalaces.ThePalaceareaisdividedintotwoparts:theOuterCourtandtheInnerPalace.Theformerconsistsofthefirstthreemainhalls,wheretheemperorreceivedhiscourtiersandconductedgrandceremonies,whilethelatterwasthelivingquartersfortheimperialresidence.AttherearoftheInnerPalaceistheImperialGardenwheretheemperorandhisfamilysoughtrecreation.

B

TheTempleofHeaven

TheTempleofHeavenwasinitiallybuiltinYongleYear18oftheMingDynasty(in1420).Situatedinthesouthernpartofthecity,itcoversthetotalareaof273hectares.WiththeadditionsandrebuildingduringtheMing,QingandotherDynasties,thisgrandsetofstructureslookmagnificentandglorious;thedignifiedenvironmentappearssolemnandrespectful.ItistheplaceforbothMingandQingDynasty'sEmperorstoworshipHeavenandprayforgoodharve

28.(73)

29.(76)

30.

Theword"fib"inthefourthsentenceofParagraph5,probablymeans______.

A.totellthetruth

B.toreduce

C.toincrease

D.totellasmalllie

31.Throughouthistorytherehavebeenmanyunusualtaxesleviedonsuchthingsashats,beds,baths,marriages,andfunerals.AtonetimeEnglandleviedataxonsunlightbycollectionfromeveryhouseholdwithsixormorewindows.Andaccordingtolegend,therewasaTurkishrulerwhocollectedataxeachtimehedinedwithoneofhissubjects.Why?Topayforthewearandtearonhisteeth!

Differentkindsoftaxeshelptospreadthetaxburden.Anyonewhopaysataxissaidto"beartheburden"ofthetax.Theburdenofataxmayfallmoreheavilyonsomepersonsthanonothers.Thatiswhythethreelevelsofgovernmentinthiscountryuseseveralkindsoftaxes.Thisspreadstheburdenoftaxesamongmorepeople.Fromthestandpointoftheiruse,themostimportanttaxesareincometaxes,propertytaxes,salestaxes,andestate,inheritance,andgifttaxes.Someareusedbyonlyonelevelofgovernment;othersbytwoorevenallthreelevels.Togetherthesedifferenttaxesmakeupwhatiscalledourtaxsystem.

Incometaxesarethemainsourceoffederalrevenues.Thefederalgovernmentgetsmorethanthree-fourthsofitsrevenuefromincometaxes.Asitsnameindicated,anincometaxisataxonearnings.Bothindividualsandbusinesscorporationspayafederalincometax.

TheoldesttaxintheUnitedStatestodayisthepropertytax.Itprovidesmostoftheincomeforlocalgovernments.Itprovidesatleastapartoftheincomeforallbutafewstates.Itisnotusedbythefederalgovernment.

Asalestaxisatanleviedonpurchases.MostpeoplelivingindieUnitedStatesknowaboutsalestaxessincetheyareusedinallbutfourstates.Actuallythereareseveralkindsofsalestaxes,butonlythreeofthemareimportant.Theyaregeneralsalestaxes,excisetaxes,andimporttaxes.

Otherthreecloselyrelatedtaxesareestate,inheritance,andgifttaxes.Everythingapersonowns,includingbothrealandpersonalproperty,makesuphisorherestate.Whensomeonedies,ownershipofhisorherpropertyorestatepassesontooneormoreindividualsororganizations.Beforethepropertyistransferred,however,itissubjecttoanestatetaxifitsvalueexceedsacertainamount.

ThereasonthattheTurkishrulercollectedadiningtaxistopayfor______.

A.theinconvenienceforhimtoputonandtakeoffclothes

B.thedamagethateatingdidtohisteeth

C.hiseffortstocutthefoodintopieces

D.thedecayofhisteethbecauseofsugar

32.(67)

33.PartB

Directions:Inthefollowingarticlesomeparagraphshavebeenremoved.ForQuestions66-70,choosethemostsuitableparagraphfromthelistA-Ftofitintoeachofthenumberedgaps.Thereisoneparagraphwhichdoesnotfitinanyofthegaps.MarkyouranswersonANSWERSHEET1.

Fromhervantagepointshewatchedthemaindoorsswingopenandthefirstarrivalspourin.Thosewhohadbeenattheheadofthelinepausedmomentarilyonentry,lookedaroundcuriously,thenquicklymovedforwardasothersbehindpressedin.Withinmomentsthecentralpublicareaofthebigbranchbankwasfilledwithachattering,noisycrowd.Thebuilding,relativelyquietlessthanaminuteearlier,hadbecomeaBabel.Edwinasawatallheavysetblackmanwavesomedollarbillsandannounceloudly,"Iwanttoputmymoneyinthebank."

66.______!

Itseemedasifthereportabouteveryonehavingcometoopenanaccounthadbeenaccurateafterall.

Edwinacouldseethebigmanleaningbackexpansively,stillholdinghisdollarbills.Hisvoicecutacrossthenoiseofotherconversationsandsheheardhimproclaim,"I'minnohurry.There'ssomethingI'dlikeyoutoexplain."

Twootherdeskswerequicklymannedbyotherclerks.Withequalspeed,longwidelinesofpeopleformedinfrontofthem.

Normally,threemembersofstaffwereampletohandlenewaccountbusiness,butobviouslyinadequatenow.EdwinacouldseeTottenhoeonthefarsideofthebankandcalledhimontheintercom.Sheinstructed,"Usemoredesksfornewaccountsandtakeallthestaffyoucansparetomanthem."

67.______

Tottenhoegrumbledinreply,"Yourealizewecan'tpossiblyprocessallthesepeopletoday,andhowevermanywedowilltieusupcompletely."

"I'vegotanidea,"Edwinasaid,"that'swhatsomeonehasinmind.Justhurrytheprocessingallyoucan."

68.______

First,anapplicationform.calledfordetailsofresidence,employment,socialsecurity,andfamilymatters.Aspecimensignaturewasobtained.Thenproofofidentitywasneeded.Afterthat,thenewaccountsclerkwouldtakealldocumentstoanofficerofthebankforapprovalandinitialing.Finally,asavingspassbookwasmadeoutoratemporarycheckbookissued.

Thereforethemostnewaccountsthatanybankemployeecouldopeninanhourwerefive,sothethreeclerkspresentlyworkingmighthandleasumofninetyinonebusinessday,iftheykeptgoingattopspeed,whichwasunlikely.

69.______

Stillthenoisewithinthebankincreased.Ithadbecomeanuproar.

Afurtherproblemwasthatthegrowingmassofarrivalsinthecentralpublicareaofthebankwaspreventingaccesstotellers'countersbyothercustomers.Edwinacouldseeafewofthemoutside,regardingthemillingscenewithconsternation.Whileshewatched,severalgaveupandwalkedaway.

Insidethebanksomeofthenewcomerswereengagingtellersinconversationandthetellers,havingnothingelsetodobecauseofthemelee,chattedback.Twoassistantmanagershadgonetothecentralfloorareaandweretryingtoconductthefloodofpeoplesoastoclearsomespaceatcounters.Theywerehavingsmallsuccess.

70.______

Shedecideditwastimeforherownintervention.

Edwinalefttheplatform.andafailed-offstaffareaand,withdifficulty,madeherwaythroughthemillingcrowdtothemainfrontdoor.

A.Yetsheknewhowevermuchtheyhurrieditwouldstilltaketentofifteenminutestoopenanysinglenewaccount.Italwaysdid.Thepaperworkrequiredthattime.

B.Butstillnohostilitywasevident.Everyoneinthenowjam-packedbankwhowasspokentobymembersofthestaffansweredpolitelyandwithasmile.Itseemed,Edwinathought,asifallwhowereherehadbeenbriefedtobe

34.(75)

35.PaulStraussmann,retiredvicepresidentofXerox,,indicatesinhisbookInformationPay-offthat"almosthalfoftheU.S.informationworkersareinexecutive,managerial,administrativeandprofessionalpositions."Hefurtherstatesthat"managersandprofessionalsspendmorethanhalfoftheirtimeincommunicatingwitheachother."

Inotherwords,peopleareacorporation'smostexpensiveresource.Foratypicaloffice,over90percentoftheoperatingbudgetisforsalaries,benefitsandoverhead.Withthisinvestment,isitanywonderthatmanagersarefocusingmoreandmoreattentiononemployeeproductivity?Theyrealizethatthepaperjunglecannotbetamedsimplybyhiringmorepeople.Toreceiveareturnontheirinvestment,wisecorporateexecutiveofficersarerealizingwhatindustrialistsandagriculturistslearnedlongago--efficienttoolsareessentialforincreasedproductivity.

Adirectrelationshipexistsbetweenefficientflowofinformationandthequalityandspeedoftheoutputoftheendproduct.Forthosecompaniesusingtechnology,theperdocumentcostofinformationprocessingisonlyafractionofwhatitwasafewyearsago.Thedecreasingcostofcomputersandperipherals(equipmenttiedtothecomputer)willcontinuetomaketechnologyacost-effectivetoolinthefuture.AnexampleofthistypeofsavingisillustratedinthecaseoftheWesternDivisionofGeneralTelephoneandElectronicsComp